Business Profile

Used Car Dealers

Benji Auto Sales, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Benji Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

77 total complaints in the last 3 years.
47 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel like contract fora finance vehicle paperwork on February 7 with this company they took a $8000 deposit then they canceled the contract of the vehicle said that the vehicle wasnt available. Then they did another contract for another vehicle then they said that vehicle wasnt available then they did another contract for another vehicle. Said that vehicle wasnt available then they did another contract for another vehicle for that vehicle wasnt available. Set over a 30 day period for individual different contracts were filled out and $8000 were taken for a down payment. And I still have no vehicle. I still have not received my money back. They are not answering the phone calls. Theyre not answering email or text. Then my credit was ran again after the 30 days without my permission. As a result, they have ruined my credit and I feel like they fraud me out of $8000.
Business Response
Date: 03/12/2025
Good afternoon,

The $8,000 refund was issued on 03.11.25. It takes 48h to reflect back to your account.
Initial Complaint
Date:03/09/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/15/2025 I entered the dealership to pick up a 2023 Tesla Model 3 I had purchased 2 weeks prior, after some delivery issues with time the car arrived at the dealership late and with damaged that did not match the photos of the vehicle I was shown while at the dealership.I explained that I didnt want the car in that condition and therefore wanted to cancel the loan that had been opened, I was then told that I would lose my down payment as well as be charged a $1,000 fee for cancelling the purchase, the dealership suggested a different solution of purchasing a different vehicle on the lot and they would move my down payment from the first car over to the new one, cancel the old loan, and open a new loan for the new car.I agreed with this solution and purchased a 2022 ***** Model Y with the dealership the same day, the finance director assured me the previous loan would be cancelled ********** has now been over a month, and 3 unacknowledged emails to the finance director, and no movement toward paying off the loan for the car that I dont have. I have contacted the bank the loan is with and they state that Benji auto sales has not provided any information or been in contact with them at all in regard to the closure of the account.The first payment on this account still stands on 03/22/2025 for a vehicle that I do not have. This account needs to be closed to not impact my credit in a negative way.
Business Response
Date: 03/13/2025
Good afternoon,
The accounting department confirmed that a request to cancel your first deal with **************** was sent to the bank, the process should be completed by Monday 3/17/25
Customer Answer
Date: 03/17/2025

Complaint: 23042315

I am rejecting this response because:
upon contacting the bank today (03/17/2025) the account is still open, the bank explained that they are still waiting for confirmation on the closure of the account.

Sincerely,

*********** ******
Business Response
Date: 03/18/2025
Goof morning,

***** Fargo completed the flat cancellation 3/18/25. Please find confirmation attached.
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** ******
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a used EV that should have qualified for the Used EV tax credit. Vehicle was purchased around 4/22/24. After purchasing the vehicle I noticed that they did not provide me with the form ***** so that I could claim my tax credit. Once I called them to explain what I needed. They started to ghost me. I tried reaching out to them multiple times and they would either send me to a voicemail that's full or just hang up. I decided to just wait until I filed my taxes and see if I would be able to claim my tax credit but my submission keeps getting rejected stating that their database says a vehicle you used to claim the Clean Vehicle Credit wasn't purchased during the tax year.
Business Response
Date: 02/27/2025
Good afternoon,

The EV tax credit was transferred to the dealership and the funds received were deducted from the sales price of your vehicle as stated in our pricing disclaimer. If you wish to obtain more information please email ************************************************************
Customer Answer
Date: 02/28/2025

Complaint: 22988907

I am rejecting this response because:
In your disclaimer it states 'Regarding vehicles that may qualify for the ** TAX CREDIT, please confirm by calling Benji Auto Sales and ask to speak with one of our Finance Specialist regarding the ** Tax Credit.' Which I tried to do multiple times. The price of my vehicle did not go down from sales price. There was no adjustments to my sales price for Benji Auto Sales claiming the ** tax credits. In the buyers contract it does not state anywhere that I agreed to transfer the *** to the dealership to reduce the price. I need proof that I agreed to the *** transfer to the dealership.

