Customer ReviewsforFull Sail University

Firstly, it was suggested that I purchase the expensive "launchbox" of tech needed for my program, only to later find out that there were items not included that were a necessity for daily assignments. However, the most egregious issues have occurred with the software and programs that we are forced to use as students that constantly malfunction and crash. No matter how much I complained, the instructors would hardly ever take these tech issues into consideration, and the Full Sail IT help that was promised would hardly ever solve the problem fully and never in a timely enough manner to ensure that I was able to complete the assignments on time. As for the instructor themselves, most seem to grade randomly, and /or arbitrarily, even when there is a published rubric for any assignments. Additionally, many of these instructors are either unable and/or unwilling to offer any sort of assistance when it comes to any questions about the assigned work. Escalating these issues to administration has also proven futile, as I would often have to wait several days to get any sort of response, and when someone did finally return a call, it was often from some sort of "student advocate" who didn't do much to resolve the problem.It is becoming increasingly obvious that the school is not in any way concerned with graduating students, but rather keeping them on the books until they have drained every financial aid dime from that student. It is obvious that I will most likely never attain my degree from this school, and now I have amassed a good amount of student debt as a result. I sincerely hope that my experience will prove to be a cautionary tale for anyone considering a program at Full Sail. As for me, I'm in the process of connecting with other students who may have had similar experiences, in hopes of pursuing a class-action lawsuit. I'm also curious as to how Full Sail plans to respond to this seeing as they have done NOTHING to address my concerns thus far.

At Full Sail, we strive to provide a quality education and exceptional services for all students. While we do not agree with the reviewers overall characterization of the University, we certainly take his experience seriously. In review of the complainants academic record, we can confirm that the University has followed its published academic policies with regard to the complainants enrollment. The complainant agreed to the terms and conditions of his program of study, including the grading policy, when he signed the Enrollment Agreement prior to starting his program. While we are dismayed by the reviewers comments, we have followed the academic standards outlined in both the Enrollment Agreement and Catalog. Additionally, we continue to offer our support services should the reviewer have additional questions.

I did indeed agree, however it was under false pretenses, as I was Ill-informed. It was told to me that should I accept the drop-box, everything that Id need moving forward, would be provided within said Drop-box, evidently, if I have to come out of pocket, that wasnt the case. Had I not been lied to, I wouldve merely gone with the alternative option. I feel sabotaged plain and simple.

I became very ill from Covid in Spring of 2020 and had a very difficult recovery. I was diagnosed with Long Covid, but I continued to try and complete my degree with Full Sail. At one point I could not manage it all and tried to take a break to continue after I had better recovered. I was told by the school that I would owe over $7k, for what I don't know. My tuition costs were covered by financial aid. There shouldn't be any balance left over and that had never happened before. They didn't care that it was Covid that caused my issues. They wouldn't waive the $7k no matter what. Later on, more recently I tried to re-enroll again, mostly because I knew I would lose all the work I had put in thus far because their credits do not transfer. I'm not given enough room here to go into the racism and sexism I witnessed in my classes. They said I had to speak to a re-enrollment specialist, but it would be about a month wait before that would happen. Every day after my contact I received phone calls from the school asking me lots of questions about my career path, etc. details about my illness, only to find out they weren't a re-enrollment specialist, couldn't answer any of my questions, and they would transfer me to someone else who said the same things. I finally begged one of them to stop calling me as the invasive questions and comments about my Covid recovery left me feeling violated. They proceeded to blame me for the numerous unwanted phone calls. Someone finally transferred me to the business office where they explained that I could take care of the $7k balance by going through the enrollment process and "squishing together" the old balance with the new enrollment tuition costs. I'm frankly shocked by this because I had extensive conversations about the balance in the past and I specifically asked if financial aid would cover the balance (as it was supposed to anyway.) And to find out much later that all we had to do was "squish" it? This school functions on insanity.

