Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and purchased a vehicle July 27th there was a service light on in the vehicle. The sales rep ******* stated he would have me come back for service. He advised the button has not been reset. The following morning I here a faint ticking noise. Monday comes around and I contact ******** **** and they advised that the vehicle service indicator would not be on if the service was completed. ******* lied on several occasions. I want to return the vehicle ASAP and get my trade in back. Not to mention the vehicle indicated other issues. I can't afford to be placed in a lemon I am a single ****** parent Hill nissan do what is right .

  Business Response

  Date: 07/29/2024

  To whom it may concern,

  We reached out to ********************* today 07/29/2024. We had her come in to have the vehicle looked at. *****************, our service manager, has 30 years of experience with cars and it master technician certified. He took ************ on a drive in her vehicle to make sure it was operating as it should. No issues were found and everything worked as it should. We did replace her driver side rear tire due to concerns about its wear pattern. It passed our inspection of 5/32s tread depth, however, we decided that we would go ahead and replace the tire ($355 in value). We also filled her gas tank up for the inconvenience of driving back to the dealership. 

  At this time, ************ is satisfied and happy with her purchase.

   

  Best, 

  *********************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my recent visit, I was provided with a specific quote by the service advisor, but the final charge was significantly higher than the quoted amount.I was informed by the advisor that the oil change would be covered by the Fidelity Guarantee, and the transmission fluid change would cost $180. However, after the service was completed, I was charged $417.57. Upon questioning the discrepancy, the advisor explained that the guaranteed oil changes were maxed out and that the $180 was only for labor.This information was not communicated to me prior to the service. Additionally, I was made to sign three papers without being given the opportunity to read them or having them explained to me. This does not mean that I agreed with what I was signing. Had I been aware that the oil changes were no longer covered and that the quoted $180 was solely for labor, I would have opted not to proceed with the service at your dealership. I could have performed the service myself if I had known about the lack of coverage.I find this lack of transparency and clear communication highly disappointing.

  Business Response

  Date: 07/23/2024

  Upon inspection of the complaint for ******, we found that the total for the repair was disclosed to the customer and approved by the customer. Attached to this response is the estimate for repairs/services where you can see that the customer was quoted $59.95 for the oil change and $299.95 for the transmission flush for a total of $404.36. In order for the repairs to be approved the customer must manually accept or decline the services with the estimated cost next to it. The customer was charged $417.57 in total due to the customer requesting a tire rotation which is normally $19.95. The customer was only charged $9.95. 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22026698
  
  I am rejecting this response because:
  

  
  I am requesting an adjustment for the transmission flush and oil change. Before starting the service, I was told verbally that my Fidelity Guarantee would cover the $59.99 oil change and that the transmission flush would be $180. However, after the service was completed, I was informed that I had maxed out my Fidelity Guarantee, and the service cost $100 more than I was told. If I had known the actual cost and that my guarantee was maxed out, I would have done it myself. My complaint is about the lack of clear pricing and not checking my guarantee status before I accepted the service.

  
  Sincerely,
  
  **************************************

  Business Response

  Date: 08/06/2024

  We understand that ****** is not happy with their Fidelity Guarantee not covering the provided services. It is always notified to the customer what the cost will be if their warranty does not cover the repairs/services. As shown in the prior attachment, the customer did sign for the full amount of repairs. 

  That being said, we are willing to offer a complimentary Tire Rotation ($19.95 value) for their next visit.

  Best,

  *********************

   

  Customer Answer

  Date: 08/11/2024

   
  Complaint: 22026698
  
  I am rejecting this response because:

  I was informed that the transmission fluid change would be priced lower than what was ultimately charged. Additionally, I was assured that the oil change would be covered under the fidelity guarantee, yet this was not honored. Instead of addressing these specific concerns, your response only mentioned a tire rotation, which is unrelated to the issues at hand.
  
  My intention in filing this complaint is to ensure that your business practices are transparent and that customers are provided with accurate quotes and information. The discrepancy between the quoted price and the final charge, as well as the misinformation about the coverage of the oil change, are the key issues that need to be resolved.
  
  I kindly request that you review my complaint in full and provide a response that directly addresses these concerns. I hope we can resolve this matter in a manner that reflects the integrity and transparency of your business.

