Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  
• 

  Good Greek Moving & Storage

  1315 N Jog Rd Ste 115 Green Acres, FL 33413-1022

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15 we were price $2600. The move was completed at 3pm eastern. During the move - the movers broke a $508.24 TV Stand. The drive back for the movers is 3.5 hours. We were charged $3500 for them getting back after 9pm. They are also only offering $350 for the TV Stand after receipts and pictures were sent. They also did not offer us military discount which is advertised. I have contacted 3 people from their company and they are magically adding extra fees to cover their side. We are out an extra $1500 because of false quoting and they are not taking responsibility for their end.

  

  Business Response

  Date: 03/25/2025

  Good afternoon , 

  Client has worked directly with us to come to an amicable resolution. We have extended a generous good faith offer and client has accepted. 

  We deem this matter resolved and closed. Thank you. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The good greek moving company demanded I only remit in currency. They took my valuables priceless jewelry and paintings.I demanded they remove the items from truck the said NO.THEY TOOK MY BELONGINGS THEY NEVER CONTACTED ME AGAIN. THE ALLEGED ACTIONS THEY SAID BECAME A AUCTION. THEY REFUSED EVIDENCE. THEY KEPT MY BELONGINGS FOR THEMSEVES

  

  Business Response

  Date: 04/02/2025

  On behalf of the Good Greek organization, I submit the following reply statement in response to the complaint filed by Mr. ********* hereinafter the customer. 
  
  The customer contacted our organization on about December 1, 2021 for moving in storage services. Based on the customers request, an estimate was reduced to writing and submitted to the customer for consideration.  
  
  The estimate, and subsequent contract executed between the parties, specifically details the charges for our professional services.  An initial deposit was collected.  Pursuant to our contract, storage services are built monthly.Despite contractual requirements, and our follow up communications, the customer failed to timely tender regular monthly payments as required. Our organization attempted to follow up on numerous occasions to address the account delinquency and then the hopes of an amicable resolution. 
  
  At all times, our organization complied with the terms of the contract between the parties, applicable law, and appropriate protocol. In addition to several ************************ our organization sent collection communications, and formal statutory required notifications of the delinquency and potential of auction. Unfortunately, the customer failed to remedy the delinquency which resulted in the lawful auction of his property in 2023.  Attached please find a copy of the contract, account statement, and the notice of auction due to default. 
  
  Despite our organizations right to act sooner, we made several attempts to amicably resolve this matter. Unfortunately, default was not appropriately remedied. As outlined in the attached statement, customers account with organization was delinquent in the approximate sum of $25,970 at the time of auction. 
  
  Our organization made diligent attempts to amicably remedy this matter with the customer in the hopes of mutual beneficial resolution.  We take matters of this nature very seriously and committed to serving our customers and the community.  Upon review of the foregoing and the attachments, please advise if you have any follow-up questions. 
  
  Thank you so much and have a great day.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move furniture and household items from one of my homes into storage for a few months. When my belongings were returned, I discovered significant damage, missing items, and signs of unauthorized tampering.Issues Encountered:Unapproved ******************** Privacy Violation When my items were picked up, they were securely packed in heavy-duty ********** moving boxes.Upon return, I found that my items had been repacked into Good Greek-branded boxes.This is an unacceptable breach of privacy, and I have no way of knowing if items were lost, stolen, or tampered with.Extensive Property Damage Several pieces of brand-new furniture (purchased six months prior) were returned with chipped wood, scratches, and visible mishandling.Collectors lamps were shattered, music equipment was damaged beyond repair, kitchen appliances were broken, and my Sonos sound system speakers were completely destroyed.The total monetary loss due to damages is substantial.Missing Items Several items were not returned with the rest of my shipment, including:Kitchen utensils, plates, and books Various household items and personal belongings As time passes, I continue to notice additional missing items.Lack of ************************************************** has provided no clear explanation, no apology, and no effort to resolve these issues.Despite multiple attempts to reach out, Good Greek Moving has failed to take responsibility for the mishandling and loss of my property.Resolution Requested:Given the extent of the damages and losses, I am formally requesting:Compensation for all damaged and missing items.A written response from Good Greek Moving regarding their handling of this situation.This experience has been unacceptable, and I urge the Better Business Bureau to take appropriate action to hold Good Greek Moving accountable for their negligence. I have attached photographic evidence of the damages and missing items for review.

