ComplaintsforArrigo Chrysler Dodge Jeep Ram Of West Palm Beach

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 1st, 2024, my wife took our Dodge Challenger to Arrigo for a right front lightbulb replacement. At completion she was presented with a $622.40 for a job. I was surprised at the prices so I looked up the price of the bulb which on the invoice was listed at $424,- and on the official Mopar site was listed for $299.88. I called the service department, spoke with a manager and was told that we got a discount as they would normally sell those bulbs for 600 dollars. These are price gauging practices that, when I read through other complaints, this dealership and service department seems to be notorious for (should have done my research sooner). I also did not get a proper explanation why we need such an expensive lightbulb when the Mopar site the official site for parts for these cars has a bulb listed for $47.25. I would not have filed a complaint if I would have been treated a little more courteous and being listened to.

  

  Business response

  08/05/2024

  To whom it may concern:
  Regarding customer ******************************* complaint
  Referencing Arrigo WPB CDJR Repair Order: 155135
  Dated: 08-01-2024
  On August 1, 2024, service guest arrived and reported a burnt-out passenger-side headlight. Our service advisor, *******************, created a repair order and the vehicle was dispatched to the shop. 
  The service technician diagnosed the issue as a failed HID bulb,which is integrated with the ballast in this model. Due to the bulb's complexity and the sensitive installation process, the part cost $424.
  The customer later found the bulb listed for $299.88 on the Mopar website. It's important to note that *****'s pricing is independent from dealerships and can fluctuate. To address the customer's concern, the service manager adjusted the price to reflect the cost of the bulb if the customer had provided it, along with a discounted labor rate.

  Customer response

  08/20/2024

   
  Complaint: 22083719
  
  Any adjustment is acceptable.
  Sincerely,
  
  *******************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a certified vehicle from them in 2022 and was advised to buy an extended warranty. The finance officer told me because the vehicle was certified that the warranty that was still in affect was ******* miles or seven years. I wanted to purchase additional coverage and did. I was told that it would provide additional 2 years of coverage. I was recently notified that both the warranty, being certified and the additional one I purchased is due to expire. It does not make sense. Why would I buy a warranty for the same time frame that the car already had as a certified vehicle warranty. I called to inquire about it and was advised by the finance manager that they are both expiring. I explained that her employee misrepresented what I was purchasing and wanted it to be corrected. She stated that that is what was purchased and she could not help me or take my complaint. I asked her for the corporate number and was not provided to me. They are now advising me that I would need to buy and pay for an additional 2 yr warranty that I already paid for when I purchased the vehicle. I would like them to provide me with the correct warranty that should have been applied to the car which would have run consecutively not concurrently. My certified vehicle warranty is expiring in April of 2024 and my extended policy should be expired two years later. Thank you.

  

  Business response

  03/27/2024

  Unfortunately, the customer appears to be upset because she thinks it should have been 7 years from the date she purchased it. In fact, on the contract that is attached it states it is 7 years from the in-service date and it is printed on the contract and signed by her. This contract was signed and dates back to 11/13/2022. 

  Customer response

  03/27/2024

  I did not assume that it was 7 yrs from my purchase dated. I was told that the extended warranty would cover me for and additional 2 years or ******* miles and it would begin after the 7 year warranty ended. 

  Customer response

  03/27/2024

   
  Complaint: 21462916
  
  I am rejecting this response because: I was told that the warranty would extended by two years or ******* miles which would begin after the 7 year/******* mile current one would end. I would not have purchased a warranty which was already covered. The extended warranty is just that. Purchased to give additional coverage past the existing one. The sales rep misrepresented what was being sold to me and I only just found out because I was notified that the Warranty I purchased and the one that the car came with is expiring. Please correct this error by providing me with the warranty that I purchase that would have been an additional 2 yrs or ******* miles which would have started after the certified vehicle coverage that the car came with ended. Thank you
  
  Sincerely,
  
  *******************************

  

  Business response

  03/27/2024

  At this time, the best our business would be willing to assist with is providing a one-time financial discount of 25% toward the cost for an additional warranty and coverage of the consumers choosing (i.e. cost of Warranty is $2000 then the dealership picks up $500 of the of cost). There are many different options and coverages. Please feel free to contact our Director of Finance at ******************************************* for more details. You can also email me at *******************************************
  
  Thank you.

  Customer response

  03/28/2024

   
  Complaint: 21462916
  
  I am rejecting this response because: Your finance officer sold me a warranty that was not accurate. The vehicle was certified with a warranty already. He stated it was seven years or ******* miles.  I wanted a policy that would extend past the existing one. Why would I buy a warranty that would run at the same time. What I would like is for the warranty that was purchased to be extended as per what I was told which was 2 years or ******* miles. ***** should have started when the certified one expired. 
  

  
  Sincerely,
  
  *******************************

  Customer response

  03/28/2024

  How is it that you state the complaint is closed. The business clearly misrepresented what was sold to me. They told me one thing but provided something different. These deceptive and misleading sales practices should not be dismissed. I am very disappointed that companies can not be penalized for these actions. 

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My 2019 Dodge Ram ProMaster **** was towed to the Arrigo Dodge Dealership on 1/19/2024. On 1/24/24 I was contacted by ****** the advisor at my extended warranty company: ********. ****** told me that the dealership had sent over a quote for a remanufactured 3.6L Pentastar V6 engine (not inline). These are priced around $4,500. On the quote they said the engine was $5,395.00 of the total quoted $11,094.00 job cost, to the warranty company. Note this price does NOT include the diagnostic fee or fluids. The mass of the dealerships charge is from a mechanic hourly rate of $265.00 with a estimate of **** hours for the job! When I called and talked to Bill at the service center. I was told that their hourly rate for a gas mechanic is $150.00. This means they have attempted to scam the warranty company out of $2,242.50 in "labor cost" that they do not charge other gas customers.

  

  Business response

  01/25/2024

  To whom it may concern:

  Service Employee, ****, spoke to the warranty company on 1-24-2024, went over the pricing on the parts, they asked if they could do MSRP on the pricing, so we agreed. 
  
  Total labor time for the repair was **** hours which included the following:
  Engine removal and Install 
  Evac recharge of AC system 
  Alignment 
  Initial Diagnostic time / time with inspector 
  
  The labor rate was disclosed with warranty company for $265, and at no point was there no disclosure about labor rate caps. The warranty company representative, stated he would have to call the owner of the vehicle and go over everything before we proceed with the repairs. 
  
