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Business Profile

Towing Company

Target Recovery & Towing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Target Recovery & Towing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Target Recovery & Towing Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 17 2025 around midnight my vehicle was towed by target recovery and towing GIBSONTON location target towing, around 11am I went with 3 witness to recover my vehicle, as I entered the gate with them I was immediately stopped and asked to step out the gate and forced to pay 255 dollars to retrieve my vehicle without inspecting it first, after paying I went to my vehicle and discovered my drivers side rear door was busted and destroyed and the glass was on the floor right next to the vehicle and inside of it, the door frame appeared to be pry open by what looks like as if it was done with a crow bar, after questioning the worker up front they laughed and said no idea what happen, after pointing out the glass she then said she would call tow guy for video prior to tow, she then after said someone likely scaled their gate and broke in it, she refused to show us the camera footage from the lot surveillance or the video from tow guy, I filed a police report the following day, a few days later the deputy who was on the case visit the site and was given someone who identify as owner number and reached out, the man told him to tell me to call him that he would pay for all the damages as shown in screenshots, after admitting liability and offering to pay for me to see how much it would cost he offered a 150 dollar used door solution which is no where near the ******* estimate I received for repairs, police report number **********, conversations with deputy and so called owner attached, I sent a demand letter and no response was made to me, this company has bad reviews from near everyone interacting with them, I want my money for my vehicle repair, they should be shut down, bunch of crooks abusing and profiting from others misfortune .

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I attended the ************************* concert on Friday, October 4th, at *********************************. We parked at *************************** (***********************************************). Upon arrival, we were approached by individuals who appeared to be directing parking. They informed us that no event parking was allowed unless otherwise instructed. Someone then claimed we could park for $40. Believing this was legitimate, we paid and thought we were in compliance.After the concert, we returned to find our vehicle missing, along with several others. To our dismay, we realized the cars were being towed by Target Recovery & Towing. We saw their employees carelessly handling vehicles, dropping and lifting them with the tow trucks back lift, increasing our concern that our car had been treated the same way.Feeling deceived, we noted the contact info on the tow truck and immediately called the company. After explaining the situation, it became clear we had likely been scammed into paying for unauthorized parking. We then walked roughly five miles about an hour to the tow yard at ************************************Upon arrival, we had to pay $193.20 to get our vehicle back. After inspecting it, we noticed the damage from the towing process. Our vehicle is less than a year old, and upon inspection, it was clear the damage was caused during towing. The damage was primarily underneath, consistent with improper lifting of the vehicle. This was not pre-existing, and we are confident it occurred during the tow.I contacted Target Recovery & Towing, but they denied responsibility, claiming the damage was pre-existing. Despite saying they took photos before towing, they refused to provide any. A police officer on-site confirmed such photos should exist, yet the company has failed to produce them.This experience has been incredibly frustrating and left us feeling victimized. We hope to resolve this, as we believe the towing company acted negligently and unprofessionally.

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have towed my vehicle when they should not have I am employed with **** in **************

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Target Towing in *****, **. My experience with this company has been nothing short of a nightmare, and I believe their practices are predatory and unethical.Here are the specifics:1. Unlawful Towing: My car was towed while I was parked in my designated work parking spot, with no clear or visible tow zone signs nearby.2. Inconsistent Charges: The towing charges varied each time I spoke with them, raising concerns about their honesty and business practices.3. Delayed Retrieval: I was forced to wait overnight to retrieve my vehicle because of their delay in unlocking the gates, causing significant inconvenience and distress.4. Unprofessional Conduct: The staff at Target Towing were extremely unhelpful, unresponsive, and displayed a complete lack of empathy.5. Targeting Vulnerable Groups: It appears they prey on minorities, low-income individuals, and women, which is highly unethical and discriminatory.6. Possible Vehicle Damage: My car now has a vibration and noise that were not present before the tow, indicating possible damage during the process.I request that the BBB investigate these practices and take appropriate action to ensure they do not continue to exploit and mistreat people in *****.