  

  Business Response

  Date: 02/28/2025

  Good evening, 

  First and foremost we appreciate our client bringing their concerns to our attention and providing us with the opportunity to correct this error. 

  Our claims department is in receipt of the claims form and supporting documents. We will be handing this matter internally with our client within the allotted time frame. 

  Please advise if you have any questions in the meantime. Thank you. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22979124
  
  I am rejecting this response because:

  The total value of the damaged items is approximately $8,000, in addition to the irreplaceable sentimental value they hold. Furthermore, I paid over $6,000 for Good Greek to execute their duties as a professional moving company, yet the service provided has been wholly unsatisfactory.
  
  Despite these damages and the clear mishandling of my property, I have been offered only $700 in compensationan amount that is entirely insufficient and does not reflect the extent of the losses incurred.
  
  Additionally, I have demanded an explanation as to why my personal belongings, which I meticulously packed, were unpacked, rummaged through, and repacked incorrectly at your facility. No satisfactory explanation has been provided. It is also important to note that Good Greek held my items in storage for approximately two months. During this period, I strongly suspect that an incident occurred, causing significant damage to my furniture and personal belongings, yet the company has failed to acknowledge any responsibility. I have attached a picture showing how everything was packed prior to Good Greek taking custody of the items.
  
  Please see the attached email correspondence between my assistant, ***, and a Good Greek representative for further context.

   

  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 03/12/2025

  Attached are images demonstrating the original condition in which the items were packed. As evidenced in the images, the items were meticulously organized and securely placed inside brand-new, heavy-duty moving boxes.

  Customer Answer

  Date: 03/12/2025

  Attached are the receipts of the payment I made to Good Greek to store and move my furniture. grand total: $5,095.69

  

  Business Response

  Date: 03/12/2025

  Good afternoon , 

  We are in receipt of our clients claim and have presented a good faith offer based off of the coverage elected for the move. 

  Client is currently reviewing our good faith offer and we are awaiting their response. We are on standby for any questions or concerns. Thank you. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22979124
  
  I am rejecting this response because: The moving company did not perform the job I hired them to do.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek Moving & Storage provided me with a written quote of $895 for a 4-hour move, but I was ultimately billed $2,367.66, an overcharge of 165%.The move took 7 hours instead of 4, even though all items were pre-packed and only 6 boxes and furniture (which they disassembled but didnt have to reassemble) needed to be moved. The company never disclosed extra costs, which included:Mattress Bags: $36 Mirror Cartons: $96 Shrink Wrap: $125 Tape (18 Rolls @ $6 each): $108 Wardrobe Box: $24 Overtime Charge (0.25 hours): $67.13 Additionally, I was charged an unexplained "Operational Surcharge" of $1,888.13, later partially discounted to $472.03. The full breakdown of costs was not provided upfront, and the company failed to notify me about overtime rates or additional fees before proceeding with the move.This is a clear case of deceptive pricing, hidden charges, and fraudulent business practices. I demand an immediate refund of the excess charges and full transparency regarding how quotes are calculated.

  

  Business Response

  Date: 02/11/2025

  Mr. ******** did not return our calls to discuss his file but did respond to us via email.

  Mr. ******** was not provided a guaranteed price for his move. Our estimator, confirmation agent, and the written estimate provided explained the rate as $179 per hour with 3-hour minimum for labor +1 hour of travel time + 25% surcharge. Materials charged based upon usage and any time over 8 hours charged at time and a half. I've included Mr. ******** signed estimate and contract agreeing to the terms. 

  After examining Mr. ********* concerns regarding the materials, overtime, and travel charges, we offered a courtesy discount of $350, which he has refused. Our goal remains to solve Mr. ********* concerns amicably. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22907185
  
  Good Greek Moving & Storage continues to misrepresent the issue and avoid accountability for their deceptive business practices.
  Misleading Quotation: While they now claim I was not provided a guaranteed rate, I was explicitly told over the phone that my move would cost $895. This was the clear expectation set by their estimator. At no point was I informed that the final cost could exceed $2,300.
  Excessive & Unjustified Charges:
  The move took 7 hours, despite no furniture needing reassembly and only six boxes being transported.
  The moving team took over 40 minutes to arrive at my new place, which was a 7-minute drivean unjustified delay that inflated billable hours.
  I was charged for excessive materials (18 rolls of tape, a $125 shrink wrap charge, and mirror cartons), none of which were properly disclosed upfront.
  Failure to Provide a Fair Resolution: While they offered a mere $350 refund, this does not even begin to cover the $1,472.66 in overcharges.
  Desired Outcome:
  I am not accepting their response as it fails to address the deceptive pricing, excessive labor charges, and unexplained fees. I am requesting a refund of at least $1,000.