  At 6:07pm on 1-24-2024, the customer called and asked for any and all work to be stopped on the vehicle. 
  The customer then picked up the vehicle on  the morning of 1-25-2024 after cursing and screaming at service employee, ****, on the service drive at his work station. She then spoke with Service Manager, ******, and  asked him " is there a language barrier how long have you been in the country". 

  Appears customer is trying to not have to pay for diagnostic charge. Diagnositics have been completed. At this time, there is no credit or reimbursement to be completed on our end. 

  Thank you

  Customer response

  02/04/2024

   
  Complaint: 21197152
  
  I am rejecting this response because of *** below inaccurate information provided:
  
  1.) When I came to *** dealership on 1/25 to pick up my vehicle ************** was not even working yet and ***re for a different employee was trying to help me be **** had failed to provide *** keys and final bill to *** cashier office even though I had called on 1/24 to let ***m know ahead of time my intentions to pick up my vehicle. 
  
  2.) On 1/25 I also requested to visually inspect my vehicle before paying. **** walked me to my van ******** Upon opening *** driver's side door I find my hood latch completely removed from *** plastic dash and just hanging. I ask **** if he could explain that to me. His response was that he would have to have *** tech put it back toge***r. This was never done and *** s**** is now missing so *** new shop would have to pay for a new one to fix for me. See attached picture from inside *** Arrigo Dealership's holding lot where you can see it hanging. 

  
  3.) I refused to pay *** diagnose fee UNTIL I was provided with a copy of *** completed diagnose report that I was being asked to pay for. I was requesting this because ***y were charging me *** full diag fee even though my warranty company sent ***ir own inspector to determine *** diagnose. Also because I was told *** fee was going to be $261.74 (see 1st attachment) and that would include what **** called a "tear down" where ***y look at *** inside parts of *** engine to diagnose how far *** internal damage went. This inspection step of "tear down" was never completed. They never opened up my engine. You can see ***y state on *** invoice that a full multi-point inspection was completed. Even a red stamp stat says *** van was "test driven". The vehicle was not drivable and was towed in (also stated on *** invoice). Per ***ir diag *** who engine was condemned. I did request to speak with *** manager of Bill and was directed to a man named *************************. I again requested a copy of my diag report and was told *** paper in my hand (indicating *** blue invoice) was ******** report. I explained this is an invoice not diagnose report and that *** only comments state that ***y could also hear *** noise from *** engine and that ***y inspected *** oil level and saw metallic flakes. So I attempted to clarify with ************** and ask what exactly did *** dealership tech do to complete his "diagnoses". I was told that he did an "oil sample". I asked if ***re was a lab report for that oil sample. I was told again by ************** that *** paper in my hand was *** report (referring to *** blue invoice). At this time I did fear perhaps ***re was a langue barrier and he wasn't fully understanding my request.
  My attempt to clarify if he was understanding my questions or if he perhaps was struggling with a language barrier was truly because I hope this communication issue could be solved. But if it wasn't a communication issue ***n ************** was actively being dishonest and rude. Considering I married a man born to ano***r country and English was obviously not ****************** first langue due to his extremely heavy accent. Remembering how at times my husband would struggle with understanding things I asked if he was also having that issue. Once he confirmed no, he fully understood me but *** paperwork I was requesting was '***ir property" and all he was required to do was give me *** paper in my hands and that ***ir was nothing else he was willing to do for me. 

  4.) Overall, I feel that ***y charged me $263.58 for listening to a sound and not a full diag. Note in *** response to BBB ***y say *** hours quoted was **** but attached paperwork also shows 22 hours on it. There are a lot of things that do not add up. They charged me for a multi-point inspection but o***r paperwork that was originally attached to ***ir copy of *** invoice (that ***y handed to me to sign) shows a whole page of things listed as "not checked". It was not test driven as *** engine was literally coming apart and any attempt to drive it would have caused more damage. If ***y did test drive it ***n ***y purposely made *** damage worse to *** engine as I told **** at time of delivery by tow truck it was not drivable. The dealership has cost me more ***n *** $263.58 charged for a tech that did almost nothing but cause potentially more damage to my engine and causing *** damage to my hood latch.
  No to mention ***y had my vehicle from 1/18 to 1/25 and because I was now stranded over **** miles from home with my 7 year old and no vehicle this has cost me even more in delaying my repairs. I would like someone to investigate this dealership because in my opinion ***y have charged my for services NOT provided and ***n threatened to hold my van hostage if I did not pay *** full $263.58 fee. At time of payment *** cashier tried to charge me ****** until I saw it on *** machine and questioned why it had gone up again. The original quote for diag was $261.74 and ***y raised it on *** final invoice to $261.74 without any reason. When you see *** charges broken down, ***y have ***y same line items from *** quote to *** invoice but price was $1.84 more regardless. Note this includes "Shop Fee and Disposal Fee" of $ ***** even though noting was taken apart at ***ir shop. 

  Also note that because **** and ****** had refused to give me a copy of *** paperwork. I took pictures (see attached) of *** paperwork attached to my final invoice that ***y had me sign (see attached). When **** saw me doing this he forcefully removed *** paperwork from my hands telling me I was not allow to take pictures of anything. I was just supposed to sign it. Very dishonest and unethical. 

  
  Sincerely,
  
  *******************************

  

  Business response

  02/13/2024

  To whom it may concern,
  
  After reviewing all information, internally and the customers complaints, we have not found there was any non-compliant activity. What we have found is that the dealership communication could have been more efficient and clearer. Final conclusion is we are reimbursing the customer $261.74.  We will reach out to customer to begin credit card authorization reimbursement. 
  
  Thank you.
  

  Customer response

  02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Although note that they only refunded $261.74 of the original charge of $263.58 (see attached).
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/27/2023 $14,000 down payment for vehicle - $19,000+ for principle balance The ability to cancel the coverage any time, as well as plates and title (still pending)The Finance team within the dealership is impossible to get a hold of by phone. Someone answers the phone and then says they'll connect us through and it goes to voicemail. The Finance Director will only phone us every few days and will occasionally reply to emails. We need the dealership to adjust the principal of the loan with **** of America and send us ********** and tags. They claimed they did not receive the Emissions test and now are once again ignoring our attempted contacts.

  

  Business response

  12/22/2023

  To whom it may concern,

  Our Executive Director of Pre-Owned Sales spoke with customer this morning and they appear to be more understanding of the situation at this point.

  Our Finance Director asked the customer to provide us with the Vin Inspection Form, which is required by the ***********, since November 13th. We finally received the form on December 19th. The out-of-state (OOS) paperwork was sent to the ******************** on December 21st to complete the registration and title work.

