ComplaintsforArrigo Chrysler Dodge Jeep Ram Of West Palm Beach

• Initial Complaint

  10/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Sold us a SUV with an open recall with no fix, didn't tell us till after vehicle was sold to us, then wouldn't let us leave with the vehicle. Been days on hold and no answer after leaving multiple messages. Out of a down payment, out of my trade in, time, and zero solution but to upsell me a truck for twice the price. Would not honor warranty on the vehicle for a loaner until they found a fix for the recall. I mean if that's not shady what is. Awfully fishy.. Do yourself a favor and read through reviews. Also want us to pay to have our trade in towed back out of the lot after forcing us to cancel our contract.

  

  Business response

  10/31/2022

  As of this morning, we have fixed the vehicle for the customer(s) and sorted out everything else out. Customers are working directly with ******************************

  Thank you 

  Customer response

  10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a used car, 10 days later after heavy rains the car was leaking from the roof on both sides, passenger and driver side. We alerted the dealership immediately and asked to find a replacement. The sales man agreed, and for the last two weeks weve been waiting on a proper replacement. When we went into the dealership, they did not refund us our money, they offered to pay us $22,000 for a car we purchased for ******+

  

  Business response

  10/19/2022

  Customer was contacted today by **********************.  ************ spoke to spouse and he is going to talk to his wife regarding their options.  Option 1 is to fix the car as they do like it.  
  Option 2 would be to trade and give them the 29k towards another one. They will let us know what they decide to do. 

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Dodge Ram **** truck with a lifetime warranty on the drive train. I have had prior warranty work completed on the truck and every five years I have had it inspected by the dealership. The first five years it was recorded in the warranty record. The second five years the dealership did not record the inspection I believe because I had the inspection and paid for an oil change out of pocket. I called the dealership (****** Dodge, TN) where the work was done, and they claim their whole computer system is being refurbished and cannot supply me with an invoice for the inspection and work I had done. Now Dodge is refusing to repair my drive train stating I didn't have the vehicle inspected. I can tell you what the service manager looked like and some personal history about her that we discussed when I was at the dealership, which I could not know if I wasn't there. Dodge is trying to defraud me out of my warranty. Dodge Compliant Case# *****

  

  Business response

  09/09/2022

  To whom it may concern:
  It appears you have an issue with the Dealership in ********* not being able to provide you documentation needed in order to validate your Lifetime Warranty with Dodge the manufacturer. We are just a dealership and the warranty is secured through Dodge. We dont see how at this time our facility is at any fault for the warranty not being honored by the Manufacturer.
  
  Thank you 

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Arrigo doge of West Palm Beach serviced my vehicle. While they had my vehicle they said they where going to detail my truck. Shortly after the next morning I realized that there was a lot of wax left on the passenger side with swirls and burn marks in my paint. Even on my rubber seals. After calling what felt like evey number every manager. No one would call back or respond. Finally found time to take off of work and went up there. Spoke with a manager in person. He guaranteed me he would take care of my issues. The entire passenger side is messed up. He acknowledge the issues and even said they did it to his car. After giving my truck to the two more times because they promised to fix it. It would only come back worse than what it went in as. Now they won't respond or call me back and ignore me. I just want my truck to be the same way it was before I brought it into them. The entire passenger side has swirls, scratches and burn marks from their detailer. Each time they try to "fix" the problem they make it worse. I'm not asking for a new truck. Just fix what they messed up

  

  Business response

  08/11/2022

  I will follow up with service & management and look into customer concerns.  Thank you. 

