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Business Profile

Storage Units

Personal mini storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit from personal mini storage in winter garden fl around the 12th of January. Being I was in a rush when I first put my belongings in the unit everything was scattered so I went back a few days later before work. That morning was 50° outside so I pulled the unit door 3/4 of the way down to block the wind and because I was freezing. When my boss arrived to pick me back up for work the office personnel stopped him at the gate gave him my private access codes told him verbally that no one was allowed to live in the unit and that was my first violation. One they are completely wrong no one was living in the unit second they never should have given my boss man my personal private access codes they never should have told him anything that was not true without verifying anything. I was at the unit straightening up so why they did not come to me and address the issue I have no idea. About a week later I was back at the unit and there was a white envelope taped to the unit door stating lease violation least termination. The letter stated that my lease had been terminated and I had until the 13th or the 12th I'm sorry to move my belongings out of the because there was no food or drinks allowed in the units. One I have no idea how she got in my unit to know what was in my unit I never gave her permission to be in my unit it was locked. So how she got in I have no idea to take the photo that she sent me . I was not behind in payments I had planned on contesting the termination because both of her allegations were completely ridiculous. On another day I received email stating that my unit was looked locked but it was not locked that was done by the unit personnel. On the 13th they removed all of my belongings from the unit and stated that they have been picked up by a disposal company and there was no getting them back later that evening I received a phone call from the office stating that they were able to retrieve most of my belongings and they were sitting outside of the storage facility unsecured many of my items are missing I even have a few items that don't even belong to me I know they went through everything piece by piece because of the way that they close were folded

    Business Response

    Date: 03/10/2023

    This complaint is not from the customer that rented/leased the space from our business.  The original tenant, ****** ******* rented the space for the complaintant.  The complaintant is not a tenant and has no rights per our lease agreement.  These charges are unfounded and unsubstantiated. 

    Legally, we can only reply or comment on concerns from the actual lessee. 

     

    Regards,

     

    William B******

    Sr. District Manager

    Personal Mini Storage

    Customer Answer

    Date: 03/10/2023


    Complaint: ********

    I am rejecting this response because: wow is all I can say. Who are they to say who I am. Here's my driver's license 

    Sincerely,

    ****** ******

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