  This process usually takes 3-4 weeks to process.

   

  Thank you 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The damage to my vehicle occurred between the dates of 5/11/23 - 5/16/23. I dropped off the vehicle at the dealership on 5/11/23 due to the car's computer malfunctioning, causing the vehicle to be unable to shift to drive. (And because they are the ONLY dealership in my area that is authorized to do the recall)The dealership informed me that this issue may be due to the recall, and they will let me know if fixing that resolves my issue. 5 days later, the dealership told me that my vehicle was finished being serviced, that the recall fixed the problem, and that the car could operate normally. I drove the car back home. After a few days, my wife told me of scraping noises when she turned the wheel and drove slowly. (She primarily drives the car)I noticed that the skirt on the passenger side of the vehicle is completely warped, and the inner area around the tire is broken off of the screws that hold it, creating a protruding flap. It looks as if someone attempted to **** the car in the wrong spot. This is completely baffling, considering the vehicle has indicators on where to position a **** properly. It also seems that the dealership attempted to HIDE the damage by drilling screws into another spot to hold the broken flap down. What they didn't take into consideration is that the tire SCRAPES the broken flap when making left turns. The business has never informed me that they damaged my vehicle and cannot be reached because no managers are available at any time. The advisor assigned to me was ***************************, and there was no direct way of contacting them. I was told to leave a message for "a manager" in the service department and wait for a callback. I'm still waiting for them to contact me. My invoice number is CHCS107625.I provided pictures of both the invoice/receipts and the damage that the dealership caused to the vehicle. I simply want my vehicle to be repaired. I'm not trying to seek anything extra. I shouldn't have to pay for their incompetence.

  

  Business response

  12/20/2023

  To whom it may concern, 

  Our Management team has investigated your claim earlier this morning and after reviewing the claim we don't see where any damage was done here at our facility while your vehicle was in our possession 7 months ago. I would check with *********, whom you serviced with before and after you were at our facility. 

  Normally we would share a video inspection we do for each and every vehicle complimentary for the customer, but our files show you opted out of receiving a video inspection. 

  Thank you 

  Customer response

  12/27/2023

   
  Complaint: 21031886
  
  I am rejecting this response because: I was not contacted by the business or provided any evidence that they did not damage my vehicle. The company claimed I opted out of a complimentary vehicle inspection, but I was never asked. The business also tried to pin the blame on another company, *********, but my last oil service from them was in 2022, the latest being in September of 2023. Still, the damage was already present before my latest service from Valvoline. If Arrigo is confident that they were not responsible for damaging my vehicle, they would have provided me proof, and this complaint would have been resolved. They chose not to give me the evidence, and also not to contact me, like I preferred. I am unsatisfied with the response, and I do not feel that any proper actions were taken to resolve the issue.  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sept 23,2023 I purchased a vehicle from Arrigo of ********* Beach. While doing the deal I informed them that I did not want their Arrigo TruWarranty package because we lived about two hours from any of their dealership to get the benefits that were offered. I was reassured by the sales person that as long as I hade any of the repairs done at a Dodge dealership and bring the receipt the an Arrigo dealership that I would be reimbursed for the cost. I had a flat with one of the tires which i was told was covered. I had it repaired at a Dodge Dealership, took the receipt to the Arrigo Dealership in ******* when I was over that way 2 days later for business, and was told that I would not get reimbursed by the Service Manager, because their warranty only applies to having repairs done at on of their dealerships. So I was misinformed AGAIN (or I would say lied to). So I paid for a service that I will NEVER be able to use, because I was reassured that there would not be a problem. This is not the first time I have had a problem with this dealership. I am not going to let this one go, since it cost me a substantial amount of money.

  

  Business response

  12/27/2023

  To whom it may concern,

  We have investigated the customer complaint and found that there must be a misunderstanding somewhere. The customer has in their contract/agreement Road Hazard-Tire coverage that can be used at any ASE certified mechanic/technician facility in the U.S. I have attached a fropnt side copy of that portion of the agreement. If the customer needs the dealership to review the coverages with the customer they can reach out to ******************************************* to set an appointment. We can att hat time go over any other coverages the customer might not be aware of due to a miscommunication or misunderstanding between us and her. We have not found any wrong doing on the dealership behalf. 

  Thank you 

  Customer response

  01/04/2024

  I see that they have answered but gives no name of contact or a number to contact the individual who will be the one explaining.  Also. the tire was fixed at a Dodge Dealership is that not a certified repair shop?

   

  Customer response

  01/05/2024

   
  Complaint: 20994786
  
  I see that they have answered but gives no name of contact or a number to contact the individual who will be the one explaining.  Also. the tire was fixed at a Dodge Dealership is that not a certified repair shop?
  Sincerely,
  
  ***********************

  

  Business response

  01/12/2024

  Update:
  We have made contact to resolve concern.  Our finance director spoke to *********************** and she now has her email and phone number. After explaining her coverages to her she has decided to keep what she has for now and will be in contact with us if she chooses to cancel at a later date. 

  Customer response

  01/12/2024

  The following is email correspondence. between myself and the finance person ********.   As of this date nothing has been done, nor have I heard back stating that it was done.   As to them stating that I was leaving everythinhg as is, is not true.

  ams 
  From:*********************
  To:*******************************************
  
  
  Mon, Jan 8 at 8:51 PM
  
  
  Here is the receipt for the tire that was fixed.  Thanks for your help.  Will contact you later about the extended warranty
  
  Scan0024.jpg
  656.8kB
  
  
  ****************************;
  From:*******************************************
  To:ams
  
  Tue, Jan 9 at 7:17 PM
  
  
  Good evening,
  Attached are the requested forms from your purchase. I also sent the cancellation form that needs to be filled out and signed by you.
  
  

  Thank you
  
  *****************************
  Finance Director
  Arrigo CDJR *** / ****** Automotive Group
  6500 ***************. 
  ********* Beach, ** 33411
  *********************
  arrigopalmbeach.com  
  
  This e-mail transmission contains information intended only for the use of the recipient(s) named above. Further, it contains information that *** be privileged and confidential. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message (including any attachments) is strictly prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and then delete this message from your mail system. Thank you for your compliance.
  