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sits around and prays on innocent people by towing their vehicles unlawfully They leave no information on where your vehicle is. You have to drive around to look for a sign to find the number then when you call they tell you they have up to an hour for you to be able to get your vehicle back. They tell you 250 on the phone but then when the guy gets there he tells you if you pay cash its 180.The store was closing in five minutes there was no cars in the parking lot. My husband ran in to exchange something less than five minutes and they didnt even give him time to get his vehicle. In the very front of the store, there is no signs that say no parking. Hes done it many times late night after work. These people pray on innocent people to make a dollar

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are doing abusive towing company in hand with in the ***************** blocking the whole area and towing the cars of the delivery drivers. Per photo that he present the car wasn't in any fire lane or in front of any towing sign

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They towed my car and messed it up. And when I talked to the person in charge which claim his name is *** and the office name ****** they hire to help them with their crime. They said that there is nothing they can do. Now I have to hire a lawyer to *** them. Which will cost them more in fees in the long run but since that's what they want. That's exactly what they will get for messing with the wrong person. That's a promise. All I have is time and money watch me coming after you guys. it's a promise.TARGET R/T ************ OFFICE HOURS 8 A.M. - 6 P New! More ways

    • Initial Complaint

      Date:03/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-10-24 RT Target towing preyed on my truck during a event near the stadium. I WAS AT WORK and there were no parking spaces due to people illegally parking at my job. These crooks towed my truck. I went inside and explained to Burger King what happened and they contracted the company and asked if I could pick up my truck. The jerk in the phone said yes. We get there and walk right into a TRAP. I begged and pleaded with this guy to give me my property. He said NO a few times and enticed me to hit him in front of the POLICE who I thought was a security guard.. The unknown cop pulled a taser and pointed it at my face as I backed up with my arms raised in the air. That officer them called for back up and 5 cop cars pulled up with their guns drawn on me. That was a reason for them to charge me $350 CASH ONLY NO RECIEPT. Somebody has to stop this company it’s getting really BAD

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently towed for "improperly parking" as explained by the towing company. I am a delivery driver for a service and dropping off an order for a customer at the adjacent apartment complex (**** Residence). I parked within the garage on ******************************************* an area designated for ***** min drop offs. I was inside for less than 5 mins and came out to my car towed. This incident occurred on 2/5/24 around 8:30pm.I contacted the tow company on the sign and was given an address to where my car was towed to. I took an Uber to the address and dropped off in an area of ***** that is not very safe. The yard was empty with no occupants, so proceeded to call the tow company again and said someone was on there way to help me get my car out. It took the employee over 10 mins to meet me, while I stood out in the dark outside the lot in an unsavory location within *****. I picked up my car within the hour it was towed. I would like a refund to the un need to tow my vehicle as I abided by the parking signs posted.

      Business Response

      Date: 02/22/2024

      ********************* , you reached out to our office regarding why you were towed and provided very same photos attached . Attached again are photos of your vehicle and reason for your tow.

      1: NOT PARKED IN A DESIGNATED PARKING SPACE.

      2: NOT PARKED IN A DESINATED PARKING SPOT LABELED CLEARLY IN PHOTO ON WALL (FOR DELIVERIES)15-20 MIN PARKING.

      3: PARKED IN ISLE, BLOCKING ISLE IN GARAGE.

      4: BLOCKING PADESTRIAN WALK 

    • Initial Complaint

      Date:01/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a terrible experience with Target Recovery & Towing (*************************************************) on January 24, ****. They unlawfully towed my car from a parking lot on South ****** Ave, demanded over $200 for its release, and displayed rude and arrogant behavior despite being wrong. When confronted, they ignored repeated calls and lied about my car's parking location. They went so far as to delete a photo that would have proven my innocence. While they eventually returned my money, beware of their predatory practices! It is obvious their driver **** is a bully and incentivized by volume, not accuracy. Thank goodness my husband was in town and able to help. l felt unsafe throughout the whole sketchy process. They are dishonest and use manipulative tactics. I am sharing this for your information only. I do not require resolution any further, I just want to pay it forward and protect others.

    Target Recovery & Towing Inc. is NOT a BBB Accredited Business.

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