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Find a Location

MY DME DOC, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMY DME DOC, LLC

    Medical Supplies

    Current Alerts For This Business

    Advertising Review:
    In December 2021, BBB contacted the business regarding the following advertising issues: no privacy policy or terms and conditions for shipping and delivery were included in their advertising or website. To date, the business added a privacy policy and information regarding retruns and restocking; but did not add detailed terms for shipping including delivery timeframes, and methods of shipping and tracking. The business indicated they were still working the website.

    BBB Code of Advertising indicates:
    1. Basic Principles of the Code
    1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
    1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
    1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
    1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    977 Del Mar Dr, The Villages, FL 32159-7734
    BBB File Opened:
    9/23/2019
    Years in Business:
    9
    Business Started:
    9/22/2014
    Business Incorporated:
    9/22/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Joey Martelli, Manager
    Contact Information

    Principal

    • Joey Martelli, Manager

    Customer Contact

    • Joey Martelli, Manager
    • Shailendra Patel, Manager
    • Benjamin Schmid, Managing Member
    • Andrew Schmid, Managing Member
    Additional Contact Information

    Fax Numbers

    • (888) 788-5796
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    This company supplied me with Dexcom diabetic supplies monthly, paid through my insurance. They sent me 2 shipments of supplies in February BY MISTAKE and begun billing me for the second shipment, since my insurance company only pays for supplies once a month. In June I spoke with them and they admitted a mistake. They sent me a label on June 9 to return the supplies, which I did. I received a confirmation that they were accepted and I was credited by Kristina. I thought the problem was resolved. Now they have begun billing me once again, saying I CALLED to order more supplies. WHICH I DID NOT ORDER. I NEVER CALLED THEM TO ORDER MORE SUPPLIES. They will not provide me with any proof of me calling. the bill is also incorrect, It gives a date of March, when they admit over the phone that both shipments were sent in February. They continue to change the story. They are billing me $465.00 for supplies I did not order, do not return phone calls, and speak very rudely and will not try to resolve the issue. "Jennifer" screamed over me when I tried to speak to her to explain the issue.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joe C

    1 star

    06/11/2024

    I have called My DME Doc multiple times. Every time my call gets shipped over seas. I am a diabetic and use a continuous glucose monitoring system. I have not received supplies since March. My endocrinologist has sent the prescription. I have also attached the prescription via their website. I still do not have my sensors or transmitters. Still no explanation from My DME Doc.

    Local BBB

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