ComplaintsforOrangetheory Fitness Wesley Chapel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife ******* *****) signed up last week and went to 1 workout. After the workout she didn't feel well and we learned she was pregnant and the doctor told her not to start a new workout regime right now, for obvious reasons. We can get a letter from her doctor if needed. We paid $179 for the first month. When my wife called the location at *********************************************** they told her they could defer her membership for $15 per month until she was able to resume. Since it will be about 15 months before she can resume (have the baby, stay home with baby until it is big enough to leave), this would amount to paying $225 plus the $179 that was already paid and not receiving any services or value in return. Essentially $404 to go to 1 workout. Basically, it feels like we are expected to just give a bunch of money to Orange Theory as a penalty for getting pregnant. Alternatively, they said there is a 30-day cancelation policy and if we cancel now they would take another $179 from us next month (in exchange for no services being performed) and then it would be canceled. So this option is essentially $358 for 1 class and Orange Theory would just keep the rest and not perform any services. I'm sure you would understand my frustration if someone treated your family this way. Not just that, but why in the world would my wife ever go back to Orange Theory if this is how they treat women who get pregnant? They could have had a life-long customer but decided to screw people for a few hundred bucks instead of treating people right. I am happy to pay for any services actually performed and I am not trying to get out of paying for the 1 class that my wife showed up to but com'on... don't screw us because she didn't know she was pregnant and signed a contract less than a week ago before she was aware of her condition. I am hoping we can come to a reasonable resolution in this matter. We would like to pay for the class she went to but not for classes she can't go to.Business response
03/10/2022
Business Response /* (1000, 10, 2022/02/24) */ We understand that there are many situations that occur in which it's appropriate to work with our members to find the best solution with the member and their experience as our top priority! In this regards, the client was reached out to and we waived the 30 day notice with intent to cancel given the circumstances of the reason for termination.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.