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            Customer ReviewsHotelPlanner.com

            Hotel Reservation
            HeadquartersMulti Location Business
            View Business profile
            View Business profileBBB accredited business

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            872 Customer Reviews

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            • Lupe N

              07/26/2024

              On 7/24/24 **** was very knowledgeable helpful kind patience, quick in finding a place for me to stay excellent service

            • Lisa H

              07/25/2024

              Waiting on letter ***************** promise its been 1 hr plus

            • Patricia M

              07/25/2024

              Great customer service! Very informative and helpful and polite! Thanks!

            • Mary M

              07/25/2024

              Friendly and helpful. Took care of my request. Told me about any discounts I may be eligible for. Handled my reservation very efficiently.

            • Pamela P

              07/25/2024

              ***** was extremely helpful in finding a room which required specific requests. Very patient; clearly explained each room, hotel policies. I was very pleased with the customer service. ***** does an excellent job in his position. I appreciated everything about this experience

            • Tom P

              07/25/2024

              Booked a room through TheKnot.com (HotelPlanner.com is the service). I called with a question about my reservation, the customer service agent spoke poor English, and cancelled my room without permission. Therefore I was charged a full night's penalty. I have since called 8 times, emailed 12 times, and filled out contact forms with no reply from the company.

            • Michael F

              07/25/2024

              ********* was personable and was able to direct me to the correct party ASAP

            • Corinne L

              07/25/2024

              Very helpful. He went out of his way to find a property that met my needs

            • Bill S

              07/24/2024

              Very good job helpful and check for surroundings hotels that was available

            • Connie E

              07/24/2024

              Nothing against ****** but your prices were 60 to $80 higher per night than I could get online or talking to the front desk rip off

            Customer Review Rating

            3.9/5

            Average of 872 Customer Reviews

            Contact Information

            205 Datura Street

            10th Floor

            West Palm Beach, FL 33401

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            Email this Business
            (800) 497-2175

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 6/15/2015

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

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