Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  
• 

  Good Greek Moving & Storage

  1315 N Jog Rd Ste 115 Green Acres, FL 33413-1022

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a moving service with Good Greek by paying $260 as deposit on August 18, 2023. This money was a security deposit to hold August 23rd as a moving day and it was supposed to be returned back to my account after the ********************** job was completed. I got an estimate from Good Greek and based on my needs and requirements, the job would cost me approximately around $1600 for moving to an apartment that is 5 minutes away. I am single and I live alone so I did not have a lot of items to move. Also, I had all the boxes ready for the movers. On the day of moving which was August 23rd, three movers brought 4 wardrobe boxes that were supposed to be free of charge, a mattress cover that was supposed to be free of charge and they finished the job around 11 am in the apartment where I was moving from. I told them that I did not need the big sectional sofa I had and asked if they wanted to take it for free. They accepted gladly. They used shrinkwrap for this sectional and spent around 1.5 hours to wrap and move it. After the move, Good Greek employee ****** told me that they were not supposed to move a sofa that I gave them under my time and they were at fault. Moreover, the movers broke my planter, my glasses and my plates. The movers asked for more money from me to move my live plants. Once they came to my new apartment, they demanded the money and said if I did not pay, I would not be able to get my belongings. I paid them $2,000 through Zelle as they demanded. After the moving was over, they charged my card again for another $120.39 on August 27th. They overcharged me and charged me for items which I did not use. Additionally, their movers spent around 2 hours to carry the sectional that I gave to them. I filed a claim with Good Greek. They offered me $350 to settle the claims. however, they did not return my $260 deposit back to my card and they put a stop on the check which they mailed to me. They breached the contract. I demand to receive $610 from Good Greek.

  

  Business Response

  Date: 11/03/2023

  Good afternoon-
  
  Based upon the review of this matter, there appears to be some miscommunications to misunderstandings.  **************** submitted a complaint with our organization were by contract we had no obligation of providing any sort of reimbursement. We do value ******************** business and opened lines of communication to come to an amicable resolution. In those correspondences client requested a refund of $350 which we ultimately approved in good faith. **************** entered into a legally binding settlement/release agreement which included consideration in the sum of $350 accepted in full settlement of any and all claims. Following the execution of the settlement agreement, he promptly filed two chargeback transactions with his credit card disputing the charges for his entire move (services we rendered) as fraud.  We deem this to be a breach under the terms of the settlement/release agreement. Essentially, he sought to receive settlement funds in the amount of $350 and recover the full cost of his move, which if successful, means he would have received consideration in excess of cost of his move. It is our position that we did not breach any contractual agreements between the parties.  
  
  Also, if you would like to withdraw the pending charge back, we are more than happy to reassess and open dialogue. 
  
  Thank you and have a wonderful day.  
  

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20709748
  
  I am rejecting this response because:

  There is no chargeback pending at the bank. The chargeback disputes are already canceled. Therefore, I demand to receive $350 check as stated in the agreement that Good Greek breached by not following the contract. First of all, I am a woman, not a man and writing this response by using "he" shows that Good Greek staff did not even investigate this case seriously. I had filed dispute with my bank right after the moving was completed. After I filed dispute with my bank about the un-returned security deposit and $120.39, Good Greek responded to my complaint and we signed settlement agreement in 3-4 weeks. It was not signed right away and due to lack of trust, I had filed dispute with my bank after the moving job was completed. Initially, *********** deposited $260 and $120.39 into my bank account for the disputes. On September 12, the bank recharged my bank account for these amounts because I signed settlement agreement with Good Greek. If they call Truist, they can confirm the same. I can also share my bank account with them as proof. The chargeback requests are canceled. However, Good Greek did not follow thorough the settlement agreement. They received $260 and $120.39 and kept $350.

  Therefore, I demand $350 as we agreed in the settlement agreement. If not, I will have no choice but pursue this matter in legal authorities and file a lawsuit against Good Greek for breach of contract, showing bad faith and following bad business practices. I am already in touch with an attorney so they need to act fast if they don't want to take this case to the court.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/17/2023

  Good afternoon, 

  I have verified the current status with the two filed charge backs with Mr. ******* banking institution. I have confirmed with our accounting department that matter is closed. At this time, we are prepared to honor original agreement and I have reached out to client separately with the next steps. 

   

  Thank you for your time. 