Sincerely,

*** ******
Business Response
Date: 03/18/2025
Mr. ******
As previously mentioned all of our vehicles are discounted for the ** Tax credit, our finance managers inform all of our customer of this benefit at the time of sale. Upon reviewing your communication with our manager it shows that he disclosed that the ** tax credit was going to be applied to the sales price of the vehicle. I have attached the communication, it shows you messaged ******* ******** regarding the form ***** ( ** Tax form) and he responded via a phone call.
As of how the discount was applied the cost of your vehicle was $29,105 and we sold it to you for $24,888.34, therefore you received a credit of $4,716.16.
Customer Answer
Date: 03/19/2025

Complaint: 22988907

I am rejecting this response because:
The manager did not disclose that the ** Tax credit would be applied as a discount. The vehicle sales price was $24,999.99 making it eligible for the tax credit. That was the only reason why I ended up purchasing the vehicle in the first place. Especially, when I was unable to view the vehicle before purchasing and as it was sold as is. The vehicle came with a bulge which I had to replace immediately. The rims were all damaged severely and the car had scratches on the outside and damages inside. If the sales price was $29,000 as you say then it would not qualify for the ** tax credit because it needs to be under $25,000 sales price.
You're attached communication only shows the text you guys received from me with no response. I did not receive a call back and even If I was able to reach you guys I would just be forwarded to a voicemail that's full.

Sincerely,

*** ******
Initial Complaint
Date:02/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** sales guy sold me a car on nov.11th 2024 he had me pay a $4000 payment over email for my car and it would be delivered in 3 days to my home. i did so after this i was blocked from phone calls and ignored by the business and the manager ****. a month later i finally am told the pics sent were not of the car i bought they have not received the car into the state of ******* to even inspect its at the auction lot in ******. with a dead battery so they can not get the car. super frustrated i drove to the dealership to be lied to saying the car would arrive that day. after confirming with ***** the cars location. **** then stole my down payment and sold me a car he had on the lot with only $1200 down and he'd pay off the first car as a trade in. today Feb 3rd that car has still not been paid off. this is effecting my credit and personal life with un-known stress. **** nor the sales department care to return a phone call or help get this vehicle that was never delivered to me off of my credit and paid off as the contract states its been traded in.
Business Response
Date: 02/27/2025
Payoff has been made : ***** tracking# ************ - Check *****
Initial Complaint
Date:01/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchase a 2020 Tesla Model Y, black with white interior, based on the dealerships listing. After approval and paying a $3,000 down payment to have the vehicle shipped, I was transferred to *******, who claimed the car had arrived and was being cleaned for pictures. However, after three days, I received pictures of a completely different car with a different ****** became evident that the vehicle listed was either never available or not the car being sold to me. This was deceptive. Upon canceling the purchase, I expected a full refund of my $3,000 down payment. Instead, I only received $2,000. There has been no explanation for this $1,000 discrepancy, and my attempts to resolve this have been ignored.Despite multiple texts (which they read but do not respond to) and calls (which are forwarded to voicemail), the company has failed to address this issue. Their actions appear fraudulent and have caused unnecessary stress and financial harm. There are multiple buyers with a similar or worse situation.Desired Resolution:I am requesting:-A full refund of the missing $1,000 from my down payment.-An explanation for the misleading listing and handling of this transaction.-A formal apology and assurance that this kind of deceptive behavior will not happen to future customers.This experience was deeply disappointing and raises serious concerns about the businesss practices.
Business Response
Date: 01/29/2025
The customer has been refunded the full $3,000 dollars. Only $2,000 dollars were refunded due to a system error which was immediately corrected the following day
Customer Answer
Date: 01/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please have in mind no acceptable or apology was received as to this issue and multiple attempts to get this resolved in a timely manner were ignored, as the refund has been received this case is closed.

Sincerely,

***** ********
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought ***** 2022 from Benji Auto sales. I paid 1000$cash and rest loan with *********** Auto Sales. They delivered the car 1/8/2025( I am living in *********) without a tag, registration, bill of sale. I keep calling, texting, ***ils them no one responds. I send ***il to the owner **** Benji and asked for help. He said the tag is been ***** on Monday. Its 3 days passed I dont have a tag or registration. I been told *** doesnt issue a temporary tag. I *** the owner and asked them they need to come and pickup the car!!! I dont know if this car is stolen?!?! Benji auto scammers. They are not honest people.
Customer Answer
Date: 01/27/2025
After 3 weeks calling them write a letter to BBB and calling *********** Auto Loan they send a ****** for me on 1/24/2025. Now the car is out of charge the software needs to be updated I called Tesla they give me appointments for next 3 weeks they will charge 2000$. I dont know if this car runs or not??? I want to return the car.