  
  
  Show original message
  ****************************;
  From:*******************************************
  To:ams
  
  Tue, Jan 9 at 7:17 PM
  
  Contract and cancellation form
  
  
  *****************************
  Finance Director
  Arrigo CDJR *** / ****** Automotive Group
  6500 ***************. 
  ********* Beach, ** 33411
  *********************
  arrigopalmbeach.com  
  
  
  
  This e-mail transmission contains information intended only for the use of the recipient(s) named above. Further, it contains information that *** be privileged and confidential. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message (including any attachments) is strictly prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and then delete this message from your mail system. Thank you for your compliance.
  
  
  
  Show original message
  
  
  ******.pdf
  2.8MB
  
  
  ams 
  From:*********************
  To:*****************************
  
  
  Tue, Jan 9 at 9:20 PM
  Here is the cancellation paperwork. 
  
  
  Show original message
  
  
  Scan0001.jpg
  368.9kB
  
  
  ****************************;
  From:*******************************************
  To:ams
  
  Wed, Jan 10 at 10:20 AM
  
  
  *****,
  
  
  Please let me know what warranties you would like to cancel.
  
  
  Thank you,
  
  *****************************
  Finance Director
  Arrigo CDJR *** / ****** Automotive Group
  6500 ***************. 
  ********* Beach, ** 33411
  *********************
  arrigopalmbeach.com  
  
  This e-mail transmission contains information intended only for the use of the recipient(s) named above. Further, it contains information that *** be privileged and confidential. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message (including any attachments) is strictly prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and then delete this message from your mail system. Thank you for your compliance.
  
  
  Show original message
  
  
  
  
  ams 
  From:*********************
  To:*******************************************
  
  Thu, Jan 11 at 11:22 AM
  
  The only warranty that we want to have is the factory warranty the three year ****** warranty  with a 5-year ****** mile powertrain warranty
  
  Sent from Yahoo Mail on Android
  
  Show original message
  
  
  
  
  ****************************;
  From:*******************************************
  To:*********************
  
  Thu, Jan 11 at 11:46 AM
  
  
  Got it, thanks!
  
  
  
  *****************************
  Finance Director
  Arrigo CDJR ********* Beach
  ************
  *******************************************
  
  Show original message
  
  
  
  
  
  
  
  

  
  

  Customer response

  01/16/2024

   
  Complaint: 20994786
  
  

  The following is email correspondence. between myself and the finance person ********.   As of this date nothing has been done, nor have I heard back stating that it was done.   As to them stating that I was leaving everythinhg as is, is not true.

  ams 
  From:*********************
  To:*******************************************
  
  
  Mon, Jan 8 at 8:51 PM
  
  
  Here is the receipt for the tire that was fixed.  Thanks for your help.  Will contact you later about the extended warranty
  
  Scan0024.jpg
  656.8kB
  
  
  ****************************;
  From:*******************************************
  To:ams
  
  Tue, Jan 9 at 7:17 PM
  
  
  Good evening,
  Attached are the requested forms from your purchase. I also sent the cancellation form that needs to be filled out and signed by you.
  
  

  Thank you
  
  *****************************
  Finance Director
  Arrigo CDJR *** / ****** Automotive Group
  6500 ***************. 
  ********* Beach, ** 33411
  *********************
  arrigopalmbeach.com  
  
  This e-mail transmission contains information intended only for the use of the recipient(s) named above. Further, it contains information that *** be privileged and confidential. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message (including any attachments) is strictly prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and then delete this message from your mail system. Thank you for your compliance.
  
  
  
  Show original message
  ****************************;
  From:*******************************************
  To:ams
  
  Tue, Jan 9 at 7:17 PM
  
  Contract and cancellation form
  
  
  *****************************
  Finance Director
  Arrigo CDJR *** / ****** Automotive Group
  6500 ***************. 
  ********* Beach, ** 33411
  *********************
  arrigopalmbeach.com  
  
  
  
  This e-mail transmission contains information intended only for the use of the recipient(s) named above. Further, it contains information that *** be privileged and confidential. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message (including any attachments) is strictly prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and then delete this message from your mail system. Thank you for your compliance.
  
  
  
  Show original message
  
  
  ******.pdf
  2.8MB
  
  
  ams 
  From:*********************
  To:*****************************
  
  
  Tue, Jan 9 at 9:20 PM
  Here is the cancellation paperwork. 
  
  
  Show original message
  
  
  Scan0001.jpg
  368.9kB
  
  
  ****************************;
  From:*******************************************
  To:ams
  
  Wed, Jan 10 at 10:20 AM
  
  
  *****,
  
  
  Please let me know what warranties you would like to cancel.
  
  
  Thank you,
  
  *****************************
  Finance Director
  Arrigo CDJR *** / ****** Automotive Group
  6500 ***************. 
  ********* Beach, ** 33411
  *********************
  arrigopalmbeach.com  
  
  This e-mail transmission contains information intended only for the use of the recipient(s) named above. Further, it contains information that *** be privileged and confidential. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message (including any attachments) is strictly prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail and then delete this message from your mail system. Thank you for your compliance.
  
  
  Show original message
  
  
  
  
  ams 
  From:*********************
  To:*******************************************
  
  Thu, Jan 11 at 11:22 AM
  
  The only warranty that we want to have is the factory warranty the three year ****** warranty  with a 5-year ****** mile powertrain warranty
  
  Sent from Yahoo Mail on Android
  
  Show original message
  
  
  
  
  ****************************;
  From:*******************************************
  To:*********************
  
  Thu, Jan 11 at 11:46 AM
  
  
  Got it, thanks!
  
  
  
  *****************************
  Finance Director
  Arrigo CDJR ********* Beach
  ************
  *******************************************
  
  Show original message
  
  
  
  
  
  
  
  
  

  
  Sincerely,
  
  ***********************

  

  Business response

  01/24/2024

  Update: 

  Finance Director per customer request cancelled warranties requested and retro dated.  Any further questions, she has ***************************** contact information. Thank you.   

  Customer response

  01/26/2024

  I have sent the two emails below and have not heard back on either one of them.   

   

  ams 
  From:*********************
  To:*******************************************
  
  Tue, Jan 23 at 9:45 AM
  
  
  Was just a inquiring about where things are standing

   

   

  From:*********************
  To:*******************************************
  
  Thu, Jan 25 at 3:33 PM
  
  
  I was just wondering where everything stands I know you mentioned you was going to send a check not sure if it was sent or not but I haven't received it

  Customer response

  01/26/2024

   
  Complaint: 20994786
  
  
  

  I have sent the two emails below and have not heard back on either one of them.   

