Complaints

This profile includes complaints for Fields BMW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fields BMW has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fields BMW

  963 N Wymore Rd Winter Park, FL 32789-1769

• 

  Fields BMW

  4285 Lakeland Park Dr Lakeland, FL 33809-3581

• 

  Fields BMW

  9750 S Orange Blossom Trl Orlando, FL 32837-8916

• 

  Fields BMW

  1050 N Tomoka Farms Rd Daytona Beach, FL 32124-7610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. EV charging battery was replaced by this dealer and since then the car is not as efficient as it was before. 2. We brought the car several times for the tires to be checked and they were always in perfect conditions. It seems that one of the tires was leaking air (making this a safety issue for me and my family). I now had to pay to replace the tire when I could have had that covered by the dealer that sold us the vehicle. Also, we contacted the manager several times and NEVER got a call back from them.

  Business Response

  Date: 08/24/2023

  The vehicle was brought to us 07/31/23 for a leak in the tire. We inspected and found no punctures. We walked customer back to the car inspected with soapy water and found no leaks or punctures. It did come back a few days later and we did then find a micro leak. Do to the inconvenience we replaced tire not charging any labor. The customer has not picked up yet, upon picking up Mr* *** ****** stated he is going to talk to the service manager. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car from the dealership in January 2023 and the seller claimed that the car was never owned by a previous owner and all of the maintenance/repairs was up-to-date recently. I brought my wheels in to get fixed and they told me I needed alignment, although alignments are only needed about once a year and I have only had the car for seven months and had no problems with my alignment. I decided to go through with the service anyways and then I got a call from the dealership saying that they were unable to do the alignment because of other problems I found with my car resulting in $3000 And they told me to pick up the car and when I got to the dealership they couldn’t get their story straight and end up telling me that they did fix the alignment on the car when they really did not and they charged me $200 anyways so they stole my money without doing the service. My car was running and sounding fine before I dropped it off and now all of a sudden my car is rattling so I’m out $200 for a service that wasn’t even done and they added extra problems to my car.

  Business Response

  Date: 07/31/2023

  customer was in for a flat tire 7/18/23 she advised she hit a pot hole and tire blew out to the advisor. on that visit we quoted one tire and alignment, customer advised to replace tire only and declined alignment will reschedule. customer made appointment on 7/27/23 for the alignment, while performing alignment we found wheel to be bent and rear camber out of spec. this is most likely from the previous visit when her tire blew out from the impact of the pot hole. car was originally sold back in Dec 2022 at that time we replaced 4 tires and performed an alignment, at that time nothing was found damaged and alignment came into spec. nothing is owed to customer, services she asked for were performed.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased my Certified Pre Owned 2019 BMW X4 in 11/21 from FIELDS BMW in Winter Park. Fast forward less than 2 years, after having done all the required maintenance at the dealership I go for a simple brake job, and they tell me that I need a new water pump and new oil cap and the upper radiator hose needs to be replaced. After having done all these repairs, Less than a week later the car lost most of the engine coolant while driving because the oil filter housing had failed. As I was driving the car gave me a notification that I could continue driving but I needed to pull over when safe, which I did, a tow truck brought the car back to the FIELDS BMW as they told me over the phone that this would be covered under the CPO Warranty. Now they are claiming that I “Abused” the car because I followed the notification given that I could continue driving and pull over when safe. They are telling me that I need a complete engine replacement and that the warranty will not covered any repairs.

  Business Response

  Date: 05/15/2023

  We understand the consumer's position however, the stored data shows that although several overheat warnings were displayed, the vehicle continued to be driven in a severely overheated state causing damage to the engine that otherwise could have been avoided. The repairs needed were deemed not warrantable by the vehicle manufacturer. 

  Business Response

  Date: 05/17/2023

  According to the recorded data, the message "Stop carefully: Engine overheated. Turn off engine and allow to cool. Do not open hood, scalding hazard. Call Roadside Assistance." was displayed at least 4 miles prior to the engine being shutoff. That being said, we want to help. I will call the consumer directly. 