Business Response
Date: 01/29/2025
The customer did receive a temporary tag. A copy of it was sent to the customer and ***********, and we have email confirmation from *********** that the customer in fact received the temp tag.
Customer is trying to cancel the deal almost a month after taking possession of the car. Management and the owners are working with her directly.
Customer Answer
Date: 01/29/2025

Complaint: 22817549

After 3 weeks calling them write a letter to BBB and calling *********** Auto Loan they send a ****** for me on 1/24/2025. Now the car is out of charge the software needs to be updated I called Tesla they give me appointments for next 3 weeks they will charge 2000$. I dont know if this car runs or not??? I want to return the car.

Sincerely,

****** *******
Customer Answer
Date: 01/29/2025
I found out the Tesla 2022 was salvaged and dealership didnt mention it to me. I had to go to ***** dealership to ask them why I cant software upgrade it??? Because of salvaged, the car isnt safe for driving. It took them 3 weeks to send me a temporary tag. That is the reason.
thank you

Customer Answer
Date: 01/29/2025
I found out the Tesla 2022 was salvaged and dealership didnt mention it to me. I had to go to ***** dealership to ask them why I cant software upgrade it??? Because of salvaged, the car isnt safe for driving. It took them 3 weeks to send me a temporary tag. That is the reason.
thank you

Customer Answer
Date: 01/29/2025
The car was salvaged and dealership didnt mention it. I have to go to ***** dealership to see why I cant do software update and because of that I cant charge car. ***** dealership told me that the car is salvaged and its not safe to drive.
Business Response
Date: 02/20/2025
The customer has been contacted in multiple occasions by the dealership and ***********. Customer is requesting to return the car stating that it is a rebuilt. We have provided documentation to the car showing proof that the vehicle is not rebuilt and that the title is clean. Customer is refusing to speak with anyone at the dealership.

Business Response
Date: 02/20/2025
Please see title and vin check attached.
Customer Answer
Date: 03/11/2025

Complaint: 22817549

I am rejecting this response because:

Sincerely,

****** *******
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in ******. The purchase date for this car was on December 30th 2024. The salesman that I did the transaction with his name is *******. I paid $15,087. ******* told me there was no issues with the car nothing wrong with it. When I received my 2019 Dodge charger on Tuesday January 7th, the delivery driver started the car up to back it off the trailer it immediately snapped the serpentine belt. We look under the hood and everything is frozen. I had to leave it where we met at, at the local **** dealership. I had the **** dealership look at it and they informed me that the dealership I bought it from put the wrong antifreeze in it. So the antifreeze or water mixture whatever it was in the reservoir was frozen solid. Water pump locked up, all the lines were frozen, everything under the hood was frozen, and when they tried to take it out of the garage they said they couldn't get it to go in reverse so the transmission is locked up too. I called ******* about it, all he said was he would have to tell his manager about it and that they would be giving me a call that day. No one ever called me. I have been trying to call ******* and it seems as if he is blocked my phone number because it goes straight to voicemail. When I call from my husband's phone it rings and he picked up once then when I told him who it was he pretended like he couldn't hear me and hung up on me. I have called the dealership and spoke with the receptionist and he told me that he would pass this information on to the manager and they would be giving me a call. No one has called me. I have called many times and left voicemails for different people to try to get someone to resolve this issue and no one will speak to me about it. ******* also told me that there was a Benji's protection package I was getting charged $1,295 for and he said that covered interior and exterior and powertrain for ***** miI agreed to purchasing a car that worked a car that essentially had no issues according to *******.
Business Response
Date: 02/20/2025
As advised by our sales manager the customer has been contacted.
Customer Answer
Date: 03/05/2025

Complaint: 22811838

I am rejecting this response because:
They called me and I explained what was going on with the car they told me they were going to call me right back after they spoke with their supervisor and then they never called me back. And they still won't take my phone calls. Have left messages but they never return my phone calls any of them

Sincerely,

***** ****
Business Response
Date: 03/13/2025
Good afternoon,
Our sales manager advised that you were contacted today and this complaint has been resolved. Please let us know if we can be of further assistance.
Initial Complaint
Date:01/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/29/2024 I went to Benjis Auto Sales to trade in my Tesla S for a Tesla Y. I signed everything and today is 01/08/2025 they have not made the pay off amount to the bank. Because of that I had to make a payment of $937 to the Tesla S a car which I no longer own. I also made a payment to the new *************** hasnt been answering phone calls, nor email. More interests, late fees, credit damages are still happening to me.
Business Response
Date: 01/08/2025
Good afternoon,

Apologies for the payoff of your vehicle being late. I have forwarded your complaint to the accounting department for them to take care of this issue ****. In the mean time could you please approve a picture of the payment that was made and confirm the address to send a reimbursement check to ?

