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Business Profile

Vitamins and Supplements

Defy Skin Tag Remover

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased approximately 5-6 months ago for a one-time subscription. Continually receiving new product EVERY month. Did not want this product but for a single purchase. Failed attempts thru email, online, telephone every time. Want the subscription canceled IMMEDIATELY. Thank you.

    Business Response

    Date: 05/15/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving the Defy skin tag remover over the last five or six months. I accepted the first box, but when the second box came, I just returned it, box unopened. I keep getting a box about every month and didnt sign up for a subscription. Any of the boxes (2) if they have been opened have kind of a mold around them /or odor, and I dont want those because they somehow have a problem. Ive looked for a way to contact the company and cant find one since there is NO packaging slip. It doesnt do any good to return it to the processing center. I keep getting a new one. Im tired of this. *** contacted the ************** and they cant do anything except returning them for me. Im not getting any satisfaction out of stopping the delivery from the company!! How do I get delivery stopped and get repaid for all of the other boxes (6 with 5 bottles/box) Ive sent back? I see there are many more people that have complaints for the same thing please help us out. Thank you. PS: I just received another box TODAY!!

    Business Response

    Date: 05/15/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer Answer

    Date: 05/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased defy skin tag removal online. When the cost hit my bank account I was shocked at the price. I was expecting it to be much lower. When the product arrived I didn't even open the box. I contacted the company and got an RMA number. The **** K2SKTAGXXXXX4529 issued on 8/8/2023 the amount of purchase was $199.88 On 9/5/2023 I returned the unopened package via **** GROUND ADVANTAGE the tracking number 9534-6127-4662-3248-2951-65 the package was insured. It was sent to ******,********* ***** that is the only part of the address that shows on my receipt. I have waited and waited for a refund to my account but none has been forthcoming. I contacted my bank and the phone number they gave me is not working. It was ************ transaction#********** I did not open or use any product and I've waited more than enough time for a refund to be issued. Please handle this promptly. Thank you. *********************

    Business Response

    Date: 05/07/2024

    Hello *****,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 

    Thank you

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product once and they keep sending it to me and charging my account. I have refused shipments, returning them to the post office, but they keep on coming. I do not need them anymore. I was not satisfied with the product anyway

    Business Response

    Date: 04/26/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:03/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order online for 1 bottle and have received 4 boxes of 5 and being charged for all. I went online and cancelled account but they keep sending. Want refund and account cancelled. Please help.Thanks

    Business Response

    Date: 03/27/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:03/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date was 1/26/24.They agreed to refund my money if I returned the product.I returned the product in the original shipping bow which was never opened.The product was delivered to the company on 2/12/24 via **** The tracking number is 9500 1143 9751 4038 2158 17

    Business Response

    Date: 03/27/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    After carefully reviewing your case, we found that your account was promptly refunded the amount of $119.88 on 03/25/2024. Furthermore, we can assure you that your account has been canceled to prevent any future charges or shipments.

    Thank you

    Customer Answer

    Date: 04/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Defy skin tag remover over 4 months ago. I requested one bottle and received two. I was also charged for two bottles. The product did not work. Plus, I started receiving a delivery of two bottles monthly since and have been charged from my account from them. I have spent well over $400.00 including the original transaction. I have attempted to contact the company by phone and email with no reply or the sight is erased. It is not my intention to request my money back. It was my fault that I did not read the fine print regard auto fill after the 30 day period. My request is to have my information removed from Defy's database and stop sending me more products and charging me for them. Thank you for any assistance that you may be able to provide me concerning this matter.

    Business Response

    Date: 03/21/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer Answer

    Date: 03/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the defy product on January 6, order #********. At that time I was charged $129.88. At no point did I sign up for a subscription and yet a month later another box arrived and another similar charge was made. It is now March (everyday I fear the arrival of another box) and I have been charged AGAIN! And despite having emailed more than once and attempted to call (a number that is not in service) I have received no help nor been able to make contact. Previous customers have been told they needed to cancel their account. I do not have an account with which to log in to cancel the fictitious subscription. Additionally, both orders I received had mold, yes, white, fuzzy mold on the dropper tops. Gross!!Regardless of whether the product works or not (not) the fraud of being unwillingly placed in a subscription and then being unable to access a way to cancel it is appalling.I want my money back for all but the first order. And as I told them in my multiple emails (which went unanswered), they can have their moldy bottles back.

    Business Response

    Date: 03/18/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 

    Thank you

    Customer Answer

    Date: 03/27/2024

     
    Complaint: 21438214

    I am rejecting this response because:
    While Defy Skin has stated they refunded me in full, they have in fact, only refunded HALF of what they should have  

    I have reached out to them directly with very poor responses and response times  

    This needs to be addressed immediately  

    and as I have consistently stated, I am happy to return their untouched, and also disgustingly moldy products, should they want them back  

    Sincerely,

    *******************

    Business Response

    Date: 03/28/2024

    Hello Siri,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As per checking, we issued a full refund for the last order in March. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 01/06/2024, therefore unable to issue any more refunds on your account. We hope you understand the matter of the situation that occurred on these charges.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

    Customer Answer

    Date: 03/28/2024

     
    Complaint: 21438214

    I am rejecting this response because:
    Complaint: 21438214

    I am rejecting this response because:
    While I understand your 30 day return policy, I wonder if it is also your policy to charge your customers and ship them items they did not want or know were coming  
    I also wonder if your orders always come with mold on the bottle tops. Or perhaps I am the lucky few for whom this was true in every case  
    I am simply asking for my $129 be returned to me. It seems a small price to pay for your unethical and disgusting business practices.
    The idea that I might be satisfied (your words) with your product is laughable and  ridiculous. I accept the fact that *** ordered a product that absolutely does NOT do what it is marketed and promised to do. However, to auto subscribe every customer, with literally no way to access to cancel, is just, well, theft and fraud. 
    And to top it off (pun intended), when there  is literally mold on top of every bottle received, I dont even want to touch them.
    I have 5 untouched bottles. You are welcome to ask me to send them back. I dare say, if you attempt to sell them to someone else, there is a whole other issue of ethical, health and safety items that need to be addressed by your company.
    Refund my money. It is as simple as that.
    Sincerely,

    *******************
    Sincerely,

    *******************

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 bottles of the skin tag remover on 1/28/24 and was not given the "sale" price. I googled them before hand and found others had been enrolled in auto-shipments so I made sure as I purchased them that there was nothing suggesting that I would be enrolled as well.Today, I just received another shipment I did not order. I checked my account to see that a payment of $129.88 was again posted on the 2/28/24.I have attempted to contact them but with no success. I don't necessarily need a refund as I do use the product. However, I very much want to be removed from auto-shipments and my account closed. The order number on today's deliver is ********. Shipped on 3/4/24.Thank you for looking into this.

    Business Response

    Date: 03/29/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a group of bottles of skin tag remover which did not work. so once you order the company has your info and processes another order when they are ready . i want it to stop cant get any results trying to contact on website or their phone number. ****** out of ***** **. fullfillment center po box ****** . **********. i tried calling and number will not work.

    Business Response

    Date: 03/14/2024

    Hello,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

Defy Skin Tag Remover is NOT a BBB Accredited Business.

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