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Business Profile

Car Wash

Johnny Clean Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Johnny Clean Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnny Clean Car Wash has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2025, I visited Johnny Clean for a one-time wash on my wifes vehicle and asked if they offered a military discount. The employee informed me that they did not but offered a free vacuum and interior cleaning instead. I accepted.Then, in March 2025, my wife noticed that we were being charged monthly by Johnny Clean and asked if I had signed up for a membership. I told her I had not, and we immediately contacted Johnny Clean. When we spoke with both the manager and general manager, they claimed they could not issue a refund for the two months of charges because I must have known I was signing up for a membership. This is absolutely untrue.I asked them to review my account, which would clearly show that I had not returned to Johnny Clean since my initial visit in January. Despite this, they insisted they could do nothing except cancel the membershipsomething they claim they have now done.I dont understand why they are unable to refund the unauthorized charges, and I wonder how many other customers are unknowingly being signed up for memberships in this way. I am 100% certain that I was never informed that I was enrolling in a membership. This feels deceptive, and I would appreciate a resolution.

      Business Response

      Date: 03/31/2025

      We sincerely apologize for the miscommunication and any frustration this has caused. We have reviewed the account, and a full refund for the two months of charges has been issued. Additionally, the membership has been terminated. Please let us know if theres anything else we can do to assist, and look forward to see you again soon.

    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buisness is saying that I have no membership and staff is really rude about it

      Business Response

      Date: 03/20/2025

      I have tried to call and email the customer, to no avail. The call went to voicemail, the email was returned.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was inside my car going through the car wash I get car wash every other week so it wasnt nothing new I heard banging and I was scared for my life as Im going through the wash all I heard is my car hitting something when I drive out I was so scared I parked get out and see my bumper hanging I immediately contacted the employee and they didnt want to help he wouldnt show me the video only the picture of my car inside in my bumper wasnt not broken

      Business Response

      Date: 01/22/2025

      Thank you for forwarding Ms. ******* complaint regarding her recent experience at our facility. We sincerely apologize for any frustration or inconvenience she may have encountered.

      As outlined during her interactions with our team, including the Supervisor on Duty, our Operations Manager, the General Manager, and our Vice President of Operations, the vehicle in question had preexisting damage prior to arriving at our wash. Specifically, the bumper was already detached, and additional damage was noted when Ms. ****** returned to discuss the matter further with our General Manager and VP of Operations.

      We understand how concerning this situation must have been for Ms. ******* but it is important to clarify that, as stated clearly at our location and in our policies, we do not cover the costs of repairs for vehicles that have preexisting damage. This policy is designed to protect both our customers and our business from liability issues that may arise due to circumstances outside of our control.

      We truly regret that Ms. ******* experience was not as expected and that this issue has led to dissatisfaction. We have taken her feedback seriously, and we are committed to ensuring that all of our customers have a positive experience at our location.

      If there is anything further we can do to assist Ms. ****** or address any remaining concerns, we would be happy to discuss the matter further.

      Customer Answer

      Date: 01/22/2025

       
      Complaint: 22776332

      I am rejecting this response because: my car was never broke or damaged 

      Sincerely,

      Daquasha ******

      Business Response

      Date: 01/23/2025

      We have pictures of proof of prior damage, assessed the vehicle when Ms ****** returned to discuss with the ** and VP and there were more damages, door trim and sunroof issues. We also have a vehicle report of prior ownership and accidents which Ms ****** claimed there was none. I am unable to attached the pictures, the screen times out. Please provide a direct way for me to provide them.

      Again, we do apologize for the inconvenience of Ms ******* but there were prior damage to the vehicle and we do not cover such expenses.

    • Initial Complaint

      Date:10/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/1/24 I went to the facility to get my SUV wash, the attendant offered me a special for a one time payment of $19.99 for three months.7/2/24 I noticed Johnny Clean took $16.04 from my account. I went to the manager and lodged a complaint, he refused to refund my money but agreed to cancel and let me wash for the rest of the month. On or about the first or second week of September 2024(I cant find the recipe on that) I went back with the intention of getting a single wash, the attendant offered me a one month special for the same price as a single wash, I specifically asked him at least two times and he assured me that it was a one time payment for $9.99 the total payment with tax came to $10.69 that came from my bank account on 9/16/24 (they have everything on camera) On 10/14/24 I check my bank account and noticed where Johnny Clean took out another $32 from my account, I went back to the manager who refused to give me back my money and I had him cancelled again.

      Business Response

      Date: 10/23/2024

      The requested refund has been processed. Several attempts to reach the customer has not been met, we will keep trying. Please confirm with her and close this case.

