Business ProfileforSchumacher Auto Group, Inc.

Service ***** is Unprofessional and Incompetent at Best. Purchased a 2024 Canyon Denali that came with a Blemish in the Headliner, Manager said that it is easy to fix, Not to Worry, we will order the headliner, install it and you'll be on your way soon enough. Well brought the truck in Monday July 8, 7:30am. by 5pm without hearing from them I called ****** (who appears to be Brain Dead) he says we didn't get around to it today maybe tomorrow... I said well then why you make the Appointment in the first place, he said and I quote "I did not make the Appointment, someone else did". Next day I called the Sales Manager (*******) who was promise she will get to the bottom of it. And she did, turns out that the Whole front Glass has to be removed and put back in by a Specialist they have to bring in because there is Calibration to be done to sensors and who knows what else. bottom line is it should be ready by Wednesday. The Specialist then comes in, removes the Glass, They are ready to install the headliner and turns out it is defective. They have to now order a new again, they will get back to me with an ETA. I called ****** to ask that he makes sure since the front glass has been removed that the 2 week old Vehicles windshield is covered with plastic or something to protect the interior from dust and flying insects. The Genius tells me he'd like to but they don't have anything to cover the hole with. I said they sell 100' rolls or plastic at any hardware store for a few dollars, you mean to tell me the vehicle is just going to sit there collecting dust until the work is done? His answer and I quote was "Yeah, Pretty Much!" Of all things to say to a client to give him reassurance the vehicle is in good hands he chose to say that? What a F..ing Genius this guy is. I again called ******* the Sales Manager and let her know how upset I was. Today is Thursday 5:30pm and I have not heard from any one.