Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2025 Hyundai ***** Fe that has had computer issues from Day 1. Service tech is rude, mgrs, very hard to reach and simply pacify you instead of actually resolving issues. $40,000 ***** Fe and A $1600 tow hitch is still in service ***** charged me 4 hours labor on the tow hitch that took 45 minutes to install! *** notified the manufacturer so well see if theyre as incompetent as the dealership.

  Business Response

  Date: 12/10/2024

  Mr. ******* has had a battery issue with his new Santa Fe that should be resolved today.  Hyundai ************* has a very specific protocol for warranty battery replacement that must be followed.  I have promptly spoken to Mr. ******* on two separate occasions and I know that our sales manager and Service manager have spoken to him as well. Understandably, he'd like his Santa Fe back instead of the loaner car he was provided, and we should have it back to him by this afternoon.  ******************** Will be in touch

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had my 2018 CPO Hyundai Elantra in this dealership repeatedly for over a year now for the same transmission issues. They have "forgotten" about my car several times, as stated by a service writer on the phone when I called after having it towed after JUST picking it up but couldn't even drive it to my place of employment because the vehicle was indeed not fixed like they promised. Now they are saying I have to pay out of pocket for their continuous mess ****

  Business Response

  Date: 06/11/2024

  ************ purchased the 2018 Elantra from us 3 years ago when she was working for us and we have done a bit of work on the unit, all under warranty, over the years including a new engine and transmission.  The most recent problem had to do with a faulty coolant clamp that we also got covered under warranty for her at no cost to her.  We completed the work on Monday 6-10 and she should be picking up on Tuesday.  

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21821088
  
  I am rejecting this response because:
  I just picked my car up, couldnt even drive it 20 miles & what do you know, its leaking big time. I can smell it through the air vents once again. SAME reason I had to have it towed a week ago. 
  Paperwork states leak was fixed. 
  tried to upload image of leak but file seems to be too big. 
  

  When is someone actually going to do their job right? 
  
  This is unreal. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/17/2024

  The service manager and advisor have tried to reach out to ************ on several occasions since she picked up her Elantra.  We test drove her car for 20 miles after the repairs were made and all was good.  If she is having continued issues, we need her to contact ***** or ***** in the service department so that we can schedule her into the shop.  

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21821088
  
  I have not received a call once from them after picking up my car this last time. They refuse to provide a loaner, also & I work an hour away from their dealership. But yet am told to get a rental who can afford a $209 rental a day?? When dealing with car issues at that. The car isnt drivable & has been sitting in my driveway ever since I picked it up because the leak is too bad to drive it at all. When I do call Red Hoagland Hyundai, the only person who answers is the receptionist who knows me by first name basis at this point or the poor sales manager who has nothing to do with this case. At this point, I dont trust Red Hoagland Hyundai at all. But again, am told I cannot have it towed or serviced anywhere else due to my warranty that they again, try to make me pay for repairs out of pocket. 
  Get it together.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/01/2024

  This dealership has intentionally messed with my vehicle. After having another mechanic look at it, theyve messed with my exhaust which at no point was told to me or even necessary for previous repairs for coolant. They left my exhaust half off & this needs to be handled. I cannot reach anyone at this dealership. The tech is *************************** after I requested he not work on my vehicle, they let him touch it, again This was intentional.

