Business ProfileforProCare Transportation and Language Services

I want to file a complaint against ProCare *********************************************** Services. I am currently receiving on-going transportation services from the company in order that I can attend therapy. I have a regular female driver, whom I particular like because she is awesome, who picks me up from my home, waits for me, then drops me back to my house following my therapy sessions. On Monday, April 29th, 2024, that particular driver was not available to transport me. Therefore ProCare had to send another driver to pick me up from my home and transport me to therapy. However, after I was dropped off at the place where I am supposed to get my therapy, that new driver left and did not wait for me so I had to call ProCare again in order that they can send me another driver to take me home.The ProCare customer service representative gave me some descriptive information about the driver and their vehicle so that I can identify the driver when they arrive on the scene. I forget the name of the driver, but I know that was a female driver. I forget the exact description of the vehicle that was provided to me, but I recall the last four digits of the GA license plate exactly as being "9879". The ProCare customer service rep informed me that this female driver they were providing me was associated with Lyft, I told them that I didn't mind because I just needed transportation to get back to my house. First of all, when this female driver finally arrived at the location to pick me up, she sat in her car for more than ten minutes and NEVER picked up her phone to either text or call me to let me know that she was outside waiting for me. I was waiting inside thebuilding for this driver; I was not waiting for her outside, therefore I had no known knowledge that she had been waiting.It is always common practice for the driver to call and/or text to let the customer know that they have arrived to pick them up as soon as they get there. They don't wait for several minutes before making that contact. Secondly, when she finally decided to make thatcall, I was just astonished of how blatantly disrespectful she was to me. At exactly 4:44 pm, I received a call comingfrom an Illinois number**************; when I picked up the phone, all I heard was this voice screaming and shouting at me by saying "Are you going to come out?!". It took me a second to compose myself and realize that I was being yelled out by someone that I didn't even know who was possibly this driver sent to me by ProCare. I responded by asking her to identify herself in order to ensure that I was actually speaking to the driver. Before I can even finish my sentence, I heard a click and when I went outside, I didn't see anyone out there waitinganymore. Then I realized that this person not only disrespected me, but she also drove off and left me simply because I asked her to identify herself.I contacted ProCare immediately and informed them what had just transpired with that driver and told them that I would be filing a complaint against that driver as soon as I get home. But in the meantime, I informed the company that I needed them to send me another driver to take me home now that this female driver had just left the premises. As soon as I arrived home, I called ProCare to file the complaint and requested the name of the driver in order that I can file a complaint with Lyft as well, since that driver was identified by ProCare as a Lyft driver. I was told that they would call me back with the information; I waited and that did not happen. I called ProCare again on Tuesday (4/30) to follow up regarding the driver's information as well as to ascertainthat the company had actually documented my complaint. They verified that the complaint was documented but they could not provide me with the driver's information. Since I was not satisfiedwith their response, I requested to speak to a supervisor and I was told that one was not available at the moment. I informed the customer representative that she had until tomorrow to have someone get back to me.So here we are and 3 days later, I am still waiting to speak to someone about this awful experience. I am extremely upset by this experience and I am attributing this incident at the foot of ProCare since this was a driver the company sent to pick me up. That driver should not be working with any company because her conduct was sounprofessional. What kind of driver yelled and disrespect a customer for no reason and then leave them without justification? I understand that ProCare prides itself by boasting about providing transportation services that will exceed the customer's expectations. That ********************** provided to me was not even close. The fact of the matter is that if as a company you are going to hold yourself to such high standards, then it is your duty to ensure that the any driveryou are sending out to your customers are aligned with your mission statement that should set you apart from the competition. Don't send disrespectful and unprofessional drivers to verbally abuse your customers and leave them stranded. Had this incident occurred late at night, I could have been placed in a very precarious position.I am reaching out for your assistance to help me resolve this matter. Thank you in advance for your assistance in this matter.