  

  Business Response

  Date: 02/11/2025

  Good afternoon , 

  We appreciate Mr. ******** response to this matter. It is our goal to come to an amicable resolution and to correct any miscalculations. Fortunately, we have GPS on all of our trucks in our fleet that record in real time with time stamps and addresses for quality control. Per the gps coordinates included above the crew arrived at Mr. ******** residence within 13 minutes of departure from his origin. No stops were made in between. Additionally, the crew did finish at 6:21pm, according to the signed agreement the clock will be rounded to the nearest quarter hour. Client was billed for an estimated finish time of 6:45, meaning an adjustment of 15 minutes is owed. Clock should start upon arrival of the crew which according to the same gps time stamps was 11:06. We billed client starting at 11:30am. I have reattached the signed estimate and contract highlighting the date and time stamp of signature which was 24 hours prior to the move. In both agreements each charge for materials is listed and multiple disclosure of charges that will apply. Per the terms we owe Mr. ******** a credit of $83.91 but in the hopes of closing out this matter we are extending a credit of $350 in good faith. Please do not hesitate to contact is any additional documents or information is needed. Thank you. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22907185
  
  While I appreciate Good Greek Moving & Storages response, their claims continue to miss the key issuemisleading pricing, unjustified charges, and billing irregularities.
  1. GPS Claims Do Not Match the Reality of the Move
  I took an **** at 3:50 PM and arrived at my destination at 4:03 PM.
  By the time I left my apartment, the movers had already finished loading for at least 1015 minutes.
  Despite this, the moving truck did not arrive until 4:41 PM, at which point I was told I needed to pay the invoice before unloading could begin.
  I paid the invoice immediately upon receiving it via email. (Proof of **** trip and invoice timestamps attached).
  2. Unjustified Delays and Excessive Charges
  There was a 38-minute gap between my arrival and the trucks arrival, despite the move being only 7 minutes away.
  This delay artificially inflated the total labor time and final invoice.
  The 7-hour labor charge is completely unreasonable given that no furniture reassembly was required.
  3. Inadequate Resolution & Lack of Transparency
  Good Greek Moving & Storage now admits they owe me $83.91, yet they are still downplaying the excessive overcharges beyond that.
  Their $350 refund offer is unacceptable, as it does not fairly compensate for the $1,472.66 in overcharges.
  Excessive material charges (18 rolls of tape, $125 shrink wrap) were never properly disclosed upfront.
  
  Attachments:
  **** trip receipt (showing my arrival time)
  Invoice timestamp (showing when I was billed before unloading)

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek to move us out of state. Our furinture and boxes were in storage for one month. Upon delivery many large items and boxes were missing. Three days later another truck delivered more of our items. Still missing were a coffee table, bedside cabinet, a buffet cabinet and many boxes. It's been two months now and I'm told that the missing items are still in the warehouse but they don't know where. They tell me that the warehouse is to big to look for our items and the don't have the people to look for it. They have also told me that there are security cameras but it would take to much time to go back and try to find out where the missing items and boxes were placed in storage. I am flying down at my own expense to walk thru the warehouse. I have had many conversations with Good Greek and no seems to care about my missing items. I'm begining to think that my missing furniture and boxes are no longer in the warehouse and I will never see them again. Many of the missing items cannot be replaced. Family photos, Christmas ornaments passed down over the years, and so much more.

  Customer Answer

  Date: 12/30/2024

  Two months ago I filed a complaint but sent it to reviews by mistake. 

  

  Business Response

  Date: 01/28/2025

  Good afternoon, 

  Mr. ********* complaint has been received, and we have been in communication with our client directly in the hopes of coming to a resolution to this matter.

