Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,807 Customer Reviews
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Review fromLucille F
Date: 11/24/2022
5 starsVery polite and helpful. Answered all questions . Helped me thru the whole process.Review fromValeria M.
Date: 11/20/2022
1 starI reserved a room at Studio 6 (Columbus, OH) through HotelPlanner.com. Columbus was in a Black Out and due to the Black Out, Studio 6 couldn’t honor any reservations and turned customers away. I contacted HotelPlanner for the Night Auditor of Studio 6 to explain and confirm the circumstances. Studio 6 did NOT charge my bank account nevertheless HotelPlanner. com did under the name of Studio 6. Six months later after filing a dispute of the charge, the bank paid HotelPlanner.com and when I called HotelPlanner.com and explained the reservation wasn’t honored due to the Black Out they have yet to refund my ($100.35).for non-service. I provided the Reservation and Cancellation confirmation numbers and still HotelPlanned.com aka Lexyl Travel Technologies, LLC. won’t freely return the $100.35 to my account. I need the money returned, not a voucher or apology. I was told by the Customer Service Representative a voucher was issued but I never received it. I just want the money returned to my bank account.Review fromBenjamin R
Date: 11/11/2022
5 starsSarah did a great job of getting my booking accomplshed !!! Kudos !!!
HotelPlanner.com
Date: 11/14/2022
Greetings,
Thank you so much for letting us know about your experience with *****!! We are so grateful for the opportunity to assist you.
Kind Regards,
*****************************
Review fromBarbara S
Date: 11/11/2022
1 starWas told was speaking to reservations at Holiday Inn express and suite which in fact was NOT the case. The guy I spoke to did not say he was a reservation service. Took all info gave me a price when I questioned him said it was taxes etc. I was charged $236 for a room that was $133. I tried to resolve directly but was dismissed as tough s___ that's what you agreed to. I don't have a problem paying the hotel price but to be charged $100 more for this Service???? seemed ********** representation. I have called my credit card company to dispute as well as contacted the true reservation desk of IHG. Want to warn others to beware of this ****.HotelPlanner.com
Date: 11/14/2022
Hello ****,
Upon reviewing the phone call, you agreed to the total price of $236.92. To be completely honest, ************ paid more than $133 for the room. We understand your inquiry to try to obtain a lower rate. However, when you booked your reservation, you agreed to the listed rate. We cannot change the rate once the reservation is booked. Any other rate provided to you cannot be honored or fulfilled by us.
If you have any questions or concerns, please reach out to [email protected].Kind Regards,
*****************************
Review fromShenetta C
Date: 11/06/2022
5 starsThe agent that assisted in booking my reservation (****) was very professional, knowledgeable, thorough, and friendly. He provided detailed information regarding my stay and the process was quick, easy, and went smoothly. Will definitely use this business/service again! A+ customer service!Review fromBill H
Date: 11/04/2022
5 starsAccurate, Concise Friendly and met my request for a room at the location I wanted.Review fromMatthew P
Date: 11/04/2022
1 starMy brother paid for my hotel as a surprise and HotelPlanner refuses to issue me a refund. Ive show them that they were charged Zero dollars and they still refuse to work with me. Unbelievable
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