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          Business Profile

          Dentist

          Aspen Dental

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            11/25/24- Took my son for a dental cleaning. On check in I was told I had to pay ****** out of pocket because my insurance had said the service wasnt covered. I questioned this because he was not early and our insurance hasnt changed but was told I had to pay in order for him to be seen. I did and called my insurance from the waiting room; they confirmed he absolutely had coverage and spoke with the office staff. I was then told Aspen would submit the claim with my insurance that day and as soon as they responded I would be given a refund. It is now going on 4 weeks- my insurance has still not received any claims from Aspen. I have contacting the office manager ******* at this location every week throughout this ordeal - at first he continuously told me to just give it more time; now he refuses to speak to me. I was also promised a phone call from the regional manager ****** by Friday 12/13/24 which never came. Today 12/17/24 they had the receptionist call to tell me that theres nothing they can do as they have a 3rd party ****** for insurance and I just have to wait - could be weeks or months. A reputable provider should not be demanding their patients pay in cash out of pocket when they have insurance for the services they provide.

            Business response

            12/23/2024

            Response attached.

            Customer response

            12/23/2024

             
            Complaint: 22702501

            I am rejecting this response because: I have been waiting for communication from this business since 12/13/24 with no effort on their part to resolve this matter. The office manager, *******, actually left the building knowing I was in the waiting room waiting to speak with him. I have also been promised a phone call from the regional manager ****** which never came; so I have no reason to think that now the business will function professionally and actually contact me. 

            Sincerely,

            ****** ******

            Business response

            12/26/2024

            The Regional Manager has attempted to contact you on the phone, but there is no voicemail setup.  An email has been sent to you.

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Contact Information

          3150 Cheney Hwy

          Titusville, FL 32780

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          (321) 289-3228

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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