  Customer response

  08/11/2022

   
  Complaint: 17669326
  
  I am rejecting this response because: This Is Not A Resolution To The Issues They Created. This Is The Typical Response I Have Get From Them That Gets Me No Where. I Want My Truck To Be In The Same Condition It Was Before I Handed It Over To Them In the First Place. I Don't Think That I Am Asking For Much. 
  Sincerely,
  
  *********************

  

  Business response

  08/13/2022

  Right now, sir we are working with our detail company, Dealer General, who we sublet all of our work out to. They are onsite and detail every vehicle. We have spoken with upper management, and you should be receiving a call in the next days from management to set a time to bring the vehicle back in for review so we can get everything correct. If you don't hear from them by Tuesday, please call me at ************. *************************. Thank you 

  

  Business response

  08/19/2022

  Management has reviewed customers concern and our latest findings and resolution:

   

  It has been 10 months since vehicle was bought and this company does not owe the customer anything as there is no documentation.  At the time we offered detailing as a courtesy for a wait time he had of 4 hours and his inconvenience.  At this point in time we have decided it is best that he bring his vehicle elsewhere to get it detailed and we will reimburse up to $500.00 as again this dispute has been going on for 10 months now and we would like to resolve and close out this issue.

   

   

   

  Thank You, 

   

  *************************  

  Executive Assistant 

  Arrigo Chrysler Dodge Jeep Ram

  West Palm Beach

  Customer response

  08/19/2022

   
  Complaint: 17669326
  
  I am rejecting this response because:
  These are all lies! Which can be proven through the continous calls and text messages going back and forth with both employees ***** sales manager and ******* from service department. It appears they have not been keeping up on their records. 

  Not only did they acknowledge they messed my truck up, but also tried to fix it three times.  With ***** personally taking my truck off the property to " His" guys who takes care of his personal car. Each time not only not fixing the problems they made it worse.

  If this was true why would they loan me a vehicle three separate times while they kept my truck to fix their mess up? 

  Including painting the tailgate they knew they could not get away with.

  At this point I will be contacting  my attorney to take it to the next level. My attorney told me to give them the benefit of doubt to do the right thing.

  After hearing this last response only helps prove they are lying 100%.  i have been keeping all records of communication from their representatives from day one.  I can prove everything in the last reply is a lie. 

  Subpoenas will include **********; the sales manager, ******* and ******* from service department since these three guys are the ones have been dealing with this issue from day one. 

  any other response from them at this point is no longer needed unless it is to fix what they messed up. 

  period!
  Sincerely,
  
  *********************

• Initial Complaint

  04/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get my gap refund for vehicle paid off early. I have called every finance manager, which they tell me to do, leave voicemail, and no one calls back. I have left a message and then had my information GIVEN to salespeople to sell me a new car! I want the refund for my gap that is rightfully due to me. Now I just bought a new car and the new dealership said Arrigo WPB is the only dealership who can give my refund back. I had a 2017 Dodge Ram that I just sold exvhanged and want refunded for my unpaid warranties refund and gap insurance. No one responds unless using a third party agency. Please help.

  

  Business response

  04/30/2022

  Hello mam,

  I'm looking up your name, ***********************, and I see you purchased a vehicle from the Arrigo Chrysler Dodge Ram in ********* Beach location on 10/28/2017. The vehicle was a 2017 Ram ****, vin number: *****************. Can you confirm this is the vehicle you are referring to? We only show that a ***************** was purchased for $900.00, which would have expired back in October 2021. Or are you referring to another vehicle purchased at another Arrigo location because we show no record of Gap being purchased on file here. 

  Thank you 

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 9, 2022, I left my vehicle to jeep grand cherokee limited 2015 west palm beach arrigo jeep service. One of the complaints is the noise coming from the vehicle. I clearly said to the service that I do not know where the sound comes from, please make a diagnosis, make a test drive and find the cause. Afterwards, the service said that they found the cause of this noise and other malfunctions and said that a total cost of $5200 parts and labor replacement is required. After confirming the repair, I got a phone call (******) by the service today on 03/11/2022 and the service said that the sound problem was not completely resolved and an additional $4000 part (transfer case) needed to be changed for it to be fully resolved. In summary, the service came with an additional part change request that was not specified in the first diagnosis, and they did a wrong/missing diagnosis. We would not have accepted this repair if they were told that total repair cost would be $9000 because this vehicle is worth approximately $12000. The company acts in violation of the customer rights protection law and tries to deceive the customers. Although the problem is still not resolved, they also shows an example of irresponsibility by stating that we will be responsible for paying the price of the rental car provided by the service after 17:30pm today.