   

  ams 
  From:*********************
  To:*******************************************
  
  Tue, Jan 23 at 9:45 AM
  
  
  Was just a inquiring about where things are standing

   

   

  From:*********************
  To:*******************************************
  
  Thu, Jan 25 at 3:33 PM
  
  
  I was just wondering where everything stands I know you mentioned you was going to send a check not sure if it was sent or not but I haven't received it

  
  Sincerely,
  
  ***********************

  

  Business response

  02/01/2024

  Good afternoon Ma'am, 

  A check request has been submitted honoring your tire repair refund request. You should be receiving it by early next week. 

   

  Customer response

  02/02/2024

   
  Complaint: 20994786
  
  I am rejecting this response because:  This is only taking care of a portion of the complaint, which is the reimbursement of the tire repair.  I am still waiting to find out the reimbursement on the warranties that are suppose to canceled except for the factory warranty to happen, I have asked twice what the amount will be so I can look for it and had not gotten a response. So I do not want this to be closed.
  
  Sincerely,
  
  ***********************

  

  Business response

  02/06/2024

  At this point our Finance Director ***************************** has explained to the customer that all her warranties were cancelled and back dated so she will be getting the full amount returned to her. It just takes time for the money to get credited back to the bank. **** of America (who is her lien holder) has been difficult to deal with lately and they are way behind in posting refunds. 

  Customer response

  02/06/2024

  I understand that things take time.  I have asked several time what will be the refund amount so I can keep track of it with the bank, and have not gotten and answer.  I would like to know the amount.  I have received the check for the tire repair.

  Customer response

  02/07/2024

   
  Complaint: 20994786
  
  I understand that things take time.  I have asked several time what will be the refund amount so I can keep track of it with the bank, and have not gotten and answer.  I would like to know the amount.  I have received the check for the tire repair.
  Sincerely,
  
  ***********************

  

  Business response

  02/13/2024

  BBB shows that we did not respond, however we did.  See attached. 

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to arrigo on September 28th to trade in my 2010 Chrysler 300 for a 2022 **** edge titanium. The salesman told me the vehicle has only had one other owner and it was a lease. He guaranteed me that the vehicle runs perfect and never been in a wreck, showed me a clean carfax. Showing me the vehicle I noticed the horn and remote start didn't work. So He told me it only has ****** miles and the warranty is good. Then talked me into buying the extended warranty. Told me to take the vehicle to **** and they will fix it bumper to bumper guaranteed. I called **** and was put on a waiting list for a month. I took it and received a call the next day, When they put it on the lift they seen that the vehicle has been in a full front end collision. They took pictures of the bent up frame and the connectors going through the harness were broke. And there were zip ties holding something down. They told me because of this the warranty is no good and they want me to pay over $3,000 to fix it. I went back to arrigo and spoke to sales manager. He seemed mad at **** for reporting it. He then said it had to have been in a wreck from the previous owner,and they bought it at auction. He said he would talk to his GM but said he's probably not going to do anything to help us. I am paying full price for a vehicle that has been in a wreck without my knowledge and isn't safe to drive. I just want it traded for another **** edge or my money back. I have all my money invested in this car and can't even use it to go to work. Please help.

  

  Business response

  12/07/2023

  To whom it may concern at BBB, 

  We were able to trade ************ out of the vehicle giving her issues and sold her a new Grand Cherokee. She not only agreed to do so, but to our knowledge was much more satisfied and happier with the deal.

  The transaction was completed on 11/27/2023.

   

  Thank you 

  Customer response

  12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am very happy with my new vehicle! 
  
  Sincerely,
  
  *****************

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Between January 2022 and today, October 25, 2023, I have spent a total of $10,980.07 in attempts to repair my 2016 Jeep Renegade (approximately ****** miles odometer) at Jeep Arrigo, West Palm Beach. Since June 2023, my car has shut off on me a total of 3 times, all while on my way to or from work, each time I have had to have it towed to the dealership. The last time my car was towed, it was approximately 20 days after the previous service job. The time before that, I had my car less than 48 hours after the repair job was said to have been completed before I had to have it towed to the dealership yet again. I have been in a state of shock and dismay at not only the monies I have had to **** out, but the fact that my car was supposed to be fixed, and clearly it was not. My attempts to contact the ** to discuss my twilight zone-like experience have been unsuccessful. The overall experience with the dealership has been horrible. The fact that the ** has shown little interest in hearing my grievance is troubling. However, worst of all, the fact that there seems to be an attempt to lay blame for the problematic issues the car has reportedly been having on me putting "bad gas' ' in the car is mind blowing. According to the folks there, the reason my car is shutting down is due to the fact that I need to stop going to the gas station because their gas is bad. I have been going to the same gas stations ever since I purchased this particular vehicle, and all the other vehicles I have had in the past 7 years.

  

  Business response

  10/26/2023

  Hello ****************,
  Thank you for your patience and we can understand your frustration. Purchasing a vehicle that has issues from the start can be a challenge. And then of course,it sounds like your mechanic and others have not been able to help overtime,and I can tell you are not satisfied with us either. Based off the history that I looked up, until recent, it looks like none of the vehicles issues have been related. I went ahead and took the liberty to attach all files I have on record here and will also do the same for your BBB claim.
  
  In regard to monies spent on the vehicle, I also show the total amount of money you have spent with us on this vehicle is $6,642.40, here at ********* Beach. ***re is the current invoice for cleaning the fuel system again that is for $1,037.51. You can see by the picture, what came out of the system when it was drained. This is not normal.
  
  We are sorry again you continue to have issues with the vehicle and at this time we are prepared to let you pick up your vehicle and provide a one-time goodwill waiver of your bill for $1,037.51. We want to help and we hope this does assist you. I understand being without a vehicle can be challenging and frustrating as we all have places to get to. Please feel free to come pick up during our normal Service hours of operation. I would recommend calling ahead to let them know you are on your way so they can have the vehicle ready for you.
  
  If you have any problems with this vehicle in the future, my professional opinion would be to attempt to trade it in somewhere and see if you can get in to something more reliable. With this vehicle causing you issues from the start, I cant imagine what you have been through.
  
  We are sorry again you have been going through this and hopefully our assistance has been helpful today.
  
