ComplaintsforArrigo Chrysler Dodge Jeep Ram Of West Palm Beach

• Initial Complaint

  05/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Worst service and sales department in ***. I bought a 2020 Challenger from them and they couldnt find the wheel locks key. On 5/13/23 I took my Challenger to get serviced at Arrigo WPB to get the wheel locks replaced with a new set with a lock key. I took a video of the vehicle before it was taken into the service building, and ************************************* (service agent) took one as well. Once the vehicle came back from the service building, I looked around the car and noticed two scratches on the lip of the front driver rim. I informed ************************************* right away, and he noticed that the tire was also slashed. I showed him the video I took before the vehicle was taken in for service to prove it wasnt like that before they took the car in. ************************************* was then very skeptic and acting as if I was crazy by stating the fact that my vehicle was damaged by the service department. The person that worked on the vehicle was called to come look at the damage, and first thing out his mouth is "I hope I didn't scratch your car." Then the agent informed me that his manager will reach out on Monday.No calls on Monday, but I was not surprised.I called and was told they will send the manager an alert as he wasnt available. Waited Tuesday till I just went there in the evening. Spoke with the manager, and he had all types of excuses as to why they didn't reach out.Went there to get it fixed today as agreed with the manager and was called an a****** by this weird childish guy they have working there doing I dont know what, guess they didn't like the fact that I had a video of the car right before they took it in for service. Now they seem surprised I don't want them to fix anything at their place, and seem to be unwilling to pay to cover the cost to fix what they damaged.SAVE YOURSELF A HEADACHE AND GO ELSEWHERE.

  

  Business response

  05/22/2023

  Hello ************,
  We apologize for the poor experience youve had with the dealership. Of course, we would want to do whatever we can within reason to turn this wrong into a right. I understand as of Friday, our Service Director,************, has been in communications with you. ************ has informed us per your request we are complying with the following:
  Shipping you the tire brand and size you requested via email.
  You have elected to have the wheel fixed ********* and we are going to pay for it.
  If there is anything we have missed, please let us know.
  Thank you very much and again, we are sorry for the poor experience and the damage we have caused. 

  Customer response

  05/25/2023

   
  Complaint: 20083917
  
  I am rejecting this response because:
  I dont want Arrigos tire, nor am I happy with having to pay for the damage caused by Arrigos service department out of pocket and then send them an invoice and expect them to send me a check after all I had to go through to get them to acknowledge the issue they caused. I was still disrespected by their employees and manager, I have zero trust for a business that operates in such manner.
  

  Arrigo has a service and a parts department. They can calculate the cost of parts (tire), repair (rim), and labor (remove slashed tire, mount new one and balance it then reattach it) and send me a check with that amount. 
  
  Sincerely,
  
  *******************

  

  Business response

  05/26/2023

  Per customer request we have authorized a check to be cut for $ ****** and have already processed in order to satisfy customers wishes. See attached. 

  Customer response

  05/30/2023

   
  Complaint: 20083917
  
  I am rejecting this response because:
  $500 will not cover the cost of the tire, fix the rim, and have the tire balanced and mounted after dismounting the slashed tire and fixing the rim. The tire alone costs about $360 without taxes and shipping cost. Fixing the rim will cost at least $250, and one hour of labor to dismount old tire then mount the new one as per Arrigos cost is around $150 per one hour minimum and about $20 for tire disposal fees. Please attach a detailed estimated cost for each itinerary. 
  
  Sincerely,
  
  *******************

  

  Business response

  06/01/2023

  Hello sir,

  These are the cost of our items to complete here at our store. You have chosen to go elsewhere, and we did offer you to provide an invoice from elsewhere, but you requested the money from us because you did not want to pay *********- then have us reimburse you.

  We have sent you the money and we have closed our file at this time. 

  Thank you 

  Customer response

  06/06/2023

   
  Complaint: 20083917
  
  I am rejecting this response because:
  I asked for a detailed invoice for which you calculated these costs, which was never provided. The check sent is for $513, the tire alone is around $364, that leaves $149 for the rim to be fixed and the tire removal then mounting and balancing and tire disposal. Just the labor to remove the slashed tire to fix the rim is around $150 per hour minimum, then fixing the rim costs at least $350 as they have to repaint after fixing the dents and scratches your service department caused, then put a clear coat. Then you have to mount the new tire and balance it, which is another $150 minimum per any Dodge dealer. I appreciate the $513; however, you cant consider this case closed when you only provided half the cost to cover the damage your service department caused. 
  