At Full Sail, we strive to provide a quality education and exceptional services for all students. While we do not agree with the reviewers overall characterization of the University, we certainly take her experience seriously. We can confirm that our advisors provided extensive and documented guidance regarding the reviewers enrollment, absences, and tuition charges. The reviewer enrolled at the University twice with her first enrollment in 2017 and her second enrollment in 2020. The reviewers balance is due to the refund calculation required when a student withdraws. The University followed its published refund policy, which resulted in funds being owed to the institution. Our records indicate that our advisors have worked with the reviewer on multiple occasions to answer her questions and resolve her concerns. We continue to offer our support should the reviewer have additional questions.

I am so disappointed in the experience my daughter has had at Full Sail. She went in for a Bachelors degree in Computer Science with an emphasis in Artificial Intelligence. At the beginning we were given figures for the cost of the program with it tied to an Associates degree program. I let them know a few different times that this was supposed to be a Bachelors program. Each time they assured me that it was a Bachelors program and that they were sorry the information wasnt showing up correctly and they would fix it. I wanted to be sure that they had the correct information regarding the amount for the program and they assured me it was correct. The program was finally changed to show her in the correct program and the amount due stayed the same, so I was feeling at ease. Each time I would go in and look at the portal for payment and balance information it always showed the balance for the first year of the program and then showed $0.00 balance due for the second year. I took this to mean that we were to pay for the program in its entirety in the first year (in order for her to get her laptop, etc.) and once paid, we were finished with no additional due. Then right when I think Im at my last payment, ** told that they will be adding the payment schedule for the next year. I had not budgeted for any additional payments as no one ever disclosed to me that there would be more due. I was assured I had the whole program information given to me multiple times. So when we had this new information given to us, we tried to see if we could transfer the credits my daughter has earned to continue at another college for better affordability, and found out that most of the classes at Full Sail are not transferable to another college. So my daughter is stuck. I feel like this was done on purpose. They only give some of the information, get the student hooked and then there are no options once its all figured out. I could not be more frustrated.

At Full Sail, we strive to provide a quality education and exceptional services for all students. While we do not agree with the reviewers overall characterization of the University, we certainly take her experience and her daughters experience seriously. We can confirm that our enrollment team provided extensive and documented disclosures regarding the nature of the program in which the student enrolled. Furthermore, the reviewers daughter signed the Enrollment Agreement, which clearly indicated her program of study and tuition charges prior to starting the program. While we are dismayed by the reviewers comments, we did provide her and her daughter with the necessary information to make an informed enrollment decision.

I started in 2018. Dropped it like a hot coal in 2019. This university will not understand you or your situations. I was in and out of the hospital the entirety of my first two semesters and the course "instructors" did not give me any chance to make up assignments. From my understanding, many friends I have in the gaming industry regards this university as a laughing stock. I would NOT go back here if it was my absolute last option. Steer clear if you are looking for a gaming industry degree. The courses are half-effort and the instructors and staff do not care about you. God forbid if you fall behind.

At Full Sail, we strive to provide a quality education and exceptional services for all students. While we do not agree with the reviewer’s overall characterization of the University, we certainly take his experiences seriously. We can confirm that our education and advising teams provide ongoing outreach and support services to assist students during their academic journey. Additionally, the University does have relationships with numerous media and entertainment employers, and many of our graduates have found employment in the gaming industry. We hope this addresses the reviewer’s concerns, and we wish him much success in his future professional endeavors.

I would never recommend this school, not even to my worst enemy. This school is definitely a joke. I begged to finish and retake a course that I was failing having a hard time with and the instructor refuse to help me and told me to figure out the information on my own. When registering for the next quarter of classes I could no longer sign on to any of my classes. I called spoke to someone in administration and was told that since I failed the same class, that I asked for help with that I could no longer attend the school. THIS IS NO UNIVERSITY- BIG JOKE.

