Complaints

This profile includes complaints for Sunshine Valet LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sunshine Valet LLC has 2 locations, listed below.

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  Sunshine Valet LLC

  10129 White Trout Ln Tampa, FL 33618-4309

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  Sunshine Valet LLC

  1214 W Cass St Tampa, FL 33606-1342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday 11/21, I used the valet offered at ****************, provided by Sunshine Valet. I parked at approximately 4pm. At approximately 7:05pm, I returned to get my car. I waited for about 10 minutes, and my car never showed up. After many, many different stories from multiple employee, I was approached by a gentleman that told me he was the owner, he offered to call a lock *****. At this point it was determined they lost the key to my car. I had to have family bring me a spare key. There was no attempt by the gentleman who claimed to be the owner, or any other employee, to remedy the situation.

  Business Response

  Date: 11/26/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced while using Sunshine Valets services at ******** on November 21. We deeply regret the frustration caused by the temporary misplacement of your car key and the delay in resolving the situation. We want to clarify that while your key was misplaced that evening, our team located it later that night. To ensure its safe return, we delivered the key directly to your home the following morning. We understand, however, that this delay caused you significant inconvenience and stress, and we apologize for the disruption it caused to your evening. We recognize that our communication during the incident did not meet the standards of service we strive to provide. While our team worked to address the issue, we fell short in offering clear updates and immediate solutions to minimize the impact on your experience. In response to this incident, we are retraining our staff to ensure situations like this are handled more promptly and professionally in the future. Your feedback is invaluable in helping us improve our processes and customer service.Once again, we sincerely apologize for this experience and appreciate your patience and understanding. We value the opportunity to make things right and hope to regain your trust in the future.