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          Business Profile

          Spa

          Hand & Stone Massage and Facial Spa/University Park

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Spa.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            on 11/21/24 I requested a refund for a prepayment of service given on 11/11/24. Due to scheduling conflicts and unavailability on the businesses end, the business was not able to provide service I prepaid for in a timely manner. After requesting, I was denied a refund for services not yet provided. I was simply told that they do not offer refunds on that specific service with no explanation as to why. After denial, I requested contact information for the business owner. I was provided an email address on a business card. I did send an email within an hour of receiving the contact info. My email was immediately rejected by the recipient's server and now I have no way of contacting the business owner to discuss getting back the funds that I have not received any service for.

            Business response

            12/07/2024

            Client was contacted upon receipt of BBB complaint by **** ******, General Manager of ***************, *******. Upon investigation, client was referring to the University PLACE location in **************** and has never visited the ***************, ******* location. Client stated she spoke with the owner of University PLACE and was able to resolve her issue. **** asked about this complaint and if it was able to be reversed, and the client was unsure of if she was able to recind the complaint. Attached screenshots include proof of refund from ****************, as well as proof of never visiting the ***************, ******* location. University PLACE invoices begin with WUPL, University PARK begins with ***. Please note this is not the correct location for this complaint. University Park also does NOT offer the $600 **************** that is on the invoice. Call with client from **** was recorded in our system. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Contact Information

          5405 University Pkwy Unit 108

          University Park, FL 34201-2081

          Get Directions
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          (941) 462-4772

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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