Full Sail strives to provide a quality education and exceptional services for all students. Upon receiving this review, we evaluated the reviewer’s student record. The reviewer began the online Music Production, B.S. program on September 30, 2013, and withdrew on May 14, 2014. While we do not agree with the reviewer’s overall characterization of the University, we certainly take her experiences seriously. We can confirm that the reviewer attended the University, received the agreed upon educational services, and was charged accurately per the terms of her enrollment agreement. Our records indicate that the reviewer voluntarily withdrew from the University upon receiving advising from our staff regarding her academic progress and financial documentation needed to complete the financial aid process. Again, while we did not find evidence of the claims the complainant makes in this review, we do wish her much success in her future academic and professional endeavors.

When Dreams Turn To Nightmares: My experience at Full Sail University has been disappointing and disheartening. The lack of support for students with mental health challenges, inconsistencies in teaching methods, and questionable grading practices have significantly hindered my educational journey. The blame placed on students with PTSD by Phoebe ********, an instructor, is unacceptable. Inconsistencies in teaching methods and terminology among instructors have created confusion and undermined the learning experience. The online degree program and tutoring services are inadequate, forcing students to rely on external resources for proper instruction. Instructors' incompetence in teaching coding fundamentals has left students struggling to grasp the material. Questionable grading practices, including hidden rubrics and subjective evaluations, have created uncertainty and frustration. The lack of support, inconsistent teaching methods, and unfair grading practices have had a negative impact on my mental well-being. Customer service and technical support have been unsatisfactory. Full Sail University's for-profit nature and questionable practices with the honor society raise concerns about its integrity. The failure to address incidents involving dishonest Full Sail University has been marked by disappointment. I urge the Department of Veterans Affairs to thoroughly investigate these issues and take necessary action to ensure accountability and a quality educational experience for students.

At Full Sail, we strive to provide a quality education and exceptional services for all students. Upon receiving this review, we evaluated the reviewer’s student record. The reviewer was a student and recent graduate of our Game Design program. While we do not agree with the reviewer’s overall characterization of the University, we certainly take his experiences seriously. We can confirm that our education, student success, and advising teams continuously reached out to the reviewer to address his concerns during his enrollment. Our educators and advisors made several attempts to email, message, and speak with the reviewer regarding his concerns and work toward resolving them. Again, while we did not find evidence to support the reviewer's claims, we do wish him much success in his future professional endeavors. As with all of our graduates, we encourage the reviewer to utilize the support of our Career Development team as he enters the entertainment media and emerging technology industry.

I reject this response. Complete lies. You don't strive for your students. You strive for your for profit school. I attended for a Bachelor's Degree, I walked with an Associate's Degree. One of the best moves I've ever made in my life was doing just that. You take nothing into consideration for your students. I watched you fail a special education student with autism over 5 times and did nothing to help him pass. The Better Business Bureau should seriously look into Full Sail University and open a complete investigation.

For profit school that that uses deceptive marketing antics and prays on students hopes and dreams. They maintain the illusion and further ensnare with the “you get what you put in” and claim failure is equated to students unwilling to “put in the HARD WORK”. This school is for the fortunate sons and gives the average person very little means to success. I was tricked from a young age that this school had value through their marketing tactics and cleaver verbiage. Just look at their past ads in ****** ***** Magazine. IYKYK As an alumni of one of their Bachelor of Science programs, I can attest that this school should be rated a D at the very best. For the sake of humanity, Please topple this colossus!!

Full Sail strives to provide a quality education and exceptional services for all students. Upon receiving this review, we evaluated the reviewer’s student record. The reviewer was a student and 2015 graduate. While we do not agree with the reviewer’s overall characterization of the University, we certainly take his experiences seriously. We can confirm that he was charged correctly and in accordance with the terms in the enrollment agreement that he signed before beginning the program. The reviewer attended the University, received the agreed upon educational services, and was charged accurately per the terms of his enrollment agreement. Again, while we did not find evidence of the claims the complainant makes in this review, we do wish him much success in his future academic and professional endeavors. We also encourage the reviewer to reach out to our Career Development department, which is available to him for ongoing career services should he need additional support in reaching his career goals.