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, I purchased a car and opted for an extended warranty through Hyundai, as it was the only option provided by the finance manager.once I got back to *******, I noticed that the mirror control was not working. I contacted the dealership multiple times over a period of one and a half months about this issue, as well as the malfunctioning window control and headlight assembly. I had been pulled over a few times due to the high beam being stuck on the right side. It was discovered that the dynamic bending light assembly was stuck on high beam and needed a complete replacement. To fix the headlight assembly, I was told it would cost $3300. while driving to work, the car suddenly lost power and I had to pull over to the median. I took the car to my local Hyundai dealership where it was discovered that the turbo charge pipe had blown off the intercooler because of a worn-out clip. Upon inspection, it was also found that the CV axle was leaking, struts were leaking, and bushings needed replacement. As I had purchased an extended warranty, I thought all these repairs would be covered, including the headlight assembly. However, when the Hyundai extended warranty was contacted, they said they would only cover the bushings in the CV axle but not the headlight and the turbo charge pipe. They asked for a vehicle and used car inspection from where I bought it, along with pictures, to process the claim. I tried contacting the sales department multiple times over the course of one and a half months but received no response. So, I called the service department to request a vehicle inspection report. The advisor informed me that there was no record of the car ever coming through service or of a used car inspection. She transferred me to the manager, who I had been trying to contact for 45 days, but he did not answer and sent me straight to voicemail. Now, my extended warranty, which cost me $2700, is no longer valid because due to not have an used car inspection

  Business Response

  Date: 04/30/2024

  ************** purchased his 2017 Sonata from us on Feb 28, 2024 and we completed the Certified Select Inspection earlier that morning and uploaded it to the Hyundai Certified Portal.  This used vehicle falls under the new Select program with Hyundai due to its age and mileage, and ************** upgraded the warranty to the Gold level HPP *************** Contract (VSC).  We attached a copy of the contract (which I printed out of the portal).  The vehicle was taken to a Hyundai repair facility in ******* and we also attached a screenshot of the claim status for reference.  The claim was started by the dealer on 4-18-24 and the claim was received by HPP on 4-23-24.  The warranty company requested items to be uploaded by the dealer; however as of 4-30-24 that has not happened.  The digital inspection documents are available to the dealer in the *** portal where they were uploaded on 2-28-24.  We also sent the digital inspection documents directly to HMA at the request of ************** through Hyundai Consumer Affairs.  Hopefully, these items will allow Hyundai of Kennesaw to complete the warranty repairs needed on ****************** Sonata.

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21645327
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/09/2024

  Could you please call me. 
  ************

  Customer Answer

  Date: 05/09/2024

  As I sit here,  my car needs at least $5000 worth of repairs. Red Hoagland Hyundai is engaging in shady business practices by ignoring my calls until the 60-day ***** leaving the extended warranty to be responsible for all repairs. Hyundai is now claiming that the car is a CPO car, which comes with a warranty. However, the listing did not mention that the car was CPO, and I purchased an extended warranty separately. It is ridiculous to assume that I would purchase an extended warranty if the car already came with a free warranty. Furthermore, the dealership claimed they inspected the car when I bought it, but there is no record of that inspection. This is unacceptable, as the car was available for sale in February, and it is standard practice for dealerships to inspect cars before selling them. Moreover, the dealer told me that the car was a trade-in from a lady who bought a newer Sonata, but the CARFAX report shows that the car was from an auto auction. There is no inspection listed for the car. I went to my local Hyundai dealership, and they confirmed that the car does not have an inspection listed, and that there is a CPO warranty and a gold-certified warranty that I purchased separately. It is clear that Red Hoagland Hyundai is trying to avoid responsibility for the repairs by using unethical tactics.

  Business Response

  Date: 05/15/2024

  We have attached a screenshot of the Hyundai Select Inspection that was completed at 9:35 am on 2-28-24. ************** flew in from ******* later that day and purchased the 2017 Sonata.   The Hyundai Select designation is not the same as a CPO designation.  The *** primarily provides a 90 day/5000 mile limited Powertrain warranty. The *** inspection was forwarded onto HMA **************** at ****************** request.  ************** additionally purchased a HPP Service Contract that extends the "Gold" Coverages out for an additional 3 years or ***** miles from his purchase date.  This is a separate coverage from the *** warranty and is more comprehensive in both coverages and length of coverage. 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought 6 cars with them and paid the all off each one I have car trouble and it would not start so today 3-18-2024 I had a tow truck ****** pick myself and my 2019 sonata and bring ** to Red Hoagland in ************ we i stay there all day car git *** but when bought the xar i was never told it has to have a special type of batter i was charge ******* for. This a battery and labor I'm retired and I live on a fixed income I don't have that type of money and you would think me paying six cars off they would give me some kind of discount or some kind of something that they didn't

