Complaints

This profile includes complaints for Flex Seal Family of Products's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flex Seal Family of Products

  2690 Weston Rd STE 200 Weston, FL 33331-3670

• 

  Flex Seal Family of Products

  150 Stewart Pkwy Greensboro, GA 30642-1262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product promised to seal anything even when wet. I tried the tape , spray and rubber paint. It never stuck to the cut. It was very disheartening to spend all that money for nothing.

  Business Response

  Date: 01/28/2025

  Thank You for your initial purchase and our interest in the Flex Seal Family of Products!

  Your phone number was incomplete, so I sent you a direct email. We are more than happy to assist you with this in any way we can.

  We you have the chance, please respond to my email.

  Thank You! 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a roll of Flex Tape from local Ace Hardware in May 2024. To use on a water tank at my home that had a pin hole leak. Tape did not work. Within minutes the tape was bubbling up and water was lifting the tape of the the tank. I called customer service number ************ for the FIRST time on 5-30-2024 at 11:50 am and spoke to ******. After telling ****** of the issue he emailed me an extensive refund form to fill out and return the form with copy of my receipt along with pictures and the process I used to install. I had to call back to find out where the packet needed to be sent. Mailed packet. Called back to ****** the following week and was told he was forwarding to the warranty department to process the refund. After multiple calls. Emails and texts as of today 8-16-2024 I have not received my refund. Plus multiple requests to speak to a Supervisor on the issue and being promised a Supervisor would call nothing. Yesterday I emailed again requesting a Supervisor call me in 24 hours or I would be contacting BBB to file a complaint. No call. I guess their customer service is as good as their product. Or they just dont care to properly service a customer

  Customer Answer

  Date: 08/23/2024

  I received an email from Flex seal after filing the complaint. On 8-19 at 11:53am I received a call from ****** at Flex Seal. He told me he was returning my call. I had to call him back. At 12:09pm I called back but ****** was on another call, I spoke with ****, who had sent me the earlier email. She had no idea about the email. Had to explain to her the reason for the call. Multiple times she asked me who I was. I once again explained the call. What was the status on my refund. She told me that they were still waiting on my refund forms. I then told her that the first week in June while talking to ****** he told me he had the forms and would be sending them to the warranty department for a approval on the refund. I also told her that on multiple ocassions I had asked to speak to a supervisor. That there was never one available but one would call back shortly. that I have never had on call me back. **** then told me that ****** was a supervisor. 

  While she was telling me I would need to re-file since they never got my forms, she stopped to tell me that ****** had sent her an email that he had requested the forms, had them and would be sending them to  corporate for an approval for the refund. I asked **** how long that was going to take since i had already been waiting close to 3 months. She told me that she was new to the company, only been there a short time. That once ****** got off his call he would call me and go over the procedure. . 

  Again, that was on 8-19, it is now 8-23. 5 days later and no call. No email.

  This is totally unacceptable. I think I have been more than accamodating in waiting for a refund on a product that did not work as they advertised.

  Thank you for your help in this matter. *********************
  

  Business Response

  Date: 08/23/2024

  Good Afternoon ****,

  I apologize for this back and forth you've been having with our **************** Agents. 

  I have called and left you a voice mail. Again, I would like to personally assist you in this matter.

  When you have a moment, please call me back so I can resolve this for you.

  Sincerely, Caeil from Flex Seal. 

  Customer Answer

  Date: 09/02/2024

  I have called back to Swift Response and Flexseal about their recent voicemail. Last call to them was on 8-26-24 at 10:12am. I was once again promised that I would get a return call by end of day on 8-27. Still no call or response. We have now passed the official 3 month **** on getting my refund on their Flexseal tape.

  Thank you, ********************* ************

   

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22153774
  
  I am rejecting this response because:

  I have called back to Swift Response and Flexseal about their recent voicemail. Last call to them was on 8-26-24 at 10:12am. I was once again promised that I would get a return call by end of day on 8-27. Still no call or response. We have now passed the official 3 month **** on getting my refund on their Flexseal tape.

  Thank you, ********************* ************

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2024

  Good Afternoon,

  I've reached out to you on 8/23 and left you my direct extension. I've also sent you an email and just sent you a follow up email so that it is showing on the top of your inbox.

  When you have a chance, please reply to my email or give me a call at my extension. I'd be more than happy to help ****************.

  Sincerely, Caeil from Flex Seal. 