   

   

  Customer Answer

  Date: 02/02/2025

  As of right now Iam niether pleased or displeased withy Good Greek's response. After  three  months they still have not found the rest of our furniture and boxes. Next week they tell me that they are sending a crew to the Ft. ***** warehouse to look in each unit stored there. There are many many units to search. We will wait to see if they have any success.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22745603
  
  As of right now Iam niether pleased or displeased withy Good Greek's response. After  three  months they still have not found the rest of our furniture and boxes. Next week they tell me that they are sending a crew to the Ft. ***** warehouse to look in each unit stored there. There are many many units to search. We will wait to see if they have any success.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 03/11/2025

  Good afternoon, 

  We appreciate Mr. ********* collaboration to come to an amicable resolution to this matter. This matter is still pending as an open investigation with consistent efforts on our end to locate Mr. ********* items. We take this matter very seriously and are working diligently with our team to provide a solution as quickly as possible. We are on standby for any follow up questions. Thank you. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22745603
  
  I am rejecting this response because: It will be five months this coming 28th that Good Greek made their first delivery of our belongings. Many, many items were missing. A second delivery was made on the 31st. We still had missing items. In five months Good Greek has not been able to locate our missing furniture and boxes. I don't want a cash settlement, I want our belongings.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 03/27/2025

  Mr. ******* was provided the claim form with appropriate instructions on October 28th and 29th.
  
  Client made it clear he did not want to complete the form until the very last day of his 9-month window.
  
  He skipped our traditional claims process and opted to escalate this matter through the legal route.
  
  Thank you and please let me know if you have any questions. 

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 22745603
  
  I am rejecting this response because: When the Good Greek ***** ****** *******, came to our house, she took an inventory of all our belongings. She entered everything into a I Pad and came up with a price. She asked if we had anything that needed extra insurance. I told her what you see is what we have. She told us that the standard insurance would be fine. I relize that at times things can get broken or misplaced but we are talking a lot of furinture and boxes. Good Greek did offer us a claim form shortly after the delivery. I did tell them that I want to give them time to find our belongs. After months of phone calls I was getting no answers as to where our missing belongings were.I contacted a attorney with the hopes to get Good Greek to really look for belongings. I was told once I fill out a claim form nothing can be added afterwords. I'm more insterested in getting our belongings than cash. Many of my tools are missing as well as items that can not be replaced. I never expected Good Greek, the #1 mover in ******* to loose our belongings. I'm still hoping that they find what we are missing. If we filed a claim at $6.00 per pound we could never replace what we have lost and Good Greek would be free and clear of the issue. As of today, five months later, Good Greek has not been able to tell us where our belongings have gone.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job was not finished and had to get someone else to finish the job. They were scheduled to show up at my apartment to to a pack and move in a window of 7-10am. 11am rolls around and no one showed up. I had to call them asking if they were still coming and they said they would now come in a window of 12-5pm. They didn't end up showing up until 4pm and didn't end up finishing the job. I was told that the manager was going to contact me in the morning. The manager did not contact me and I had to call them instead to figure out what they were going to due about this issue. They said a new crew was going to come out to finish the job that day. They never showed up. I had to hire someone else to finish the job for them meaning I had to spend more money which I believe should be compensated. I was told that the general manager would reach out to me the next day which they never did.

  

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  We would like to first thank Mr. **** for providing us with his feedback and the opportunity to come to a resolution. I have attempted to contact client to further discuss this matter but unfortunately, we have not been able to reach him. Please advise a good day and time to connect on a call. Thank you. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22732807
  
  I am rejecting this response because:
  

  waiting to hear back. After we had a phone conversation, was told that I was going to get a call back the next day after they talked to higher **** This was on January 6th, 2025. 

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 02/03/2025

  Good afternoon, 

  Client has filed chargeback with his bank for the sum of $2268.06. At this time we are unable to review any claims or complaints until a resolution has been reached between merchants. 

  Thank you. 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22732807
  
  I am rejecting this response because:
  
  as you can see from the screenshot attached, almost a whole month passed without a response from good Greek representative which has caused me to explore other maters. I firmly believe if I didnt start a chargeback process they wouldve left the case with no response. I have little to no hope that the business has any intention on rectifying the mater. 