Customer Answer
Date: 01/10/2025
Hi, I sent you 2 screenshots, 1) payment that made to cover interests, and additional payment. 2) current interest dues. Because today January 10th, 2025 ********* still has Not received the payoff amount from Benjis Auto Sales.
Customer Answer
Date: 01/10/2025

Complaint: 22783726

Hi, I sent you 2 screenshots, 1) payment that made to cover interests, and additional payment. 2) current interest dues. Because today January 10th, 2025 ********* still has Not received the payoff amount from Benjis Auto Sales.

Sincerely,

******** ******
Customer Answer
Date: 01/10/2025
Payment I have made due $937.22
current interests and late fees as of today 01/10/2025 $528.22
My home address is
*********************************************;
Customer Answer
Date: 01/17/2025
As of today 01/17/2025 the attached photo is what the interests plus late fees are not included the $938 payment which I made on last month December 2024. Why havent Benjis honored the contract and payoff the amount within 10 days as agreed?

Business Response
Date: 01/17/2025
Customer was in the store today. Reimbursement check for the payment made was issued and payoff is going to be send on Tuesday.
Customer Answer
Date: 01/25/2025

Complaint: 22783726

I am rejecting this response because:
unfortunately, when I went to Benjis store 01/17/2025 I was only reimbursed the amount that I paid to Ally in order to avoid serious damages to my credit.
I was told the payoff amount wouldve been cleared Wednesday, didnt happen. I contacted the account management Thursday I received I replied saying it would all been cleared and solved 01/24/2025 still nothing. At this point my credit is ruined and that changes everything because I was verbally told by Benjis accountant do not make another payment to Ally because they probably wouldnt reimburse me for it.

Sincerely,

******** ******
Business Response
Date: 01/29/2025
The customer was reimbursed for the extra payment made and payoff check was immediately sent to Ally. The dealership has no control over when Ally clears the check.
Customer Answer
Date: 02/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The account manager Ms. ****** ********* was very helpful and took care of everything.