  Business Response

  Date: 03/19/2024

  ******************** - 

  First of all, thank you for purchasing three Sonata's from us over the years. We truly do appreciate your business. If you ever have any issues or questions, please don't hesitate to get with myself or the service manager and we can save everyone a bunch of paperwork :)  So, after getting with the service manager and looking at the Repair Order you posted a photo of, *********** actually included a new starter as well as the battery. *****, the service manager, was able to get Hyundai to pay for a large portion of the bill and you will be getting a check for $455.  Thank you again for your business and let me know if you have any further questions.

  Business Response

  Date: 03/19/2024

  ******************** - 
  First of all, thank you for purchasing three Sonata's from us over the years. We truly do appreciate your business. If you ever have any issues or questions, please don't hesitate to get with myself or the service manager and we can save everyone a bunch of paperwork :)  So, after getting with the service manager and looking at the Repair Order you posted a photo of, *********** actually included a new starter as well as the battery. *****, the service manager, was able to get Hyundai to pay for a large portion of the bill and you will be getting a check for $455.  Thank you again for your business and let me know if you have any further questions.

  Customer Answer

  Date: 03/19/2024

  I like to say thank u to RED HOAGLAND FOR RECOGNIZING AND HELPING FIX THIS PROBLEM RESPONDED FAST VERY POLITE AND UNDERSTANDING AND THANKS FOR ****** REFUND FOR THANK AGAIN.

  Customer Answer

  Date: 03/19/2024

  Well thank you and I do accept the refund of $455 you thank u guys for responding quickly and understanding I appreciated your understand and how easy you guys made it in resolving the issue thank again 

  Customer Answer

  Date: 03/19/2024

  Well thank you and I do accept the refund of $455 you thank u guys for responding quickly and understanding I appreciated your understand and how easy you guys made it in resolving the issue thank again 

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/21/2024

  When and how will I receive the ****** the same way I paid which it was debit and cash??? I could really use the money now I to get groceries 

  Customer Answer

  Date: 04/10/2024

  Okay red Hoagland charged me for working on my car and fixing it almost ******* ended up paying the tow company I filed a complaint with you guys I hope they get results back saying they will pay the big part of the repair order he gave me a refund of this was last week on Tuesday and I have still not gotten my refund and when I call about it they say the ladies out of the office that takes care of the money situation and they didn't give me a date that they would have had my money the whole point of this is I have no money I live on a fixed income and here it is a week later I still haven't received the $455 refund I may have to borrow money to get gas just to think of there to pick the money up if they let me do that they have not held up there in the resolution. Thank you for listening and hopefully helping me resolve this with them

  Refund; Refund

  Business Response

  Date: 04/11/2024

  ******************** and BBB - 

  I have tried several times to call ******************** at ************, but his phone is not accepting calls at this time. As previously stated, we were able to get Hyundai corporate to cover a portion of his bill under warranty, and it took a few weeks for the paperwork to process with Hyundai warranty.  We cut ******************** a reimbursement check of $455.59 on March 21st and it was cashed on March 25th.  I attached a copy of the cleared check and his endorsement.  I can only assume that ******************** did in fact cash this check, but if not, then he needs to take the matter up with his bank.  I hope this information helps and if you need anything further, please call me at ************.  Thank you - ****** Hoagland

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3/21, I bought a 5 year vehicle protection plan for a new ******* for which I paid $1300. I sold the vehicle and contacted ********************* at Red Hoagland for a refund and submitted required cancellation form on 9/6/23. ***** told me on 9/26/23 that it would take 10 to 16 weeks from cancellation to get a refund. Followed up on 1/2/24 and 1/5 with no response. Spoke to ***** on 1/11 who told me that the cancellation was processed on 9/11 and that *** the controller would mail our check which should be received by 1/19. Made him aware the correct address to mail the refund is on the cancellation form. On 1/26, I left a message with ***** following up on the refund and no response so far. I want a refund check issued and include an explanation of how the refund was calculated.

