Complaints

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/20/24, I purchased a new ***** Trax from the dealership. After being rushed through Finance and having returned home, I noticed a charge of $1400 was added for something called NITROFILL. That was never on our agreement to purchase and was added without my knowledge during financing. I have called the dealership concerning this charge, but no one has responded. All Lithia dealerships throw on an additional $2800 for not needed or wanted items and one of those was already nitrogen in the tires. I would like the $1400 refunded to me a soon as possible. This vehicle was purchased for my daughter who is still in college and she has to make the payments. Making her pay this $1400 along with interest is a scummy thing to do and it is a less than ethical practice to throw in additional charges without discussing them, during the final, stressful financial part of the transaction.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used truck and have had it for 2 months. Commuted to work and out about ***** miles on the truck. Engine is knocking now and has a noise and loss of power. Wesley chapel Chevrolets said Im on my own for the repairs as a small percentage of vehicles will have major issues this recent after purchase. A new mechanic estimates the repairs at $3600.

  Business response

  01/02/2025

  ******* bought an as is vehicle with ****** miles. He was offered warranty coverage at the time of purchase and declined several times. Despite that I traded ******* out of his vehicle into another one early in December and it cost the dealership thousands of dollars. He has been made whole.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of Transaction: 9/26/2024 (Sold vehicle back to Chevrolet of Wesley Chapel)The amount Chevrolet of Wesley Chapel offered for Vehicle $ ********** The business committed to paying off the balance of $76,625.07 to the financial institution *************** in 10 Days.The nature of the dispute is the vehicle has been sold to a New Chevrolet of Wesley Chapel customer and they still have not paid off the vehicle finances owed to *************** and the balance of $ ********* + $1,000.00 for the Oil Change Package that was not used for a Total of $ ********* that is owed to me directly.I have made numerous attempts to collect my money as well as ensure they pay the balance owed to *************** with no resolution in site. In speaking with *************** they have stated my account is past due and its my responsibility to pay and will be forwarding to collections. I'm a service connected disable veteran currently in a financial hardship and I need to get this resolved right away.

  Business response

  10/23/2024

  When this customer came into the dealership to sell us this vehicle the agreement was made that he would bring the dealership the key to the vehicle the next day. He is in possession of the key of a $122000 asset and refused to bring it to the dealership. By the customer having the key to the vehicle we have no security that he will not come and take the car from the lot. We advised him we would not process the purchase until we had all parts of the vehicle including the key. In addition, when we started the process, we advised him we get a 20-day payoff, and it may take up to 30 days issue him a check because we have to have the title to the vehicle in house to release funds. We have called and asked for him to bring us the key and all he does is act belligerent. He states he gave the key to the bank which makes no sense. The sales consultant has been nothing but professional with him and he has been extremely disrespectful. He texts and calls the sales consultant at 2am sending pictures of him out on dates. I have multiple text messages from the customer to the sales consultant where he admits we told him the process and he has not done his part for the transaction to be completed. 

  Customer response

  10/29/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  this is a respond to complaint number ********, i am ******* ********* a service disabled veteran from foreign wars, i never said to or put anything in writting that i was waiting 20 days for my payment, of ******* for the sale of my corvette to the Chevrolet dealer of ****** chapel, the mgr of that dealer is lying, he does not have anything in writing to that effect. i have made two payments for that car to the *************** in ****, for ********, the mgr called me up on 9/29/2on or about and said"" to me i cant find the key to the car, come and pick up your cart i am stoping the check to the bank, i will be putting that car in front of the office as re repeated again i need the key i am stoping the check to the bank, dont come here , dont call my people."" as his girl who told me to text her if i ever have a problem, that she can speek to him anytime, that she is a friend of the mgr, and that i can text her, her name is KIKI, and she can walk into his office any time that she is a friend of his.'' the mgr called me and said i cant find the key you gave to the sales man, so come and pick up your car i am stoping the check to the bank right now"" that sales girl taxt me and said that they sold the car, and that financeing is making me out a check and that they would also give me the one thousand dollars you paid for the free oil changes for the car.. yet the mrg said come to pick up your car,thats the reason why he is telling me not to talk to his sales department. they sold the car on 10/23/24 and still have not paid me ******* as of yet . each time i call the mgr he does not call back or take the calls from me.
  