  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer drove my vehicle without my approval after stating multiple times to not drive my truck. Upon picking up my vehicle had a Rock chip in the grille plastic and dealer wouldn't take responsibility and stated to contact nissan consumer affairs and which they stated would not be any help as this is a dealer issue and dealers are individually owned. Dealership has tried from day 1 to be not helpful as they always state "you didn't buy the vehicle here" . This statement doesn't matter as they are a servicing nissan dealer. I have brought this up to corporate but nissan won't cover as it was not a manufacturer defect more of a dealer issue. **** in sales manager and *** is service manager.

  Business Response

  Date: 04/24/2024

  **** and his wife just had a baby yesterday.  I need time to speak with him, to see what exactly happened, and what, if anything Hill Nissan is willing to do in this situation.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21530690
  
  I am rejecting this response because: the response from the dealer is not acceptable. Have contacted corporate office for nissan consumer affairs and they state the dealer is the only one responsible for the issues present will be with dealer only. Have gone to another dealer but they will not cover as was dealer damage. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/01/2024

  Thank you in advance for helping us resolve this issue.  The damage to the customers vehicle was not done at Hill Nissan nor was it caused by an employee of Hill Nissan.  Hill Nissan has been servicing central ******* for nearly 50 years and welcomes all customers no matter where they purchased the vehicle.  Hill Nissan has nothing further to offer.

   

  Sincerely,

  *****************

  Service Director

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21530690
  
  I am rejecting this response because: have contacted consumer affairs and they state dealer would be responsible for there actions on driving a vehicle In which was instructed not to drive. Dealer has damaged the grille of the truck and lacks to resolve. ****** stated multiple times they didn't even want to service vehicle as I didn't buy that particular vehicle through them. Hill nissan has told this to multiple people as per there reviews im.not the only one. Once again nissan corp states they will.not cover a dealer defect only manufacturer defects which this is not. It is dealer driver damage. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/01/2024

  These comments are not true.  Consumer Affairs says it is not Nissan's responsibility because it was not a warranty repair.  The facts are the dealership in this case did not damage the customer's vehicle so repairs are the customer's responsibility.  ********************** is offering no further assistance.

   

  Sincerely,

  *****************

  Service Director

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Nissan corporate help with paying $2500 air conditioner proble that left our total $160. After work was done Hill Nissan called and said we need another hose that was broke and another $600. Their original repair covered condenser, blower motor and a relay. Odds of all that being bad at one time is really slim. They put refrigerant in the car and charged us for ut after they said hose was bad. They told us the person who originally quoted ***** has been let go for doing shady stuff with quotes. I no that if the hose was broken They did it and I feel the repairs they said we needed wasn't just. We bought 4 cars from them and never will again. We want them to finish the repairs at what they quoted. With Nissan corporate helping us and what we paid they got over $2500. This company has went down hill. Please help us get our 2017 Rogue repaired right.

  Business Response

  Date: 04/24/2024

  What would the complainant like to see happen here?  We are open to helping within reason.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21355963
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  We got tired of Hill Nissan running around and went to another company to get problem fixed. Hill Nissan didn't honor their quote. If Hill Nissan wants to reimburse us then let them contact us.

  Business Response

  Date: 04/29/2024

  Thanks for your help resolving this issue.  Hill Nissan went above and beyond working with Nissan to help this customer minimize their cost for their repair through goodwill.  Customer satisfaction is very important to Hill Nissan.  In this case there is nothing more Hill Nissan can do at this time.

  Sincerely,

  *****************

  Service Director

  Business Response

  Date: 04/30/2024

  We are happy to hear that the customer has resolved the issue.  Please have the customer reach out to me, ***********************, at the dealership to discuss further options.  Thank you!

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21355963
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Are they going to REINBURSE the money we paid another shop since they didn't fulfill their agreement??

  Customer Answer

  Date: 05/01/2024

  The company did not offer to reimburse us for the repairs we had to go somewhere else to get. I talked to them about 2 weeks ago and they offered no help. They quoted us a price and failed to go through with it they filled our air conditioner knowing it was leaking and charged us. We just want reimbursed the money for the final repairs since Hill Nissan failed communication we had to proceed to get it fixed by another shop.

