Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New gutters install January . 2024. On first inspection they looked fine from the ground. But as time and the rains came the gutters started to sag. When I called we had not had any significant rain and my resolution would have been for more fasteners or hangers from the technician who hung them up. I made the assumption that they were hung to code. I do not think thats the case. Obviously the weight of the rain caused the gutters to sag and hang off creating crimps damage and problems at other locations. Ive called from ****** **** June, July and currently its the end of August. *** had no resolution. Today the secretary tells me the owner personally told him he is not going to do anything about the gutters. They say they sent someone out to look at it. And they said that the gutters were vandalized. That is definitely not the case. no one has been hanging from the gutters. Nor from any house in our neighborhood. Its a monitored ************** No one has had ladders or been on the roof at all. The owner of the company knows that its a small amount and they just want me to go away. I have heard nothing from the owner of the company who has a large company in *************** ***************** ******* and ************** *******. All I want is my gutters fixed. They have had zero help. Listening to todays comment from the secretary, ***, stating that the owner said they will do nothing about it. Is *********The bottom of their contract says they have a five-year warranty. And the warranty is for labor. This is definitely a manufacture and laboring problem that was not installed properly. It should be repaired or covered under their insurance and it should be fixed

  Business Response

  Date: 12/10/2024

  Upon looking into this case, we in fact did speak with Mr. ******* on multiple occasions, as well as sent out a technician to conduct their own evaluation of the initial complaint from the client and we found that the condition of the gutter was not due to improper installment. We informed the client of our conclusion and he did not want to agree to our recommendation. The damage that was done to the gutters in the photos shows that something with substantial weight was leaned up against the home and caused those indentations. If it was normal wear and tear or something that was missed on our part, we would have absolutely no issue in correcting the problem. We tried coming to a good compromise, but Mr. ******* wanted us to redo the install free of charge instead of accepting the lowered price to fix what was damaged.

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22180309
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 12/11/2024

  Absolutely not! First of all it is now December nearly a year since the installation has been done. Second of all yes I have spoken with this company, not the owner like he says but the receptionist. Who repeatedly took my phone calls. The final phone call I could hear him standing behind her when he verbally Said that he would not do anything for my F**** Gutters.j additionally he says he sent somebody out. But he knows that he never sent anybody that sat with me looked with me talked with me about these gutters. So in my eyes and in my mind and in my heart, no one ever came to look. He did see the pictures. And he accuses somebody climbing up on or putting a ladder against the house. But this is absolutely false. How would I not know if someone was on my house. And strategically the exact same place, the gutters are about 70 feet long and about the 40 foot **** on both sides just about the The place that two people carrying a 70 foot gutter would have bowed in the middle. On both sides of the house. Nobody has been on the house nobody has put anything against that gutter it has failed and this guy did nothing. Do not do business with this company!

  Customer Answer

  Date: 12/11/2024

  Absolutely not. Do not do business with this Company. First of all its December, this has been ongoing the entire year of 2024. Ive had multiple phone calls and conversations with the receptionist. Not the owner. They said they sent someone out. I never had anybody come to speak with me or anything.And I absolutely know for a fact no one has been on the roof. No one has put anything against the gutters. No one has damaged the gutters. And strategically at the same place on both sides of the house. This is an incident where the two gentleman that installed the gutters, 77 feet long, simply carried them from one into the other and thats where they bent a little bit.  and I absolutely know for a fact no one has been on the roof. No one has put anything against the gutters. No one has damaged the gutters. And strategically at the same place on both sides of the house. This is an incident where the two gentlemen that installed the gutters, 70 some feet long, simply carried them from one end to the other and thats where they bent a little bit. When they installed it and put the gutters up they did not inspect it closely and this is where it failed with multiple rains. In fact multiple phone calls, I wish I could hear the recordings. Because the phone calls early in the year that the damage was not as much and it was relatively dry as this problem happened. As the summer and hurricane season continued in the rain filled up the gutters it continued to bend more and more and more. This was not an event from somebody putting anything against the Gutters this was a failure from installation.! Do not do business with this company.

