Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used truck from them and they sold it to me without having a clear title. Its my understanding that this is unlawful in *******. Ive had the truck for 2 months and cant get my tag. They have shown no desire or motivation to solve their problem. They failed to get all signatures from the previous owner.

  Business Response

  Date: 04/21/2025

  We sincerely apologize for the frustration and inconvenience this situation has caused. At Chevrolet of Wesley Chapel, we take matters involving title transfers very seriously, and we understand how important it is for our customers to receive proper documentation in a timely manner.
  Upon reviewing this case, we acknowledge that the title transfer process has not moved as quickly as it should have. The delay was due to an issue obtaining a required signature from a previous owner, which unfortunately was not identified at the time of sale. While this was not intentional, we understand it has caused significant inconvenience to the customer.
  Please know that we are actively working with the appropriate parties to correct the issue and obtain the necessary documentation. We are committed to resolving this as quickly as possible and ensuring that the customer receives a clear, transferable title.
  We appreciate the customers patience and will continue to provide updates throughout the resolution process. If the customer would like to speak directly with management for a real-time update, we welcome a call to ************ or an email to ******************************************************************.
  Thank you for bringing this to our attention so we can work toward a fair resolution.
  Sincerely,
  ******** *****
  General Manager
  Chevrolet of Wesley Chapel

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off to chevrolet for a diagnostic check (03/17) . I got a call later that night and was told i will need to keep my car in the shop overnight. Today ( 03/18 ) I was told when the service provider went and opened my trunk, he removed something to check my convertible which caused the latch on my trunk to break. My trunk was closing completely fine prior to my arrival. I can prove my trunk was closed pulling into chevrolet as well as pulling into my job. They told me the latch on my trunk has broken causing it to not close and i will need to pay for it to get fixed. I do not believe i am responsible for my trunk latch breaking with the fact being it was closed prior to arrival.I believe the service worker at Chevrolet caused the issue while working on my car. Since my trunk was functioning properly when you arrived, and they admitted that their workers actions led to the defect. This is negligence and a breach of contract

  Business Response

  Date: 03/19/2025

  Good afternoon,
  This vehicle came in with an active current code B2730 Interior Trunk Lid Unlatch Switch Circuit which indicates that there is an issue with the trunk latch. Attached is a scan that we performed as a requirement of ************** prior to opening a repair order or the vehicle going into the shop. When the vehicle was in the shop the trunk wouldn't open using the switch in the vehicle. The technician had to hook the Camaro up to the scan tool and force the latch to open the trunk. This issue preexisted before the vehicle was taken into the shop.
  The customer demanded that we fix the vehicle for free, or they were going to get lawyers involved. As a goodwill gesture, we performed the $220 diagnosis that had already been approved, at no charge which was for the convertible top not going down. I also offered to work on the cost of the repairs,which was unacceptable. At this point we would rather not work on this customers vehicle.
  Sincerely,
  **** ******

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23083161
  
  I am rejecting this response because:I have video proof from my home camera of your technician stating that he removed something that broke the latch. Additionally, as of 3/18, there are more reports from the E Advisor indicating that more damage was done beyond just my trunk. Im also experiencing a persistent noise that wasnt there before. I need this issue properly addressed.
  
  
  
  Sincerely,
  
  Cinyya *******

  Business Response

  Date: 03/21/2025

  We have reviewed the situation thoroughly. The trunk latch issue was preexisting and confirmed by our diagnostic scan (code B2730), which was conducted before any work was performed. The problem was not caused by our technician.
  We waived the $220 diagnostic fee for the convertible top issue as a goodwill gesture and offered to discuss repair costs, but no agreement was reached. Due to the circumstances, we are choosing not to continue business with you.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23083161
  
  I am rejecting this response because:
  I am writing to formally dispute your decision not to repair my vehicle. I have just received an updated camera recording that clearly shows my trunk opening and closing properly right before I dropped my car off at your service center. This is undeniable proof that my trunk was fully functional upon arrival.
  
  
  Given this strong evidence, it is clear that the issue with my trunk occurred while my vehicle was in your possession. I expect Chevrolet to take full responsibility for the damage and proceed with the necessary repairs immediately. Please let me know how you plan to resolve this matter, as I am prepared to escalate this issue if needed.
  
  
  I look forward to your prompt response.
  
