Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought this was a good company as your website rated it 5 stars. They have all my information and now I have fraudulent activity on my bank account which I had to close.When I called the toll free number to follow up, they just said my name. Not a professional greeting. They have my drivers license number, social security number and address.

  

  Business Response

  Date: 04/04/2025

  Dear ****,
  
  We have reviewed your inquiry filed with the Better Business Bureau and remain committed to not only clarify any misunderstandings but to resolve any concerns and achieve a positive outcome on your case.
  
  We understand your frustration. When checking the records on our end, there is only one payment that we have processed on your file for $150 on 3/26/2025, which as the representative working on your case explained on the phone on the same date, is half of the payment for the **************************
  
  Please see attached the engagement agreement which outlines the services we would provide and fees for said services, as well as the invoice for the services and the receipt for the only payment we ran. Any irregular charges on your account are not related to Innovative Tax Relief.
  
  Additionally, for clarification purposes, please see attached said agreement. On page 9, section 6, youll find our refund policies. Based on the provisions found within said agreement, a refund is not available in this instance.
  
  Please don't hesitate to contact us if you have any questions or require clarification.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salsalesman *** guaranteed me he would save me 30 to 50 thousand dollars in back taxes on my back taxes or my money back. Money back Guaranteed is why I went with him. They charge my cc $ ****** . ******* ******** called me back a few weeks later and said there's no way he could get my back tax lowered.*** blatantly lied to me . I just want my money back since they never provided any services to me. ***** **** ************

  

  Business Response

  Date: 02/06/2025

  Dear *********,
  
  We have reviewed your inquiry filed with the Better Business Bureau (BBB) and would like to clarify any misunderstandings. We remain committed to resolving any concerns and achieving a positive outcome for you.
  
  We understand your frustration regarding payments made.  The fees cover our professional services, including facilitating the tax investigation process as it happens through high level professionals that can ensure the best possible outcome. As proof of this, please see attached the Power of Attorney forms you had signed and that were submitted to the ************************ (***) to initiate representation on your behalf.
  
  As the expert working with you explained on 12/20/2024, as well as stated within the Engagement Agreement you had previously agreed upon and signed, delivery of services is contingent upon payment of fees as found in the agreement, which were not completed in your case.
  
  Additionally, for clarification purposes, please see attached said agreement. On page 9, section 6, youll find our refund policies. Based on the provisions found within said agreement, a refund is not available in this instance.
  
  Please don't hesitate to contact us if you have any questions or require clarification.
  

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22904581
  
  I am rejecting this response because:     On the engagement agreement document innovative sent that is not my signature. It looks like it was forged by someone other than me. It's not my signature. This is a forged signature.  
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 02/11/2025

  Dear *********,
  
  As informed by the representative working on your case during your conversation with him on 11/25/2024, these signatures are recorded electronically for ease of completion for our customers.
  
  On pages 11 and 12 of the previously attached Engagement Agreement, you will find the Certificate of Completion of your electronic signature on 11/25/2024. Discrepancies between this electronic signature and your physical signature are to be expected due to the nature of electronic signatures. 
  
  If you have any questions, please don't hesitate to contact us.

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22904581
  
  I am rejecting this response because:    The papers that have the fraudulent signature on them were not even sent to me to read. I would have not signed them. ***, the guy I talked to must have signed them. I did not agree to any of their terms. It even says on their front page they'll refund immediately with no questions asked. That's exactly what *** the salesman told me. He promised me that if they can't reduce my late taxes, they'd refund me guaranteed. They never supplied any service to me and never saved me a *****!!  ************ is a fraud and are liars. I want my money refunded. If my money is not refunded, I will give a bad review and will let everyone know how I was treated by their company.  

