ComplaintsforGood Greek Moving & Storage

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We hired Good Greek to move my mother from ************** to **************. We never received a formal itemized quote but an estimate. They went clear about the charge for blankets used and tape to hold those blankets in place. They charged for everything. Then when they arrived at the location they called for payment, over estimating how much overtime they were going to do. Hand were tied as we needed to pay to get them to deliver my mothers goods. She is elderly and they took advantage of her. They agreed to pay me a $700 refund , even though they really owned me $1500 but they never paid me!!! I followed up and they didnt respond back again. I would never use them again and I would never recommend them. They are very sketchy.

  

  Business response

  10/02/2024

  We've attempted to reach out directly and have been unable to make contact with Ms. ***************** apologize Ms. ********* refund was not issued timely. It was an internal oversight on our part. We are happy to issue the refund check, but we need to confirm mailing address. Please have Ms. ******* confirm check should be sent to ******************************************************************************************************************************

   

  Customer response

  10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although they have not tried to contact me.  I would love to get the refund check.  The address in their response is the correct one!  Thank you 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  July 2024 - Moving from ******** to ************* *************** was great but I was charged for 2.5 hours of work that never occurred (which amounts to almost $500 with the surcharge). Their drivers took over 1.5 hours to drive 20 minutes, which i was charged for. I can prove all of this via texts, calls and emails between them, the drivers, my boyfriend and myself. After multiple calls and emails, they agreed to a refund but never specified the amount and wouldn't provide an updated invoice. The refund that was issued was only $99. I've tried multiple times to contact them via email with no response (same thread that was used to communicate during the move).

  

  Business response

  08/21/2024

  We have spoken to ******************, explained the prior refund completed, and executed an additional refund. We consider this matter fully closed.  

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In divorce, x (GregWells) put my belongings in Good Greek storage. They took 2 payments from me ************** and again on **************** as all of my clothing is there! They never advised me l was not even AUTHORIZED on this acct ( UNTIL TODAY,) so l **uld never even GET my belongings!!!! He is a ***** x-**p from *****/ with my x x**p/Jersey but took the payments anyway!!! I cld cc ** to dispute 300. Pymt ( is pending now.) However he took the ****** today off same cc . I did not know l wasnt authorized till AFTER I made the payment!!!! I will file dispute on ****** with my bank once todays payment posts! They clearly have ethical issues there!

  

  Business response

  08/20/2024

  ************** spoke with several members of our team who advised since we did not have her name listed on the storage contract we were unable to provide access to the items. We have since reached out to ************** and he has provided us with an amended storage contract granting ************** access to the vaults in storage. We have left messages at the number ************** provided to advise. We are happy to assist ************** with processing payment and arranging access or delivery of the items we have in storage. 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Where do I start with these people! I donated $7,000.00 worth of furniture in a two bedroom apartment. Due to moving for a new career straight away of corse; these people screwed me by jacking up the price 4 in a half times the price I was promised. These people were late, they barely spoke English, I fed them a sub dinner, they booked me for overtime which I did not spend! I was quoted $800.00 and the bill was $3400! The destination to where this furniture and household goods was at *********** of our Veterans which is 20 min tops 13 miles away! This is highway robbery and if no solution is present I will go to legal council!

  

  Business response

  08/06/2024

  **************** was quoted for an hourly move at $149 for 3 hour minimum +1hr travel time at $149 rate + Materials used +25% surcharge of the total subtotal of his move. Additionally, we quoted storage @$150 per vault per month. His items were picked up and placed in Good Greek storage until the designated group would arrange delivery. He was charged for labor, materials, and storage per the invoice he attached to his complaint. Upon receipt of his complaint the next day to our office, his file was reviewed and revised and a credit of $675.16 was applied 7/16/24 back to the MasterCard used for payment. The group receiving the donation arranged delivery of the items from Good Greek storage on 8/5/24 and paid the remaining delivery fees of $895.00. We've attached ******************** signed estimate, contract, storage contract, and final invoice reflecting the credit and final payment by the donation recipient.    

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint. I engaged Good Greek Movers to handle my furniture move a few months ago, and unfortunately, during the move, several pieces of my furniture were damaged by their movers. Upon discovering the damages, I contacted Good Greek Movers to seek a resolution to the issue. Their claims department instructed me to file a claim for the damages, which I promptly did. After a 15 business day review period, I received a good faith offer from the company for approximately $300 as compensation for the damages. However, the value of the damaged items far exceeded this amount, with my bed costing $4000 and my mirror around $800. Rather than accepting monetary compensation, I requested that Good Greek Movers arrange for a furniture repair specialist to fix the damaged furniture. The company agreed to this arrangement and sent their own repair company, despite my recommendation of a specific repair professional which they asked if I had any. After the repair specialist came to my home and looked at the damages he provided a quote for the necessary repairs to Good Greek, after the visit from the repair company, communication from Good Greek's claims department became increasingly sparse. I emailed the representative but she didnt respond. Despite multiple attempts to follow up on the status of the repairs, I called the claims representative, ******, she then informed me that they would not cover the cost of repairs and insisted that I accept the insufficient compensation amount they had offered initially. This response is unacceptable to me as a customer. I paid Good ********************** Movers $2200 for their moving services, and it is unfair for them to neglect their responsibility to repair the damages caused by their movers. The brand's advertising, which emphasizes professionalism, care, and quality service, led me to believe that my furniture would be handled with the utmost care and responsibility throughout the moving process.

