Business ProfileforBudget Blinds of Sarasota

Rep measured for blinds/roller shades on 1-25-23; down pymt of $1775.85 made 1-27-23. 5 Blinds and 2 roller shades installed on 3-8-23; final pymt of $591.95 made 3-8-23. Issues w ************************************** installer all 5 blinds were too short. He said to wait a week to let them relax and if still short they would be replaced. Some of the wands work very hard. Installer tried to fix 2 of them but they are not great. 2) The 2 Roller shades do not completely cover left side of screen. 3) Theres no place for clamp to be installed to hold rt shade securely. Installer suggested we buy/install Velcro. Rep later suggested installing clamp on brick paver (neither secure or safe). Shades have not been used due to noise. 4) Left side shade does not roll up last 4 to top. Called ************ to receptionist first time on 3-9-23 to report issues. Was asked to send email and email was sent w issues to office on 3-9. Called numerous more times through 4-3-23 asking to speak to manager/owner to get someone out to address issues. Was told rep had to handle and she was unable to be contacted due to funeral. Rep finally called on **** (2 wks later) & asked me to measure 1 window and fwd pics of all windows so she could send to factory warranty. I sent pics same day of request. Rep called on 4-3 & said factory said blinds are not pulled down all the way. I explained once again that when pulled down they spring back up thus not touching window sill. Rep *** has ***** and says she must come out later. We asked why someone else couldnt fill in since its been a month and she has not been available to address the issues. She said she was told she must handle. This whole process has been frustrating because not once has the owner or someone higher up contacted us to offer a solution or remedy this. It is an owners responsibility to handle issues in a timely manner if their rep is unavailable for a month. The lack of professionalism/customer service in this matter is obvious.