   

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 9th, 2024 It was told Good Greeks would send 3 assemblers to set up furniture. They would set up 3 bedrooms in three hours, if complicated, I might have to add one extra hour.For this service I paid 870 ******* bed assembled and a dresser has been started to be assembled.First crew said, never did this before, came without tools. After complaint, second crew of two came, no tools again and they didn't even came close to what was agreed.I contacted customer service, been offered 200 USD discount, but I don't see this is reflecting the work delivered.

  

  Business Response

  Date: 01/03/2025

  Mr.******* contracted with us for services at $169/hr/3hr minimum/1hr travel time/25% surcharge. We sent a crew and partially assembled one bed on the first day before Mr. ******* called the office to advise issues with the crew and we pulled the crew from the job. We sent a different crew the next day, completed assembly of the bed, and partially assembled the dresser before Mr. ******* became frustrated with the amount of time assembly was taking and asked the crew to leave. Our crews spent far more than 3 hours across the 2 days we attempted to assemble his items, and we only charged the minimum he agreed to pay per his signed contract. Upon review, we made a good faith courtesy discount offer of $200, which Mr. ******* has refused. Our goal remains to resolve this matter with Mr. ******* amicably.   

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22658806
  
  I am rejecting this response because:

  As being said, **************************************************************************************** to expect from a professional service.

  As a goodwill I would accept 50%.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/08/2025

  Mr. ******* We apologize for any frustration and dissatisfaction. Our goal is to resolve this matter amicably, however, our crews spent far more than the 3 hours you were charged to work on the assembly you requested. You made the decision to send the crews away and to complete assembly on your own. We did not charge you for multiple trips or additional hours, you were only charged the minimum per the contract you signed and agreed to. We are willing to extend a good faith courtesy discount of $250. We are attempting to resolve this matter amicably. If you accept our offer, we will contact you directly with next steps to process the refund. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22658806
  
  I am rejecting this response because:

  In my complaint I have very precisely described what service I received.

  For a professional it should take 30 minutes to assemble one bed, one hour to assemble a dresser, and one more hour to assemble two night stands. All together this would be 2,5 hours.

  The business is charging and defending the bad quality delivered and thinks it was a good will to send out a second crew the next day who weren't qualified or professional as well. The simple fact they had no tools shows how professional they were.

  Again, the estimate of your sales manager said 3 professionals assemble 3 bedrooms in 3 hours, which would match the calculation ********'s a bit funny to say your crews needed way longer for this little work.

  870,00 $ / 9 hrs (3 professionals, 3 hours) = *****

  Finished 1 bed, almost 1 dresser = 1,5 hours x ***** $ = ****** - This is how a professional would have worked. Therefore, I expect a refund of ****** $ 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago my neighbor in ****** moved out of their home. Good Greek was outside with a truck and 3 movers. I walked outside to get an item from my garage and one of the movers stopped me and asked for cold water. They had just begun moving; I am unsure why professional movers did not come prepared. Of course on a hot day, I provided three sports water bottles since I could not supply them with glass. One mover specifically requested that I didnt bring them glass. I asked for the water bottles back when done since they are my childrens. I went outside a few hours later and the movers were gone. The sport water bottles have kids names on them; they are personalized (with quite uncommon foreign names) so there would be no mistaking whose property they are. When I realized the movers took my property, I contacted Good Greek in ******. I spoke with the manager ****. He mentioned they had a few more jobs in ****** that week and would drop off my items. He did not return my items nor did he call. I called Good Greek the following week and again spoke with ****. He said he would make it right he took down my name, email address and phone number. Of course he already had my home address. He mentioned he would speak with the general manager. Again, **** did not follow through and the company has not contacted me nor returned my childrens items. A moving company stealing property is a terrible offense and one that deserves to be broadcasted.

  Customer Answer

  Date: 12/06/2024

  Hello. Please remit/delete this complaint. The company has responded and I no longer wish to submit this complaint. Thank you very much.

  

  Business Response

  Date: 12/06/2024

  We've spoken to ******** and addressed her concerns. We are reimbursing her for her property and apologize for the inconvenience.

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  J Fo

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First they doubled their charges. The ********** backed me up and gave it back to me. Then they offered me $500. for damage to my furniture but are now refusing to give it to me.