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by phone about helping with filing back taxes I was told the initial fee was $300.00. at the time I didn't have that so I was told $150.00 to get the process started and then I could break down the remaining payments. Well after paying $150.00 nothing was done. Two weeks later I was receiving constant calls about the balance of $150.00. I then explained that as of right now I couldn't do that and would like to cancel and refund my $150.00 because nothing was done yet and I would reach back out when I was ready. No refund has been made and they cancelled the chargeback from my bank! I would like to have all my funds refunded **** because I did not receive any services that were promised!

  

  Business Response

  Date: 12/04/2024

  Dear Deja,
  
  We have reviewed your inquiry filed with the Better Business Bureau (BBB) and would like to clarify any misunderstandings. We remain committed to resolving any concerns and achieving a positive outcome for you.
  
  We understand your frustration regarding payments made.  The fees cover our professional services, including facilitating the tax investigation process as it happens through high level professionals that can ensure the best possible outcome. As proof of this, please see attached the Power of Attorney forms you had signed and that were submitted to the ************************ (***) to initiate representation on your behalf.
  
  As the expert working with you explained on 11/11/2024, as well as stated within the Engagement Agreement you had previously agreed upon and signed, delivery of services is contingent upon payment of fees as found in the agreement, which were not completed in your case.
  
  Additionally, for clarification purposes, please see attached said agreement. On page 3, section 4 and page 9, section 6, youll find our refund policies. Based on the provisions found within said agreement, a refund is not available in this instance.
  
  Please don't hesitate to contact us if you have any questions or require clarification.
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hir** innovative tax for $3000 over a year ago to r**uce my tax bill which was around ****** . I rarely heard from them..continu** to get *** notices with penalties and fees. Innovative would tell me this was just scare tactics. Recently innovative tax call** me stating they came to a resolution of 36,000$ with a monthly payment of $435. The interests and penalties accru**...this company did nothing for me and when I ask** for a breakdown of what they did...they did not respond. I'm 72 years old...I was faithfully paying the *** every month when I hir** these people so I could get it resolv** so I wouldn't have to work so much. I stopp** working in Oct ....I have since return** to work after they quot** me this tax bill that has nearly doubl**. I call ** the *** today to prevent any *****/levies and bc I got zero help from innovative tax...Im worse off than when I was paying directly to the **** I'm now scar** to hire another company. The *** wants me to resume these payments at 435$ a month now. I want my $3000 refund** so I can pay down my debt apparently on my own. They promise to represent their clients and they have done no such thing. I have no written communications from them...it has been verbal.

  

  Business Response

  Date: 11/26/2024

  Dear ********,
  We've reviewed your inquiry filed with the Better Business Bureau (BBB) and believe there may be areas of miscommunication in what you expressed. We're committed to resolving any concerns and achieving a positive outcome for you.
  The difference in the amount owed is due to your 2021 and 2023 taxes not being filed at the time in which you hired us. After filing, new tax debt is assessed if it wasnt paid previously as it was on your case. Please see attached to this response transcript reports from when your case was started as well as from the current month which show this change happening.
  For your reference, we've included other relevant documents in this response, including the 433-D Installment Agreement form, which establishes a payment plan negotiated with the ***. These show proof of the work that has been done on your case. Additionally,  we've included call logs demonstrating our ongoing communication efforts. These logs will detail call dates, times, and attempts made via email and text. 
  We understand your frustration regarding payments made.  These fees cover our professional services, including facilitating the tax resolution process as it happens through high level professionals that can ensure the best possible outcome.  Our goal is to deliver the comprehensive tax services you deserve. 
  To clarify, please see attached the service agreement you previously agreed upon and signed. On page 4, clause 9 and page 12, Notice of Right of Cancellation, youll find our refund policies. Based on the provisions found within said agreement, a refund is not available in this instance.
  To achieve a successful resolution, your cooperation is highly valuable. Please don't hesitate to contact us directly if you have any questions or require clarification. We value your business and are dedicated to exceeding your expectations.
  