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They will send me a check as stated in the last signed settlement agreement to settle the claims.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This owner, an alleged former police officer name *****, is the most dishonest, corrupt liar in the business. They overcharged me at the last minute, ripping me off for $2,500. They are just as bad or worse than any other thieving, conniving corrupt people in the moving business. These people didn't come on the job knowing how to lie, they were taught how to do it by the owner. The owner belongs in prison for ripping me off. If you read other reviews of Good Greek, you will find mostly negative ones, so it's just not me. Don't fall for his Police Officer ***** he's a *****, through and through.

  

  Business Response

  Date: 10/10/2023

  This complaint has been resolved internally. Client has accepted a good faith offer . Thank you 

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GG in May ************************************* July. *********************** came to our home - we discussed and looked at everything and he provided a fixed, guaranteed quote. That estimate was ~ $4700, for 3 men and 1 truck. He said they could do the move in one day. I was shocked but he assured me that it could be done. Then two other companies gave me estimates - both around $8,000 and 1 of them had 8 men on the job. They both said it was a 2 day job (6 bed house). I called ****** to say I didnt know how they could do it for so little and with so few men/trucks. I said Id like to work with him but Id like more men/trucks and I was willing to pay more. I have little kids and wanted moving day to go as smooth/quick as possible. He added a 4th man and a 2nd truck and I agreed to the price. A week before the move, I added a stop to a storage unit and agreed to a price change.On moving day, 5 men/2 trucks showed up. They got to work and after a few hours, I got a call from ****** telling me that the move was larger than quoted, and that I had over 500 boxes (I did not have more than 100) and there were more items than originally quoted. Nothing had changed from when ****** was in my house and we spoke. I was shocked! We had discussed my concerns with the size of the move before moving day and he had reassured me that he had given me a guaranteed quote. He told me there were far more boxes than estimated. I told him it was his job to estimate boxes and that was on him. He said they needed to charge almost $2500 more to complete my move. This is a bait and switch, but what is someone going to do in the middle of a move?! They later agreed to refund $200 only, which they have still not done. During the move, they failed to wrap an expensive chair and damaged it. They also damaged dressers and paintings and lost/stole a box w/two pairs of earrings. I filed a claim (I bought extra superhero coverage) and they are trying to severely underpay on the claim.

  

  Business Response

  Date: 10/17/2023

  Good afternoon , 

   

  Good Greek and ************* have reached an amicable resolution to this matter. We deem this matter resolved and client has signed agreeing as well .Thank you. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are an interior design firm in ******** and asked Good Greek Moving to receive, store and then deliver items (home goods) for our client in ******************, *******. On April 27, 2023, at 12:09 Pm 3 Restoration Hardware light fixtures were delivered from *** and signed for by ****** at the Good Greek Moving Warehouse. On June 21, 2023, when we were scheduling the items to be moved to our clients home we were informed by our contact at Good Greek *************************** that these fixtures were accidentally delivered to a different project of theirs in *************. Since 6/21/23 we have been in contact with *************************** repeatedly and at first we were being told that they were working to get them returned to us but now they are no longer responding to any requests or inquiries to get the matter resolved.

  

  Business Response

  Date: 09/06/2023

  To whom this may concern, 

  Client contracted our services to receive packages, inspect, store and then deliver the items to their location of choosing. As part of the receiving portion of this contract clients are required to correctly label their packages since we do handle a large volume of receiving for all three of our locations. Client did not provide any information on the packing slip to indicate that those boxes were for her project. In that mix up, client's items were delivered to one of our high-end resort properties. We have attempted multiple times to retrieve *************************** package with no success. We have opened a formal claim to review and determine compensation for our client. This is currently being worked on internally with our client directly. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Good Greek Movers to move out of a 2 bedroom condo into a 2 bedroom townhouse. I decided to go with Good Greek because I thought it was hitting the "easy button". This was BY FAR the worst moving experience I've ever had out of the 4 times I've moved basically the same furniture.I agreed to have a 3-man crew arrive at 9am to get the job done before the townhouse cut-off time of 7pm. I was quoted $179/hr., plus an additional hour for travel, and their bogus 20% surcharge (just add it to the hourly rate, this is a shady practice of advertising one rate, and jacking it up with a fee). All of this was in the contract I signed.On moving day, I was expecting the movers at 9am, I did not get any communication from them. When I reached out, I was told there was van trouble. The movers showed up over 2.5 hours late, but only a 2 person crew, and one of them was a new-hire according to the other. This is not what I agreed to. I spoke to various people at Good Greek, and it took 30 minutes of phone calls to come up with a partial resolution, which was a little over a 10% discount ($159/hr. rate which is the 2 person rate) for 33% fewer workers and more than that in lost efficiency. They started the clock when the drivers arrived, not when we were done on the phone when the movers were given the OK to start, and refused to deduct that time.After the move began, because it was 2 of them and one of them was new, it was a VERY inefficient move. They were eager to leave, and just wanted to leave the rest for another day. At some point, I gave in because they were not using the time efficiently. I had to be the third person and move boxes myself. They stopped for lunch which took 30 minutes, which was not deducted.Day 2, they were almost 3 hours late. There was a 3-man crew, and they were working MUCH quicker that day. If that crew would have arrived at 9am on day 1 and worked like they did on day 2, the move would have finished in one day, costing less money.