  Customer Answer

  Date: 09/09/2024

  I have called multiple times since 8-23-24, leaving messages on each call with customer service rep* * Recently on **************** And spoke with ***** When I asked about status, her first question after getting my info was***oh, are you waiting on a refund?? oh, have you sent in all your forms ??? Sorry no update on status* It was sent to corporate you will just have to wait*

  Apparently, either the right hand not talking to the left hand* Or not sending emails as I have been told* Or, just not caring about the customer*
  

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22153774
  
  I am rejecting this response because:

  I have called multiple times since 8-23-24, leaving messages on each call with customer service rep* * Recently on **************** And spoke with ***** When I asked about status, her first question after getting my info was***oh, are you waiting on a refund?? oh, have you sent in all your forms ??? Sorry no update on status* It was sent to corporate you will just have to wait*

  Apparently, either the right hand not talking to the left hand* Or not sending emails as I have been told* Or, just not caring about the customer*

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/16/2024

  Fkexseal recently sent me a refund via an e gift card. I would like to close my claim at this time. 
  ********************;

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product from ******** Upon opening it to use the product was already dried out. I do not have the receipt so I called the customer service line to inform them about their product and that I wanted a replacement. I was told by ****** from their customer service department that they cannot do anything for me because I have to show proof that it has been less than 30 days that I purchased it. I do not know why 30 days would matter as I bought it and never opened it. So when I went to fix the project I was using it on and opened the container the product was hard. So basically Im told by ****** that there is nothing that they can do because I cannot provide a receipt even though I provided pictures of the product showing it was brand new and dried out and hard. Now reading on their website it states that A reseller is suppose to have the product stored in a cool, dry place away from direct sunlight, extreme heat, dampness, and in accordance with any additional storage guidelines. Well apparently this didnt happen as I got either an old product or one that was not stored properly. I have never heard of a company that doesnt stand by their product and try and make their customer happy so they will continue to use their product. Instead Im basically given the run around and they will not provide me with a replacement. Totally unacceptable since this product is not cheap. Apparently this product is not packaged so that it will not dry out and hardened before it ever being opened. Maybe you should start to put an expiration date on your product then.

  Business Response

  Date: 08/06/2024

  Hello ******,

  I sincerely apologize for this interaction you've had as well as the experience you've had with our Flex Paste. 

  I've reached out to you at your phone number and sent you an email.

  When you get the chance, please reply to me. I do look forward to hearing back from you so we can resolve this.

  Sincerely, Caeil from Flex Seal. 

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was c*** I threw it away a long with the plumbers putty that didn't work I didn't know I should of kept it but I'm sorry my back yard is more worrisome then keeping tape I mad cause they lied they say it seals leaks instantly no it don't look

  Business Response

  Date: 07/30/2024

  Good Afternoon *******,

  I do apologize to hear you had a less than stellar experience with our product. I want you to know that we care and are here to help you.

  I've sent you an email. When you have the chance, please respond or reach out to me so I can assist you. Perhaps we could even turn this around and give you the opportunity to see how great our product is.

  I look forward to hearing from you soon.

   

  Sincerely, Caeil H. from Flex Seal

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had violent storms in my area my tornado shelter was leaking water at the seam. I spent over ****** dollars buy flex tape to seal it. I cleaned and prepped the surface and applied the tape. While in the shelter during a tornado warning the shelter continued to take in water as if the flex tape was never installed. This was a total waste of money and a violation of trust given the price and advertisement. I had my *************************************************************************************************************************** more than the wasted money I spent.

  Business Response

  Date: 05/09/2024

  Hello ***,

  Thank You for taking the time to reach out to us. I apologize that the Flex Tape did not meet your application needs. We actually have a Customer Satisfaction Guarantee for instances like this. 

  I have reached out to you directly for some more information on your project and application. When you have a moment, please respond so we can resolve this with you.

  Again, thank you for your interest in the Flex Seal Family of Products. I look forward to hearing from you soon.

   

  Sincerely, Caeil H. from Flex Seal

  Customer Answer

  Date: 05/09/2024

  Flex seal has not reached out to me directly. I have provided my phone number so they could call. My tornado shelter is a 2 piece concrete box with a seal between the two halves and a steel door on the front. I ran the flex tape on the inside around the seal after cleaning and prepping the wall. My fiance, 81 year old mother and I were in it during a violent storm that produced 87 tornados. The flex tape let the water in as if it wasn't there. Nothing like they claim in thier commercials.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21660131
  
  I am rejecting this response because:

  Flex seal has not reached out to me directly. I have provided my phone number so they could call. My tornado shelter is a 2 piece concrete box with a seal between the two halves and a steel door on the front. I ran the flex tape on the inside around the seal after cleaning and prepping the wall. My fiance, 81 year old mother and I were in it during a violent storm that produced 87 tornados. The flex tape let the water in as if it wasn't there. Nothing like they claim in thier commercials.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/10/2024

  Hello Valued Customer,

  We've attempted reaching you, however the phone number provided was incorrect. We would love to have the opportunity to talk with you about this application.

