Business ProfileforStorage Rentals of America

We had a horrible experience with them. Per their website the facility has an entry gate and it is completely fenced in. That does not per the manager ****** mean that it is secure. We have complained about it being unworkable for a year now and rent has gone up multiple times in the year and a half we have been there. Until I stated that I was going to the BBB I have not been called back. When I said that then finally within 15 minutes I was called back. Do not rent from here if you want communication and or good customer service because you will not get it. I have called multiple times and had been noted to my fuel for 3 weeks for a call back from the property manager and this is not the first time over the year that the gate has not worked that I have complained about it. Was told by a rep would I rather the gate be locked and not being able to access my items. They have unit access until 10pm but with no working gate anyone can access these units at anytime. It is open at all times. I asked for reimbursement of 1 month which they refused. Never recommend renting from storage rentals of America. We had no problem with the storage unit prior to their management taking over. We rented at this same facility and came back to due the ease we had the original time. That was not the case at all this time.