  

  Business response

  07/22/2024

  Dear ********,

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience and frustration you have experienced. We value our customers and strive to provide the highest quality service and customer care.
  Upon reviewing your claim, we understand that several pieces of your furniture were damaged during your move with us. We extended a good faith offer of three times our legal liability, to compensate for the damages. We recognize that this offer did not meet your expectations given the value of the damaged items.

  In response to your request for repairs, we arranged for a furniture repair specialist to assess the damage. Unfortunately, the repair route was not feasible for us due to the extensive nature of the damage and the associated costs.
  We regret any breakdown in communication that occurred during this process. Your case was escalated to our claims director, who reviewed the situation and stood by our final offer after careful consideration. We acknowledge your dissatisfaction with this resolution and your subsequent frustration.
  Despite our best efforts to address your concerns and provide a fair resolution, we understand that you are not satisfied with the outcome. We assure you that we have taken your feedback seriously and will use it to improve our processes and communication in the future.
  While we have reached the limit of what we can offer in this situation, we genuinely regret any inconvenience this has caused you. If there is anything further we can do within our policy framework, please do not hesitate to reach out.

  Sincerely,

  Good Greek

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Good Greek on 5/2 for my move from ****** to ************** - WHAT A MISTAKE!!! The company sent two movers who were lethargic and slow and complained the entire time they were moving my things. They did NOT wrap any of my furniture or items (like the ads say they will), and they took their sweet time to take things down to the truck. I called mid-move and requested that they send an additional mover to which the company declined. I spent nearly $3,000 for the move when I was quoted $145 an hour. The company tacked on an overtime fee for the additional hours that the movers were at my apartment. They mis-assembled my furniture, cracked a door in my new apartment and scuffed numerous furniture items. I called to request some sort of remediation, and *********************** promised to send me $500 back as a refund for the problems and regretful service. Three weeks later, I have still not received a refund, and I have called ******'s office ************** nearly a dozen times trying to reach him for my refund. He refuses to call me back, and the office manager says he is in a meeting each time I call. I have emailed ****** 4 times in hopes that he would do the right thing to which he has not. I will continue working in an effort to resolve this and obtain the refund that I am owed. If you're reading this because you're considering selecting Good Greek for your move, I thoroughly advise you to look elsewhere!!!!!

  

  Business response

  07/17/2024

  Ms. ******** was refunded $480.00 on 6/18/24 to her **** card. Since receipt of her complaint on 6/27/24, we have tried multiple times to reach Ms. ******** via phone and email we have on file, **************, ************************ to discuss her complaint but we have not received any return communication. As refund has been applied, we consider the matter completed. If she has any additional questions concerning her file, she can contact us at any time. 

• Initial Complaint

  06/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hired the business to move our belongings from ********, ** to *******, **. have tried to reach them several times during the past month, promised a call back and never get one. We have been living with no furniture for nearly 30 days and we are ***** 78 yrs. old. We were urged to move our closing date so we wouldn't have to wait for our belonings. Obviously, not true.

  

  Business response

  06/27/2024

  Dear ********,
  Thank you for taking the time to share your feedback regarding your recent moving experience. We sincerely apologize for the inconvenience and frustration you have experienced during this process. As a company dedicated to providing excellent service, your concerns are very important to us.
  Firstly, we regret the delay in delivering your belongings from ********, ** to *******, **. We understand how challenging it must have been for you, especially considering your circumstances. Our goal is always to deliver within the anticipated time frame, and we are deeply sorry for not meeting that expectation.
  Upon reviewing the details of your move, we identified that your move was booked under our "flex" service option, which offers a more flexible delivery window. We understand that there was a miscommunication regarding the delivery timeframe, and we apologize for any confusion this caused. Our sales representative had advised that delivery usually occurs within a week of pickup for flex moves.

  We are pleased to inform you that your move has been completed and your belongings have been delivered. We hope that you are now settled in your new home and that everything has arrived in good condition. We appreciate your patience and understanding throughout this process.
  Please feel free to contact us directly if you have any further concerns or questions. We are here to assist you and ensure your complete satisfaction.
  Thank you for your understanding.
  Sincerely,