  When you have a moment, please respond to our latest email or give us a call at the phone number in the signature. 

   

  Thank You, *****; H. from Flex Seal

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/23 I purchased 4 flex seal products at $38.98 per tub totaling $155.92 spent on their product 3lb Flex Paste Black. On 11/16/23 I contacted customer service because all 4 tubs were less than 50% usable. The product hardened in the containers and could not be used. I have since contacted the company through 6 emails and 4 phone calls where I am told that someone from corporate will contact me by the end of the day. Today when I called the customer service number I was immediately hung up on; I had to call the order tracking extension to get through to someone. I feel like this company is a massive waste of your hard earned money and they obviously have zero regard for your time as they lie to you and screen calls to not have to deal with you.

  Business Response

  Date: 01/08/2024

  Good Morning Amber,

  I sincerely apologize for your experience and for the trouble you have gone through trying to receive assistance on this. 

  I just sent you and email and left a voicemail so I can assist with resolving this.

  When you have a moment, please reply to my email or give me a call back. 

  Thank You, Flex Seal Family of Products

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I spoke to **** and he asked to send me a gift card and some product that Ive never tried before to assist in completing my project. I appreciate Kales assistance in helping to rectify this situation. 
  

  
  Sincerely,
  
  *************** *****

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My saltcell housing got a small crack in it and started leaking. I used 2 entire bottles of flex seal spray and 5 entire rolls of flex seal tape over the course of 10 days letting the product cure completely before reapplying. After 10 days I turned my salt water generator back on and it leaked right through everything like nothing had been done. $90 down the drain. **********************************************************

  Business Response

  Date: 01/04/2024

  Good Afternoon *******,
  
  Im sorry that your Flex Seal and Flex Tape application did not meet your project needs. We here at Flex Seal truly care about our customers, as well as their projects. For this reason, we offer a 100% Customer Satisfaction Guarantee on our **********************. I'd be more than happy to assist you in resolving this.
  
  I've sent you an email looking for some more information. When you have a moment, please do respond to me so that we can resolve your request. 
  
  
  Thank You, Flex Seal Family of Products.

   

• Initial Complaint

  Date:12/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some items on Nov 20th this year. As the postal service in my country does not work well, we use private couriers. I send the products to a warehouse in ******* and then they send me the items to my city. The issue is that I found out once they arrived to the warehouse that the items were banned for import because they are sprays. I contacted support by email asking about their return policy. The response said to call a number, ***************, but the call never reached them.I want to return the items, but if their number is not working, I want to know what other method I can work with them.

  Business Response

  Date: 12/22/2023

  Hello *****,

  Thank you for taking the time to bring this to our attention. Also, thank you for your interest in the Flex Seal Family of products!

  I apologize for this experience with the courier. I understand you would like a refund for your purchase, and I'll be happy to assist you with that!

  I have sent you an email with some more information. When you have a moment, please feel free to respond to my email. 

  Thank You again! 

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21033888
  
  I am rejecting this response because: I replied to the business's response yesterday but I have not gotten response yet. I know it's still soon to get a reply, specially with the holidays and all. I just don't want the ticket here to close yet until I get their reply.

  
  Sincerely,
  
  **********************************************

  Business Response

  Date: 01/08/2024

  We have reached out to ***** directly and resolved this complaint successfully. 

  Business Response

  Date: 01/08/2024

  We have reached out to ***** directly and resolved this complaint successfully.
  

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband returned the first container of the Flex Seal product to the ******* and received a refund- A just opened, brand new 1 pound container was completely solid wall to wall. A new jar of the product was purchased the same day at the same *******; I opened it to apply to a leak in our pool hose and only a core of useable product (the width of a small putty knife) remained in the middle of a solid ring of rubber in the just opened container. My husband had neglected to keep the receipt so I went directly to the online complaints and documented the purchase with a screenshot of the debit statement for $15.76. Beginning May 31, 2023, I have had multiple contacts with the company that included filling out a request for refund form, sent photos and explained the circumstances. They claim that a "thin" layer of the product can be expected. The packaging is such that under even the most ideal circumstances =, it would ******, it's terrible packaging. But, honestly... straight from the purchase and initial opening? Completely unusable? Still no refund and no follow up regarding one. I would appreciate a refund of $15.76.