  Sincerely,
  
  ******* *********

  Customer response

  11/13/2024

   
  Complaint: 22464497
  
  I am rejecting this response because:

  Today November 12, 2024, I ******* ********* went down to wesley chapel chevrolet ., for the check that they owe me, i spoke to one person named ***** who had a check for me but it was the entirely wrong amount for the sale of my car to them.he kept saying in front of everyone i said for the amount was on the check, he continued to lie,as i never said that amount on the phone, over ***** less, than what i had coming to me, he kept als ******* to me did you ever here of per demin, from the bank. i told him in front of all the car was sold to you on Sept ******* the bank at that time was ********* bank of america, besides they took ***** cash from my ****** cash i gave them for oil changes they said when i get the check they would return that money to me as the car only had 385 miles on it like new no oil changes taken from car.  
    i am requesting the full amount of my money as the car was sold for 12***** , the bank note at the time *************** pay off on sept,******* was ********* = ********* plus the *****, that they took from me in oil changes.
      i had the key for them they showed me a check that was for much less than the contract that was signed for, they flashed a check in front of me that i could not see, and they said it was for ,44,000, 
  
  Sincerely,
  
  ******* *********

  Business response

  11/27/2024

  On 9/26/2024 ******* ********* came to Chevrolet of Wesley Chapel to sell his 2024 Corvette. At that time, he only brought one key to the vehicle. We came to an agreement on a price to purchase the vehicle and we did paperwork with him. We advised him that we would pay him $122000 for the vehicle only if he supplied use with the second key. We also advised we would assist him with cancelling his lifetime oil change program once the transaction was complete and he would receive a prorated amount from the contract provider. We also agreed that we would make his payoff to *************** for $76625.07 once we received the key and the reminding funds would go to him however, they would be held until release of the lien on the title. We advised him this could take up to 30 days depending on when the lien was released, and the dealership could obtain the title. The agreement at the time of the transaction was the second key would be delivered to the dealership the next day and he was informed we would not process the purchase until he gave us the key. Mr. ********* did not bring the key in the next day so we reached out several times and he kept delaying saying that he will bring it in. After one week we advised him to pick up the vehicle and we would cancel the purchase transaction because he failed to adhere to the original agreement. Mr. ********* then gave us several different stories on where the key was and even came up to the dealership to get items, he left in the vehicle without bring in the key. At one point he stated he left the second key in the car when he gave us the vehicle, then changed the story and said the bank had the key. We reached out multiple times to find out when he was bringing in the key and he started getting combative with my staff. I have attached the text messages between my sales consultant and Mr. ********** He was texting my employee very late at night and was very unprofessional including threats. I got involved with the deal and called Mr. ********* and he assured me that he gave the key to *************** and that once we paid them the payoff, he would get it back and bring the key to the store. We sent in the payoff check on under the impression that Mr. ********* would honor his agreement to bring in the key once he confirmed *************** was paid. Mr. ********* did not honor his promise and kept harassing my female employee very late at night. Mr. ********* ex wife got in contact with me and advised she had the key and would bring it to the dealership on November 13, 2024. Mrs. ********* honored her agreement on brought us the key and we gave her the balance check at that time. The additional maintenance contact cancellation is being processed and Lithia will send the money directly to him once it is cancelled.  
  