  
  Sincerely,
  
  Cinyya *******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase end of October 2024 used 2022 ***** HRV at Chevrolet of Wesley After 60 days first incident happened car stopped running, got towed and almost $2,000 bill for my daughter We called the dealership about this issue as my daughters paperwork says 90 warranty. After multiple attempts to get hold of manager we finally did and he told my daughter its not 90 days, but 60 days, even though her paperwork says 90days, he said they go by some other paper. He also admitted the car had issues before they sold it to her and said its the key fob thats causing this issues and he will pay reprogram the key fob . The car broke down again, car stops running . Its now 3rd time at ***** shop, second time $300 bill and that was w discount to our daughter. Now its in the shop again and we dont even know how much and what the problem is. Manager at ***** said its not a key fob thats causing all this. Weve tried to call numerous times ***** at Wesley and nobody is calling us back, specifically the general manager. So now we are over $2,000 in repairs and car is not fixed yet and they dont what causing this issues, and ***** said if theyll have to take the car completely a part it will cost a fortune. So our daughter purchased car w mechanical issues which ***** knew about and now refusing to help at all. Please help us out. ??

  Customer Answer

  Date: 02/25/2025

  Please see attached pictures w contract and invoices for repairs what we have so far, there will be more as the car is at ***** service again. There was also towing bill $220 

  thank you 

  Business Response

  Date: 03/21/2025

  Thank you for bringing your concerns to our attention. We apologize for the frustration and confusion youve experienced with the 2022 ***** HRV. We understand that the issues with the vehicle have been concerning, and we regret the confusion surrounding the warranty terms.
  It appears the vehicle was not purchased with an extended warranty, which may have contributed to the difficulty in addressing the repairs under warranty. While we understand the situation, we are limited in how we can assist outside of the warranty coverage.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck is a 2022 Silverado 1500 at the time it had around 33k miles. Still covered bumper to bumper. My check engine light came on and said reduced engine power. When I called to make an appointment they made me aware that they had 3 recalls on this truck and should be repaired. I scheduled an appointment for November 26th @ 7am. I asked if they had the parts in stock before scheduling because I did not want to drive an hour away and not have the recalls addressed. I was told they have the parts and should not take long if that sovles the check engine light issue. I arrived sat there till 9:30am and asked what is the status, I was told they don't have the parts and my oil was black and short 4 qts. My oil life was 60% and just changed it around 700 miles previous. They said we can change the oil and come back tomorrow to change the part. I asked if they can keep the vehicle and when the part is ready I can pick it up. They said no and they don't give out loaners. I asked if my truck was driveable and I was told it should be. NOVEMBER 5TH Leaving a store my truck shut down and wouldn't start. I had to pay to tow it to the shop. They said because the recalled part wasn't fixed it ruined the engine and needed to replaced. They gave me a loaner truck I can't pull my trailer with and now Im out over 15k in work and climbing. They said nothing we can do and we won't have an engine for months because they are back ordered. Both ** corporate and that location was given options that I'll buy a new truck and they can sell that one as used. I was told no. No one responds back to calls or cares to assist with a resolution. I can not ruin my business and hurt my family income because they can't do the right thing.

  Business Response

  Date: 03/21/2025

  I am in receipt of the complaint filed by Mr. ****** ******* against Chevrolet of Wesley Chapel. We made contact with Mr. ******* on February 18th and advised him that his vehicle is complete and ready to be picked up. He stated he couldnt make it in until the following Saturday, February 22nd. To date, Mr. ******* has not shown up to pick up his vehicle. There had been a delay in getting a replacement engine due to a notional backorder issue with the manufacturer. We worked with our ************** representative to get the highest elevation possible due to Mr. ******* using the vehicle for his business. We also offered Mr. ******* a loaner vehicle throughout the process but he refused due to it not being a vehicle that was able to tow a trailer. ************** is the one that approves these requests, and they would not approve of a different vehicle. While I understand Mr. ******** frustration, we at the dealership have done everything we can to work with Mr. ******* throughout this process. We are not the decision makers when it comes to back-order parts or rental vehicles, those are decisions made by the manufacturer. As previously noted, the vehicle is complete and picked up. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22824001
  
  I am rejecting this response because:

  A loaner was not rejected. I was provide a vehicle that served no purpose. And now my check engine light is on again and is skipping when switching gear. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2024 we purchased a new Chevrolet Traverse RS 2024 from Chevrolet of Wesley Chapel, Within a few days after purchase, we were notified that the vehicle had a major recall on the engine. They took the vehicle back and made repairs on the brand new ***** traverse. Then on December 6, the car stopped operating and we had it towed to Wesley Chapel Chevrolet whereby they had it for 28 days without any update on the vehicles condition. Then on day 29 they notified us that a washer had fallen off inside the Transmission and Damaged it beyond Repair. They then informed us theyd be ordering a new transmission and would let us know when it would be scheduled for repairs.