  Customer Answer

  Date: 05/17/2023

  
  Complaint* ********
  
  I am rejecting this response because: at no point did u receive such message, I did receive a message saying that I could continue driving and to stop when safe, I did that. I was just told this isn’t covered under warranty. I emailed the GM and requested to talk to him, and received no call back from him. I feel I was just left to the wayside on this matter
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to the dealership because it was making a clanking and a grinding noise every time I used the breaks. The dealership informed me that the brake pads were aftermarket and that they needed to replace both the front brakes and discs, to which I agreed to. After the replacement, and on my way home, I noticed the clunking noise was gone, but the grinding noise was still there. I informed the dealership and they told me a service representative would get in touch with me. That never happened and I had to travel out of the country for a few months, so the car was sitting in my garage. When I got back I took the car back to the dealership. They inspected it and told me that the discs were warped and both discs and brake pads would need to be replaced once again. I told them it should still be under warranty, since they were new, installed at the dealership, and barely used. After a month without news I went back to the dealership and they informed me that the warranty had not been approved and that I would have to pay for the repairs once more. I told them I did not agree to that since I had paid for new parts and labor a few months ago. They told me they would go back to warranty and try again and would contact me in a week. It has been a month since and I have not heard back from them.

  Business Response

  Date: 04/28/2023

  I have fully reviewed the matter with the service advisor and shop foreman and the customer will be contacted today by the advisor to resolve the customer concern. 

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, January 31st, my 2013 BMW X3 suffered catastrophic engine failure while driving. This is a dangerous issue, that is apparently known by BMW, but a recall was never issued. The dealership (Fields BMW South Orlando) stated that it would cost $15K to have the engine replaced. Also, two weeks prior to my engine failing, I spent $2K for a valve cover repair. During this repair, the dealership did not mention any pending issues with my engine. I did not experience any warning lights or other issues prior to the sudden engine failure. I contacted BMW North America regarding this issue and they stated that the best they could do is issue me a reimbursement for the $2K valve cover repair. Since BMW was negligent by not issuing a recall, my car lost significant value because of the engine failure. I filed a formal complaint with NHTSA, due to the severity of the issue and based on complaints from other BMW owners across the country, this is a public safety concern. My engine failed on a side street that was not very busy, but if it happened on I-4 or the 429, I could have been in a serious accident. Right now, my car is still at Fields BMW South Orlando as I contemplate my next step. The dealership stated that if I wanted to sell my car, it is now “worthless” because it cannot be driven at the auction. On February 20th, the GM Luis R***, stated that he would contact me within a couple of days regarding a solution for the sale of my car. I did not hear back from him and I called March 3rd and I still have not received a response. The notion that my car is “worthless” is unacceptable, because apart from the engine, my car is in excellent condition. Also, the fact that the GM has not responded is unprofessional. If a recall was issued and my engine was fixed, my car would not be deemed “worthless”. BMW should reimbursement for the value of my car if the engine was in working condition.

  Business Response

  Date: 03/07/2023

  I believe the customer should call BMW of North America as they would be the ones to contact in regards to the engine failure. As far as the value of the vehicle unfortunately it would not be worth anything as it sits because the vehicle needs a repair that exceeds the value of the car. If the car was running and not in need of an engine of course it would be of value.

  Business Response

  Date: 03/13/2023

  BMW's manufactures warranty is for 4 year or 50k miles. Anything past that is the owner's responsibility. If the customer is wanting BMW to assist the customer will have to call BMW North America. The dealer does not make these decisions. The value of the car is how the car sits needing an engine. If the engine was replaced the value of the car will change 