  I will provide you an invoice from another Dodge dealer, so that you can see how ridiculous your estimate is. 
  
  Sincerely,
  
  *******************

  

  Business response

  06/09/2023

  Good Day Sir, 

  Per your request please see attached. 

   

  Regards. 

   

  Customer response

  06/15/2023

   
  Complaint: 20083917
  
  I am rejecting this response because:
  To fix this rim will cost about $300 and not $50 as you estimated. It has to be repainted after they smooth out the scratches and dents your service department did to it. 
  

  Please stop trying to deceive customers. You people have no shame at all. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/11/2022 took my jeep ** to have brakes and rotors also front differential was broken and had to replace tire sensor. It was over $2k in repairs. When I pick the Jeep up after a few days the brakes were grinding take it to another dealership to fix turns out they never did the repair. I also had the differential check and that was never fixed or repaired. The work I paid for was never done. I tried calling the manger several times and he refuses to get on the phone or answer my calls.

  

  Business response

  05/10/2023

  Hello maam,
  
  We have researched your grievance and have found that all work was completed as requested. We also reviewed with the technician that took the video and completed the work all was completed. All parts were also assigned to technician to complete work.
  
  We are here to help. This is a challenging claim as it appears the work was completed 9 months ago. Would you like to bring in the vehicle and our Service Management team can walk around and inspect the vehicle with you?
  
  Thank you 

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my Dodge Journey 2012 to ********* Beach Arrigo Dodge on March 07, 2022. The reason is Tire Kingdom told me that my vehicle needs to over to dealer for within the Electrical system. Which caused my *** not to start nor run. My Dodge was there for three days the first day they never checked it saying it was too late to get to it which I understood because they got it about 3pm. Then on day two I called a few times and they had not looked at it. Now I'm mad it's about 1PM, I then called back and said to ** who is agent assigned to me dodge that that wasn't right my *** should have been check first due to it was there overnight. Then they tell me they had to run a diagnostic on it I gave the ok then I got a call back saying they need to rerun the diagnostic because they are still not sure what the problem is, and the first one I would be charged for because I planned on getting the fixed there. I gotten the 2nd call back saying the problem was just a fuse and the cost to complete the job was $530.17 which I thought was too high, but I needed my ***. So, I picked up ***. To find that my A/C went out 1 hour after I got on the road, returned for them to tell me that not what I brought the *** in for, so it was on me I needed to pay about $1285.00 to fix. I then left there upset. Eight days later the Dodge stop running again after I put filled up on gas. So, I took my *** to another shop where they told me my Ignition coil, Fuse 20M, and sparkplugs needed to be replaced. So, they also changed the wiper blades all for the same price of $535.51 few dollars more. I called them back and explained that I should be getting some money back and compensation for my pain and suffering. Because felt they didn't do the well. The shift manger said there was no compensation for what I went through that my *** left there running didn't it. I FEEL LIKE BECAUSE I'M A WOMAN THEY GET AWAY WITH THIS!

  

  Business response

  04/12/2023

  To whom it may concern, after further review we are sorry that your experience here was not a good one and that you feel the way you do.Due to personnel shortages, we have a backlog of customers most weeks and do the best we can to get vehicles properly diagnosed in a timely fashion. We apologize that are pricing was not inline with your desires or needs and since your experience was not a pleasant one, we can refund $265.09 of the $530.17,which provide you with a 50% discount. We will cut you a check and send out over the next 7 business days, as long as you approve and are satisfied with resolution.
  