  Business Response

  Date: 08/04/2023

  Here at Flex Seal very much appreciate our customer's and sincerely want the best for their Flex Seal projects. We know that without our customers we cannot have success. So, each customer, no matter the size of the order, means everything to us. I am always surprised to see that a customer of ours is moved to submit a ******************** complaint for something like a refund. I would like to publicly extend a sincere apology to this customer because the service she received moved her to do just that.

  After speaking with this customer today, I issued an immediate refund for the product she purchased. I also sent her a complimentary Flex Seal Product so her and her husband could complete their repair.

  Thank you for your continued interest in the Flex Seal Family of Products.

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to thank ******* for his excellent response and stated intentions to improve the service provided by Flex Seal customer service. I am fully satisfied with the resolution of this matter and especially the rapidity with which my complaint was handled by the BBB and Flex Seal's ******** Service Agent, *******. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an above ground pool. I have an air leak in the ring that serves the purpose of holding the sides up. I have a few holes in the ring from a neighborhood cat. I went to the "Flex Seal" website and they have a pool identical to mine. They show a person sealing the air leaks and saying how great the flex tape is. So I tried it. The next day all the air ran out and half the pool drained out. I figured I must have did something wrong, since it worked online, and three rolls later @ ***** plus tax, it just doesn't work.So, I complained on to them, and they told me that it isn't a good product to use, and it probably won't withstand the air pressure. THEN DON'T HAVE THAT EXAMPLE ON YOUR SITE. THAT IS FALSE ADVERTISING. I asked for my money back for the three rolls and to be compensated for ***** gallons of water. They sent me a roll of tape.

  Business Response

  Date: 07/14/2023

  I reached out to gain a better understanding of the experience the customer had a with our ******************** as well as his opinion that we have engaged in some form of false advertisement. We value our customers experiences with our products and do our very best to provide resources enabling them to succeed in their Flex Seal Projects. 

  It was an inopportune time for us to discuss in great detail. I provided the customer with the means to contact me directly when it was more convenient, and I look forward to achieving a better understanding *********** to offer a much greater level of service. I look forward to doing just that as we work together to find a solution of mutual satisfaction.

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20270474
  
  I am rejecting this response because:

  Flex seal has a testimonial on it's website that shows that flex tape works on my type of pool...the same exact pool.   But when you call them, they say that their tape will not work for this type of application.  They are knowingly promoting a use that does not work.  This is fraud.

  See the attached pics of my pool before and after.  See the attached picture of their testimonial and you can see the *** from on the top of my PC.  I have a video but it won't download for some reason.  I'm finding it won't let me proceed without removing these pics.   They may bee too large.

  My calls with this gentleman didn't go as he claims.  I had time to complete his evaluation of the matter, I just didn't have pics of the pool, but I later emailed him pics.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/21/2023

  I would like to publicly thank the customer for his initial interest in the ********************** Product as well as his patience and understanding while working with me through this process. The customer and I were able to speak again regarding the customer service issues initially put forth by the complaint. Those were his request for a full refund of the products and some form of compensation for the loss of water. We were able to come to a mutual agreement with which he expressed his satisfaction. 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20270474
  
  I am rejecting this response because:

  Although the compensation they offer gets me to almost whole financially, (I'll take the money because I think I have been defrauded.  I do not agree that they are allowed to continue the false advertising.  They choose to show a video testimonial of a customer that uses their product in the same manner that I used it....but when you call the company, they tell you that it won't work this way.   They are knowingly promoting a use of their product that they know will fail.

  The false add is still up today.

  Is this something that the BBB will address., or do you just send out the emails and let the business do what they want?  Would I be better off contacting the state attorney general?
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/24/2023

  We didn't video/take pictures of the application and I didn't file the complaint until we were onto the next possible fix.   It's summer and we want to use our pool....we are not leaving it in an inoperable condition until this is resolved....we have to move on. 

  It's upon reflecting on the process that I decided what they are doing isn't right.