  Business Response

  Date: 01/26/2024

  We cut a refund check to ******************** in the pro-rated amount of $814.80 on 1-16-24 which was the same day we received confirmation of cancellation from *****************.  We received the check back as returned mail this week and spoke to ******************** 1-26-24 to confirm his new mailing address.  The check will be resent out today along with the warranty refund worksheet he requested. Have a great rest of your day!

  Customer Answer

  Date: 01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending receipt of refund. I will monitor my mail and will re-open this complaint if the refund is not received by Friday.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Audi Q3 from the Hoghlands two weeks ago. I brought it to a transmission shop because it was slipping second going into third also first going in the second. Transmission City the owner will give you a reference and I provided them with a copy of the details they provided me. The transmission shop told me that the transmission is ruined and needs to be replaced. The hogl Hoglands have told me that the car is fine and I'm just imagining everything. As a single father who has played on the soccer team with Justin and his wife I can't believe this is the person I'm dealing with but you just never know in life people are all about money. That's all they care about and I will fight them until we have Justice.

  Business Response

  Date: 06/08/2023

  When the customer initially complained of a transmission issue in the 137,000 mile 2017 Audi Q3 he purchased from us, he had just taken it to “Transmission City” and been told it needed a new transmission. We asked him to bring it to us for inspection.
  We inspected the Q3 and could not find any issues, but we decided to send it over to a local shop that specializes in German Imports called ****** Imports. Initially, they could not find any transmission issues either. However, once they let it cool down, they were able to recreate the issue. It turned out that the transmission just needed servicing and the fluids changed as is common with this vehicle for it’s year and mileage.
  Our dealership paid for this service at no cost to the customer and we had agreed to do this prior to the BBB filing. ****** Imports kept the Q3 overnight to test drive it cold in the morning and all was deemed well. The customer picked up the vehicle himself, spoke to ****** Imports, and was satisfied.

  Customer Answer

  Date: 06/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/20/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE DEALERSHIP FAILED TO GIVE ME A RENTAL CAR BECAUSE THE WARNING LIGHT EPB WAS COMING ON AND OFF WHICH COULD DO SEVERE DAMAGE TO THE BRAKING SYSTEM. AS A RESULT OF THE DEALERSHIPS FAILURE TO REPAIR MY VEHICLE PROPERLY WHICH WAS UNDER WARRENTY. I WAS INVOLED IN A CAR ACCIDENT BECAUSE THE BRAKES FAILED.

  Customer Answer

  Date: 11/22/2022

  ***Document ********************************** invoices
  See Attachment/File: EPB WARNING LIGHT INVOICE 1

  Business Response

  Date: 11/29/2022

  The customer came into the store for service because the Electronic Parking Brake (EPB) light was coming on the dash intermittently. We contacted tech-line to assist with the diagnosis which is Hyundai's Technician help line. They recommended replacing the ** Rear Brake Caliper which we ordered. We received the customers written BBB Complaint on ***** via mail and the ordered part had just arrived. We immediately reached out to the customer to let him know that the part has arrived. He was very cordial and said that he would need to call us back to schedule the installation.

