Business ProfileforBuyatimeshare.com
Additional business information
BuyaTimeshare.com has met with BBB on regular basis and communicated the efforts it has made to eliminate the issues leading to the filing of complaints. The business indicated that it conducted a comprehensive review of its sales and customer service procedures, resulting in new policies which included the implementation of written sales contracts and customer surveys. Prior to a potential customer becoming an advertiser, the customer is now given a survey stating that 1) the customer has priced their own property for sale, 2) the customer was never promised that a buyer or renter was waiting, and 3) there was no guaranteed timeframe within which their timeshare would be sold or rented. If a customer does not agree with those statements in writing, they cannot become an advertiser and no money is paid to the company. In addition, all services provided are included in a written contract electronically agreed to by the customer before an advertisement is placed live onto the company website. Additional formal sales and customer service training has been implemented to ensure that these and all other policies are adhered to by company staff. In addition, calls are recorded and reviewed as needed, and failure by staff to consistently adhere to company policies will result in dismissal from the company.
The company requests that if you have any complaints or concerns, please contact Customer Service Manager Scott Realander at 800-640-6886 ext. 6703 or [email protected] between the hours of 9:00 to 5:00 pm Mon, Tues, Thurs & Friday and 1:00 pm to 9:00 pm Wednesday prior to contacting BBB
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 5406 Hoover Blvd Ste 4, Tampa, FL 33634-5330
- BBB File Opened:
- 4/12/2000
- Years in Business:
- 24
- Business Started:
- 2/7/2000
- Business Incorporated:
- 10/19/2001
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of TC2685 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 5/6/2025.
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- The business has indicated that it does not engage in telemarketing activities.
- Type of Entity:
- Corporation
- Alternate Business Name
- Vacation Property Resales, Inc.
- VP Resales, LLC
- Business Management
- Mr. Wesley I. Kogelman, President
- Contact Information
Customer Contact
- Mr. Wesley I. Kogelman, President
- Additional Contact Information
Fax Numbers
- (813) 902-9613Primary Fax
Phone Numbers
- (813) 902-9743Other Phone
- (800) 882-0296Other Phone
Website Addresses
- (813) 902-9613
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe P
1 star09/27/2024
Buyatimeshare.com Response
10/02/2024
Hello Mr. ****** thank you for taking the time to write us a review. I understand that it is frustrating waiting for your vacation property to sell, but timeshares do sell every single day on the resale market.
Because selling a timeshare does not work like selling other property, such as a house, it is common to pay the advertising so that a propective buyer can see that it is for sale. Unlike some of our competitors, ours is a one-time cost and will guarantee our services until sold. Many advertising outlets charge a monthly or quarterly fee.
Since you began advertising with us on April 24, less than six months ago, you have had 58 unique views to your advertisement. In other words, we are doing what we promised we would do, which is to advertise your ownership for sale. Unfortunately, we cannot control what offers come in, or when they come in. I have seen proeprties sell right away once the advertising begins, and I have also seen some sit for months and years, as well as never sell at all.
According to our records, you have given your ownership back to the developer. If for whatever reason that does not go through, please contact us so that we may renew your advertising.
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