  

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 9/19/2023 I received an unsolicited call from a company called Innovative Tax Relief. They claimed they could help with my current tax situation and get my interest and penalties abated or reduced as well as negotiate an affordable payment plan with the **** I agreed to move forward with them, but soon after paying a $500 deposit and then another $2,350 on 10/2/2023 they asked for the 2nd part of $2,000 on 11/10/2023. I said I didn't want to pay them any more money until they negotiated the penalties and interest be reduced and a reasonable payment plan. They said they couldn't do anything for me until I paid the 2nd $2,000. So I finally gave in and paid them. Thinking I could do a chargeback with my credit card company if they didn't follow through. After about ***** days more I still didn't see any payment plan or emails sent to me. They sent my file to someone overseas who would call sometimes and leave me a message with a payment plan option for over $1,100 per month. They didn't send me anything in writing or do anything to reduce the penalties and interest as promised. The payment plan was ridiculous and I could have just done that on my own. I'm asking that this company refund me for everything they charged me for. I have requested a refund several times and attempted a chargeback with the credit card company, with no success.

  

  Business Response

  Date: 04/09/2024

  Dear ****,
  
  Thank you for reaching out to us. We understand you have questions about our services, and we'd like to ensure you're fully informed about the work we're doing on your behalf.
  
  We've reviewed your inquiry filed with the Better Business Bureau (BBB) and believe there may be some areas of miscommunication. We're committed to resolving any concerns and achieving a positive outcome for you.
  
  As per our records, you hired us to negotiate a pending tax balance. The payment schedule for this service was clearly outlined and agreed upon beforehand on the service agreement.
  
  For clarification purposes, as previously stated "penalty abatement" requires compliance with the **** which is not possible when you have a pending balance without a payment arrangement on file.
  
  For increased transparency, we're including call logs demonstrating our ongoing communication efforts. These logs will detail call dates, times, and attempts made via email and text. Additionally, we will provide copies of the tax forms previously shared with you as proof of our commitment and work.
  
  We understand your frustration regarding payments made.  The fees cover our professional services, including facilitating the tax resolution process as it happens through high level professionals that can ensure the best possible outcome.  Our goal is to deliver the comprehensive tax services you deserve.
  
  To achieve a successful resolution, your cooperation is highly valuable. Please don't hesitate to contact us directly if you have any questions or require clarification. We value your business and are dedicated to exceeding your expectations.
  
  Thank you for your time. We look forward to working with you towards a successful resolution.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21545904
  
  I am rejecting this response because:

  To date I have never received any documentation about any agreed upon IRS tax debt payment plan and the payment amount that was verbally given to me, by an overseas person was way above what we originally talked about when your company called me unsolicited.  I will accept a partial refund less the $400 processing fee.  You have done nothing for me!   Please refund me the $4,300. 

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/11/2024

  Dear ****,
  
  Thank you for reaching out again. We understand your desire for further documentation.
  
  For your reference, we've previously included relevant documents in previous communication with you, including your transcript reports, which outline your current tax situation and the 433-D Installment Agreement form, which establishes a payment plan negotiated with the IRS. These show proof of the work that has been done on your case. We've attached to this response proof of prior delivery of these forms, as well as the forms again for your convenience. 
  
  We remain committed to your case. However, to clarify, please see attached the service agreement you previously agreed upon and signed. On page 4, clause 9 and page 12, Notice of Right of Cancellation, youll find our refund policies. Based on the provisions found within said agreement, a refund is not available in this instance.
  
  We're happy to address any further questions or concerns. Please don't hesitate to contact us directly:
  *********************
  Customer Experience Manager
  **************
  *********************************
  
  We value you as a customer and strive for your complete satisfaction.
  