Sincerely,

******** ******
Initial Complaint
Date:12/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint regarding the negligent actions of Benji Auto Sales in *******, **. I purchased a ***** Y on 10/11/24. I paid for the car to be shipped to me. After I bought the car- they never shipped it. I had called repeatedly for them to ship it with no answers until it showed up 3 weeks later. When I received the car there was undisclosed damages. The bigger issue was there was no Tag or Registration. I called the dealership repeatedly to get a Tag and Registration with no answer from the dealership. I left messages, emails and every time I was transferred to a manager that mailbox was not working or was full. I finally found the owners wife ***** **** on ************* who apologized and said a Tag would be overnighted. I got the temporary tag on 11/1, however, it was only good until 11/26. I visited my local Tax and ************ with the sales and loan paperwork, but I was informed that the dealership was responsible for filing the ownership transfer documents and proper paperwork and they did not do that. I continued to call, email, and message the dealership, but my attempts were met with more unanswered calls and unhelpful staff who transferred me to nonfunctional lines. I even asked for the manager's direct contact information, which employees refused to provide. To date (12/19/24), the dealership has not filed the required documents for the permanent tag or registration. My local Tax and ************ confirmed that without action from the dealership, they are unable to assist me. I have now owned this car for over two months, paying for both a loan and insurance, yet I have only been able to use it for three weeks.I need this dealership to file the necessary paperwork so I can register the car in my name and get a tag. I have not been able to drive this car due to the negligence of this company and despite daily attempts to call, email the calls are ignored or unanswered. I have bought the car 10/11/24 and still cannot drive it.
Business Response
Date: 12/24/2024
Good afternoon,
The title work for your vehicle was completed on 10/31/24 and a new metal plate was issued along with your registration, please see confirmation attached. If you are experiencing any issues please reach out to our title clerk directly to ************************************************************.
Business Response
Date: 12/24/2024
Proof of registration completed
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/11/2024 We placed a $515 deposit hold on a vehicle (Tesla model Y) this dealership told us would arrive at their lot in 2-3 days. ***** **** told us the money would be applied to the vehicle IF purchased, refundable if not purchased. We made several calls and inquiries about the vehicle's arrival since then. The vehicle took over a week to arrive at their lot, on 11/19/2024. The intended Tesla Model Y vehicle then went to their bodyshop for repairs (missing window button, scratches, etc, to be "cleaned up").We had previously instructed the dealership to list the car on their website as our ************ had requested via email (email sent 11/19/24). They had not done this. They provided a preliminary bill to review that showed they were charging us an additional $3,500 in dealership fee which after few back and forth with ***** and no negotiations my husband later decided was overexcessive so he did NOT sign the contract for purchase of the *****. He informed the dealership of this decision via phone conversation with ***** 11/27 and requested they return a check that the credit union mailed. The dealership agreed on 11/27/24 then but they cash the check anyways on 11/29/24 and refuse to refund my $515 deposit. We have made several attempts to get our money, $515 deposit and BCU check mailed from the credit union.We have sent may email requeststo ***** at ******************************** requesting the name and contact info (address and phone number) for "upper management" who they claim made this decision. We are looking for your help as we have attempted to escalate this issue to the fullest extend but have not heard back from them and they are not answering our calls or responding to emails.Benji Auto Sales ************************************** ************** Sales Team: ***** *.
Business Response
Date: 12/24/2024
Good afternoon,

This complaint has been escalated to our ** directly. The dealership is closed until 12/26/24 but we will provide an update upon the manager's return.
Customer Answer
Date: 12/24/2024

Complaint: 22704635

I am rejecting this response because: Benji has received sufficient time to process our request and issue our money back. We have made several request prior to escalating to the BBB. They cashed a check they were supose to return and they still have not refunded my $515.

Sincerely,

**** ********-major
Business Response
Date: 12/26/2024
Good afternoon,

After speaking with management, a check will be issued back to *** to cancel the deal. Could you please provide the last 4 of the credit card you used to pay the $515 to issue the refund?
Customer Answer
Date: 01/02/2025

Complaint: 22704635

I am rejecting this response because:
This company has a bad reputation of misspeaking, misrepresenting, and unethical business practices... holding and refusing to return people's money.
With the help of BBB, I will continue with this case until we have successfully receive our money back from this company that has been non-responsive to our complaint and request for our money back since early December.
Let us know when we can expect the check to be issued back to BCU - there was Never a deal/signed contract.
The last 4 digit of the card used is 4487 to refund the $515.
PLEASE EXPEDITE

Sincerely,

**** ********-major
Customer Answer
Date: 01/13/2025
Benji still has not refunded any money as of today's date 1/13/2025. It has been well over 2 months and Interest has now accrued on our money they are holding in the amount of $400. We request they include $400 additional to cover charges and fees owed for failure to return our money within a reasonable time frame.
Customer Answer
Date: 01/15/2025
I still have not received my refund and Benji Auto Sales has my correct credit card information they requested for the refund (previously sent using this platform).
Tonvlarify, the additional $400 requested, is the Bank's interest and fee for the outstanding loan money Benji refuses to return. Let me know if you wish me to upload the Bank payment request statement.

...
Business Response
Date: 01/29/2025
Our records indicate that the refund check was cashed by *** on 01/28/25.
Unfortunately the $515 will not be refunded. The customer requested thousands of dollars on repairs which the dealership complied on. After the vehicle was repaired the customer canceled the deal forfeiting the deposit.
Customer Answer
Date: 01/30/2025

Complaint: 22704635

I am rejecting this response because: I did not make any request to the dealership for repair. It is their standard practice to send all vehicles to their own body shop prior to selling their vehicles..hence all the extra fees tacked on to the sales price. We we told the vehicle would be arrive at their lot in excellent condition, which it did not so they corrected any defect. Again no request was made to the dealership to make special repairs to the vehicle on our behalf.

Sincerely,

**** ********-major

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Benji Auto Sales, Inc. is NOT a BBB Accredited Business.