  Thank you,
  
  ******** *****
  
  Chevrolet of Wesley Chapel

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 ***** Silverado (****** miles) from Wesley Chapel on 9/19/24. The truck broke down within 20 minutes of driving off the lot. I was nearly ran over by a semi on the highway when the engine died. When trying to restart on side of the road, the battery stated critically low. I waited nearly 90 minutes in the Florida heat for them to respond to me. I was informed from sales manager (*******) I would get an update on the issue that day. I had to call 5 days later for an update, since no one would call. On day 5, they stated truck was fixed (fuel pump), but did not repair scratches as stated in paperwork. I advised them the battery stated it was critical, but they said it was ok. I then requested to speak with head manager (******** *****). He called back at the end of day and stated he would get back with me next day. It has been 7 days since that, and no response from him. In addition, before purchasing, I was lied to by 2 sales staff, stating the truck did not have any scratches, dings, or dents. This was clearly false and I had to have it added into paperwork for them to fix. Also, the truck was supposed to be ready on 9/17 for me to pick up. I was told all maintenance had been completed. When I attempted to go get it on 9/17, I was told it would not be ready until the next day. On 9/18, the truck was still not ready, and I was forced to wait till the following day. When getting the initial quote, I was given an invoice with multiple taxed items. I requested from initial salesperson to explain charges. I was then ghosted by him. Upon finally getting an explanation of the charges, I had to point out they were overtaxing me. They fixed that after being made aware. Also, one of the key fobs did not work and I only got a half tank of gas. This process has been a nightmare. The top managers clearly don't care, or they would have picked up the phone and communicated with me when promised. I am still waiting on my truck after purchasing almost 2 weeks ago.

  Business response

  10/23/2024

  This response was taken verbally by BBB:

  This deal was unwound and the consumer has been paid and the vehicle was returned to ***

• Initial Complaint

  09/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 06/08/24 we purchased a new 2024 Silverado 2500. The price agreed with the salesperson J., was $67,000 tax & fees INCLUDED. I told him and insisted that we were buying the truck using ONLY our loan we had from ***************: $60,000 at 5,79% on 60 months but he still asked us to give our consent to check our credit score. We told him we did not understand why because we already had our loan pre-approved. J. said it was normal and yes he was using ***************. We trusted him. We paid $7,026 down payment and signed the contract. One document was missing from our bank, but as we were taking the car only the following Saturday, it was not important.On Monday June 10, our bank gave us the missing document that we sent right away to the financial manager, N.. We asked if everything was okay to come pick up the car on June 15, and if our loan went through. N. said yes.On Saturday June 15, they asked us to sign all the paperwork again.They did not go over the price and did not tell us it was not our loan. After everything was signed, we realized that:1) they did not use our loan but used theirs from ***************: 72 months at 7,79% for $63,923.01. 2) the price on the second sales contract was not $61,765 plus taxes + fees + warranty plan but it was $67,000 plus everything!!! After many text messages with N., I went back to see her on 07/15/24 to resolve the problem asking to cancel the sale and to make a new one with our loan and the correct price.She said Chevrolet of Wesley Chapel was going to send a check of the difference to the loan company and that it will be easy to refinance.We still have not received anything.We lost our financing at 5,79%, and if we want to refinance, the percentage is going to be higher because the car will not be "new" anymore, but considered as a "used" car.We are asking for a refund of the overpayment and the difference of what we are going to pay in interests instead of what we should have paid with our original loan.

  Business response

  10/01/2024

  Customer purchased several **************** contracts in the business office which added to the final price. Customer has cancelled on of them and the funds were sent to there lien holder. Customer stated they had a preapproval after the loan was funded and compete. Customer vehicle was damaged in the recent storm and the vehicle is a total loss. 

  Customer response

  10/09/2024

   
  Complaint: 22281640
  
  I am rejecting this response because:
  

  The first thing we told the sales person was that we wanted to buy the car only using our loan. Our loan was approved from our bank at 5.79% on 5 years. Why would we want to use their loan at 7.79% on 6 years ?
  

  It seems a refund was sent to the bank but we dont have access to the payment they made until we receive the bank statement, middle of the month. As of today we still havent received the revised invoice.

  Sincerely,
  
  ******* ******

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used car from General Manager ******** who told me the car was in excellent condition and needed nothing. When I got there, the seats were totally worn and the Salesperson ****** agreed the seats needed re-uphosltering and put me in touch with their leather representative for replacement seats. We agreed to final price, I gave a deposit, they gave a We Owe on the leather seats. When the leather representative arrived at the dealership to begin the work, the dealership told him they had sold the car to someone else. I heard about this from the leather representative and was never told by the dealership. even though I had already purchased the car. The finance department had even called me!

