Business ProfileforHill Nissan, Inc.

I cannot give "0" star review. BUYERS BEWARE! purchased fairly expensive used vehicle. We understand used vehicles are "AS IS" but w/in days it’s deemed to have unsafe & other major issues, there’s a problem. W/in few days, engine had loud fan noise & stayed on for hours after engine shut off. We went to certified Cadillac dealer as the check engine light on. 1.Oil desperately needed changing. 2.Windshield wipers would not pass 3.Fluids needed to be topped off. 4.Leaking (R) front shock absorber 5.Broken engine motor mount 5.Coolant fluid degraded-needed service 6.Rear brake pads not pass inspection 7.Engine coolant sensor damaged. We already paid ~ $3500 & almost 2K due for motor mount. All w/in 1 week of purchase. I called August, general manager & he said this was his daughter’s vehicle, so knew it was taken care of. He is delusional, or service dept. is bad! I proceeded to say we questioned if vehicle had vacuuming & cleaning prior picking it up as Pokémon card & receipt fell out from under passenger seat. He laughed & joked about it & said my grandson was looking for that I hope you kept it. What an ass! Really? that’s your stupid response to unsatisfied customer? Pretty bad customer service. He said safety check may not be as extensive as dealerships? Safety check would miss above listed items & said if we returned, he would address motor mount issue but not any other issues as stated, “many times dealerships add extra items that may not be necessary & increase costs”. REALLY? AREN’T YOU A DEALERSHIP? SO, YOU DO SAME DAMN THING YET CHASTISING ANOTHER DEALERSHIP. Hmmm kind of put foot in mouth. I asked if would fix motor mount & response was “no guarantee-needed to check if agree w/estimate & evaluation from other dealer”. August said would discuss w/service manager, Joe & get back to me. 2 weeks & no response. Assuming, I will just go away! They don’t do what they say they will, don’t stand by agreements, poor communication & response time.