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Find a Location

Full Sail University has 1 locations, listed below.

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    Business ProfileforFull Sail University

    Business School
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.42/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    49 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1996

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers a total of 37 Associate, Bachelor, and Master campus degree and on-line degree programs including: Computer Animation, Creative Writing for Entertainment, Digital Arts & Design, Digital Cinematography, Education Media Design & Technology, Entertainment Business, Film, Game Art, Game Design, Game Development, Graphic Design, Internet Marketing, Media Design, Mobile Development, Music Business, Music Production, New Media Journalism, Recording Arts, Recording Engineering, Show Production, Sports Marketing & Media, and Web Design & Development.

    Business Details

    Location of This Business
    3300 University Blvd Ste 160, Winter Park, FL 32792-7435
    BBB File Opened:
    12/1/1996
    Years in Business:
    45
    Business Started:
    1/1/1979
    Business Started Locally:
    1/1/1979
    Business Incorporated:
    7/9/1981
    Accredited Since:
    12/1/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Full Sail, LLC
    Business Management
    • Shayne Cade, Director of Compliance
    • Shannon Sheppard, Assistant Director of Com
    • Edward Haddock Jr., CEO
    Contact Information

    Principal

    • Shannon Sheppard, Assistant Director of Com

    Customer Contact

    • Shayne Cade, Director of Compliance
    • Debbie Magruder, CFO
    • Shannon Sheppard, Assistant Director of Com
    • Cassie Schnelle
    • Edward Haddock Jr., CEO
    Additional Contact Information

    Fax Numbers

    • (407) 678-0070
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    49 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The Full Sail University is scamming students. This school had my daughter sign an NDA and has told her she has no legal rights to *** for them losing her record of class completion last week. Even after her teacher confirmed the grade, Full Sail denied any accountability, although they cant find it in their system?? They said shes going to have to repeat the class!! I tried to get more info but she's scared and has had retaliation from the school. Full Sail University has threatened my daughter and ********* said they don't have to fix it although they are the one's who "lost" the info!! Thats illegal!! There has to be some justice for all the students and parents being taken advantage of by this illegal gain of conveniences. We pay thousands dollars for this type of education and my daughter is ready to quit because they fully are incapable of doing their own jobs in the administration if the can lose a whole course and then hold the student liable for another $500.00 for a course she proved she finished!! I have a screenshot of her grade!! This Full Sail University school needs to be investigated for illegally profiting off students who had their legal rights stripped away and silenced by a invasive NDA that allows the school to manipulate students and their parents into paying more money than they are worth. My daughter has literally taught herself because some of the teachers are just inept in actually teaching the courses. I am my daughters only parent and I demand justice and that she be allowed to graduate at her scheduled time, she will NOT have to retake the course as she received ***** from her teacher, a Passing Grade.. Full Sail is a CON and they have taken money from students just like my daughter, through manipulation, lack of action, and now just blatant disregard of the truth. Where's the lost grades? Plz help save students from Full Sail University. They should be prosecuted to the fullest extent of the law for **************** students.
    Read More

    Customer Reviews

    19 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Abria D

    1 star

    06/15/2024

    I was solicited by a representative by the name of ******** from Fullsail University. She gave me information on the school and its accreditation. I told her that I was skeptical to sign up for school because in the past I was scammed by another school and they were still harassing me today. She assured me that everything would be great and directed me on how to fill out my FAFSA, how to get my loans into deferment, how to sign on to class, etc. At first, the school was very responsive and helpful but that soon changed when I hit a financial hardship and reached out to the school to see if they could help in any way. They began ignoring my calls and emails and when I finally got someone on the phone weeks later, the rep refused to allow me to speak to the financial aid department. They sent me a bill for over $11,000 and told me to get a lawyer. The charges are said to be for an I subsidized loan that they collected and part of a pell ***** that they also collected. Also, my repayment plan with ED **** is set to begin in September. So very horrible what theyve done. Especially after confiding in ******** about previous events that took place with Independence University. Im still being held accountable for this. Not to mention, I only attended classes for 3 weeks! Thats a heck of a bill and horrible of a group of people dedicated to help build the careers of students. Just despicable!

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