  Thank you
  
  
  ********************************
  Director of Operations/Partner
  Arrigo Chrysler Dodge Jeep **************** Beach
  (w)************
  ************************************************
  
  TAALK TO THE GENERAL MANAGER MESSAGE ***
  
  From: Arrigo CDJR of ********* Beach Website <****************************************************************************>
  Sent: Wednesday, October 25, 2023 10:27 PM
  To: ***************************** <***********************************;; ************************* <*******************************************>; ***************** <**************************>; *********************** <**********************************>
  Subject: Arrigo CDJR of ********* Beach New submission from Talk to the General ******************************** Notice: This email is from an external sender. Please exercise caution when opening attachments or clicking links.
  I am a recent...
  Service Guest
  First Name
  *****
  Last Name
  ******
  Email
  ***********************
  Phone
  **************
  ******************
  Please leave your feedback here:
  I purchased a 2016 Jeep Renegade on 12/31/2021 from Off Lease, ********* Beach, with approximately 27, 343 miles. ****** weeks, it began having mechanical issues.
  
  I can recall a few times going to the **** Arrigo on *************** in ********* Beach because the check engine light would come on the day prior or earlier in the day I went to the dealership. By the time I would arrive, the check engine light would no longer be on. Twice, I drove up, explained the issue, and quickly, an attendant would connect a portable diagnostic tool to the vehicle, and within short order, all was said to be ok. Since car mechanics is outside my wheelhouse, I believed whatever I was told.
  
  
  Of course there were also times when I drove to the facility where the check engine light remained visible. On January 13, 2023 a technician suggested that I contact the folks at Off Lease to check for a service warranty. I contacted Off Lease, and was informed that unfortunately the warranty on the vehicle ended.
  
  In the time since I purchased the car, I have been to the dealership on multiple occasions, beginning in January, 2022. *** first service work completed was on January 27th, 2022, at a cost of $3950.07. *** issue at that time I believe was that the "motherboard" needed to be replaced. In June 2023, issues with the vehicle's mechanics became more than problematic.
  
  Here is a chronological detailing of my most recent encounters with the dealership:
  On May 31st, ********************************************************************* ********** where I had attended work-related training. I had to have the vehicle towed to my home in ********* Beach. My mechanic checked the vehicle out and determined that all 4 spark plugs were burnt, and needed to be replaced. He purchased spark plugs at a ******* Auto Shop and installed the replacements.
  
  I was pleased that I was able to drive the car again. Functioning without my personal vehicle to travel to and from my place of work in *******, **, travel to meetings related to establishing my startup company, along with running errands, is as you can imagine, very inconvenient.
  
  Leaving work on June 5th, 2023, my car stalled and shut off on ****************** in *******. *** vehicle was located in a very dangerous spot on the road. Thankfully, within minutes, a ************************* officer happened on scene, and waited with me for the tow to arrive. *** total amount of the tow was $347.00, which I had to pay out of pocket because the tow company was through the police department. I was told I could not wait for AAA or Geico because given the car's location, it presented a hazard to others on the road. I had my car towed to my home. I was at a loss as to what my next steps regarding the vehicle would be at that point. Bewildered, my car had to remain parked at my home while I figured out what to do.
  
  On July 27th, 2023, I was forced to tow the car to my mother's residence which thankfully is in the same neighborhood as mine. My homeowner's association required that all vehicles be moved elsewhere because they were in the midst of scheduled road work.
  
  My mechanic was able to perform some troubleshooting on the car again. He found out that the spark plugs he had only recently changed were burnt out a second time. Additionally, (after using a diagnostic equipment similar to the one used when I went to the Jeep dealership service line), based on the codes that came up, the vehicle needed a throttle body replacement. I purchased the required spark plugs at the Jeep dealership, and the mechanic installed them.
  
  On August 16th, 2023, the car shut off again. I towed it to Jeep. I agreed to have the throttle body replaced and another set of spark plugs installed. I received notification the car was ready for pickup on August 30th, 2023. I was cautiously optimistic to have my car back. *** total cost of this service job was $1032.57. *** service advisor initially sent a work authorization document totaling $1509.10. However, when I informed her that I would not be able to pay for all of the required items, she "...did some research and found out that I can get the *** covered for you. So you won't be responsible for that repair. If I do that, would you agree to move forward with the *** throttle body replacement?"
  Like a never-ending horror movie, the car shut off yet again on September 1st, 2023, less than 48 hours after picking it up from the dealership. It felt like a sick joke was being played on me. I had the car towed back to Jeep. ***re it remained until September 14th, 2023, when I received notification for pickup. *** total cost of that particular work was $1009.77.
  
  Needless to say, the car stalled again on October 5th, 2023. This time I was beside myself battling feelings of rage, resentment, and utter confusion. I sobbed uncontrollably in the car for a while before calling for a tow. *** service agent queried about the type of gas I had put in the vehicle, and asked if I were sure I did not use contaminated gas. I was confused by the question because I had not used any gas from any location that I had not been using since I purchased the car in 2021. I explained that I use the same gas stations I regularly use since buying the vehicle, within the same general vicinity between my home and place of work. I was sure to mention that the vehicle started having issues seemingly on a biweekly basis since beginning in June, 2023.
  
  On October 16th 2023, in total and complete frustration, I went on the Jeep Arrigo WPB website to find out how I can complain to the management staff about my problematic experience. I completed the form on the website (********************************** chrysler dodge jeep ram of westpalmbeach.com/talk-to-the-general-manager/) highlighting key points regarding my problematic experience with getting my car fixed. *** form I completed was to the General Manager (**). Of the three possible options of follow up communication (phone, text, email), I elected to be contacted via email.
  
  In the text message exchanges between the service advisor and me on October 18th, 2023, the service agent again discussed the fact that I used "bad gas" in my car. She indicated that "...You either put bad gas from the gas station you are going to or someone may have put water in your tank there is no way to tell..." *** service advisor texted me a picture of the technician holding what was noted to have been proof of the contaminated gas. It was contained in an empty plastic Fanta **** bottle. I inquired about the length of time between contacting the ** requesting follow up that contact is made with the customer. She then noted that she "...had someone reach out to you last night and left you a voicemail. ***y have not heard back from you..." I immediately informed her that I never received a voicemail, but that after reviewing my call log while in text communication with her, I did see that I had a missed call from what I came to know that day was the dealership. *** missed call was on October 17th, 2023 at 2:25pm.
  
  At 10:05am on October 18, 2023, I received a missed call from Jeep, and a voicemail from someone identifying himself as *******. He referenced his attempt to contact me the day before and noted that he left a voicemail. I called the number immediately when I received the voicemail. Unfortunately I did not get ******* on the phone, but did leave a message for him indicating that I became aware of the missed call from the day prior, but that I did not receive a voicemail. I would certainly not have failed to contact him sooner had that happened. To date, I have yet to receive a call back from *******, the **.
  