  

  Business Response

  Date: 09/12/2023

  To whom this may concern, 

  I have attempted to reach this client multiple times to the number on his file to discuss what we can do to resolve this matter. Client was billed correctly and per our terms and policies. Client is not owed any compensation, but we would like an amicable solution to this issue. If the client would like to discuss my direct line is ************ or i cn be reached via email *************************************. 

  Thank you 

  Customer Answer

  Date: 09/20/2023

  I have not received any communication that I'm aware of from anybody at Good Greek regarding this matter. If an attempt has been made, it's likely that the number they are calling from is marked as spam from ******* and the call is rejected. I haven't seen an email from anybody regarding this either. While I don't have a name of the person that responded, they left their contact information, so I'll be reaching out when I have a chance to do so.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20438525
  
  I sent a "more information" message thinking it would reset the clock for the complaint, but it does not seem that is the case. As such, I'm rejecting based on the fact that a resolution has not been achieved yet, and I am still open to achieving said resolution. I will reach out to the company with the contact info provided in the next day or two.
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 09/20/2023

  We look forward to hearing from Mr. ****** at his earliest convenience. He can speak to ****** ************ or Jahnay ************. Thank you. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Day before- I called to confirm that we are first job 7-9 AM and was told yes 7:30 I called again and was told the truck was on its way in 8:30 I called again and they said the truck broke down and assigned another crew to me 9:30 They called me and said the other crew just finished their job and are on their way 11:00 I called and they said the other crew was still working and had another an hour and a half until they finish their job and can head over (asked to speak to manager since someone wasnt telling the truth and was told manager cannot talk right now so I said I would hold. Was put on hold for 15 min)- manager said he needed to send a more experienced crew and that we are next so he will call me and that he understands that we have a 1:00 deadline.Showed up at 2:15 PM for move (7 hours late)Left new home at 7:30 PM Corporate called me and promised to call back after reviewing all the calls and here we are, two weeks later, and I have not received a call back.They also left a Hole in my king size mattress

  

  Business Response

  Date: 07/25/2023

  To whoom this may concern,

  Client scheduled their move for June 29th, 2023. Client disclosed upon confirmation we were to complete their pickup between 7am-7pm, our crew arrival fell in that window. Client wished for us to be present at 7am, for the inconvenience client accepted a discount of $229 to resolve all issues (disclosed on invoice), our executive team which includes our owner **** authorized the requested additional discount to the client's file. Per the terms of the contract, client is to report any claims in writing to our claims email *************************************** to open any lines of communication to resolve, which client has not. 

   

   

  Customer Answer

  Date: 07/26/2023

  Good afternoon:

  This is completely untrue and another lie on behalf of Good Greek Moving and Storage.  I was told at the time of booking that I was guaranteed the morning slot to move.  I was then told again, the day before the move that my scheduled time was 7AM-9AM and that I was the FIRST scheduled move of the day.  At NO point, was I told that my move would be from 7AM-7PM.  When corporate called me, they informed me that this should not have been an issue and that it should have been dealt with better.  They also stated that they would listen to the recordings of all the calls and then call me back in order to receive an additional price adjustment for the damaged mattress, wet packages (due to the movers leaving the truck open during my move), and the fact that the movers did not bring their own drills that actually worked.  I hope that corporate will contact me again as when I accepted the minor discount, I had no choice because they would not take my belongings off the truck and were just adding time to my move.  The person who collected my payment said that someone else would be in touch with me to adjust the price further and handle my complaint.  This is obviously not happening since we are communicating via BBB.

