Business Profile

Collections Agencies

Medical Data Systems, Inc.

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Complaints

This profile includes complaints for Medical Data Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

369 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
regarding the alleged debt in my name. As per the Fair Debt Collection Practices Act (FDCPA), I am entitled to request verification of any debt you claim I owe.Please provide the following:1.Proof of the debt: A copy of the original signed agreement or contract that demonstrates I am legally obligated to pay the amount claimed.2.Breakdown of the debt: An itemized statement detailing the original amount, interest, and any fees or charges that have been added.I request that you provide this documentation within 30 days from the date of this letter. If you are unable to produce valid proof of the debt, I kindly ask that you remove any and all references to this alleged debt from my credit report and cease any further collection activities.Please be aware that if you fail to respond with adequate proof, I will consider this matter resolved and will take further steps to protect my rights under the FDCPA.Thank you for your prompt attention to this matter. I look forward to receiving the requested documentation. Sincerely *** ****
Business Response
Date: 03/17/2025
We are in receipt of your BBB complaint. Pursuant to same, we are reviewing and investigating the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 03/17/2025

Complaint: 23066703

I am rejecting this response because:
I do not have a contract with medical data systems and was not provided with a contract showing i signed to have a contract with them.
im requesting a deletion on my credit report to all 3 credit agencies

Sincerely,

*** ****
Business Response
Date: 03/18/2025
We are in receipt of your CFPB complaint. Pursuant to same, we are reviewing and investigating the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
Business Response
Date: 03/20/2025
Dear *** ****:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

MDS no longer services the referenced returned account you will need to contact the original creditor to dispute the validity of the above-mentioned returned account.

Attached is the cancellation letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I honestly dont get why MEDICAL DATA SYSTEMS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******* Amount Disputed: $745
Business Response
Date: 03/18/2025
March 18, 2025
Complaint Case No. 23063370
Consumer Name: Sable Long

Business Info:
NAME:                        Medical Revenue Service
ADDRESS:                  MDS, Inc.
                                    *****************************
                                    *******,FL 33870
PHONE NO.:                **************

Dear Sable Long:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

MDS has submitted a deletion request to the credit bureau on the above-mentioned account due to incorrect contact information upon placement in collections. *** has placed the above-mentioned account in cease-and-desist for no further contact
No other contact has been made on this account. Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disputing the validity of a collection account reported by ********************** **** The information provided by the agency is inaccurate, and I am requesting its immediate removal from my credit report. This collection is causing unnecessary harm to my credit, and I have not received proper validation of the debt. I respectfully ask that Medical Data Systems *** delete this account from all credit reporting agencies.
Business Response
Date: 03/13/2025
March 13, 2025
Complaint Case No. 23043725
Consumer Name: ******* ******

Business Info:
NAME:                        Medical Revenue Service
ADDRESS:                  MDS, Inc.
                                    *****************************
                                    *******,FL 33870
PHONE NO.:                **************

Dear ******* ******:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

Account number: *********** - MDS has submitted a deletion request to the credit bureau on the above-mentioned account due to incorrect information upon placement in collections. *** has placed the above-mentioned account in cease-and-desist for no further contact.
No other contact has been made on this account. Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Customer Answer
Date: 03/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:03/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with MEDICAL DATA SYSTEMS I plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $616
Business Response
Date: 03/07/2025
Dear ****** *******:
We acknowledge your request to cease communication. Thus, this notice is for the limited purpose of responding to your complaint. Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

MDS has submitted a deletion request to the credit bureau on the above-mentioned account due to incorrect address upon placement in collections. *** has placed the above-mentioned account in cease-and-desist for no further contact.

No other contact has been made on this account. Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Initial Complaint
Date:03/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with charter communications, I do not have a contract with **************************, they did not provide me with the original contract as I requested
Business Response
Date: 03/07/2025
Dear **** ********;
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that we have closed and returned the account back to ****************, please see attached close and return letter for your records.We have also sent removal from credit request on the account to credit reporting agencies, please allow up to five business days for credit bureaus to update, also attached is a credit bureau deletion letter for your records.

If you have any further questions or would like to set up payment arrangements, please do not hesitate to call ************* to speak to a representative.
Sincerely,
Support Manager
This communication is with a debt collector.
Business Response
Date: 03/07/2025
Dear **** ********;
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that we have closed and returned the account back to ****************, please see attached close and return letter for your records.We have also sent removal from credit request on the account to credit reporting agencies, please allow up to five business days for credit bureaus to update, also attached is a credit bureau deletion letter for your records.