  Customer Answer

  Date: 05/01/2024

  The company did not offer to reimburse us for the repairs we had to go somewhere else to get. I talked to them about 2 weeks ago and they offered no help. They quoted us a price and failed to go through with it they filled our air conditioner knowing it was leaking and charged us. We just want reimbursed the money for the final repairs since Hill Nissan failed communication we had to proceed to get it fixed by another shop.

  Business Response

  Date: 05/01/2024

  Again, Hill Nissan went above and beyond working with Nissan to get the majority of their repair covered.  Accusations made by the customer are inaccurate.  ********************** is not offering any reimbursement at this time.

   

  Sincerely,

  *****************

  Service Director

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21355963
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********

  The dealership is obviously not assuming responsibility for false repairs and breaking our AC line. We feel we should be reimbursed the money we paid to Hill Nissan for a terrible unfinished job. They DID NOT finish the job like expected. After purchasing 4 vehicles from.this company we get treated with NO respect. We should be reimbursed for the money we paid them..

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying for Extended Warranty for years at a financed rate(therefore paying way more than what I should have), I went to Hill Nissan to have the vehicles dynamic control system looked at due to the slip indicator light coming on while the vehicle is driving. The vehicle has been taken to Hill Nissan multiple times with the issue, however, due to the issue not being able to be reproduced while at the shop I was merely dismissed. October 6th, 2023, the vehicle reproduced the slip indicator light therefore I immediately took the vehicle to Hill Nissan. I was told by Hill Nissan that regardless of having extended warranty, I would have to pay $200 for a diagnostic in order for Hill Nissan to determine if the issue was covered by the extended warranty and then we would go from there. When discussing with the manager that I have already paid for an extended warranty at a high cost that I have barely used the manager advised that his workers have to get paid too. I advised the manager that communication was not disclosed to me in the past throughout dealings and purchases with Nissan and that the communication of warranty payments should be one clear with Nissan globally and its dealerships not the customer. If I had known the warranty red tapes I would have never purchased it.

  Business Response

  Date: 12/05/2023

  Thanks for your help resolving this issue.  As you know customer satisfaction is of the utmost importance to Hill Nissan.  We have been servicing *************** for nearly 48 years and have maintained an A+ rating with the Better Business Bureau.

  As stated by the ******* in their complaint, they purchased an "AS-IS'  pre-owned vehicle from Hill Nissan.  The ******* visited our store twice, inspected and test drove the vehicle.  Hill Nissan also allows potential customers, upon request, to take vehicles to 3rd party companies for inspection, at their own expense.  

  The vehicle the ******* purchased was sold "AS-IS" and was sold for a price below market value.  

  When hearing of the ******* concern about the motor mount, I, *****************, offered for the ******* to bring the vehicle to Hill Nissan for us to confirm a motor mount was needed and possible save them money on the repair.  The ******* declined.

  There is nothing further Hill Nissan is willing to do at this time.

   

  Sincerely,

  *****************

  Hill Nissan, Inc.

   

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20935631
  
  I am rejecting this response because:

  
  Hill Nissan has responded to the wrong complaint.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/13/2023

  We are aware customer has an extended warranty. They were notified that as long as the warranty will cover the repair there would not be a diagnostic charge but if the repair was not covered by there extended warranty company at that time they  would have to pay a diagnostic charge and would receive an estimate for repair.   

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20935631
  
  I am rejecting this response because I have never been charged a diagnostic fee at Hill Nissan in my entire time dealing with them which has been over **** years. The move of Hill Nissan to outright steal money from their customers is news to us old and faithful customers. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Hill Nissan without any explanation. The bill does not outline what this amount is for. I called Hill Nissan and spoke to cashiers who advised the bill is for tolls I supposedly used during a rental period when my car, which took over a month to fix for the third time. I asked for the itemized bill showing why I am being billed and outlining the dates I supposedly used the tolls and the cashier lady refused. She said they can’t release that information to me and I would have to come into the dealership. I told her no, as this is not an issue on my behalf and I want a copy of the bill outlining the purpose of the bill and dates of the toll and she refused. As a customer I have the right to get a copy of why I am being billed for something. I don’t care what the amount is for. It’s the principle. This is not ethical behavior.

  Business Response

  Date: 10/16/2023

  On Friday October 13th, I  emailed an itemized bill to the customer.  I gave her my contact information and told her if she need any further information or had any questions, to let me know.  Our General Manager also reached out to her by phone.  

