Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 28: My home was hit by ***. I need a new roof and other repairs. Dec 21: I gave Roofing Engineered Trusses a call and ********************* from Pegasus Builders came out and did an assessment.Dec 22: ***** a licensed structural engineer with an established business who claimed to be helping hurricane victims. He told me his new truss company could build all new trusses for me in a week and that I could get the vaulted ceilings I wanted. I signed contracts for the roof, trusses and plywood, lanai and interior remodeling. He said he could get all the money I needed to pay for the repairs from my insurance company. Dec 22: I gave him a $15,000 deposit for materials and roof demo. His crew was supposed to start right after Christmas 2022. Nothing happened.January 23,2023: **** asked for $24,000 as a deposit to get the trusses started, which I sent right away.February 13: It had been almost two months since they were supposed to start work on my home and nothing had been done. I confirmed with a Pegasus employee on February 13 that no trusses had been built which made sense since **** said there was a bust in the calculations and he needed to measure my home again. February 14: I canceled the contracts. **** said he would refund my money less any work completed and cancel my permit and contracts. I havent received any money back and the roof permit was not canceled.February 15,2023 I checked with the ******************* to see what permits Pegasus had pulled. The only permit was for a re-roof. Per the *******************, Pegasus should have filed a truss permit including building materials, an engineered drawing and installation instructions. **** told me he does his own roof and truss inspections. Is this acceptable?I want the $39,000 in deposits returned to me so I can get a new roof. I can provide more documentation.

  

  Business Response

  Date: 04/10/2023

  I have attached my response and attachments. I had to zip a few files so teh attachments could fit into 5 files all under 5MB. Part 1 of my response starts with ******************* complaint and my response in red after each of her issues. Part 2 of my response is my account  of what happened with documentation referenced throughout my explanation of what transpired. Part 3 of my response is what I think is a fair resolution to the case.
  

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19862796
  
  I am rejecting this response because:

   

  The contract for $62,000 on December 23, 2022 was for new trusses as well as plywood. The contract Pegasus attached to this complaint was edited. I've attached the fully executed document here.

   

  Ive spoken with ***** at the **** and they are prepared to do a full investigation. Filing a complaint with her is my next step.

   

  Pegasus Builders is taking advantage of hurricane victims who are only looking for a capable and decent contractor. Going through a natural disaster is difficult enough without being taken advantage of by dishonest contractors.  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/17/2023

  I'm sorry if there was some confusion on my response. The document folders in my response are limited to 5 MB.Therefore, in attachment # 6 of my previous response you will see that there are three contracts in a compressed file. One contract for a new standing seam metal roof for $43,050.00 with a 50% deposit due on signing. This contract was signed on December 23, 2022. The second contract was for new trusses and new plywood.This contract was also signed on December 23, 2022. It also had a 50% deposit due on signing. The final contract which was also signed on December 23, 2022 with a 50 % deposit due on signing was for the Lanai at a cost of $27,500.00.Pegasus was due a total deposit of $66,675.00 on December 23, 2022.Pegasus Builders received $15,000.00 on December 22, 2022. This check was labeled  "roof deposit" in the memo section by the owner(see attachment) and was intended to be used to put a deposit down on the standing seam metal for the roof that was currently a concrete tile roof. The $15,000.00 payment made on December 23, 2022 was still $51,675.00 less than the amount due on all three contracts(see attachments) which were signed on December 23, 2022. I am certainly willing to have the three contracts put under any kind of scrutiny that the Owner deems necessary to certify that all three contracts are authentic in every way and that nothing on them has been altered.
  I paid for four men and a box truck to move furniture and other items out of the house at ******************* On or about December 27, 2022, I attempted to get a set of existing plans from the *************************. in order to design trusses which would now be vaulted per follow up discussion with the Owner. As documented in my previous response, I was unable to do so because the building ***** did not have a copy of the plans for that house. I would not be made aware of this until January 5, 2023 per my previous response.  I then began to measure by hand, in order to design the vaults for the entire house. I did all of this before I even received a deposit on the trusses which I received on January 23, 2023 as shown in attachment. I then produced working shop drawings by February 11, 2023 as documented and shown in my previous response. I also produced almost half of the trusses by February 14, 2023. This is all documented in my previous response with pictures, texts, dates and documents.