  Thank you and again, we apologize for any lack of service and/or inconveniences.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a tcm for a ram Promaster for a customer first tcm was defective no communication parts counter person ***** made purchase replacement which is not a normal scenario 2nd one had wrong software loaded and caused Witech not to successfully program they made me purchase a third one long story short after talking to Witech customer level 2 support is that they were selling me the incorrect part number talked to manager and *****. ***** having an attitude agreed to refund me everything especially since Im out almost 400 in Programing access fees I cannot get back. They have only refunded me 2 out of the three purchases and will not refund me the third and have not refunded me the 408 remaining balance since they will not get my original core back and ***** and the parts manage both giving me the run around I want the rest of my money refunded back especially since they wasted my time and customers time whos been without a vehicle a few weeks Im sick of there attitudes over there and incompetence I expect to get refunded the rest of my money or Im taking them to small claims court Ive only been refunded ****** out of the ******* Ive spent on the three modules I have disputed this with my credit card company but would like Arrigo to rectify it since they are the ones at fault for this not me

  

  Business response

  02/20/2023

  Resolved:
  
  Parts Director resolved concerns. He was able to get the right part and customer picked up as well as refunded the incorrect part that was sold to customer. 

  Customer response

  02/22/2023

   
  Complaint: 19414405
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  i received the correct part after the third try and am out more money in Programing fees then I paid for the part Im expecting to be refunded for the third one do to your dealerships mistake ****** Im just going to continue my dispute with my credit card company if I dont receive the last credit back especially because I have to deal with an I rate customer who has not had a vehicle for almost a month now

  

  Business response

  02/23/2023

  Your concern was reviewed and as you did receive the correct part at last, we will reimburse you for your inconvenience.  Please indicate best address to mail check. Thank you kindly. 

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  i would like to come in and have you return it directly to my card or can pick up a check

• Initial Complaint

  01/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have filed a complaint with the **************** . They filed miss information about my car to car fax and tried to squeeze $2700 dollars out of me on unnecessary work and made a statement that my car was dangerous to drive and thats untrue

  

  Business response

  01/23/2023

  To whom it may concern. Sir, per our attached Carfax report,can you clarify what information our dealership has misrepresented about your car? We are guessing currently its the miles and that the kilometers had been entered versus miles, as other businesses on here appear to have done the same but we would like to clarify with you. We can submit a correction with Carfax and it generally can take a week or two and it gets resolved.
  Please let us know how you would like us to proceed.
  

  Customer response

  01/23/2023

   
  Complaint: 18878249
  
  I am rejecting this response because: The odometer reading has been mis-reported to car fax . Who claim the car has more than ******* miles on the odometer which is only ****** Kilometers not miles . As well as the fact that they claim the car is unsafe to drive and that it needs a new caliper and engine mounts which is unbelievable.  I will contact a lawyer and begin legal action against both parties involved. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In August 2022 my car started having issues starting and the engine light was on. At that time, I took my car to the dealership Arrigo where I have done all service and maintenance since I purchased it. They connected the scanner to see what was going on, but the engine light went off. They assumed that the computer needed to be restarted. However, the issue was still there. The car wasn't functioning like usual. It had a problem receiving the fuel. Again, I took the car back to the Dealer, and they suggested I should clean the fuel injectors. On 09/03/22 I paid $347.40 to clean them, thinking that could be the problem. Unfortunately, the car was not fixed. It wasn't until the vehicle almost completely died in the middle of the street (12/24/22) before pulling it into the dealership, that Arrigo was ultimately able to diagnose that it needed to replace the Actuator Multiair, an important piece part of the engine. I purchased a brand-new Jeep (In 2017) that never has been functioning at its typical, and certainly not its ideal and optimal performance. This is evidenced by the fact that **** initiated a replacement of the engine in 2018. I was not given any alternative options that it would seem would have been offered. I was not offered a vehicle replacement, an opportunity to buy another car with the equity difference, an extended set of protections, or any special consideration etc. My car was at the dealer for almost 4 weeks. (12/24/22-01/11/23) the diagnostic was cylinder 3 was given a code the repair was going to be $3,941.54. I called Jeep and they said I don't have a warranty but as a courtesy, they will cover the cost of the part which was almost $2,200.00. and if I agreed to pay $404.00 for labor. I was not happy, but I was needing my car, so I accepted. On 01/14/22 I took my car back to the shop now cylinder 4 is giving a code. Since then, I have been waiting for a solution. In the meantime, I have been paying uber while they guess how to fix my car.