  Customer Answer

  Date: 12/11/2024

  Date Sent: 12/11/2024 9:52:40 AM
  Absolutely not. Do not do business with this Company. First of all its December, this has been ongoing the entire year of 2024. Ive had multiple phone calls and conversations with the receptionist. Not the owner. They said they sent someone out. I never had anybody come to speak with me or anything.And I absolutely know for a fact no one has been on the roof. No one has put anything against the gutters. No one has damaged the gutters. And strategically at the same place on both sides of the house. This is an incident where the two gentleman that installed the gutters, 77 feet long, simply carried them from one into the other and thats where they bent a little bit.  and I absolutely know for a fact no one has been on the roof. No one has put anything against the gutters. No one has damaged the gutters. And strategically at the same place on both sides of the house. This is an incident where the two gentlemen that installed the gutters, 70 some feet long, simply carried them from one end to the other and thats where they bent a little bit. When they installed it and put the gutters up they did not inspect it closely and this is where it failed with multiple rains. In fact multiple phone calls, I wish I could hear the recordings. Because the phone calls early in the year that the damage was not as much and it was relatively dry as this problem happened. As the summer and hurricane season continued in the rain filled up the gutters it continued to bend more and more and more. This was not an event from somebody putting anything against the Gutters this was a failure from installation.! Do not do business with this company.

  Business Response

  Date: 01/02/2025

  We have tried to come to common ground with Mr. ******* on multiple occasions and he has been difficult to deal with. Our office staff have been more than patient with his behavior, even when he would shout and use bad language. If Mr. ******* would like to give our office a call and we handle this manner as civil adults, we are more than welcoming to assist and address the issue head on in a calm manner. Our office hours are Monday through Friday from 9:00am to 5:00pm Eastern time. My direct line is ************.

  Customer Answer

  Date: 01/13/2025

  I absolutely have not had any kind of disparaging remarks or anything. In fact, I have politely called the front desk staff, because the owner never has responded once!, And have heard him screaming in the background. I called weekly at some point and every month trying to resolve this issue and at first complaint, the issue was not as bad, but as the rains continued, the issues got worse and worse. This company is absolutely not something that anyone should do anything with. In fact, I have repeatedly tried to contact them with no avail! The very last time I spoke with the front desk receptionist, I heard him screaming in the background. Hes never heard me screaming. I even went to the police there in ***************** and located his business and they were nowhere around. Locked doors. No help.  Shabby business office looks like a sham.  The police and city officials did not have good info about that business, actually looking up on the computer if it was a legit business in Ft ******.  Dont do any business with this company.   They only farm out work and take your money.  They have NO guarantee like whats posted in the ** ads.  Buyer beware! 

  Customer Answer

  Date: 01/13/2025

  Date Sent: 1/13/2025 10:37:17 AM
  I absolutely have not had any kind of disparaging remarks or anything. In fact, I have politely called the front desk staff, because the owner never has responded once!, And have heard him screaming in the background. I called weekly at some point and every month trying to resolve this issue and at first complaint, the issue was not as bad, but as the rains continued, the issues got worse and worse. This company is absolutely not something that anyone should do anything with. In fact, I have repeatedly tried to contact them with no avail! The very last time I spoke with the front desk receptionist, I heard him screaming in the background. Hes never heard me screaming. I even went to the police there in ***************** and located his business and they were nowhere around. Locked doors. No help.  Shabby business office looks like a sham.  The police and city officials did not have good info about that business, actually looking up on the computer if it was a legit business in Ft ******.  Dont do any business with this company.   They only farm out work and take your money.  They have NO guarantee like whats posted in the ** ads.  Buyer beware! 

