Complaints

This profile includes complaints for Price Wise Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Price Wise Auto Sales, Inc.

  1950 Alt 19 S Tarpon Springs, FL 34689-1941

• 

  Price Wise Auto Sales, Inc.

  1945 S Pinellas Ave Tarpon Spngs, FL 34689

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer claimed that there was nothing mechanically wrong with the vehicle but sold us an extended warranty and told us to wait 30 days to contact the warranty company to have the vehicle "looked over" because the warranty didn't go into effect for the first 30 days. Five days of driving the vehicle proved something was wrong. The next day the vehicle would not start in the driveway. The dealer told us to contact the warranty company, which we did and found out the warranty went into effect day 1. The vehicle had to be towed to a mechanic, who looked over it and the engine is severely damaged and needs more work than the vehicle is worth. The dealer refused to return any phone calls and the warranty company is not covering the expense of the repairs. This dealer is in breach of contract because the vehicle fails to meet the condition it was said to have had and has major mechanical issues they claimed it did not, ****** was violated due to deceptive business transactions and MVRSFA was violated due to the fact the full disclosure of the vehicles condition was hidden such as hiding significant defects and clearing the codes on the car before sale.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Price Wise NJ ************** located at **************************************************************************** after seeing their listing for a 2015 ******** **** S550 VIN#: ***************** for $28,895.00. After I was shown the car I was given some time to look at the car on my own, then I took the car for a test drive, then I filled out a credit. Application, then I waited around while that was being processed after 2 hours, the sales person comes out to review my credit report with me and jumps into the proposal of the sale. He starts with the listed price of $28,895. and then the Title and registration fee of $210. and the taxes to which I agreed. Then a Document Fee of $800. and a Used Car Certification fee of approximately $3,000 although they are not a dealership of any type, much less a ******** **** dealership, then a LoJack fee of approximately $2,000. I stated that I was not there to buy LoJack, that I did not believe that they could charge for a Certification of a ******** Vehicle when they are not a ******** **** dealership and although he could not explain exactly what the Dicumentation fee was, I would agree to pay for that. The friendly and respectful sales person half my age suddenly became rude, aggressive, defiant and outright offensive and aggressive. He was very argumentative and questioned my knowledge and experience in used car buying as if he was going to change my mind about what I know to be normal and what I know to be abusive, unreasonable charges and outright unfair and stealing. I believe that this is an Internet Crime and that such should be investigated by the ****

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a RAV4 2009. I saw it online. I called Price Wise Auto Sales and ***** told me to come. The car was immaculate! Nothing wrong with it. I got there and saw the car. Complained about the rust on the hood, rust everywhere and ***** said car was great. It won't hurt a thing. Me being disabled ,old and a woman he took advantage!! The pressure light was on and ***** put air in the tires, he said he just put air that's why it's on! Come to find out it's the tire sensors, all 4 after taking it to a tire shop. 69 a piece! The noise I heard when I drove it and I told him when he got in to hear was nothing he said. He didn't hear it he said. Come to find out it's the rotors! 400 plus labor! The carpet rug was messed up so I fixed it! The only car rug there and found a big hole in the carpet on drivers side only! ***** said it was immaculate! Hub caps were just painted covering the rust! ****** said he reemed on the guy who painted it! Yeah right! I spent **** on this car, and it was supposed to be immaculate! ****** was telling me what I was signing, I didn't sign as is! Nobody told me anything and I found it in my papers!! They are very dishonest people! They were dishonest with me and other people that bought cars there! I finally read the bad reviews! I want a better car or my money back!! **** for a piece of junk!

  Business Response

  Date: 07/28/2023

  Thank you for reaching out to us regarding your recent vehicle purchase. We understand your concerns and appreciate the opportunity to address them.
  
  
  First and foremost, we want to assure you that the vehicle you purchased underwent a comprehensive inspection and thorough test drive before it was handed over to you in which you yourself the customer has completed. Our team strives to ensure the quality and safety of every vehicle we sell, and we apologize if there were any unforeseen issues that arose after your purchase.
  
  
  Regarding the tire sensors, we apologize for any confusion. The cost for a set of four tire sensors is indeed $40. We regret any miscommunication that *** have occurred during the sales process.
  
  
  In light of your dissatisfaction, we are pleased to inform you that we have taken the exceptional step of refunding you $200. Despite the vehicle being sold "as is," we value your satisfaction as a customer, and we believe this gesture will help address your concerns.
  
  
  Please accept our sincere apologies for any inconvenience or frustration this situation *** have caused. We are committed to resolving any issues you *** have and ensuring your positive experience with our dealership.
  