      Customer Answer

      Date: 10/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my car in for a wash and the car wash malfunction, breaking my rear bumper off the vehicle, then was told by an employee that nothing would be done that they would have to do research. He then forced the bumper back on and told me I should be an able to make it home if I do not live far. after completing the research. They said nothing could be done and offered me a free car wash. Manager name was ******

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for the car wash since February ************** I went in for a normal wash and my sideview mirror was damaged by the wash. I told an associate but he was very unhelpful and stated they weren't not going to help me, no replacement, no compensation, no store credit, nothing.I paid for a service to have my car cleaned, not damaged, I should receive some kind of assistance.Below I attached an image of my vehicle after the car wash.

      Business Response

      Date: 02/20/2024

      Thank you for bringing this to our attention. The General Manager of the location reached out to the customer and provided **************** with his request and more. The situation was resolved in favor of us keeping our loyal customer and him being satisfied.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - In 2022, I took my VW Tiguan through this wash and it ripped off my back wiper and scratched my glass. I reached out multiple times to no avail because it fell within their parameters for what they are responsible for.- Attempted to cancel in early September. As a part of cancellation, they offered a discounted rate of $19.99 for the year (09/09) to stay. There was a confirmation that I locked in my discounted rate and that someone would get back to me. I have still been charged $32 a month since. I went in October to get a wash, and was told my membership was cancelled and had to pay $20 to use the wash for a one time use, then got charged the next month again. I have called multiple times and left frequent voicemails to no response.I am looking for reimbursement for the last 5 months, for the $20 I paid, at least $50 to replace my blade (not even going to try to pursue the scratched window) and for my membership to finally be cancelled. Its a shame that I have to report to BBB to get an answer from the company.

      Business Response

      Date: 01/17/2024

      Good afternoon, 

      Further to conversation between ************ and the store's GM, a refund has been processed as agreed. Please allow 3-5 business days for the refund to be reflected on your account. Thank you.

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked a representative at Johnny Clean Carwash if I could pay for one month. He said yes. Today, 1/16, I was charged $42.79. I drove to the location and was told to go online to cancel it. I kept explaining it was an unauthorized charge. I wanted a refund. I fly out of town for a couple of months 1/21. He said he would. I do not see my refund. This charge was unauthorized - they stole this money from me and I want my money back!I will be traveling for work and will have limited access to the internet starting 1/21.When I called, the recording said no refunds. I did not authorize this, it is returning my money, not a refund.

      Business Response

      Date: 01/17/2024

      Dear ************, 

      We are sorry to hear about your frustration, the refund was processed yesterday morning, the refund should be reflected on your account within 3-5 business days. 

      Thank you. 

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They steal money from you claiming that you signed up because you use your name and email. Not once did an employee say we are signing you up. I paid for ONE car washw ith a rental car. I DO NOT OWN A VEHICHLE !!!! ******** the manager was rude and refused to offer me a refund stating " I rather most likely forgot about it "

      Business Response

      Date: 01/03/2024

      **************, we are terribly sorry for the misunderstanding. Based on your communication with ********, it was noted that you were a member before and got this membership with the intention of only using it for 1 month. However, you did not cancel the account. Per our agreement, the account can only be cancelled by request via our website. This request has been made for you. Thank you for being a valued member of Johnny Clean Car Wash.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a monthly customer, paying for two cars-since they came to ************ *******. A few months ago, they took away the cloth tags to wipe down the inside of our cars. They gave us paper towels instead. Now, all we get is dirty cloths. They took way all of the sprays from us(fragrance, interior cleaner, ***************, etc). Now I look at my checking account and without any advanced notice-they raised the tates at Christmas time! Why no notice? They have my email address! Greed. Thats why. They were hoping no of us would notice the increase. Now, I want to cancel my two separate memberships. I was told that I have to go to some(inaudible site)and cancel online! I suppose I will have to contact my credit Union and try to get them To stop payments. I want to warn the other customers and I want an apology. I am very upset about these tactics. No notifications. Just zap all the changes to us. Someone please investigate this business.

      Business Response

      Date: 01/03/2024

      ********************, we sincerely apologize for your experience. At Johnny Clean, we aim to deliver superb service through out Clean, Fast and Awesome culture. We certainly do not want to lose you as an unlimited member however, per your request, we have discontinued both active memberships. You should received confirmation of this via email. We appreciate your business and look forward to seeing you soon.

      Customer Answer

      Date: 01/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Johnny Clean Car Wash is NOT a BBB Accredited Business.

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