  It was not until October 20, 2023, a grand total of 15 days since the last tow to Jeep, that I received notification the car was again ready for pickup. *** total cost of this service job is $1037.75. At no point during any of this vehicle servicing period was I offered a loaner while my only personal mode of transportation was unavailable to me. I endured the inconvenience each time because I was hopeful that "the next time" would be the last time my car would need to be towed.
  I have spent approximately $7376.41 in repairs at the dealership, and an additional $347.00 in out-of-pocket towing cost, to a vehicle with an initial price tag of approximately $17,000. I have not been able to pick up my car since the most recent work was completed because I am still trying to amass the funds to cover the bill. While in the midst of this ongoing saga, I have wondered about the possible reason(s) my experience with Jeep Arrigo has been as troubling as it has been. Is it because I am female, and it is assumed that I am not car mechanics savvy? Is it because I am a black woman? Is it that I am not considered a "preferred" owner of a luxury Jeep Arrigo vehicle? Whatever the reason, overall I have become utterly disgusted and disappointed with my experience.
  Preferred Method of Contact
  Email
  Window View State
  desktop

  Customer response

  10/28/2023

  More Information...At approximately 11:45am today, I arrived at the Jeep Arrigo WPB dealership to pick up my vehicle.  
  The cashier came back with my paperwork and keys. However, she was unaware of your  one-time goodwill waiver of [my] bill for $1,037.51 and requested to take a screenshot of the email you sent me. I gathered she was able to obtain permission because she returned to the counter and acknowledged the waiver. 
  Satisfied, I got in the car ready to leave the premises. Within 500 feet from the service area, the vehicle shut off. Dismayed,  I requested to speak with a manager, but was told that there was none available. I spoke with ***, who walked up to me after my request to speak with a manager.  He tried to get the vehicle to move, but was unsuccessful. He then retrieved a jumper cable, noting something about the vehicle's battery needing charge. He did that, but the car stopped moving again. He informed me that he will have the sites ******* take a look at the vehicle to determine the issue. He indicated that he will notify *******, as well. I immediately informed him that I was familiar with *******, and in fact that I am still awaiting a return call from the gentleman. I find **************** lack of follow up completely unprofessional! 
  I am thankful that the car stopped working while I was still on site. For weeks now I had been told that the vehicles issue was directly related to my using bad gas. In fact the last two invoices were for work done to correct the problem that faulty/poor quality gas had reportedly caused. Based on todays experience, I can theorize two things: My car turns good gas into bad gas or that the issue has nothing to do with gas quality. I have attached a few text message exchanges between me and the service advisor regarding this issue of "bad gas." I was utterly perplexed as to what I would need to do once I picked up the car today. Where could I be sure to get "good gas" from any time I needed to fill up? As it stands, it would appear that I can continue to obtain gas from the same locations I have been for years, along with everyone else I know. 
  
  
  While at the dealership, I also met with *******. He informed me that someone will be in touch with me on Monday with a status update on my vehicle. I sincerely hope that the ******* who will be examining the vehicle is not the same one who has been working on it previously. I look forward to being kept in the loop regarding my vehicle's status. 
  
  

  Customer response

  10/28/2023

   
  Complaint: 20783567
  
  I am rejecting this response because:
  

  At approximately 11:45am today, I arrived at the Jeep Arrigo WPB dealership to pick up my vehicle.  
  The cashier came back with my paperwork and keys. However, she was unaware of your  one-time goodwill waiver of [my] bill for $1,037.51 and requested to take a screenshot of the email you sent me. I gathered she was able to obtain permission because she returned to the counter and acknowledged the waiver. 
  Satisfied, I got in the car ready to leave the premises. Within 500 feet from the service area, the vehicle shut off. Dismayed,  I requested to speak with a manager, but was told that there was none available. I spoke with ***, who walked up to me after my request to speak with a manager.  He tried to get the vehicle to move, but was unsuccessful. He then retrieved a jumper cable, noting something about the vehicle's battery needing charge. He did that, but the car stopped moving again. He informed me that he will have the sites ******* take a look at the vehicle to determine the issue. He indicated that he will notify *******, as well. I immediately informed him that I was familiar with *******, and in fact that I am still awaiting a return call from the gentleman. I find **************** lack of follow up completely unprofessional! 
  I am thankful that the car stopped working while I was still on site. For weeks now I had been told that the vehicles issue was directly related to my using bad gas. In fact the last two invoices were for work done to correct the problem that faulty/poor quality gas had reportedly caused. Based on todays experience, I can theorize two things: My car turns good gas into bad gas or that the issue has nothing to do with gas quality. I have attached a few text message exchanges between me and the service advisor regarding this issue of "bad gas." I was utterly perplexed as to what I would need to do once I picked up the car today. Where could I be sure to get "good gas" from any time I needed to fill up? As it stands, it would appear that I can continue to obtain gas from the same locations I have been for years, along with everyone else I know. 
  
  
  While at the dealership, I also met with *******. He informed me that someone will be in touch with me on Monday with a status update on my vehicle. I sincerely hope that the ******* who will be examining the vehicle is not the same one who has been working on it previously. I look forward to being kept in the loop regarding my vehicle's status. 
  
  

   

  
  Sincerely,
  
  ***********************

  

  Business response

  11/11/2023

  Hello maam. We have on file the vehicle on Saturday, the 4th of November, you picked up your vehicle. The vehicle didnt run again but then our team got it running. I show there were additional items that were recommended but at that time you declined.
  
  Hopefully the one-time goodwill waiver helped some. As I did mention in a previous response, Im sorry youre vehicle has had nothing but issues since you purchased it from Off Lease Only. I hope things get better at some point.
  