  Customer Answer

  Date: 11/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They never told me this "recommended replacing the ** Rear Brake Caliper" at the dealership

  Customer Answer

  Date: 12/02/2022

  ***Document ************************************************ report 2

• Initial Complaint

  Date:05/26/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 5/7/2022 what I was told was a short term previously owned used car from Red Hoagland Hyundai. The Salesman stated the car was 2 to 3 months old, its much older. Being told 2-3 months, gave a false impression it was essential a new low milage car. Registering it on the Hyundai website showed it was sold Sept 2021, 8-9 months earlier. This affects the 10yr warrant. I was told the 3yr/36k mile Comp Maint didn't apply as its a used car. The Hyundai website under my ownership states its covered. The dealer is not honoring the warrant. I wouldn't have paid/purchased at basically a new car price if I knew the truth about how long the prior owner had it. Attached to the complaint is an email trail with the dealer. The names & email addressed edited out. If needed I can provide. Whether the Salesman knew or unknowingly, he claims the history came from someone else at the Dealership, said the car was owned for 2-3 months, so the sale was done under false pretense. The car's an early 2022 therefor manufactured in early 2021 its over 1 yr old If the truth was known I wouldn't agree to the sale price $36,400, $800 less than a BRAND new unowned car. I'd have offered a fair price of $33,500. If we didn't reach a deal then, I would've walked away to look at Lakeland Hyundai's cars. My intention was to buy new. Given the Salesman false statement about the age I purchased it. The lack of accurate information led to a sale under false pretense. Their lack of prompt attention to my repeated requests about this serious sales error is unprofessional. This impacts the timeframe on purchasing the 10yr/100k mile Sensor /relay warranty. They need to correct this even if the falsehood about the age was unknowingly done, its still wrong. To correct the mistake reprice the car & issue a refund. A fair price given the true age is $33,500 not the $36,400 price paid which I thought was essentially for a new 2-3 month old car. https://www.hg.org/auto-dealer-fraud.html