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Budget Gutters to get a quote. ***** came out the next day (06/04) to provide a quote. He also had someone available on the very next day (06/05) for the install, even though I would not be home. I hid a check outside and let them install while I was no one was home. Big mistake. They did a quick, terrible job, took the check, ran with the money and wont come back and make it right. The gutters are so low on the house that most of the water runs over them not into them. What water does make it into the gutters leaks at the seams. A downspout was placed in an enclosed flowerbed by the front door which caused flooding of my front door, flooding of the porch, washed away my topsoil and mulch. I have contacted ***** (mgr), ***** (installer), and the office for help. They have told me that someone would be here to get it right, however no one ever shows. They told me that I need to be home for the repairs so I could show them what was wrong. So, I gave them 2 days a week that I would be available for them to come by and told them ahead of time each week for 3 weeks. No one ever showed up. 3 weeks of no-shows, on my available days. They have asked twice to come by, a Friday night at 6pm if they could come the next day, and on another Friday morning if I would be home that same day, however neither was a day that I provided them ahead of time and thats why they asked.No one from the company came to look at the bad install, to see the issues they have caused my home, or to repair any of it. I did not need to be home for the install, however they wont do a repair unless I can be here when they want, and not on the days I told them I was available ahead of time, of course. Yesterday ***** told me to stop calling for repair. That since I couldnt meet them on their 2 last-minute requests, that I should stop asking now. Instead of trying to fix the issues they are rude, argumentative and are trying to blame me. I see it's the same for the other reviews too.

  Business Response

  Date: 12/10/2024

  In reviewing what was submitted, we are not pleased with the way the situation was handled. Our office will most certainly be reaching out to speak to you about the situation that happened.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 21887247
  
  I am rejecting this response because:

  The company has made 0 efforts to reach out to me in any capacity since their response. They havent called, emailed or sent a text to ask what they can do to make things right. I still have issues with the gutters that were installed by Budget Gutters and apparently I will until I hire someone else. I may need to pursue litigation to get this resolved  

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/02/2025

  We are disappointed that you were handled in this manner. Looking through the images that you provided, The individuals that you were in contact with are not with our company any longer which is one of the reasons you have not heard back from the installer. I will personally get with my manager and see if there is something we can do about this right away. I'm in the office Monday through Friday from 9:00am to 5:00pm Eastern time. My direct line is ************. Please give me a call at your earliest convenience so we can get you taken care of.

• Initial Complaint

  Date:06/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/06/2022 I had total home seamless gutters installed. Had an issue immediately after competition with water leaking, unevenness and just overall cosmetic disappointment. The company sent out the same installer which just told me how great the pitch was and said that it needed to be like that and fixed some of the areas that were leaking. I thought that was all and trusted the experts opinion even though I did not like the way they looked. Fast forward to February 2024 and a roofer came to look at what we thought was a roof issue and he explained that the issue is actually because the gutters were installed so poorly that they are affecting the first few rows of shingles and the drip edge. I have reached out several times and have not once had someone return my call to resolve this issue. The woman that has answered my calls assures me that my issue will be resolved and someone will call me and no one ever does.

  Business Response

  Date: 12/10/2024

  Looking through evidence that was provided, we would like to speak with you all regarding the installation. May you please give our office a call?

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had gutters put in by this company and paid. They had damage one of the soffit during installation , Called to get this fixed by them and were given run around for +2 months. Office said someone will contacts us and give excuses. Never got a call from them for repairs. Nails were left on the ground after installation. We have been so nice to give them time to come out but never did. Office is now ghosting us.

  Business Response

  Date: 12/10/2024

  We are sorry that no one had reached out to you in order to rectify the situation at hand. If the damage is still done, we would be more than happy to come fix it for you.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutters installed by this company on 1/8/2024. I immediately notified them on 1/10/24 that the installation was incorrectly pitched because the gutters were holding water. The person answering the phones, ***, was rude and agressive and informed me someone would be scheduled to repair whenever they had someone in my area. I called several times and still havent been scheduled for repair. They refuse to repair inspite of their lifetime warranty claim. It is 1/17/24 now

