We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Environmental Testing

Professional Laboratories, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Environmental Testing.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Short-Term Radon Test Kit from my local Ace Hardware. I set out the test tube for the 48 hours and mailed timely. It is over two weeks later and no results. This seems to be a very common issue with this outfit. How it can have a decent rating is beyond me.

    Business Response

    Date: 02/28/2025

    Dear Better Business Bureau and ******** *******,

    We have not yet received the sample you mentioned. Could you confirm if the return address was written on the package, and if the information card was included with the sample? Additionally, do you happen to have the tracking number or vial serial numbers for the sample? This would greatly assist us in locating the sample.
    Thank you in advance for your help, and I look forward to your response.


    Best regards,

    Pro-Lab Customer Service

    *********************

  • Initial Complaint

    Date:02/25/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $20 for a radon test but they insisted on more than the additional $20 to do the test. They are scam organization Please shut them down.

    Business Response

    Date: 02/26/2025

    Dear Better Business Bureau and ******* *******,

    We have reviewed the complaint, and wed like to clarify the situation.

    We noticed that the package was mailed on February 18th and client indicated on testing dates she tested in January ********* is client's information card, tracking history and email thread with communication). We immediately emailed her to verify the information provided. 

    As indicated on the information card provided by *******, both vials were used for testing. Only authorized a payment for one **** of $20. In the event she only wanted results for one we could have done that for her. We will process a refund of the $20 payment to ********* account and will be canceling the analysis associated with test id *******. However, please note that we are unable to refund the cost of the testing kit.


    If you have any further questions or concerns, feel free to reach out to us.

     

    Best regards,

    Pro-Lab Customer Service

    *************

    Customer Answer

    Date: 02/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attached.
    Click here to Get the File - use the Password: B81D0599
    ************************************************************************

    Business Response

    Date: 05/22/2024

    Hello,

    Both reports are attached. They were mailed to customer on 03/04/24. Unfortunately, we can only mail results to address on file per company policy unless there is a different mailing address provided on the information card. I have gone ahead and mailed the reports again with **** today (Tracking # **** 1091 0515 6077 ******). I am truly sorry for any inconvenience this may have caused.

    Pro-Lab Customer Service

    **********************

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a test kit for asbestos testing and received a confirmation email stating my test results would be returned to me no later than March 4 2024. The payment for the services cleared my bank on 2/24/24 -FEB24 Withdrawal Debit Card ****** ******* *********************** PRO-LAB *** *********** FL FEB23 When I did not receive my results on March 4, I called the customer service number and listened to the phone ring for about 3-4 minutes until I got a recording that they were closed and I could leave a message, I left a message with my name, customer #, phone number and issue. On March 5 and 6 still no results received. I checked by deleted and spam folders but nothing there either. I then called again and again was forced to leave a voice mail. I also sent an email to their customer service email address. No results on 3/7 so I sent another email and left another voicemail advising if I don't have contact by eod 3/8/24 I will take other steps to resolve this issue. I have disputed the charge with my bank and am filing a complaint with you. As of March 11, ******************************************** my results

    Business Response

    Date: 03/12/2024

    Hello *****,

    The report was emailed to you on March 1st, 2024. I have attached a copy of the report. I will call you shortly to discuss results and make sure you have received the report. 

    Thank you,

    Pro-Lab Customer Service

    ***********************

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pro-Lab charged me $40 on 2/14 for my Radon test kit. They said I would get results in 7 days. It has been 21, and I have not gotten results, any communication on why my results are late, or any refund. When I call it rings and goes to voicemail. I would like my results. Looking at their reviews on Amazon I am not the only person who has had this issue in February 2024.

    Business Response

    Date: 03/07/2024

    Hello,

    I am sorry you did not receive your results. I have gone ahead and re-sent them to your email as well as I have attached them here. I will try to call you shortly to confirm you have received them. If you have any questions, please contact me directly.

    Thank you,

    Pro-Lab Customer Service

    ***********************

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered this test and everything went smoothly. The petri dish grew visible mold right away. When we received the results it says **. I have not received any communication back and have not been able to get a hold of anyone at this company. My son has been extremely sick and Id like to get to the bottom of it.

    Business Response

    Date: 02/23/2024

    Hello,

    I just tried to call you to go over the report and left a voicemail. Please call me back to further discuss the findings on the report.

     

    Thank you,

    Pro-Lab Customer Service

    ********************

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to reach someone regarding my radon test results and have been unsuccessful. I left a voicemail and sent an email with no response. I do not wish to file a report but I do not know of any other way to contact the company.

    Business Response

    Date: 03/30/2023

    Hello,

    I am extremely sorry you have had a difficult time contacting us. Please find your report attached. If you have any questions or need anything else please contact me directly at *********************

    Pro-Lab **************** Manager

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent in Radon test kit, have not rec'd the test result. Sent email asking, called, no one answers phone; did finally leave a message on sales phone . No call back.

    Business Response

    Date: 02/21/2023

    Hello ******************,

    The radon report for test id ******* was originally sent on 2/8/23. I went ahead and resent the report and attached to this case. I am sorry you did not receive on the the initial date. You had provided a different email address. If you need anything else please contact me directly.

    Pro-Lab Customer Service

    *********************

     

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a mold testing kit from Prolab from Amazon. I bought the kit that included the self-addressed mail in the packet and the testing was prepaid. It's been 3 weeks since I mailed the mold samples in and I am still seeing" not received" . I have called the customer service line several times and always get disconnected before I can speak with someone. I believe this to be a scam

    Business Response

    Date: 12/22/2022

    Good morning,

    Customer has been contacted. Sample arrived on 12/13/22 and usually has a 5 business day turn around. He forgot to include information card back with the sample. We resolved the missing information and applied the pre-paid credit for the analysis. Attached is the report and he was also emailed the report. If there is any further information needed please contact me.

    Thank you,

    Pro-Lab Customer Service

    ********************

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a radon test and submitted the tests 8/2/22.test #*******. Pro Labs advised they could not process because it was not received in time due to **** not delivering in time. However they did cash my check but did not perform the service. On August 19, I requested a refund which they agreed to send. As of this date 10/11/22 I have not received my refund, nor have I been advised as to when I may receive it other than soon. I do not believe this is fair business practice and reviews for the same problem seem to be both many and recurring. If this is not considered to be a scam, it certainly is very close!Any assistance you may offer would be greatly appreciated. Thank you!

    Business Response

    Date: 10/12/2022

    Customer reached out via email yesterday. He was informed the check would be mailed out today 10/12/22. Tracking number is **** **** **** **** **** 55. 

    Customer Answer

    Date: 10/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely, m

    *********************

Professional Laboratories, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.