  What we did is:  1) we cleared off any residue from past attempts to seal the leaks.  (Background - we had a stray neighborhood cat sink it's claws into the ring of the pool.  This left 5 or 6 small slits that we have been trying to seal ever since.)  2) we cut the flex tape to cover the leak with an inch or two to spare,   We let it dry for a day or two and then we inflated the ring and filled the pool,   It held for a while and then the next morning or so, the top air ring deflated and half of the water ran out.   I think the cause was, we had a above average hot day and the heat made the adhesive unstable and the and the air pressure pushed the air thru the gobs of adhesive (flex tape may not work but man is it ever sticky - makes you think it should work).  

  Meanwhile on their site, it shows it's working, so we must not be using enough?  right?   So we cleaned off the adhesive and put on about the same sized tape, then we covered that with another layer over all of the 5 -6 patches.   So we had the 5 or 6 patches covered by overlapping layers of the full tape....about 3 or 4 wide and a couple of feet in length.   The entire area was about 2.5 feet by 2.5 feet square.  So we let it **** and then filled the pool, and again overnight the air leaked out and half the pool drained out.

  Frustrating.   All you have to do is call them (pretending to be a consumer) and ask them if it will work and they will tell you it won't....meanwhile at the same time on their site they promote it works.

  Forget about me, just call them and see what they say, then look at their site......they will tell you this application won't work because it can't handle the air pressure, meanwhile on their site they promote some guy saying how great it worked.....Bam....FRAUD!

  Business Response

  Date: 08/04/2023

  ******************, you correct. You did not send a picture of the application to me directly, but on 6/21/23, you did send a picture of the application to the CX agent in the DM's. I just wanted to remind you of that and clarify that issue for the Better Business Bureau. Please find that images attached. We simply do not want this interaction to become a "tit for tat conversation" so we will reply with one more response regarding the request to remove the video from the site.

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20270474
  
  I am rejecting this response because:

  It's my understand the add is still up....I'm sure with ads of multiple other applications that don't work.   They are a sneaky company that like to profit from misleading people.  I cannot consciously say "It's OK, just keep misleading people",   

  Most of the people who use their product are blue collar and are like me - going thru life fixing stuff with duct tape and bailing wire".   This flex tape is way more expensive than duct tape and the average *** will try it cuz they can't afford the real fix.   In the end, it's just a waste.....meanwhile flex seal is rolling in the profits while attaching all of these false testimonials to their website.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/04/2023

  The consumer who recently filed a complaint with the Better Business Bureau (the BBB consumer) used one of the Flex Seal products that is not recommended for inflatable pools. Most Flex Seal products are not effective or compatible with inflatable pools and, for this reason, Swift Response only recommends the Flex Seal Inflatable patch.
  Swift Response responded promptly to the BBB consumer who complained of unfavorable results when he used Flex Tape on an inflatable pool. Swift Response (1) advised the BBB consumer that use of Flex Tape on inflatable pools is not recommended, (2) refunded the BBB consumers purchase price of the products, and (3) provided an additional $200 to the BBB consumer for the loss of water or to use toward the purchase of a new pool.
  
  This BBB consumer falsely states that Swift Response advertises the use of Flex Tape on inflatable pools.  This BBB consumer also falsely states that Swift Response posted a video on the Flex Seal website thus promoting the use of Flex Tape on inflatable pools.   
  
  In fact, the video complained of was a customer review uploaded to ******* and embedded on the flexsealproducts.com site in a section entitled Customer Reviews. The video was not produced or endorsed by Swift Response. In the video, the customer shows that ******************** worked for him and explains how he made the repairs. None of the posted video content or the putative false representation complained of by the BBB consumer was influenced in any way by Swift Response.
  
  Under the circumstances, Swift Response sees no valid reason to remove the customers review from the Customer Review section of the website. 
  
  Swift Response now considers this matter closed.

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20270474
  
  I am rejecting this response because:

  Obviously we'll have to agree to disagree.  They basically admit to the fraud above.   They admit this application does not work.   They try to distance themself from the video, saying they did not produce it and it's a ******* video, yet THEY LINKED IT TO THEIR SITE TO PROMOTE THEIR PROCUCT FOR THAT USE.

  They say they are not producing the video, they know the use is wrong, yet they link it to their site.   In my mind, they might as well have produced it.

  Let's be clear, THEY LINKED IT TO THEIR SITE.   They may have just as well produced it.

  THEY KNOW IT'S WRONG, yet they LINKED IT TO THEIR SITE.

  FRAUD.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/04/2023

  I do appreciate your help.   Thank You!