  I am simply responding to the Owners claim that I Illegally altered contracts in order to defraud her and respond to her threat to report me to the state for taking advantage of hurricane victims. In fact, to this date, the owner is still in breach of contract for failing to abide by the agreed payment terms since I have still never even received the total deposits due on the signing of the contracts. Nevertheless, I am willing to take only the basic costs of my material and labor off of what she had paid me and reimburse the rest back to her. The pricing on all of my contracts was below the market price for each contract. I do not know how anyone could interpret anything I did as fraudulent or deceptive in any way. I believe that reimbursing the owner for all undone work or labor as stated in my previous response as long as she retracts the things she has accused me of is more than fair. I still don't even see what I did wrong here.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19862796
  
  I am rejecting this response because:

  Pegasus Builders is a dishonest contractor that is taking advantage of hurricane victims. They did not obtain the necessary truss permit as required in the contract. This could have been a catastrophic problem for me if the new house trusses weren't up to code or failed during a hurricane.  

  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Pegasus Builders to replace our roof which was wind damaged. They finished January, 2021. They failed to install it properly, causing major water leakage in the home from the roof on or about February 2021; November 2021; December 2021; March 2022; and June 2022. Pegasus owner ***** ****** admitted he failed to properly install the roofing system, incl the area around the cupola and valleys, causing continued leaks. He admitted he could give no guarantee the roof is water tight or can be made so due to faulty install. He offered to pay for a roofing contractor of my choice to re roof and I submitted that proposal to him and he sent me a rude text claiming he would not pay that price, despite it being very competitive. Experts have already reported to me the roof is in poor condition, that it was a faulty install, and I likely have black mold from the constant leaks and moisture inside the home due to this poorly replaced roof. I tried many times to talk calmly with ***** but he rudely texts me then apologizes afterwards in a text as well..and then his wife gets very nasty in emails making false personal insults. ***** also made false accusations against me that are actionable in response to my valid concerns. It’s awful dealing with these people who can’t seem to take responsibility for what is obvious to everyone else including my engineer and roofers. Not to mention they used the wrong color tile for my roof, which alone warrants me replacement, and failed to finish the cupola properly or nail in the tiles which they have broken with foot traffic during the numerous repairs. Why they want to litigate this is beyond me but this is where we start. What they should’ve done was stand by their word and paid to replace the roof. They will see that was not only the proper but was the cheaper avenue for them..instead they are going to spend many more thousands on litigation trying to convince anyone water pouring in after install 5+ times isn't their fault…

  