  Customer Answer

  Date: 10/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  I just needed to see what I was being billed for to know what I am paying for. Thank you. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice # ******Hill Nissan Service Dept. On 04/26/23 I took my car for service as described in the above invoice number ******* service dept. After waiting so long I was told my car was all fixed and ready to go. Everything was for two weeks and then started with the same issue I had before. They charged me the amount of $550.00. I have tried to call every person in this dealership to help me with the issue I am having so far no one has called me back. My car is not safe and I am afraid to drive it regularly in case may cause an accident and can be harmful to me and others. I am a teacher and now I do not use it due to summer. I hope with your assistance this issue can be resolved and the rest of the public know how bad this dealership services are. Thank you for your time

  Business Response

  Date: 07/28/2023

            This complaint from ******* ****** was handled by our Service Manager  Joseph C**** on 06/21/2023. And the customer is very happy, Thank you August D**** GM

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *WARNING - PLEASE READ* If you are considering bringing your car to Hill Nissan I urge you not to. Over the past 42 days with my car being at Hill Nissan, I have received 0 communication from anyone regarding status updates unless I called first. Multiple times I left voicemails with the Service Manager, Dan W**** and never received calls back from him directly. I ended up finally getting ahold of the assistant manager Corey L****** on the 41st day, who gave me completely different information about my car and the situation than the mechanic had. After this conversation, I finally received a call back from Dan W****, he still had no update on my car and told me that my concerns about having to extend my car rental again was “irrelevant” to the situation. After this call I left a voicemail with August (General Manager) and never received a call back. I ultimately decided to have my car towed to a different Nissan dealership. I was asked to call Hill Nissan to get documents regarding what they did to my car, I spoke with Tara M***** (Service Receptionist) who laughed at me and told me that my car was “not their problem anymore” and if I wanted documentation I would need to go into their dealership. I was then transferred to Dan W**** who told me that they would not provide specific diagnosis to my vehicle since I had it transferred to another Nissan and “they would need to figure it out themselves”. Moral of the story: AVOID THIS DEALERSHIP AT ALL COSTS! This has truly been the worst experience I have ever had with a car dealership and customer service in any capacity. There are multiple Nissans within a reasonable distance, save yourself the time, money and headache.

  Business Response

  Date: 02/23/2023

  Hello, this is August D****, General Manager of Hill Nissan, Inc.  Thank you in advance for helping us resolve this situation.  I have read Ms. ******** complaint and she does not accurately explain the events that occurred.  First, delays associated with her vehicle repairs were due to delays on approvals from her aftermarket extended service contract. (Note: the vehicle and service contract were not purchased at Hill Nissan.)  An approval was given for one repair but not the additional repair that was needed.  An adjuster had been out but we were waiting on an approval for the additional repairs.  Ms. ******** was made aware of the reasons for delays during this time frame.  In regards to the rental vehicle, Ms. ******** did not call to "extend" the use of the rental vehicle, she called because the rental Hill Nissan provided had been stolen while in her possession and she wanted another rental vehicle.  At that time there was not a rental vehicle available.  Hill Nissan Service Director spoke with Ms. ******** numerous times personally regarding the rental and the state of her repairs in regards to waiting on her service contract approval.  Ms. *******'s left a me a voicemail on my day off and by the time I returned and retrieved the message Ms. ******** had already had her vehicle towed away from Hill Nissan.  Ms. ******** has not spent any money on these repairs or rental.  The Insurance company has shorted Hill Nissan over $4000 on reimbursement on the stolen rental vehicle and Hill Nissan has not been paid for 34 of the days Ms. ******** was in our rental vehicle.  To date the extended service contract company has reimbursed the cost of the first repair and only 7 days of rental.  Needless to say, this has cost Hill Nissan dearly.  We have hours of diagnostic time that has not been paid to Hill Nissan due to Ms. ******** abruptly removing her vehicle from our shop.  Ms. ******** has misrepresented these events throughout Social Media when we have gone above and beyond in this situation.  There is nothing further Hill Nissan is willing to provide Ms. ******** at this time.

   

  Regards,

      August D****

      G.M.  

      Hill Nissan, Inc.