  

  Business Response

  Date: 12/18/2024

  Good afternoon, 

  Mrs. ******** has admitted to charging back with her credit card company and winning the full dispute. This means Mrs. ******** has received services provided by Good Greek at no cost. This breaks the terms of her signed agreement and client waived her right to a claim and or any good faith offers. Please let me know if you have any additional questions. Thank you. 

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22607683
  
  I am rejecting this response because:

   

  I paid them their original estimated charges. What I had removed was the fake up charges they added on. They damaged. Bed and table and owe me for those out of the $1500. That was not charged back and that that I paid them
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/10/2025

  Good afternoon, 

   

  We appreciate our clients' efforts to come to a resolution. As an act of good faith and gratitude for Mrs. ********** business we will honor the good faith settlement of $550.

  I have attached an updated release since the date formally signed is outside of our payment window per the agreement. Mrs. ********* please review, sign and return the document in its entirety to commence the refund process. 

  Thank you and I look forward to hearing from you. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22607683
  
  I am rejecting this response because:

   

  They are still playing games. There is no release attached. They can email it to me at the Email they have on file for me starting with *****
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/15/2025

  Please see attached updated release. Thank you. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22607683
  
  I am rejecting this response because: if they are requiring Confidentiality AND removal of my bad review then the settlement must be $1000.  
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22607683
  
  I still have not received the money I was offered for damages for my property when I moved. They made a $ offer if I would remove my bad review at which point I countered and never heard back

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/10/2025

  Mrs. ******** signed and agreed in writing to the terms and conditions of the release for the refund amount of $550.00. 

  The release does require that both parties comply with the terms of the agreement, but Mrs. ******** has not. 

  We will not be making any additional offers to Mrs. ********* most importantly since she has already accepted the offer of $550.00. 

  Until all terms of the signed agreement are followed, we are not obligated to release the funds per the same agreement. Thank you. 

  Customer Answer

  Date: 02/12/2025

  I was conned into signing it. I did not realize that I would have to remove my complaint against them. That was not communicated clearly. If thats the case then the settlement needs to be $1000.  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22607683
  
  I was conned into signing it. I did not realize that I would have to remove my complaint against them. That was not communicated clearly. If thats the case then the settlement needs to be $1000. 
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek to make my commercial relocation within **********. Along with the regular business stuff was one Paper Cutter , a heavy equipment which was to be moved. Before providing an estimate for the move, they visited the business , inspected and accordingly provided me with a quote. On the day of the move ( 08/31 ), they failed to bring the needed tools to lift the Paper cutter. Using just the labor to lift the cutter , they dropped and damaged the my equipment severely. I informed their Office immediately what was going on, but nobody cared about it. I submitted a repair claim ( approx. $ ****** ) which was outrightly ********** whole point is that they mishandled my equipment which led to its damage. I am a small business owner and would be extremely difficult for me to absorb this big expense. I request your intervention and help me in this matter.

  

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  Client filed a claim for their move regarding damaged to two commercial sized items. Per his signed agreement he elected standard protection of 0.60 cents per pound per item. No additional insurance or coverage was purchased for his move. We have processed the claim per the terms of his agreement and extended client his legal liability of $1930.20. The weights were researched and provided by the manufacture. At this time, we are unable to make any additional concessions. Thank you. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22586634
  
  I am rejecting this response because:

  This was a case of deliberate mishandling of the equipment. When I signed the contract, I trusted Good Greek to use the right tools and equipment to handle my machinery. If after using the right tools/ equipment, the machinery gets damaged, that I completely understand, has to be governed by the clauses in the contract.

  But in this case, my machinery was not at all handled using the right equipment. They took this very lightly and asked their people to use a simple pallet ***** This could have injured their people too, but thankfully nothing of that sort happened. But this caused serious damage to my machinery. That is the reason they were unable to move the machinery that very day despite all the efforts by their people. All they used was 500-ton pallet **** for a 4000-ton machinery. By doing this they demonstrated that they cared least about their client's belongings. They were able to move the machinery on the third day after using a Heavy-Duty Forklift. This incident has to be evaluated outside the clauses in the contract.

  Good Greek is at fault completely and they need to compensate me reasonably for the damages.
  
  Sincerely,
  
  *** *****