  Thank you

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20303492
  
  I am rejecting this response because:

   

  Good afternoon:

  This is completely untrue and another lie on behalf of Good Greek Moving and Storage.  I was told at the time of booking that I was guaranteed the morning slot to move.  I was then told again, the day before the move that my scheduled time was 7AM-9AM and that I was the FIRST scheduled move of the day.  At NO point, was I told that my move would be from 7AM-7PM.  When corporate called me, they informed me that this should not have been an issue and that it should have been dealt with better.  They also stated that they would listen to the recordings of all the calls and then call me back in order to receive an additional price adjustment for the damaged mattress, wet packages (due to the movers leaving the truck open during my move), and the fact that the movers did not bring their own drills that actually worked.  I hope that corporate will contact me again as when I accepted the minor discount, I had no choice because they would not take my belongings off the truck and were just adding time to my move.  The person who collected my payment said that someone else would be in touch with me to adjust the price further and handle my complaint.  This is obviously not happening since we are communicating via BBB.

  Thank you

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/23/2023

  To whom this may concern, 

  Per the terms of the signed contract, there is a specific process to file a claim for damages. Client is entitled to file a claim, she was provided in her contract multiple times to protocol and steps that need to be taken to open a claim. Client must complete a claim form, send supporting documents for formal review. She is *********** standard coverage of **** cents per pound per item. Client is not *********** any adjustments to her billing, this is now a claims file. I have forwarded **************** the claim form to complete and detailed instructions. Upon receipt she will receive compensation based off the coverage elected for her move. 

   

  Thank you 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20303492
  
  I am rejecting this response because: After weeks of this going on, I FINALLY received a phone call today from ***** out of the *************** office who asked that I fill out this form.  Filling out this form is NOT what corporate told me to do.  The corporate office had called me 5-6 weeks ago and said they would review phone calls/recordings and get back to me which they NEVER did.  Therefore, although my signature is on this document, I was following the contradictory guidance of the company.  Furthermore, on today's call, ***** led me to believe that he would do better then just the claims process which does not seem to be the intent based on this response.  At this point, it seems that GGM&S is just trying to save face and cover themselves for their poor ****************** and lack of follow through with clients.  As discussed with ***** today, what will satisfy me is a replacement of my mattress that the movers put a hole in.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/23/2023

  *******************, 

  It is our intention to resolve this matter as swiftly and amicably as possible. We do require to follow steps and procedures. We are simply requesting to complete the claims form, gather the supporting documents and forward to us for review. Without the information that only you have, our hands are tied. Please help us help you and provide us the information at your earliest convenience. Thank you. 

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20303492
  
  I am rejecting this response because:  I submitted my claims form and supporting documents this morning.  Please check with ***** and the claims department.  I appreciate the response.  I am not attaching it on this response as I am not sure if my personal information on the claims form will  become public record so I request that you keep my personal information (home address, signatures, etc. private).
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/13/2023

  To whom this may concern, 

  ******************* has formally submitted her claim to us. Our legal liability is $60 for her claim. We have honored the submitted amount request on her claim and more to come to a generous good faith offer of $300 to resolve this matter. ******************* has declined. At this time, we deem this matter resolved. Thank you. 

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20303492
  
  I am rejecting this response because:

  Quite frankly, I am done after this response but I feel that the truth needs to be said. Good Greek offered me $300 BUT it came with conditions that I could not agree to. They wanted me to sign a document agreeing to remove any negative reviews. In addition, I had to sign saying that the events leading to the contractual piece had not been discussed which is clearly untrue since we are communicating through this site. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek performed a move for us where they helped pack miscellaneous items which included a iRobot vaccum, Vanity mirror, mini fridge and more. All items packed were moved to their storage facility then later moved into our new home. Upon unpacking we noticed the miscellaneous box packed from the movers was missing with the items mentioned above. We contacted them multiple times and they could not find the box, hence we had to submit a claim. The claim of all missing items was around $900, however they said they could only give $250. This amount is nowhere fair to the value of items lost as at a minimum we will have to replace our missing iRobot vaccum which currently costs over $800 and $250 will not cover this. I am very disappointed with this company as they were not straight up about many things during the move and now they have lost a box that contained items of value they refuse to provide the appropriate claim for. I paid them Over $5000 for this move including storage and the fact that having just $900 reimbursed to me for them loosing my items is a problem is completely beyond me.

  

  Business Response

  Date: 06/20/2023

  To whom this may concern ,

  ***************************** moved into our storage April 29th , 2023 and had her items redelivered on May 27th, 2023. Our crew conducted an inventory of all items that came into our storage that day and performed a check off upon delivery.

  Our client is provided all documentation and completed all fields. In this packet of documents client did not disclose any high value items. We received a claim for high value items that were not disclosed on this inventory prior to the loading of items.