  Business response

  10/07/2024

  The vehicle he was interested in was a 2014 and for its age it was in excellent condition and thats what was communicated to him. We explained that the vehicle is a 10-year-old vehicle so it will have flaws but for its age it was extremely clean. The vehicle was an aged unit in our inventory, and we were very clear that the customer needed to purchase it before the *** otherwise it would be transferred to another location once it hit 75 days old. We never ran any type of deposit because we were unable to hold the vehicle because of the age in inventory. In addition, he did not sign any paperwork. For a matter of fact, he refused to sign both in person and electronically several times. We had to sell or transfer the vehicle before month end and thats why the vehicle was discounted so heavily. We called him several times to finalize the deal, but he would not complete the transaction without us replacing the entire leather seats which was close to $3000 dollars, and we were not willing to include anything else at the price that he negotiated.

  Customer response

  10/13/2024

   
  Complaint: 22268543
  
  I am rejecting this response because:

  The response is incorrect. The deal was finalized and they even took my license plate to change the tags and the deposit they requested. We received a "We Owe" for the seats to be reupholstered since they were extremely damaged. When the finance representative contacted me on the last day of the month, I explained to her that the car was not completed yet and she told me the salesperson **** was just trying to get the sale in for the month of August and that she herself would not pay the entire balance yet either, since much promised work on the car was not yet completed. She told me should would toss the paperwork back on ****** desk and would contact me when the car was completed for sale. The next I heard was from the leather representative stating the car was sold to someone else so **** could get the sale sooner. He even had a copy of the "We Owe" and could not believe that the dealership had not contacted me. They never gave me the option to pay for the car in full and they never told me they would sell it to someone else if I immediately did not pay for the car, sight unseen, for the yet to be completed work. They are a dishonest dealership and their complaints on BBB and their radically low rating prove this. I then could not get the license plate and told them I was reporting the license plate theft to ****************************. They then found my license plate in their abandoned license plate pile and sent it to me. 
  
  Sincerely,
  
  **** *******

  Business response

  10/23/2024

  The customer was well aware that the vehicle he was attempting to purchase was extremely discounted due to the how long the vehicle was on the lot and the dealership would not discount any further or include anything extra. The customer was advised if he did not complete the transaction before end of month the vehicle would be wholesaled to another dealership or auction. The customer wanted all the leather surfaces to be replaced which is extremely expensive and the dealership was not willing to do what the customer wanted done. On the last day of the month before the vehicle was to be wholesaled the dealer called and explained we would do a repair to the current leather however the customer would need to sign paperwork and pay for the vehicle because if the customer did not end up purchasing the vehicle the dealer would have more cost on the vehicle that would be sent to an auction. The customer refused to complete the transaction until he had the entire leather replaced. At that point the dealership advised the customer the transaction would not go any further because the vehicle had to be wholesaled due to the time the vehicle was on the lot. The dealership did not take a deposit, the customer did not sign any contracts, and no title work was done because we never came to an agreement on the leather.  

  Customer response

  10/25/2024

   
  Complaint: 22268543
  
  I am rejecting this response because: The dealership wishes to continue in their lies, rather than owning up to what they did. In looking at their atrocious BBB rating, it is not surprising. I was never notified by the dealership that I would lose the car the last day of the month if they did not have payment in full. I was told by the finance representative that the salesperson only wanted the sale to count for their quota that month, and she was surprised by their actions and told me that she herself would not pay in full, sight unseen, for a vehicle that had not yet been completed for sale. She also told me that she would get back to me when the car was completed. Under no circumstances was I ever told that if I did not pay in full that day, that they would sell the car out from under me, even after they took my deposit and my license plate. They did take a credit card deposit and issue me paperwork, including the "We Owe" for the leather seats.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Truck broke down on a trip from ******** to *******. Truck is only two years old. After about 3-4 days of supposed investigation, they told me that the engine would have to be replaced and it would cost $29,000. I had to fly home to ******** and drive back down with the trailer to pick up my truck, drive back (very dangerous trip). A diesel mechanic looked at the truck and ascertained the problem. A fuel pump (approx. $2-3,000 to repair. Because I believed the dealer the truck was completely dismantled and now has to be reassembled. They said that they followed the ** protocol in order to diagnose the problem. All they had to do was check the fuel pump. I now have to get that fixed and would like to be reimbursed for the parts for that (approx. $3,000), for the flight and the gasoline for the round trip to pick up the truck ($500).