If you have any further questions or would like to set up payment arrangements, please do not hesitate to call ************* to speak to a representative.
Sincerely,
Support Manager
This communication is with a debt collector.
Initial Complaint
Date:03/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never **** of the company if the information was sold without my permission its void. Remove from credit report false claim. Wrong person
Business Response
Date: 03/07/2025
Dear ****** ********:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

Medical Data Systems, Inc. is debt collector on behalf of the original creditor, ******************************. Your information has not been sold to our company as described in your complaint. However, due to a discrepancy of information upon placement in collections, we have submitted a deletion request to the credit bureau on the account(s)and have marked as cease-and-desist for no further contact.

Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Proof of Debt Dear *********** am writing in response to your recent communication regarding the alleged debt in my name. As per the Fair Debt Collection Practices Act (FDCPA), I am entitled to request verification of any debt you claim I owe.Please provide the following:1.Proof of the debt: A copy of the original signed agreement or contract that demonstrates I am legally obligated to pay the amount claimed.2.Breakdown of the debt: An itemized statement detailing the original amount, interest, and any fees or charges that have been added.I request that you provide this documentation within 30 days from the date of this letter. If you are unable to produce valid proof of the debt, I kindly ask that you remove any and all references to this alleged debt from my credit report and cease any further collection activities.Please be aware that if you fail to respond with adequate proof, I will consider this matter resolved and will take further steps to protect my rights under the FDCPA.Thank you for your prompt attention to this matter. I look forward to receiving the requested documentation.Sincerely,******** *****
Business Response
Date: 03/07/2025
Dear ******** *****:
Thank you for taking the time to communicate this matter to us. Maintaining the highest quality standards for both our clients and consumers is a top priority for us, and we take your feedback seriously

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

MDS has submitted a deletion request to the credit bureau on the above-mentioned account due to incorrect address upon placement in collections. The account has been placed in cease-and-desist status for no further contact.

Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Customer Answer
Date: 03/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:03/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******* one hospital. I do not have a contract medical data systems, they did not provide me with the original contract as requested.
Business Response
Date: 03/06/2025
Dear ***** *****:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

You do not have a contact with our company. Medical Data Systems, Inc. is debt collector on behalf of the original creditor, *******************. However, due to a discrepancy of information upon placement in collections, we have submitted a deletion request to the credit bureau on the above-mentioned account(s).

Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Initial Complaint
Date:03/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Proof of Debt Dear *********** am writing in response to your recent communication regarding the alleged debt in my name. As per the Fair Debt Collection Practices Act (FDCPA), I am entitled to request verification of any debt you claim I owe.Please provide the following:1.Proof of the debt: A copy of the original signed agreement or contract that demonstrates I am legally obligated to pay the amount claimed.2.Breakdown of the debt: An itemized statement detailing the original amount, interest, and any fees or charges that have been added.I request that you provide this documentation within 30 days from the date of this letter. If you are unable to produce valid proof of the debt, I kindly ask that you remove any and all references to this alleged debt from my credit report and cease any further collection activities.Please be aware that if you fail to respond with adequate proof, I will consider this matter resolved and will take further steps to protect my rights under the FDCPA.Thank you for your prompt attention to this matter. I look forward to receiving the requested documentation.Sincerely,Sierra Briant
Business Response
Date: 03/07/2025
Dear Sierra *********************** you for taking the time to communicate this issue. We take these complaints very seriously and we are committed to providing the best possible service to consumers and always strive for the highest quality.

It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

Because we found a discrepancy in our records, we have submitted a deletion request to the credit bureau for the aforementioned account. *** has placed the account in cease-and-desist for no further contact.

Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.
Customer Answer
Date: 03/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sierra Briant
Initial Complaint
Date:03/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with ******** SYS plus they did not provide me with the original application like I asked.Account No: *********** Amount Disputed: $1714 I am not liable for this debt and I do not have a contract with ******** SYS plus they did not provide me with the original application like I asked.Account ************** Amount Disputed: $2324 I am not liable for this debt and I do not have a contract with ******** SYS plus they did not provide me with the original application like I asked.Account No: *********** Amount Disputed: $1184
Business Response
Date: 03/07/2025
Dear ******* ****:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.

We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

MDS submitted a deletion request to the credit bureau on 10/28/24. An additional request was submitted on 3/7/2025 via manual deletion request to the credit bureau on the above-mentioned accounts with the audit / confirmation numbers of;11924964, ******** & ********. *** has placed the above-mentioned accounts in cease-and-desist for no further contact.

No other contact has been made on these accounts. Attached is the credit bureau deletion request letter for your records.

If you have any further questions, please do not hesitate to call ************ to speak to a representative.

Sincerely,
Support Manager
This communication is with a debt collector.

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Medical Data Systems, Inc.

Medical Data Systems, Inc.

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