  

  Business response

  03/30/2022

  Attn: Serkan Ozonder

  Currently I am investigating all documentation and employees who were involved with this vehicle. the $5200 that was spent, was invested in maintenance and light repair work. This dollar amount I know at this juncture has nothing to do with a "Transfer case". We do know back on 03-16-2022 we could not duplicate the issue > "jerks, and feels like it hesitates to drive forward" per a quote I have on a repair order. Please give me until Friday this week, April 1st, to finalize a resolution, as I really need to get with all parties here and again, review all documentation. Thank you and I apologize for any delays.

   

  Customer response

  04/04/2022

   
  Complaint: 16885097
  
  I am rejecting this response because:

  Dear Authority,
  
  Manager of this Service just letting/passing the messages between us an his employee. It's expected from this level of person to find a resolution. It's clearly obvious that their aim is just and only protecting their profit and play games with their customers.
  
  Here is more details and the truths, this service is hurting their customers in an amateur way and with wrong and incomplete diagnosis. Increasing repair cost gradually. This issue also exist around two years ago. They could not even diagnose at the first time and just charged money for doing nothing at that time.
  In short, the repair cost, which was initially determined as $5206, reached out  $9000 with an additional $4000 cost as the problems were not resolved. And in the end, the car is in the same condition for ************* Issue as the day it went to the service, even worse in terms of noice problem. $5200 was paid for this car which did not even has a market value is $16000. It's not logical paying this amount of repair cost. It could be said at the beginging and it was not unfortunally.
  
  Additionally the $2000 FCA does not given by this service's effort. Please do not make advertising like you do this. We do more then 10 days going back and forth going telephone calls and email this $2000 popped up.
  
  Hee is more details: 
  On 03/16/2022 I picked up the car without the "transfer case" change done. When I start driving the car I see these
  - 4 wheel drive service light still popping up
  - There are some weird noises from the front of the car which does not exist when we first drop the car at the Arrigo ************* I explained to the service these noises arose after they did work on the car.
  - Also see that, when the first start driving the car, there is shaking back and forth thru the engine.
  - Next day (3/17) we again dropped the car to the service and after 2 working days! (they work on Saturdays). They did a test drive and said that
    - transfer case needs to change for 4 wheel drive issue
    - The noise mentioned above they said coming from tires. Interestingly at the first inspection they said, Tires are good please see their inspection video link** below
    - They did not respond about engine shaking and also no official inspection results were shared.
  
  Today our car was inspected by Good Year and they said tires are good.
  I want to ask What kind of game this ************ is playing? They do something wrong during repair and their words conflict with the initial inspection.
  This is also important: After 1st inspection with the cost $5206 they said that there were 3 noises and they fixed 2 of them and the 3rd one is tiny and even we can not hear this noise. Opposite to what they are saying, as a result of noise issue worst then before.
  
  Also, This 4 wheel drive issue was told this ************ more than a year ago. At that time they said nothing and found nothing!
  
  We really losing trust in the Jeep brand. This car service is a shame for Jeep Brand and do you think do they know what they are doing?
  Why does a car await 2 days in the service for nothing?
  
  As a result, I asked and they shared the uptodate cost with FCA Credit by $2,000 and also the part number of the transfer case.
  Starting from here is again very interesting and shows that this service does not care about their customers and plays cheap games and works against customer protection laws.
  