  Business Response

  Date: 07/14/2022

  Pegasus Builders entered into a contract with the customer on 11-21-21

  The customer gave me another quote that she got from another roofing company and asked if I could give a better price. I gave a better price and matched the competitors' scope exactly. I was also asked to give a price to repair extensive damage in the house and on the property. This scope included mold remediation, drywall repair, window repair, balcony repair, mold remediation. She only accepted the pricing on a small portion of my proposal.  The customer told me that my cost  to repair the erosion issue under the seawall and trhe dock was too high and she said she was having someone else to do it. She said she had other people dealing with the mold remediation portion of my proposal. She  told me that she was a claims  adjuster attorney and that she was going to get well over double what she was paying me to do the roof. She had texted me that she averaged over $1800.00 per square for roof claims. She also stated that her mold remediation claim was going to be $80,000 to $100,000. In the end the customer only had me do some drywall patching and painting as well as the roof.  The quote that she supplied me with from the other roofer was very detailed. She said she had been using that roofer for all of her roof claims but had heard positive things about Pegasus from a mutual acquaintance and decided to give us a try. One of the items that was omitted entirely from her roofer that she had been supposedly doing business with for years was step flashing on the roof. The other roofer did give a linear foot price to do step flashing in the contract which is standard in the business. I explained to her what step flashing was  and told her that it was a common source of leaks. I also told her that she would have to replace all the step flashing to ensure that there would be no leaks. Because the step flashing was $60 per linear foot, she decided to omit the step flashing from her contract as many clients do. When this is the case and we find step flashing during the roof tear off that is in seriously bad condition, we make the owner aware and recommend replacement. We did so in this case and the customer agreed so we replaced the damaged portion of the step flashing that was visible. We pulled the permit, we took pictures of all the work from the beginning of the roof tear off to the final inspection. The final inspection was approved by the bldg. Dept. The customer called about two to three weeks later and said she had a leak. The customer was not home but her renter was there and we sent someone to repair it. In the first instance it was not the roof but a window which was leaking. We sealed around the window and temporarily corrected the window leak as we were not responsible for window and balcony leaks below the roof. The next call was resulting from a cantilevered balcony which was leaking then, and is to this day as of about two weeks ago. I checked the roof above it and it was fine but a decorative concrete stone section protruding from the roof had corroded steel  so I cut the section of concrete out which was not in my scope of work at  all. I am a licensed engineer in the state of Florida and I am familiar with concrete restoration. I even ordered a foam cap to match the one she had on the top of this concrete structure. The final instance occurred recently where  the step flashing in another area was leaking at a stairwell which is circular step flashing that protrudes from the roof. The stairs have settled drastically. There are cracks in all the stair tiles going up to the second floor.  There is massive moisture and mold damage right below the second floor balcony. This has been there since day one and has never been corrected. In any event I went and fixed the leak within 24 hours. None of the issues were issues that resulted from the workmanship on the roof. I told the owner that I would open up the windows and balconies at my own cost to prove to her that her real issues were coming from the  windows seals and corroded steel in cantilevered  balconies. I told her that  if I was wrong then I would redo the roof myself because I knew the roof was not the problem. For whatever reason she declined. Shortly after that the owner texted me and said "I will take you up on your offer to have another roofer redo my roof". I never said anything like that and thought it absurd that she would even make that statement. Not surprisingly, it was the same roofer who had given the original quote to her that gave her the "repair quote". Only this time the quote for the repair  was 70% higher than his first bid to do the entire roof. I told her I would never do that. I had complied with  the contract and she needed to comply with the " right to remedy statute" for repairs.. The very next day she had the other roofer who had originally bid the job on the roof.  That act alone voids the warranty and is a breach of contract. Up until then, the roof was perfectly fine and under warranty,  there was nothing wrong with the roof. She then threatened myself and my wife saying that If I didn't pay her 67k now then I would have to write her a six figure check later. She told my wife that she would make sure that I and my wife lose all of our professional licenses and that the roofing experts were appalled at how badly the roof was done and that a report was forthcoming. No report ever came. However, since then she has emailed both me and my wife multiple times about the impending lawsuit. Recently she stated in text that this case was "right in her wheelhouse and she never loses". She told me to plan aon being harassed every day for the next year. It's pretty obvious what is going on here. This customer has no intention of coming to any kind of reasonable solution to this .  So, as promised she has filed a complaint with BBB against Pegasus which does not at all sound plausible given our current track record with BBB.  I have gone way above and beyond for this client. I have complied with all state statutes, contract and building codes. She has filed a workmanship defect claim against Pegasus while I was still in warranty and have addressed issues on her roof which were not part of my contract. She never gave me any right to remedy, she never provided any roofing report from the so called industry experts. I  have all the documentation available to substantiate everything stated above. 

  
  

  
  
  

  

  Business Response

  Date: 08/09/2022

  The roof was completed and passed inspection.

  See attached documents showing tha permit passed final inspection.