  Sincerely,
  Innovative Tax Relief

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21545904
  
  I am rejecting this response because:  Just refund me. You provided no value.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/05/23 first call on my cell from representative of company solicitating for customers 01/10/23 first payment of 150$ to agreed verbal total of ****$ for tax services to resolve 2016 thru 2023 taxes and intervene any further harassment , stop any possible garnishments 01/10/23 second 150$ payment 01/31/23 started ****** $ payments to be paid electronically received every two weeks x9 mos Continued to receive lhreatening letters and the amount supposedly owed continues to increase stating that I have not contacted the *** or had any representation attempt to contact them on my behalf, when I called the agency they informed that was normal bc they would not do anything til I was paid up in full, this was not the agreement, but I gave them all the info requested and cont. to pay up to the agreed ****+ due to the *** kept increasing towards the end payments, then they continued removing payments x2 more months and I still have had no intervening or attempts to assist in my tax returns at all! *** continues to state no one has represented me or requested any thing regarding my case and my interest has been added as appropriate for this entire past year and ongoing since I have not contacted them re; the tax diffs, so no one has done anything to represent my case after ****+ has been taken for their services and they still insist I owe them more money!! they got more than they gave me,; I can't even pay another honorable service to actually do the job due to the money I gave innovative for no services!

  

  Business Response

  Date: 01/19/2024

  Dear *****, 
  
  We hope this message finds you well. We appreciate the opportunity to address your concerns and provide additional context regarding the services we have been engaged to perform on your behalf.
  
  Upon receiving your complaint filed with the Better Business Bureau (BBB), we thoroughly investigated the matter to ensure a fair and accurate representation of the situation. It appears there may be some misunderstanding, and we are committed to resolving any issues to your satisfaction.
  
  Our records indicate that you engaged our services for tax preparation covering the years 2016-2019 and 2021-2022. We have made diligent efforts to communicate with you through various channels, including calls, emails, and text messages, to request the necessary documents and completion of the organizer essential for the tax preparation process
  .
  We sent you a detailed email outlining the required documents and provided you with an organizer, which is crucial for us to complete the tax preparation accurately. Despite our attempts to follow up and facilitate the process, it has been challenging to reach you. We have left voicemails, sent emails, and text messages in an effort to convey the importance of your active participation in providing the required information.
  
  To provide additional transparency, we will be including the call logs that clearly demonstrate our consistent efforts to communicate with you. These logs will show the dates and times of our calls, voicemails left, and attempts made through email and text messages.
  
  Furthermore, it is essential to note that you signed an agreement with us outlining the mutual obligations for a successful service engagement. The agreement emphasizes the client's responsibility to cooperate by providing necessary documentation and completing requested forms to facilitate the tax preparation process.
  
  Unfortunately, our ability to complete the service is contingent upon receiving the necessary documentation and completed organizer from your end. We are here to assist you, and we remain committed to finalizing the tax preparation once we have the required information.
  
  We understand the frustration expressed in your complaint regarding payments made. It's important to clarify that the fees collected are for the professional services rendered, including our ongoing efforts to communicate with you and facilitate the tax preparation process. We are dedicated to ensuring that you receive the comprehensive tax services you have engaged us for.
  
  We kindly request your cooperation in promptly providing the outstanding documents and completing the organizer to move forward with the tax preparation process. Once we have the necessary information, we will resume our work to address your tax concerns diligently.
  
  If you have any further questions or concerns, please feel free to reach out to us directly: *************** ************** or at ********************************** We value your business and are committed to resolving this matter to your satisfaction.
  
  Thank you for your understanding and cooperation.
  

  Customer Answer

  Date: 01/28/2024

   
  Complaint: 21130339
  
  I am rejecting this response because: disbelieving the businesses words starting they did not receive any or all of the documents requested to complete the years taxes in question, all documents and forms were sent upon request via fax to the agent requesting the information, I have all the evidence the number of pages and dates and number sent to receive  so the sent proof of attempts to communicate with me do not match that you received the paperwork, the pay and I have letters from the *** that proves you have not done what you signed up to do, so all youre doing is making my case and further making me upset, you haven't done your job so at least return half my money, I'm allowing you to keep some for what little work I'm assuming you did,

  I don't accept your weak excuse for keeping my money, finish the job or return half the money that's all I am accepting
  
  Sincerely,
  
  *************************