  The retail cost of the part (part#: R8454628AB) Transfer case that said needs to change on the Mopar website is $2,655.00 and they are selling this part to us for $3266.24. This part is Remanufactured and how this price difference can happen?
  Please see the direct link:
  https://store.mopar.com/oem-parts/mopar-transfer-case-r8454628ab
  
  
  I have also checked with our card VIN (*****************) and see that there is another part (Part# ********AD) for transfer case which %********* (Mopar web sites says) to our car and its price $2,185.00, cheaper than the above one and its condition is "New". How this can happen? Shipping also is only $25
  
  Please see the direct link:
  https://store.mopar.com/oem-parts/mopar-transfer-case-********ad
  
  This service is trying to find the results by trial and error and this is not an experiment. They need to know what causes the issue and diagnose and say possible cost at the beginning not at the end or gradually increasing price, changing their advice. This is not a game and they need to know what to do.
  
  I did quick research by the Engine light code-shared by the service ("U0403-00 **************** received from the **Case") and experienced authorities responses/articles showing that "Transfer case control module" can also cause the issue or "Transfer case motor". So where this is going after changing the transfer case? What if they say later they need also to change these parts? Another $500 another $500 etc. Where is the expertise of this Service?
  The thing they need to do logically is trying each part, if dont know by expertise or findings, and change the one that fixes the issue.
  
  **
  Please see the uptodate cost link by the service (Work order total: $1,938.02 including $2,000 FCA Credit)
  https://app.********.com/v/estimate/nAaKOAds
  To see the initial inspection video, Click this and Press "Back to Videos" button on the top right.
  
  
  In a nutshell,
  As we said above we are losing the trust to the Jeep brand because of this Jeep Service's not-good approach as cost, customer care, etc.
  
  Ideal resolutions:
  1- Fix all the issues with the previous cost of $5206 and close the deal. This is the option that shows that Jeep Cares their customer and protect them and the Jeep Brand
  2- Nothing resolved at this moment, 4 Wheel drive issue is still there and the car has bad noises than before. Get out all the parts put into the car and pay our money back ($5206)
  
  Sincerely,
  
  Serkan Ozonder

  

  Business response

  05/09/2022

  **************** Ozonder is in communications with our Operations Director for Service & Parts, *******************************, working out a resolution.

  Thank you

• Initial Complaint

  12/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My vehicle was brought to the service department here for a minor repair. Due to their lack of security and not taking proper precautions my vehicle was stolen while in their possession on their property. I have lost time from work as well as financial loss due to this incident and the dealership is refusing to take any responsibility due to their negligence. They are refusing to provide me their insurance information or any reimbursement for the financial loss this has caused me.

  

  Business response

  01/20/2022

  Business Response /* (1000, 6, 2021/12/30) */ Hello Mr. ******, I'm very sorry to hear about this incident and what you have gone through. I can assure you that we have a very safe and secure property. This is nowhere near the norm. It is fortunate that your vehicle was recovered for certain. Can you send me any invoices or bills that you have incurred due to this incident that shows you had to come out of pocket for anything? I will be happy to review and see what I can do for you right away. Thank you Consumer Response /* (3000, 8, 2022/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is extensive damage done to my vehicle I am still waiting for the quotes for the cost of the repairs. Please provide your insurance agency and policy number so I can forward to my insurance agency. Business Response /* (4000, 10, 2022/01/10) */ Yes sir. We are sorry but I was not aware of "extensive damage" nor any damage at all. I was instructed to let tell you if you haven't already, please file a claim through your adjuster. Once done that you can call XXX-XXX-XXXX and ask for Trina. She would be expecting your call with that information. Thank you Consumer Response /* (4200, 12, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have filed a claim with my insurance and am now out of pocket my $1,000 deductible. Due to the extensive damage my insurance has deemed my vehicle a total loss and I now will not be getting my car back. It is a rare vehicle and was not easy to acquire and this is extremely upsetting. I'm requesting at the very least to be reimbursed for my out of pocket deductible costs.

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