  
  

  The leak referred to in the complaint was from step flashing which the Owner refused to include in her contract. You will see the contract she gave me attached which included step flashing as an add on which she elected not to do. I  fixed the problem even though it was out of my scope of work to keep the client satisfied.

  
  

  A subsequent leak resulting from a window leak was fixed and then a leak from the rotunda around the stairs was fixed. None of these we included in my scope of work but I did them anyway.

  
  

  There is nothing wrong with the workmanship com[pleted as per the scope of work. Any repair issue was done under the right to remedy statute. 

  
  

  The client made me sign the attached letter so I would not see how much she was claiming for  the reroof.. However, In the client's text to me she statmakes over 1800 per square on roof claims which means she made around 100k on a roof she paid 42k for and then asked for 7k more to have a perfectly good roof repaired. the client knew all along that the step flashing was not included in the roof as the signed contract shows.

  
  

  The client said I offered to pay another roofer to do a roof repair which was 50% more than the whole roof contract. This is not true.

  
  

  This client is a claims attorney and threatened me and my wife with losing our licenses,

  
  

  Any leak the client had was a result of step flashing which was not included in my contract and which I went above and beyond what was required to fix.

  
  

  the client had another roofer on the job the day after I made the repair. That voids my warranty and violates my right tpair.

  --
  

  Thank you!

  
  

  ***** ******

  Customer Answer

  Date: 08/09/2022

  
  Complaint: 17498002
  
  I am rejecting this response because Pegasus is lying and actually believes their baseless threats about a VALID insurance claim I made on my property is going to scare me away? Absolutely not. I have 100 percent faith is my settlement and claim and they have NO idea what they are talking about! They were not part of my claim and refused to be paid direct by the carrier because ***** ****** complained he never takes insurance claims direct anymore due to “being screwed” in the past and his business records will PROVE that. A full review of those and his tax log to the IRS will yield a lot as we proceed ahead. The fact is they had a duty to replace the roof and all parts of the roof to a proper condition and failed to due to their faulty workmanship and gross negligence, he needs to consult someone in this field. I have MANY texts and also notably recorded conversations where ***** ****** apologizes and admits his men damaged the valley near the Cupola, from one recording: “it’s my men’s fault it’s their fault they damaged the valley Maria near the cupola I’ll fix it I’m already sending men there” Second recording from June 2022, ***** ****** in an exacerbated voice:  “I was wrong I was wrong it’s my fault it’s not the slope of the house I measured it, it’s my fault again at this point if you want a whole new roof I’ll pay for it whoever you want I’m sorry it’s my fault”. Is ***** ****** prepared to commit a felony and lie under oath? Because I have EVERYTHING on record. Is he going to try and sell to the Judge or Jury that when he replaces a roof and has four to five MAJOR leaks that start a month after somehow that’s my fault? What is he doing to the general public if he’s trying to do this to me? No ***** read the case law and NO I NEVER refused step flashing that’s a lie. Another lie is that I asked for that letter about the insurance claim. ***** ****** asked for that letter because he refused to do the roof and get paid by the insurance company because he said he wouldn’t wait for his money and he doesn’t deal with insurance claims due to bad experiences and a review of  Pegasus records  dealings will PROVE that. He is out of his element fighting this and his baseless threats are actionable as well as I am 100 percent ethical and proper in my claim and he has NO idea what’s hes talking about and his  insinuations are defamatory. I am 100 percent confident to move this to Court if need be. ***** let’s his ego get the best of him time and again. What he did to my roof is gross negligence it’s in a very poor state my engineer already is working on his report he couldn’t believe the loose and cracked tiles, poor workmanship, tiles not even nailed in! Wrong color roof also let’s not forget that in the contract! ***** ****** can’t lean on an inspector for his poor work that he notably admitted on record was “[his] fault”. And he NEVER repaired a roof leak due to a window this is asinine. I have ALL the documentation to ******** ******; our texts, emails, and recorded phone calls. Everyone agrees you did a poor job on this roof. Everyone. 
  
  Sincerely,
  
  ***** *********