  Business Response

  Date: 12/10/2024

  I am saddened to hear that you have experienced this. May you please give our office a call? I would like to speak with you about the issue.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Budget Gutters installed gutters on my home on September 22, 2023. I paid them in full, $3140 in cash. I never received an official receipt; the company insists that all transactions are completed in cash. The installer would only sign the quote stating that I paid-in-full. I was told that the quote was my receipt. I was not provided with an account or job number. I was promised quality properly installed gutters that would protect against water damage to the exterior and foundation of my home and surrounding landscape. The gutters would direct rainwater away before the rain has time to settle in and cause damage. Budget Gutters did not complete the job as promised. They did a horrible job; the gutters were placed too low, and the water runs over the top of the gutters. I called numerous times to get the company to come out to inspect and repair the gutters. As of today, December 26, 2023, they have not contacted me. They are a HORRIBLE company to work with and the front office female receptionist is very UNPROFESSIONAL and RUDE. When I last called in late October to get an update on my project, I was told that I was harassing them and that their response has not changed. The Budget Gutters representative said the installer would only return to my area when they have another job in the area. I requested that a manager/owner contact me; no one has contacted me.In late October I spoke to *****, the salesperson, he said they will get to me when they can. He went on to explain that because it is not raining there is no issue and that waiting a month for assistance is not a big deal in the gutter industry.Because the receptionist stated that I was harassing them I decided I would not contact Budget Gutters again and waited for the owner/manager to contact me. It has been three months since the gutters were installed and no one has attempted to resolve my concerns. I am a retired Army Veteran on a fixed income. I would like a full refund of $3140.00.

  Business Response

  Date: 12/10/2024

  We offer our sincerest apologies about the way the situation was handled. May you please give our office a call when you have time?

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my home was built and purchased in 5/2022. we had the budget gutters come in shortly thereafter to install gutters, whole house. I have been trying to reach them incessantly to come to service the gutters because they are holding water. office manager, very nice says she will send the installer. he never , calls,, comes, no resolution . i paid them cash !!! I have copy of the invoice . these were under warranty. they are lousy business people. I want my gutters serviced.

  Business Response

  Date: 07/21/2023

  This was NOT a repair. The installer went out to check the gutter system there was NO standing water and the gutters were all checked and found to be working properly. The installer did reseal the miters as a precautionary measure. 

  This matter has been closed out in our office as there is no issues with the gutters. 

   

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***********************************************

• Initial Complaint

  Date:07/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired Budget Gutters to install $3,000 worth of gutters in late April 2023. They were installed and were immediately defective as they leaked worse than not having gutters. I can provide video of issue upon request. The gutters were installed very low on the facia and are completely ineffective. All water runs between the facia and the gutter as no chaulking was installed and the gutters were hung way too low. I have requested 6 times through phone calls to the office and 11 times through phone calls and texts to the sales representative ********************* that this be fixed. They came and installed tape (looks like duct tape) on the front and back which is wholely inadequate. I simply want the gutters to function as intended. The should be installed higher on the facia and appropriate chaulking installed so that they function as intended. The company has misrepresented its warranty and is not performing work to acceptable standards. They are nonresponsive and will not fix an ongoing problem they created.

  Business Response

  Date: 07/19/2023

  Repair has been completed on 7-9-23 by our installer.

  Follow up call was made on 7-10-23 to make sure everything was to the customers liking. 

  Customer was told to contact the office directly if he needs any further assistance going forward. 

  This matter has been resolved and the repair has been completed. 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Gutters installed in Feb 2021 There is 1 are that leaks when it rains hard. I called many times finally got a girl named ******** on phone she said everyone was out with Covid they would get back to me. Never have gotten back to me, I called many many times and left messages no return phone call I spoke to guy named ****** and he said call the office,. I call the office and nothing happens

  Business Response

  Date: 07/26/2022

  Our office attempted to reach the customer at the number on file. We were unable to get an answer however we did leave a voice message 7/26/2022 @ 2:40pm letting the customer that the repair will be expedited and addressed the next time we have an installer in that area.