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/06/08) */ Mr. ***** purchased a used 2022 Tucson Limited from our dealership on 05/07/22. It had been traded in at our store by a long time customer and dealership employee one week earlier. The individual that traded in the vehicle originally purchased the Tucson in September of 2021, approximately eight months prior to Mr. *****'s purchase. In reviewing the deal paperwork and discussing with the salesperson and sales managers involved, there is no evidence that this Tucson was represented any differently. There are several documents that Mr. ***** signed that clearly state that this Tucson was originally purchased in September of 2021 - The signed vehicle history report is included in the deal file paperwork. Also, as part of the warranty presentation, the business manager always covers the original "in service" date so that the customer can see the value of extending out the factory warranty if they so choose. In response to the pricing of this Tucson, Mr. ***** paid a very competitive price relative to the market. Most dealers have been marking up their new Tucson Limited's above MSRP in these very odd market conditions, but here at Red Hoagland Hyundai we have not done so. But the fact remains that New and Used car prices are at an all time high. We always price our used vehicles to move them quickly (as in this case) and below the market. In fact, to help earn his business, at the end of the negotiations, we discounted the Tucson an additional $500.00 in reaching our final price. Unfortunately, Hyundai corporate does not allow the "free maintenance" program that comes with all NEW vehicle purchases to be transferred to any subsequent owners. As Mr. ***** states, this information was relayed to him. As a courtesy to Mr. ***** we will pass along two complementary oil changes and a tire rotation. All he needs to do is bring a copy of this letter to his next two maintenance appointments and it will be noted in our system. Thank you for your business. Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response. The paperwork if it states the original September 2021 purchase date was not clearly pointed out at the time of signing. My wife and I did not do the math on the number of months if the real original sales date was visible and shown to us since we were told it was "only 2-3 month" old . As they stated, "there is no clear evidence" (lucky for them). The point here is never believe/listen to what a used car salesperson says, buyer beware. The Salesperson ignored my email for 3 weeks, why? (See attached email trail) and when I final got him on the phone (on May 25th at 9:25AM) he gave the excuse that he told us what he was told about the car by the dealership. At that point I asked him to escalate this item to management. If he did, they did not respond until this BBB complaint. In their response they say they "discussed with the salesperson" this is another lie by the salesperson if he is now saying he did not say the car was only 2-3 months old and the dealership said that was the history to him. The unfortunate point here is my, and my wife's' word against their salespersons. So, to that I say whoever reads this, beware of what they say vs what they do. Example 2 - the "in service" date noted in their reply was never mentioned. They just stated that the complimentary 3 yr./36,000-mile maintenance service was not cover given it was a used car. My reply to that at the time was "it would cost me more in gas to drive to the dealership to get the oil changed and/or tires rotated so I probably would not use the service anyway". My point to them in this part of the complaint was that the Hyundai corporate website says the car is still covered and they are saying it is not. All I was asking in my original email, which they ignored, was for clarification. I had to go to the BBB to get a reply. I will follow up with Hyundai corporate as it is their MyHyundai web site that states the complementary service is still in effect, it also has the true original sales date in clear site. Their response does not explain why my email requesting information and repeated follow up requests for a response (see attached) went ignored. I had to escalate this to the BBB to get a response to my polite requests (see attached emails) and to escalate my questions to management as my request went unanswered. To their point about taking $500 off was because the first offer sheet they presented for the car we bought had a higher priced than the silver-colored Tucson w/white interior, which was a new car. We did not want a white/lite interior. Again we decided on the used car as it was "only 2-3 months" old and we pointed out that a used car should be less than a new car. In total the deal was $800 less than a new car, reasonable for a car rat was supposed to be only 2-3 months old. If I knew it was 8-9 months old, I would have made a different offer. Red Hoagland did not negotiate in good faith. Signing the papers with the supposed true original sales date was after the fact/agreement on price. A bait and switch. If the buyer does not notice every detail in the pile of paperwork, they through at you to ensure what they say is true you get screwed. If Red Hoagland would like me accept their response to close this BBB complaint, I will do that if they provide a signed affidavit by the dealership stating that the dealership did to tell the salesperson that the car was only 2-3 months old, and signed by the salesperson stating he did not no tell my wife and I that it was only 2-3 months old and that he did not tell me on our May 25 9:25AM phone call that the dealership told him the history. I would be willing to come in and be the witness to the Salesperson signing the affidavit and pay the $10 FL notary fee. Note: Although affidavits are considered legal documents, anyone can draft one. As long as it is signed, witnessed, and notarized correctly, the affidavit will be valid. This means that you do not need to ask a lawyer to create an affidavit. We actually went to Red Hoagland reluctantly which was the first mistake. We were going to Lakeland Hyundai as my friend recommended them but Red Hoagland was a bit closer. We bought the car since we were there, like it, as it was only "2-3 months old", basically a new car, second mistake I guess. My issue isn't with the car, it's a great car, it's with the false details under which the deal was made. As I stated in my original complaint, we were looking for a NEW car and if I was told the truth about this cars' true age I would have requested a better deal or I would have gone to Lakeland to see what they had to offer if an honest deal could not have been reached for the used Tucson. This deal was made based on a lie by the salesperson and he knows he lied and now he is covering it up by telling the dealer he did not say it. That salesperson should own up to his mistake, everyone makes them, it's not hard to be honest. But since there is no "clear evidence" it's my word against theirs. If Red Hoagland wants to leave this as basically "I should have read the fine print and not listen to what their salesperson say" and "it was a fair deal" and "we did not say it was only 2-3 months old" and "there is no clear evidence" that their salesperson lied as they imply in their response rather than working with a customer honestly, then there is no choice but to agree to disagree and let this record stand as is. The public can decide if they want to risk making a deal with Red Hoagland or drive 35 minutes up the road to Lakeland Hyundai and work a deal with them. Consumer Response /* (3000, 10, 2022/06/11) */ In their response they are now saying the car was owned by a employee. That was never mentioned. I was told an old customer/couple purchased it and his wife kept banging her legs so they traded it in. Was they salesperson telling me about the wrong car?