  Business response

  05/07/2024

  We have had numerous discussions with this consumer, and they are fully aware of our position.

  Customer response

  05/10/2024

   
  Complaint: 21652217
  
  I am rejecting this response because:  Although they have refunded the $955 fee for diagnosing the problem, they are not going to do anythhing monetarily to compensate for the pain and suffering from their incorrect diagnosis, which was having to fly back to ******** from *******, get another truck and trailer, drive back to *******, pick up the truck and drive it back to ******** (which was a VERY dangerous drive).  This cost money (flight, gasoline, food, etc.).  All of this was caused by the incorrect solutiion to the problem.  Again, that problem was a ***** pump failure, not an engine failure.  A repair which would have cost approximately $$5,000 or less as opposed to the $29,000 engine repair!!!  They should offer something to compensate for all the heartache, headaches, danger and incompetence and what that caused.  At least the trip to retrieve the truck.  Thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  purchased a suv ***** suburban 2023 . faulty ac system. family of 5 with a new born new car no ac. vehicle ac system completely shot. ******** initially diagnosed suv as no problems upon the first visit. cars been in the shop for two months. customer service non existing. this set us back tremendously . a lot of pain and suffering .

  Business response

  04/04/2024

  Subject: Response to BBB Complaint: Refund Request for Faulty ** System in 2023 ***** Suburban
  
  Dear *****

  Thank you for bringing your concerns regarding the ** system in your 2023 ***** Suburban to our attention. We appreciate the opportunity to address the issues raised in your Better Business Bureau complaint.
  Upon reviewing our records, we found that your vehicle was initially serviced at our dealership on 7/28/23 due to an empty ** system. At that time, we recharged the ** system to restore functionality.
  On 8/16/23, you returned to our dealership with complaints of the ** blowing warm air. Our technicians verified your concerns using a black light and found a leak originating from the evaporator core. We ordered the necessary parts and completed the repairs on your vehicle.
  Since the completion of the repairs, we have not heard from or seen you at our dealership. We understand the importance of ensuring your satisfaction and addressing any ongoing issues with your vehicle. Therefore, we encourage you to contact us if you are experiencing any further concerns or require additional assistance with your vehicle's ** system.
  In light of the information provided, we believe the repairs conducted on your vehicle were necessary to address the identified issue with the ** system. However, we remain committed to resolving this matter to your satisfaction.
  Should you wish to discuss this matter further or require any clarification, please do not hesitate to reach out to us directly. Our team is here to assist you and ensure that your experience with our dealership meets your expectations.
  Thank you for your attention to this matter, and we look forward to the opportunity to continue serving you in the future.
  
  Sincerely,
  
  ***** (*******) *****

  
  

  Customer response

  04/08/2024

   
  Complaint: 21523071
  
  I am rejecting this response because: Ive reached out several times as you initially stated this car should not have these issues as of yet. What are you guys able to do to fix this issue? My wife would like a new vehicle.
  
  Sincerely,
  
  ***********************

  Business response

  04/15/2024

  Good morning , we would be happy to discuss trading your vehicle in on a new vehicle but any repurchase would need to be a discussion between the consumer and the Manufacturer.