  
  If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service department. We are here to help and ensure your complete satisfaction.
  
  
  Thank you for bringing this matter to our attention,

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20386501
  
  I am rejecting this response because:

  I ***************************** reject response because the rotors are old and makes noise. Told ***** about this and got in car and said he didn't hear anything. I must be hearing things. The rotors will cost over ****** dollars. The pressure light is on and ***** put air in the tires. He said it would go off give it time . Sensors are shot! Does not cost all four sensors for 40 ******! It's a peice and I need 4 of them!. The transmission has a small leak, and sealed! The car is ***** and I showed him the hood, come to find out it's also very ***** under the car when Grease Monkey lifted it!! Rust on the hubcaps also that were covered with paint! They didn't prime it or sand it and paint everywhere. ****** the Owners Son said he reamed out the guy who painted the hub caps on the telephone to me!     It also needed oil etc.. It cost me over ****** dollars to put oil etc in car. Big hole under the **** on passenger side where rug is when I went to fix the mat in car!. ***** didn't say anything wrong about this car. ***** knew I needed a car  to go to therapy but I never thought he would sell me a rust bucket , which spreads, Never said what was wrong with it! ***** said it just that it was immaculate! Nothing wrong with the car inside or out!!!! "Look at the text messages in attachments!!"  You sent me ****** but that does not cover what I need for the car! It's called misrepresentation! You said you INSPECTED the car before selling it? Why then wasn't I told? Tell me why??  **** I spent and could of got a better car! Way better!  Not full of problems! I looked at the bad reviews on ****** and other sites when I got home and this business did the same to other people! Not only me! I have proof, text, receipts, pictures. You took advantage of a 65 year old woman who is sick with cancer, had a stroke! Very dishonest business! I I went slow to Grease Monkey afraid of an accident! Even on the way home from your business!!  Needs Rotors and the rust on hub caps, and battery is dead this morning!, I even mention to ***** why doesn't it have a date? Is it old battery? ***** said nothing is wrong with it! Battery is DEAD this morning went to move it to another spot!  No sensors, hole on passenger side,  Engine shield is falling off,  ***** said it was a good battery even though it had no date!! Not right for what he did!   I still have ****** left from you! You gave me lousy 200. I tried calling ****** and he passed me over to his dad the owner, would not let me talk and hung up on me. ******************* up on me when I told him who it was. They didn't want to hear it!  Can't drive it! sitting in driveway!!! I want my money back or repair the car! Can't drive it at all!!  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Transaction date: April 22nd 2023 2. The amount of money Ive paid Price Wise Auto Sales was in 2 parts $1030.00 debit card & $500.00 as a down payment for my ****** Camry ****, total of $1.530.00. The price of ****** Camry 2014 - $15,383.77. Total Sale Price with financing $32,162.40 3 . The Price Wise Auto Sales promised to provide me with standard quality vehicle. I asked whats the price? I was told, the owner's son driving it, it's the best car on the lot. I asked again about the price I was told its the best car in sales in the **. I asked, how old are the tires? I was told brand new. I asked, when was the oil change, salesman checked the oil assuring me not to worry for an other three month before the next oil change. 4. The dispute is about damaged, overpriced vehicle, not safe to drive. On May 4th I took ****** for examination to ***** (report is attached), there Ive learned this car is not safe to drive. One wheel is locked (How long the problem exists? No answer), other break related problems. And to everybody's surprise at *****, there's hardly any oil left in the vehicle. 5. I was trying to get in touch with the owner number of times, to talk about the problem and to return the car. He refused to resolve the problem. On May 7th I took ****** Camry to ********** for 2nd opinion (report is attached). On May 9th the owner finally call me. I was screamed at and threatened by him. On May 12th he demanded more cash $485.00 or the bank will ***** charges me for the rest of my money. I asked him to provide me a document that states I owe him $485.00, there was no answer. 6. On May 12th, 2023 around 5pm I've managed to returned the key to the owner of Price Wise Auto Sales Kameel on the ground of his business, *************************************************************************** texting after the location of this ****** Camry ******. I've also called twice *********************** Institution that approved me for this $32,162.40 loan, to tell them about this fraudulent sale.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchase a car from Price wise auto sales in **************. My son test drove the car. Drove fine. Car sat until Monday 20th and the ******** on the highway and would not turn back. So on Tuesday I had it towed. Today my mechanic called and said the engine was blown because the car had no oil in it. Also some type of belt broke. So I called the owner, He said that was not his car that it was a consignment and was not going to do anything to help and stop taking my call or husband.To have car engine repaired it will cost me four thousand dollars. I would like my money back for the repair.