   

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my 2019 Pathfinder with 37k miles off for them to check why the vehicle was smoking on 12/4/21. the dealership asked for oil change receipts, i supplied receipts from where i had the services done and the service department in hill nissan all of the workers are rude and unprofessional. After 4 months of being stuck in a rental car and 4 months of horrible communication and nissan not knowing what needed to be done, i had to call the sales manager rick just to find out that they denied me (WAS NEVER TOLD BEFOREHAND) So i immediately same day returned the rental so i would not be charged for it. 4 MONTHS!!!! My car was tore apart and i was unable to pick it up until the sales manager told me that id been denied. Not the service department the sales department told me it was denied. Now enterprise is calling me looking for 4k dollars for the rental and if i dont pay it goes on my credit report. How is it fair that i pay for a car, pay for an extended warranty, do oil changes, supply receipts for oil changes, and still get denied and lose my warranty all together and have to pay for the rental that in my warranty covers said rental. completely unsatisfactory experience

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 11, 2022/08/31) */ The customer did not have their oil changes done at Hill Nissan nor a ********** type of oil change business. After weeks of asking for oil change recipts the customer did supply three hand written oil change recipts that Nissan did not accept. Nissan declined the repair due to lack of maintenance and by doing that made the rental the customers responsibility. There was nothing that Hill Nissan could do.

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2020 i purchased a 2019 Brand new Nissan Pathfinder from hill nissan it had 47 miles on it when i drove it through the glass to take it home. fast forward to december 2021 my Nissan now has 36000 miles on it and it started to white smoke out of the exhaust when you would start it up but as you drove it would go away. i called hill nissan about it and they said bring it in. On Dec 4 i brought in the patfinder to be looked at but i have 3 kids and its my only source of transportation. when i purchased my pathfinder i payed extra for the extended warranty and a dealer loaner car if damages would ever occur. Hill nissan did not have a loaner vehicle available for me so they arranged for enterprise to bring me a rental car. Hill told me to supply them with maintenance records of oil changes and i supplied them with the records and by my records i got my oil changed with 0w20 full synthetic roughly every 6 thousand miles which is considerably lower than what the manufacturer wants. Hill Nissan had my pathfinder from 12/4/2021 to 4/4/2022. all while i paid the car payment while it was at the dealership. after 4 months i issued a complaint to nissan finance about how hill nissan was handling this because i received maybe 5 phone calls the whole 4 months it was at the dealership. but on the day of me issuing the complaint i received a text message saying i was denied. i then picked up my pathfinder and returned the rental to enterprise. the morning after i picked up my pathfinder i noticed my oil pan was leaking. i called nissan about it and they said they would re do the oil pan but thats it and the only tech that could do it was on vacation so i drove my car leaking oil on my driveaway and everywhere i stopped, i have a HOA notice due to the oil stain on my driveway. now enterprise is trying to charge me 2700 dollars for the rental car. Hill Nissan said its not their problem. i supplied the oil change receipts that they asked for and i still was denied.

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 11, 2022/06/29) */ Mr ***** purchased a 2019 Nissan Pathfinder on 05/21/2020. Mr ***** had his only oil change with Hill Nissan on 11/24/2020 with 11,021 miles. On 12/02/21 Mr ***** brought the vehicle in with now 36,290 miles because the vehicle was smoking. The motor needed to be replaced we contacted Nissan for approval. Nissan Corperate requested the maintenance records which showed only one oil change in 36,000 miles the claim was denied because of lack of maintenance. Mr ***** said he gets his oil changed else where. 6 weeks go buy with many calls made to Mr ***** he finally brings in three slips of paper for receipts and Nissan Corporate denies the claim again. The charge for the vehicle that Mr ***** rented from Enterprise would have been covered if Nissan approved the claim. The claim was denied for lack of maintenance. Consumer Response /* (3000, 13, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) the dealership made no attempts to contact me and it was never denied until i called and complained. i dealt with a gentleman named mitch in service and every time i called he was clueless to the ordeal and nobody else could help me due to he was assigned to the service ticket. i submitted all my oil change receipts which is what was asked of me. the dealership was unprofessional and uncooperative. i received no calls from any type of manager or anyone for that matter. this dealership is a joke and mistreats people daily im not the only one that this dealership has taken advantage of.