  

  Business response

  01/18/2023

  To: *****************************
  

  Hello mam,

  
  In response to your BBB complaint, currently the dealership is following FCA ************* protocol and working with ************* (Case# Sm escalation: *****/-***************** -) on your vehicle: 2017 Jeep Cherokee, VIN #: *****************. To our knowledge you have been in contact with them, just like your previous visit in December.When Corporate is involved, we must follow their protocol. As of now the information we have is that the check engine light came back on is because there is coolant in the cylinder, which would require an engine replacement.
  FCA customer care must approve help with an engine replacement. If they do so, the customer can then request for a rental with them during the time it will take the fix the vehicle.
  Hopefully within the next ***** hours we should know where FCA ************* stand.

  Customer response

  01/27/2023

   
  Complaint: 18824409
  
  Final result is still pending.  Arrigo has been making moves in a positive direction to an equitable solution.  Arrigo is keeping me informed of the process verbally.  I will provide timely updates as to their execution of these verbal commitments as they present themselves.    
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle in a few months back for an issue regarding a heat shield that was hanging. The dealership also did an oil change and inspection at the same time per my request. They also doing my axle seal was leaking which would require a replacement of a full axle. I was told parts would be ordered. The parts were ordered but I was not able to get an appoint for almost two months. So now I am driving the vehicle in this condition for the last two months per the dealership deeming it ok and safe to drive. They said they couldnt provide a loaner while the parts were being ordered. So now its December and I finally get into an appointment. I am sent home with a loaner and told everything would be covered under warranty as per arranged two months before. I get a phone call from the dealership stating the heat shield will now be $1800. I asked why and they told me the heat shield is now damaged extensively and its my fault. No! This dealer told me to bring the vehicle home two months ago with a hanging heat shield. So of course living on a dirt road and going on job sites this is bound to happen. This is now a dealer issue and they are not doing anything to rectify the problem. I was called to come pick up my vehicle in the morning. When I told the general manager about this issue he argued with me. Then tried to switch the issue around on me telling me I wanted to come get the vehicle! No! You didnt want to rectify the issue. I have filed claims with Jeep warranty. Still no resolution. I now have my truck back with a heat shield still hanging and not in functioning order. I have contacted the general manager expressing his dealership is at fault and received no texts back. Except to express that I chose to come get my vehicle. NO! I was told I need to return the loaner and get my vehicle. This dealer is taking no account for their action. Jeep warranty and another dealer cant believe first and foremost the dealership sent me home with an unsafe vehicle.

  

  Business response

  12/26/2022

  To whom it may concern:
  
  The dealership never let the vehicle go with the customer where it was deemed unsafe. Both an axle seal and heatshield are not considered safety components. In addition, we have never required a replacement of the full axle, nor was it deemed necessary to do so at any time.
  The heatshield was brought up by the customer when it was dropped off with our Service Advisor, ********** The customer has mentioned it was damaged and understood it would not be covered under warranty. The customer had mentioned she possibly possible ran over something on the farm and something might have got stuck on it.
  The heatshield itself replacement is labor intensive, as you need a certified technician to drop the transmission to replace the heatshield, as it surrounds the entire transmission.
  The dealership has always been willing to help the customer and at the same time cannot take fault for damage it didnt create particular to this specific case.  We also dont have appointments two months out. If the customer wanted to come in sooner than two months we wouldve been able to make it happen, as the General Manager always had direct communications with her and accommodated her as best we could.
  The customer had made it clear recently over the phone and upon pickup that she dislikes our dealership very much and doesnt want to deal with anyone at all.
  At this point in time if she chooses to go to another Jeep dealership and they charge her for the heatshield repair we are not willing to pay 100% of the cost of part and the labor, but to help and settle our business with the customer we can assist up to 50% of the cost. We have a very unhappy customer, and we want to try and do more right than necessary per our records to make up for the feelings the customer has.
  Please email a copy of the repair order ********************************************* from the other jeep dealership with the dollar amounts and we will review and respond back to BBB within the required time frame.
  Thank you

  Customer response

  12/28/2022

   
  Complaint: 18618599
  
  I am rejecting this response. 
  This dealership is blatantly lying. I never stated I ran over something on my farm
  Considering my property is flat which I can provide pictures. There is no running over anything. This is an excuse they are trying to use knowing I live where I live. 
  