   

   

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is What Ive sent to the dealership February 25, 2024 *********************** General Manager Chevrolet of Wesley Chapel ***** Wesley Chapel Blvd.Wesley Chapel, **. ***** ***********, To make this very brief, regarding our last phone conversation on February 19th (of which there were two) you had advised me that you would provide me, among other things, with the proper contract for the lifetime powertrain limited warranty which was dated January 14th, 2024. This is the date in which we purchased the 2024 Chevrolet Suburban, Stock #RR125022. The only thing youre dealership provided me was an unsigned copy a warranty dated January 23, 2024. On February 20th, you emailed me an undated photo copy of a store brochure with handwriting advising me that This is proof as to what you are to revive with your purchase of your new 2024 Suburban STK#RR125022, The Chevrolet of Wesley Chapel whole protection plan. General Manager, *********************** and signed by you. There is no proof in the retail purchase agreement, other than I would assume from your statements on our phone call that it being added into the cash price vehicle along with the *** pricing along with all of the other items included in your brochure. This is unacceptable. I demand that you provide me with a cost breakdown of the items in the dealer add-on (including; Warranty from Lithia, Low ***** ************ protections, window tint, nitrogen, door guards, window rain repellant) and any other items not listed here which was purchased signed for on January 14th, 2024. If you are unable to provide me with these items, then reimburse me for the $2,895.00 which is the un-itemized amount over the ************** Supplier price of $72,262.30. Any questions, feel free to write to me at my home address. *************************************************************** Thank you. ******************* cc: FLHSMV ******** of ******** Services Consumer Complaint ******** BBB of West ******* Lithia Motors, via lithiacares.com online complaint

  Business response

  03/11/2024

  Good afternoon, we have refunded ************ the dollars and provided the paperwork he requested.

   

  Thank you

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  It is truly unfortunate that their business practices forced me to have to even this far. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled a warranty and they have not paid my credit union yet. I have been told several times it has been taken care of and still waiting. Now today they tell me it was just submitted again. This is costing me money in finance charges and I want that back. Everything is explained on my letter attached

  Business response

  12/14/2023

  Good morning, we would like thank ************** for his purchase. We have been in touch with ************** throughout the process. ***** signed the cancellation on 9/4/23 unfortunately the warranty admin did not receive until 11/16. On 11/27 we provided accurate mileage has been submitted correctly and will probably take 4 to 6 weeks to fund the lender. We will keep ************** advised.

   

   

  Thank you

  Customer response

  12/16/2023

   
  Complaint: 21002560
  
  I am rejecting this response because: I have sent messages and called people at the dealership to try and get these issues resolved but it has been a really difficult task. As I have put in my emails to this company all this has come to a pretty big expense and would like for them to stand behind the promise that I purchased a "certified used car" that is supposed to be the best of the best. Well the first time I brought it back I was denied the repairs it needed and had to pay to have the tires replaced due to being the tires that was on the car from 2019, that is something that should have been addressed when doing the inspection. Now I have waited 2 months and I am guessing another 2 months for the warranty payment to be taken off my loan which in my estimation is $19.00 a month. I would like to be compensated for my expenses as I have asked for back in September and was ignored then and it seems now also.
  
  Sincerely,
  
  *********************

  Business response

  12/18/2023

  We can appreciate ****************** concern, had ************** given us the correct milage originally the lender would have already received the cancellation refund. Given we had to reach out to him and get the correct milage it has prolonged the refund status.

   

  Thank you

  Customer response

  12/18/2023

   
  Complaint: 21002560
  
  I am rejecting this response because: I did not do the paperwork. Your Finance manager did all the paperwork due to it had not been sent to the ************ yet. I was told that the finance person that did the original sales order was fired and the paperwork had not been submitted to Suncoast, Also that was Sept 4 when I came back in to the office to check on it because there had been nothing done. Then in October I again had to come in to the store because I could not get anyone to return my calls I sat in yet another one of your finance persons office and waited for your finance manger (a woman) that I cannot remember her name  and was told then that the paperwork had not been submitted and that it was taken care of then. After that I was contacted by ****** on November 27th asking for the mileage, well the mileage at that time was of course 4 months into ownership due to you guys, so for you to say I did not do what I was supposed to do make you absolutely wrong and if I were you  I would talk to ****** in the cancelation department before I made any more statements that are not correct. Also on September I sent an email to **************************************** and did not get a reply about the situation that caused this situation to begin with. So I honestly feel like you people had and still have a responsibility to make this right.
  
  
  
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