  Business Response

  Date: 02/07/2025

  This response was taken verbally by BBB:

  I have reviewed the complaint issues and find that we made the transmission repairs and closed out our ticket on 1/21/25. We believe all has been resolved.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/24, I purchased a new ***** Trax from the dealership. After being rushed through Finance and having returned home, I noticed a charge of $1400 was added for something called NITROFILL. That was never on our agreement to purchase and was added without my knowledge during financing. I have called the dealership concerning this charge, but no one has responded. All Lithia dealerships throw on an additional $2800 for not needed or wanted items and one of those was already nitrogen in the tires. I would like the $1400 refunded to me a soon as possible. This vehicle was purchased for my daughter who is still in college and she has to make the payments. Making her pay this $1400 along with interest is a scummy thing to do and it is a less than ethical practice to throw in additional charges without discussing them, during the final, stressful financial part of the transaction.

  Business Response

  Date: 03/21/2025

  Thank you for reaching out to us regarding your recent purchase of a new ***** Trax. We understand your concerns about the $1,400 charge for NITROFILL, and we acknowledge the frustration caused by the additional cost, which was not clearly discussed during the final stages of the transaction.
  We have already processed the refund of this amount, and you had previously agreed to remove the complaint upon receipt of the refund. However, it appears that the complaint has not yet been updated. We would appreciate it if you could kindly revise your complaint to reflect the resolution.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used truck and have had it for 2 months. Commuted to work and out about ***** miles on the truck. Engine is knocking now and has a noise and loss of power. Wesley chapel Chevrolets said Im on my own for the repairs as a small percentage of vehicles will have major issues this recent after purchase. A new mechanic estimates the repairs at $3600.

  Business Response

  Date: 01/02/2025

  ******* bought an as is vehicle with ****** miles. He was offered warranty coverage at the time of purchase and declined several times. Despite that I traded ******* out of his vehicle into another one early in December and it cost the dealership thousands of dollars. He has been made whole.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 9/26/2024 (Sold vehicle back to Chevrolet of Wesley Chapel)The amount Chevrolet of Wesley Chapel offered for Vehicle $ ********** The business committed to paying off the balance of $76,625.07 to the financial institution *************** in 10 Days.The nature of the dispute is the vehicle has been sold to a New Chevrolet of Wesley Chapel customer and they still have not paid off the vehicle finances owed to *************** and the balance of $ ********* + $1,000.00 for the Oil Change Package that was not used for a Total of $ ********* that is owed to me directly.I have made numerous attempts to collect my money as well as ensure they pay the balance owed to *************** with no resolution in site. In speaking with *************** they have stated my account is past due and its my responsibility to pay and will be forwarding to collections. I'm a service connected disable veteran currently in a financial hardship and I need to get this resolved right away.