  I have attached texts that have shown in October when I spoke to my advisor. After the first interaction I was the one who called the dealer come November 12 to find out if my parts were in since I never heard from the dealer. From that day on I called the dealer and my advisor several times to get an appointment. The dealer has a recorded line so they can go back and retrieve how many times I called and left messages with the operator and or on my advisors voicemail. When I finally got an appointment I was told they were backed up so thats why it took so long to get an appointment.  I was driving around with an axle that was leaking and a heat shield that was hanging down for this amount of time per dealership saying it was ok and safe and upon trusting this dealership I did so. After bringing back the truck there was more damage to the heat shield at this point. Common sense of course after driving the vehicle with an issue and not getting it fixed by the trusted dealer because of their scheduling What would happen? More damage. Now this dealer doesnt want to take responsibility for their actions. 
  Attached is also a picture of the inside of my right rim.
  When the vehicle was returned was a whole other issue in itself. Not only was it returned with a hanging heat shield once again it was also returned with caked on differential fluid. The dealer is so careless this is how they returned my vehicle. 

  I have been in a rental since last Thursday because I was told by another dealer and the warranty company that this is unsafe to drive around with a hanging heat shield. Also, the vehicle needs to be inspected to make sure the axle repair was done. The vehicle seems to be untouched. Which I have pictures of an army axle that shows it looks untouched. 
  This other dealer is inspecting the vehicle and will get back to me soon to let me know what the outcome is that they have found. This has nothing to do with being an upset customer. This has to do with poor customer service at this dealership. 

  Sincerely,
  
  *****************************

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 20th i purchased a pre-owned vehicle from Arrigo Group. This is by far the worst car dealership i have ever been to. Be aware and do not buy your car there. They sold me a **** Ram with an empty tank and no air conditioner. It took them four long hours to sell me the car. Adding insult to injury, later the ** is not working and the fuel tank now has an issue. Also, when i contacted the service department they could not even tell me when my car will be ready. I am currently getting my lawyer involve in this because this is just ridiculous. They are so unorganized. I demand that someone calls me back to make some type of arrangements or i will take this further.

  

  Business response

  11/11/2022

  The General Manager, *****************************, worked directly with *****************************. We got the truck fixed and also we financially compensated customer for inconveniences. ****************** told ** she was satisfied with this outcome and also has the General Managers direct cell phone number to call if there are any issues in the future.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Arrigo ********* Beach knowingly sold ** a SUV with an open recall with no fix against Stellantis policy and didn't tell us till after vehicle was sold to us, then wouldn't let us leave with the vehicle. Been days on hold and no answer after leaving multiple messages. Out of a down payment, out of my trade in, time, and zero solution but to upsell me a truck for twice the price. Would not honor warranty on the vehicle for a loaner until they found a fix for the recall. I mean if that's not shady what is. Awfully fishy.. Screams bait and switch to me. Not only that but now they're forcing me to pay to also have my trade towed back out of the dealership, just the most awful fraudulent dealership I've ever dealt with. Repeated calls now trying to force me to cancel the contract which we will not be doing.

  

  Business response

  10/26/2022

  Response:

  Customer is current in contact and working with Managing Partner of the dealership, *****************************. He spoke with customer several times and they came up with a resolution to fix the car. Waiting on some parts and are looking up to 5 business days to receive the parts and complete repairs. ******************** is also going to put a $1000 towards the extended warranty as well.

  Customer response

  10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Sold us a SUV with an open recall with no fix, didn't tell us till after vehicle was sold to us, then wouldn't let us leave with the vehicle. Been days on hold and no answer after leaving multiple messages. Out of a down payment, out of my trade in, time, and zero solution but to upsell me a truck for twice the price. Would not honor warranty on the vehicle for a loaner until they found a fix for the recall. I mean if that's not shady what is. Awfully fishy.. Do yourself a favor and read through reviews. Also want us to pay to have our trade in towed back out of the lot after forcing us to cancel our contract.

  

  Business response

  10/31/2022

  As of this morning, we have fixed the vehicle for the customer(s) and sorted out everything else out. Customers are working directly with ******************************

  Thank you 

  Customer response

  10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