Business ProfileforNewSouth Window Solutions of West Palm Beach, LLC

In late January 2023 New South Windows installed 11 new hurricane impact windows from a sister company Eco Windows in my home. One window, window number 8 was never right since the day it was installed. When window 8 was first installed a metal part that keeps the glass in the window was falling out. The installers said no problem will will just have our service department fix that for you. So when the service techs showed up the first time to fix it they tore the rubber gasket at the bottom of the window. So they said they would have to come back because they did not have the gasket material. Finally at the end of April 2023 they came to fix the gasket. When the techs put the window back in they broke the ballast in the window and they told me to NOT OPEN the window. The service manager at the time, ******** told me it would *********** to 8 weeks for the part to come in. In early October 2023 I called the service department again about this issue and spoke to ******** and she said I would be hearing from them in 4 weeks. No one called so I called and left a message and no call back. Just around Thanksgiving I spoke to the new service manager **** and he said the part would be in the first week of December. Since mid December 2023 I have left two messages for **** and again no call back. When speaking to **** around Thanksgiving I told him that three other windows had gaskets that were torn, or just plain missing on them. So those windows also need to be fixed. What I am simply asking for here is for New South to come to my home and finish the job on window number 8, and repair the gasket material as per their warranty on windows number 9, 10 and 11.