  Good Greek Team

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/11/24 Good Greek moved my furniture to my new home about mile from my old home, there were no household goods and no packing as we did all that ourselves since it was so close. We were quoted $179/hour for three men, plus an additional $179 then an additional 20%, all of which I agreed to. ***** our salesperson stated they would load, unload, wrap, unwrap, disassemble and assemble our furniture. While waiting for customer service on the phone the owner, *****, on a prerecorded message said and I quote wrap and protect all of your items for free. That is very deceptive and untrue. I was charged $250 for shrink-wrap material and an additional $72 for tape used to wrap my furniture. Thats not free, free is free. I was shocked to see these additional charges. Im 81 years old and watch my money carefully. In addition, I was charged $24 for a dish box, and as previously stated we had no household goods only furniture, this was an erroneous charge. To make matters worse I called to complain about the free wrapping and was given a credit for the unused portion of the wrap but not the full amount confirming to me wrapping is not free, but when I received my new bill I was charged additional moving time all because I questioned the bill and while on the phone with customer service racked up additional billable time according to Good Greek. Thats so wrong. I called ***** and spoke with a manager named ***** who said they were escalating my concerns and someone from customer service would be calling me. That never happened. I have proof the move ended earlier than the time I was billed as I gave the lead person a tip with *****. The physical move was good but the billing and follow up customer service was awful. I feel I am owed a refund for the dish box, the additional billed time and the wrapping.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On april 5,2024 Good Greek was scheduled to move my son the move consisted of 1 queen head and footboard, mattress. 2 nightstands, a rectangular dresser, 12 packed boxes and 2 tvs..upon arrival we had to people that didnt speak English with the exception of Water which they continually asked for or wouldnt work. They would speak to eachother in their own language which was quite intimidating. Thank goodness my husband was with my son because it would have been even worse. This move should have taken from point an arrival to point b unloading no more 4 hours tops. When they arrived at the new townhome they refused to unload and held the furniture hostage until payment was made they didnt speak English so they just pointed to pay.They were sweaty and greasy and leaned against the walls while resting they arrived totally gassedwe were charged for 7 hrs and miscellaneous items totalling $1552.51 ridiculous for one room of furniture and tvs we have complained to the company and asked for some credit back and nothing we own a business with over 100 trucks and this is not the way you treat a customer. I would recommend that no one uses them.

  

  Business response

  04/15/2024

  Dear ****,
  We appreciate you taking the time to provide feedback regarding your recent moving experience with Good Greek Moving and Storage. We strive to address all concerns promptly and thoroughly.
  After reviewing the details of your move, we have confirmed that the services provided align with the terms agreed upon in the contract you signed. Our team arrived punctually within the scheduled window and completed all requested services.
  It's important to consider that the nature of your move, including the origin from a building on the 5th floor and the destination being a townhouse with stairs, inevitably added time to the process. Additionally, the physical exertion required for a move of this nature in the ******* climate can understandably result in our team members needing periodic breaks for hydration and rest.

  We empathize with any discomfort you may have experienced during the move and apologize for any inconvenience caused. As a gesture of goodwill, we would like to extend a $50 friends and family discount on any future services with us.
  We value your business and remain committed to providing exceptional moving services to all our customers.
  Kind regards,

  Good Greek

  Customer response

  04/16/2024

   
  Complaint: 21576436
  
  I am rejecting this response because:The men did not work in a timely manner it was not hot out it was not ******* heat yet they were lazy and slow milking the clock I asked for a supervisor to call me and they refused to cooperate horrible business practices
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told they can move and pack my stuff. I told them we are hoarders and have a lot. Said no problem they move these teams they are use to moving a lot. They pack and load some of our stuff on the truck. Then say hot a call will be back. Unloaded the truck left my stuff in the rain. They weren't dressed in company outfits also hardly spoke english. I asked them to deliver what they loaded to storage but didn't. Dumped it in my yard and it started raining. Had to borriw tarps from neighbors to cover our stuff out in the yard. They tried charging me for over $1041. Got my money back except the $260 for the deposit before they sent final bill. Be nice to get it back too.

  

  Business response

  04/25/2024

  Dear *******************,

  We sincerely apologize for the inconvenience and distress caused during your recent moving experience with us. We take customer complaints very seriously and have thoroughly investigated the matter to address your concerns.
  Upon reviewing the details provided, it is clear that there were significant issues encountered during the handling of your move, which do not align with our company's standards of service. After communication from the crew, Operations determined the condition of the home was putting our crew at a safety risk. We deeply regret any discomfort or inconvenience you may have experienced as a result of our actions.

  After consulting with our accounting department, it has been confirmed that there is no chargeback filed on our end regarding your deposit. So, it is possible your bank has yet to file a complaint with us. However, we acknowledge that the resolution of this matter is of utmost importance, and we are committed to ensuring that any outstanding refunds are processed promptly.

  Regarding the handling of your belongings, we acknowledge that there were issues with the condition of your home and items. Our team made efforts to accommodate your specific requests, including moving only partial contents and storing items in the garage as instructed. Weve attached a screenshot of when our crew left the home. In that, no boxes or furniture can be seen in the clients yard. However, we understand that our actions fell short of your expectations, and for that, we are truly sorry.
  Once again, we apologize for the inconvenience and frustration caused by this unfortunate situation. Please feel free to contact us directly if you have any further questions or concerns. We appreciate your understanding and patience as we work to resolve this matter to your satisfaction.
  

  Sincerely,
  Good Greek

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