  Business Response

  Date: 10/23/2024

  When this customer came into the dealership to sell us this vehicle the agreement was made that he would bring the dealership the key to the vehicle the next day. He is in possession of the key of a $122000 asset and refused to bring it to the dealership. By the customer having the key to the vehicle we have no security that he will not come and take the car from the lot. We advised him we would not process the purchase until we had all parts of the vehicle including the key. In addition, when we started the process, we advised him we get a 20-day payoff, and it may take up to 30 days issue him a check because we have to have the title to the vehicle in house to release funds. We have called and asked for him to bring us the key and all he does is act belligerent. He states he gave the key to the bank which makes no sense. The sales consultant has been nothing but professional with him and he has been extremely disrespectful. He texts and calls the sales consultant at 2am sending pictures of him out on dates. I have multiple text messages from the customer to the sales consultant where he admits we told him the process and he has not done his part for the transaction to be completed. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  this is a respond to complaint number ********, i am ******* ********* a service disabled veteran from foreign wars, i never said to or put anything in writting that i was waiting 20 days for my payment, of ******* for the sale of my corvette to the Chevrolet dealer of ****** chapel, the mgr of that dealer is lying, he does not have anything in writing to that effect. i have made two payments for that car to the *************** in ****, for ********, the mgr called me up on 9/29/2on or about and said"" to me i cant find the key to the car, come and pick up your cart i am stoping the check to the bank, i will be putting that car in front of the office as re repeated again i need the key i am stoping the check to the bank, dont come here , dont call my people."" as his girl who told me to text her if i ever have a problem, that she can speek to him anytime, that she is a friend of the mgr, and that i can text her, her name is KIKI, and she can walk into his office any time that she is a friend of his.'' the mgr called me and said i cant find the key you gave to the sales man, so come and pick up your car i am stoping the check to the bank right now"" that sales girl taxt me and said that they sold the car, and that financeing is making me out a check and that they would also give me the one thousand dollars you paid for the free oil changes for the car.. yet the mrg said come to pick up your car,thats the reason why he is telling me not to talk to his sales department. they sold the car on 10/23/24 and still have not paid me ******* as of yet . each time i call the mgr he does not call back or take the calls from me.
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22464497
  
  I am rejecting this response because:

  Today November 12, 2024, I ******* ********* went down to wesley chapel chevrolet ., for the check that they owe me, i spoke to one person named ***** who had a check for me but it was the entirely wrong amount for the sale of my car to them.he kept saying in front of everyone i said for the amount was on the check, he continued to lie,as i never said that amount on the phone, over ***** less, than what i had coming to me, he kept als ******* to me did you ever here of per demin, from the bank. i told him in front of all the car was sold to you on Sept ******* the bank at that time was ********* bank of america, besides they took ***** cash from my ****** cash i gave them for oil changes they said when i get the check they would return that money to me as the car only had 385 miles on it like new no oil changes taken from car.  
    i am requesting the full amount of my money as the car was sold for 12***** , the bank note at the time *************** pay off on sept,******* was ********* = ********* plus the *****, that they took from me in oil changes.
      i had the key for them they showed me a check that was for much less than the contract that was signed for, they flashed a check in front of me that i could not see, and they said it was for ,44,000, 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 11/27/2024

  On 9/26/2024 ******* ********* came to Chevrolet of Wesley Chapel to sell his 2024 Corvette. At that time, he only brought one key to the vehicle. We came to an agreement on a price to purchase the vehicle and we did paperwork with him. We advised him that we would pay him $122000 for the vehicle only if he supplied use with the second key. We also advised we would assist him with cancelling his lifetime oil change program once the transaction was complete and he would receive a prorated amount from the contract provider. We also agreed that we would make his payoff to *************** for $76625.07 once we received the key and the reminding funds would go to him however, they would be held until release of the lien on the title. We advised him this could take up to 30 days depending on when the lien was released, and the dealership could obtain the title. The agreement at the time of the transaction was the second key would be delivered to the dealership the next day and he was informed we would not process the purchase until he gave us the key. Mr. ********* did not bring the key in the next day so we reached out several times and he kept delaying saying that he will bring it in. After one week we advised him to pick up the vehicle and we would cancel the purchase transaction because he failed to adhere to the original agreement. Mr. ********* then gave us several different stories on where the key was and even came up to the dealership to get items, he left in the vehicle without bring in the key. At one point he stated he left the second key in the car when he gave us the vehicle, then changed the story and said the bank had the key. We reached out multiple times to find out when he was bringing in the key and he started getting combative with my staff. I have attached the text messages between my sales consultant and Mr. ********** He was texting my employee very late at night and was very unprofessional including threats. I got involved with the deal and called Mr. ********* and he assured me that he gave the key to *************** and that once we paid them the payoff, he would get it back and bring the key to the store. We sent in the payoff check on under the impression that Mr. ********* would honor his agreement to bring in the key once he confirmed *************** was paid. Mr. ********* did not honor his promise and kept harassing my female employee very late at night. Mr. ********* ex wife got in contact with me and advised she had the key and would bring it to the dealership on November 13, 2024. Mrs. ********* honored her agreement on brought us the key and we gave her the balance check at that time. The additional maintenance contact cancellation is being processed and Lithia will send the money directly to him once it is cancelled.  
  