  Thank you

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This transaction occurred on 9/7/23. I paid the business $1,352.62. I brought my car in for an inspection because something electrical was draining my battery. I told *****************, my assigned advisor, that I suspect it is a malfunction with the window module. They charged me 2 hours of labor to "find the problem" after I already told them what the problem may be. They charge over $200 per hour to inspect. It shouldn't have taken two hours. After the diagnosis they said it was indeed the window module and gave me an estimate of $1,362.58 to fix it. The biggest problem is when I received my vehicle back at the same moment there was several problems to my car that was not an issue before. These are the issues to my car that were not working after the inspection and repair:1. Windshield wipers not working 2. Horn not working 3. Turn signals not working 4. High Beam light not working 5. Car mirror control not working 6. All steering wheel controls not working 7. TPM Check light on 8. ****** control not working I explained to ***************** and the manger ************************* that this was not an issue before I took the car in. There is no way all of these functions stop working all of a sudden. Something happened during the repair and I asked them to please take the car back and resolve the issue. They told me quote "Bring the car back Monday and we will take a look at it". I had to drive my car in the rain back home with no windshield wipers and turn signals. Dangerous and illegal. Dodge needs to be held accountable for that alone. When I took the car back Monday they gave me another estimate for $1,362.58 to fix the issue. They messed my car up and then tried to make me pay for it. I declined and asked for my car back, I want a refund for the repair because I will have to spend an additional $1,362.58 to repair the damage they caused to my vehicle. Customer # ***** Invoice 1 # ********** Invoice 2 # CHCS119477 Thank you for your time,**********************

  

  Business response

  09/15/2023

  To BBB:

  The customer's vehicle was brought in for the following concern, " customer states power draining customer just bought new battery". If the diagnoses were performed by another shop or the customer, we still have to perform our own diagnostic to figure out the source of the problem. In regard to electrical concerns, it could be a multitude of things that are causing the issue. The tech found there was a parasitic draw being placed on the battery, which means there are electrical devices or components that continue to draw current from the battery even after the engine has been turned off. Once the draw has been located you have to trace the circuit from the fuse to the module. It is up to the customer at the time of write up to approve the diagnostic time, if any additional time is needed, the service advisor calls and gets approval for additional work. Electrical concerns do take longer to diagnose, given the amount of time. 
  
  The work performed was centered around the driver's front door, and the rear of the vehicle. A driver front door module would not cause these problems, the vehicle was test driven and vehicle was operating as designed after the part was replaced. All of this was shown in the video inspection that was sent to the customer. We have video documentation if needed.
  
  The customer returned a few days later with "other" concerns, vehicle was then diagnosed by shop ******* , found steering angle control module was offline and so was TPMS module. The customer declined the recommended repairs.
  
  Thank you 

  Customer response

  09/16/2023

   
  Complaint: 20591244
  
  I am rejecting this response because: The following needs to be answered 
  1 [The customer's vehicle was brought in for the following concern, "customer states power draining customer just bought new battery] ANSWER - That quote is correct, The customer ( I, ********** did state the power draining, and I bought a new battery. I also stated in the same conversation It looks like the issue is coming from my window. When I turn off the car the Driver Side Window jolts up and down by itself that might be creating the power to drain, so I asked if they can check the window. The first part of the statement was correct I just wanted to add the rest. My advised service agent is *****************. This whole statement should be logged into the iPad he took my information in. That should be able to verify it.
  2 [If the diagnoses were performed by another shop or the customer, we still have to perform our own diagnostic to figure out the source of the problem. In regard to electrical concerns, it could be a multitude of things that are causing the issue. The tech found there was a parasitic draw being placed on the battery, which means there are electrical devices or components that continue to draw current from the battery even after the engine has been turned off. Once the draw has been located you have to trace the circuit from the fuse to the module. It is up to the customer at the time of write up to approve the diagnostic time, if any additional time is needed, the service advisor calls and gets approval for additional work.  Electrical concerns do take longer to diagnose, given the amount of time] ANSWER - If it took that long then its not a problem. The complaint is the issues Im facing after the inspection and repair. 
  
  
  3 [The work performed was centered around the driver's front door, and the rear of the vehicle. A driver front door module would not cause these problems, the vehicle was test driven and vehicle was operating as designed after the part was replaced. All of this was shown in the video inspection that was sent to the customer. We have video documentation if needed] ANSWER - This statement is deceiving. The video documentation I received is only going to show what the technician found wrong with the door module and how to fix it. It doesnt show the full two hours my vehicle was inspected or the repair (where the problem happened), nor does it show a test drive to show the vehicle was operating as designed after the part was replaced. If Dodge Arrigo has a video, after the repair, then it will show the image I will attach to this document with my dash. Which you will clearly see after the inspection and repair the Tire PSI Stability Control Warning Light which indicates something is wrong and if you check the wheel to operate the buttons the technician should of seen the *** (Steering Control Module) Processor controls for some reason stopped working, along with everything else I listed. I was not driving my vehicle around like that because it is dangerous and illegal. These problems occurred after the inspection and repair. But they chose to ignore this anyway, make me pay for it without any note on the paper I signed indicating during the Multi-Point inspection that these functions were offline. The paper receipt shows nothing checked off by the technician indicating there were issues with my car, but I have photo/video the same day before I left the dealership showing these concerns. I want to know why was I given this paper if my car was clearing not functioning correctly? 
  
  
  4 [The customer returned a few days later with "other" concerns, vehicle was then diagnosed by shop ******* , found steering angle control module was offline and so was TPMS module. The customer declined the recommended repairs.] ANSWER - This statement is also deceiving and wrong. ***************** was not working the day I picked up my vehicle which we can verify, so he didnt hear about this until Monday. I did return a few days later with other concerns, because that is what the staff told me to do the day I picked up my car and notified them about these concerns. I spoke to a man named *** who was the only one who apologized for the inconvenience this whole process. He immediately said he was sorry and had remorse for this situation, He said they will take care of it on Monday. He said there is no way they would make me pay for another inspection or repair they will fix the issue. I told him thank you, but I would please like to speak to a manager before I leave since ***************** isnt here. He went to go get ************************* and ****** insisted I bring the car back Monday to be checked. Again, I have photos/videos and you can see the ************* in which they were taken to verify. They were taken the same minute I received my car. It happened outside of the service center where their are cameras everywhere that would also verify that.
  Please see attached image. Thank you.
  Sincerely,
  
  **********************

  

  Business response

  09/20/2023

  To whom it may concern,

  Attached is a reprint of the repair order with the concern for battery draining after installing new battery. 
  
  The vehicle was towed in on August 24th 2023, the customer described the concern as "power draining after new battery had been installed" 
  
  No other concerns were discussed at the time of the write up, nor were they communicated to the service advisor during the time the vehicle was at the dealership. 

  Thank you 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to the dealership attempting to finance my currently leased vehicle. The dealership keeps ignoring my calls and does not provide any feedback or further information needed to finalize the transaction. I am in an open Chapter ************************************************************************************************************************************** with financing my currently leased vehicle. I contacted their headquarters and not much was resolved. The dealer mentioned it be best just returning my lease due to the fact that I have equity in the vehicle and they can profit from it.

  

  Business response

  06/09/2023

  Good day Ma'am, 

  We have been working with you and assisting as best we can regarding your situation and options.  The buyers order for your lease purchase has been furnished to you.  Awaiting on updated payoff amount and Trustee approval. 

  Regards.

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