  As stated on the inventory every box we loaded into our storage was packed by owner and notated the contents / condition of items in these boxes were unknown. At this time I have processed the claim based on the coverage elected for the move which was standard coverage of $0.60 per pound per item. As an act of good faith we have extended a good faith offer to resolve this matter.

  Client has declined the offer.
  

  If you require any additional information or have any questions please feel free to contact us. Thank you and have a great day.
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023 I engaged Good Greek Moving for a Simple Move from a 1 Bedroom Condo (700 square feet) in ***************, to a single story house 3 miles away, also in ***. I was quoted $159/hour with a minimum of 3 hours and a 20% surcharge, which would equal $576.Two weeks prior, on April 10th 2023, my boyfriend had moved from his condo in ************* to the same house in ***************. His condo was the same size. He lived in a highrise, and his move was 8 miles farther away. He used another moving company based out of **********, *******. His move was completed start to finish (including travel) in 2.5 hours. His movers charged $675 with no up charges or fees.My move on April 24th, took 5.5 hours. It is unclear why it took 5.5 hours to complete a simple move from 700 square foot condo. All boxes were packed when the movers arrived. I did not authorize the use of extra packing material for the simple move, however they billed $168 for tape and plastic wrap. When the movers arrived at the house, they demanded payment before unloading the truck. The total invoice presented was $1451.80. This included 5.5 hours of labor at $159/hour, plus another hour at $159 (to drive 3 miles) plus $168 in unauthorized packing charges. They then add a 20% "fuel surcharge" of $240 on top of the entire subtotal -- which includes a surcharge or the unauthorized packing materials.Firstly, it is unreasonable that a simple move from a 700 ** condo to a house 3 miles away should require 6.5 hours of labor. Between the fuel surcharge and extra hour of labor, I was charged $400 for them to drive the truck 3 miles, which is shameful.Good Greek's pricing structure is a classic bait and switch model. There is no reason why my move should have cost 3X the estimate, and 2X my boyfriend's move. I called and asked to speak to *****. I was told ***** does not take calls from customers. The condescending manager was not helpful. I feel I was taken advantage of

  

  Business Response

  Date: 05/03/2023

  Good morning , 

  I have attached above the signed, dated and time stamped estimate and contract for **********************. Client was quoted with all details and provided a confirmation email to reflect the quote. Client signed her estimate agreeing to the hourly rate ,1 hour for travel and 20% surcharge. We provided client a refund for a time adjustment that is also reflected on her invoice. I can confirm client was billed accurately according to her estimate and contract. Please let me know if you have any questions or require any additional information. 

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had good Greek moving move furniture, all furniture came in broken around 20k worth of furniture. Company asked for repair companies to come out and qoute fixing. Once they received the qoute, they began lying to the qoute company and refused to pay any expenses and refused to repair furniture. They later after having been paid in full for the move. Decided that if we pushed the issue on having them fix the furniture they were going to go back and bill more for the job.

  

  Business Response

  Date: 04/24/2023

  Good afternoon , 

  Client's file is under the name ************************* . **************** performed serval moves with our organization. Client attempted to submit a claim , after close review of her file **************** currently has an outstanding balance that has not been paid.  Per the terms of our contract, client is not intitled to reimbursement with fees that are currently still owed. Please let me know if you have any questions or require further information. Thank you 

• Initial Complaint

  Date:02/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They quoted me $179 per hour which I agreed to, after 8 hours I was expecting to pay $1,432 plus some packing charges. My bill came to $3,626.68!!! No one ever called to get my permission for the extra charges, I'm still waiting for an itemized invoice to explain the charges. This is a bait and switch tactic and a terrible way to conduct business.You MUST communicate with your customers in advance so they can authorize any additional charges.Then they held the furniture hostage threatening to bring the furniture to their warehouse, until these outrageous charges were paid for.Beware of this company, get everything, every detail in writing before signing an agreement.

  

  Business Response

  Date: 02/14/2023

  Good afternoon, 

  ********************** contacted our company to assist his family member with a move to storage. The contract was under his family member's name as requested. ********************** was finically in charge of the move, but the family member was to be contacted for all other details. We conducted a standard conformation call with the individual whose name was on the contract, all details were verbally confirmed, followed up with a conformation email and a signed contract.  ********************** was not pleased with the final pricing. We have offered ********************** a refund of $1000 for the inconvenience and he has accepted with a signed release (please see attached). At this moment we deem this matter resolved and closed. Please feel free to contact me if you have any additional questions. 

   

  ***********************;

  Customer Service Ambassador