  Thank you,
  
  ******** *****
  
  Chevrolet of Wesley Chapel

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ***** Silverado (****** miles) from Wesley Chapel on 9/19/24. The truck broke down within 20 minutes of driving off the lot. I was nearly ran over by a semi on the highway when the engine died. When trying to restart on side of the road, the battery stated critically low. I waited nearly 90 minutes in the Florida heat for them to respond to me. I was informed from sales manager (*******) I would get an update on the issue that day. I had to call 5 days later for an update, since no one would call. On day 5, they stated truck was fixed (fuel pump), but did not repair scratches as stated in paperwork. I advised them the battery stated it was critical, but they said it was ok. I then requested to speak with head manager (******** *****). He called back at the end of day and stated he would get back with me next day. It has been 7 days since that, and no response from him. In addition, before purchasing, I was lied to by 2 sales staff, stating the truck did not have any scratches, dings, or dents. This was clearly false and I had to have it added into paperwork for them to fix. Also, the truck was supposed to be ready on 9/17 for me to pick up. I was told all maintenance had been completed. When I attempted to go get it on 9/17, I was told it would not be ready until the next day. On 9/18, the truck was still not ready, and I was forced to wait till the following day. When getting the initial quote, I was given an invoice with multiple taxed items. I requested from initial salesperson to explain charges. I was then ghosted by him. Upon finally getting an explanation of the charges, I had to point out they were overtaxing me. They fixed that after being made aware. Also, one of the key fobs did not work and I only got a half tank of gas. This process has been a nightmare. The top managers clearly don't care, or they would have picked up the phone and communicated with me when promised. I am still waiting on my truck after purchasing almost 2 weeks ago.

  Business Response

  Date: 10/23/2024

  This response was taken verbally by BBB:

  This deal was unwound and the consumer has been paid and the vehicle was returned to ***

• Initial Complaint

  Date:09/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/08/24 we purchased a new 2024 Silverado 2500. The price agreed with the salesperson J., was $67,000 tax & fees INCLUDED. I told him and insisted that we were buying the truck using ONLY our loan we had from ***************: $60,000 at 5,79% on 60 months but he still asked us to give our consent to check our credit score. We told him we did not understand why because we already had our loan pre-approved. J. said it was normal and yes he was using ***************. We trusted him. We paid $7,026 down payment and signed the contract. One document was missing from our bank, but as we were taking the car only the following Saturday, it was not important.On Monday June 10, our bank gave us the missing document that we sent right away to the financial manager, N.. We asked if everything was okay to come pick up the car on June 15, and if our loan went through. N. said yes.On Saturday June 15, they asked us to sign all the paperwork again.They did not go over the price and did not tell us it was not our loan. After everything was signed, we realized that:1) they did not use our loan but used theirs from ***************: 72 months at 7,79% for $63,923.01. 2) the price on the second sales contract was not $61,765 plus taxes + fees + warranty plan but it was $67,000 plus everything!!! After many text messages with N., I went back to see her on 07/15/24 to resolve the problem asking to cancel the sale and to make a new one with our loan and the correct price.She said Chevrolet of Wesley Chapel was going to send a check of the difference to the loan company and that it will be easy to refinance.We still have not received anything.We lost our financing at 5,79%, and if we want to refinance, the percentage is going to be higher because the car will not be "new" anymore, but considered as a "used" car.We are asking for a refund of the overpayment and the difference of what we are going to pay in interests instead of what we should have paid with our original loan.

  Business Response

  Date: 10/01/2024

  Customer purchased several **************** contracts in the business office which added to the final price. Customer has cancelled on of them and the funds were sent to there lien holder. Customer stated they had a preapproval after the loan was funded and compete. Customer vehicle was damaged in the recent storm and the vehicle is a total loss. 

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22281640
  
  I am rejecting this response because:
  

  The first thing we told the sales person was that we wanted to buy the car only using our loan. Our loan was approved from our bank at 5.79% on 5 years. Why would we want to use their loan at 7.79% on 6 years ?
  

  It seems a refund was sent to the bank but we dont have access to the payment they made until we receive the bank statement, middle of the month. As of today we still havent received the revised invoice.

  Sincerely,
  
  ******* ******