  Customer Answer

  Date: 03/13/2023

  
  Complaint: ********
  
  I am rejecting this response because: Your response did not address my concerns from my last message. Please reread my last response and tell the GM to call me. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was my first time purchasing a bmw from Fields and my last time doing business with them. I intentionally chose BMW based on the quality and customer service synonymous with their brand. I am extremely disappointed with my experience. I just bought an electric car at the end of Nov and the charger would no longer fit last sat and they're saying its not covered under warranty bc I damaged it and cost to repair is $4200. How did I damage the charging port? Now they're telling me to drop off the rental and pick your car back up. So now I put money down that i cant get back on a lemon and I'm still responsible for a car note on a car that I cant drive . I could see if it was 3 years, but it's been 3 months. How is this not under warranty? This is not the type of luxury that I can afford, nor have the service or sales staff been helpful or professional. How can Fields achieve their mission to make every customer a customer for life if they're NOT CONSISTENTLY PROVIDING WORLD CLASS SERVICE?! Every person that I spoke to, Joe A******, David -sales mgr have all been short and rude to me. I'm still waiting on the general manager to return from his Cabo vacation so I can speak with him as well regarding this matter....

  Business Response

  Date: 02/14/2023

  Unfortunately the charge receptacle of the vehicle was damaged and deemed a non-warranty matter by BMW Engineers. We presented the estimate to the customer and suggested to contact her insurance company. The customer refused and felt this was a BMW matter. As a dealer we are the administrator of warranty and the vehicle warranty is covered by BMW. Fields Corporate management offered a one time goodwill gesture to repair the vehicle no cost to the customer. The customer was made aware of Fields Goodwill and we have ordered parts. 

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11.22.22 I took my vehicle in for a routine oil change, a fluid flush was recommended; minor maintenance, which includes a check and tap off of coolant if needed. 2 days later my car overheats and has to be towed in, I received a call from service advising a hose replacement was needed; same issue occurred in November 2020 after having oil change and fluid tap off. I immediately requested to speak with the general manager, but received a call from the same service advisor with a service manager who offered very little resolve. Repair cost exceeded $2,100, I've continued to experience issues since and I've never had any issues with my vehicle before having maintenance at Fields BMW. I was also told that this isn't a common issue with newer vehicles and it's not a coincidence that both hose failures occurred after maintenance at Fields

  Business Response

  Date: 01/10/2023

  THE CUSTOMER HAS HAD THIS VEHICLE SINCE 2018. 1ST VISIT 2/8/19 FOR REGULAR SERVICE + PROGRAMMING, NEXT VISIT WAS 2/19/19 THE PROGRAMMING DID NOT FIX THE PROBLEM IT CAME IN FOR SO WE REPLACED PARTS UNDER WARRANTY, NEXT VISIT 7/11/19 FOR REGULAR SERVICE AND SIB FOR PROGRAMMING,NEXT VISIT WAS 3/11/20 FOR SERVICE,NEXT VISIT WAS 11/3/20 FOR SERVICE, NEXT VISIT 11/6/20 FOR COOLANT LINE THAT BROKE AND WAS COVERED UNDER WARRANTY,NEXT VISIT 5/1/21 FOR SERVICE,NEXT VISIT 3/25/22 FOR KEY PROGRAMMING FUEL TANK VENT VALVE COVERED UNDER WARRANTY,NEXT VISIT 6/13/22 FOR SERVICE,NEXT VISIT 11/22/22 FOR SERVICE, NEXT VISIT 11/28/22 FOR COOLANT LEAK THAT WAS NOW CUSTOMER PAY BECAUSE WARRANTY EXPIRED. SO ON PREVIOUS VISITS THERE WERE THINGS MENTIONED THAT NEEDED TO BE DONE THAT GOT DECLINED. wE DID NOTHING WRONG. WHEN THESE CARS GROW IN AGE AND GET OVER ******* MILES THINGS BREAK.

  Customer Answer

  Date: 01/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Again,each time my vehicle needed major repairs was immediately after being serviced by Fields MW Lakeland, never having any issues prior. Providing service records doesn't negate the facts as they are being presented. In fact the issue that occurred in November 2020 was not covered by warranty according to ***********************, the general manager took care of it due to a conversation after. I know enough about my vehicle to know the hose ruptured due to the negligence of Fields service

  Business Response

  Date: 01/23/2023

  I'm sorry she feels this way, but Fields BMW was NOT NEGLIGENT on this issue. Cars break and we have no control over when they do... 

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 *** M440i convert. Sept. 23,2022. Complained in Sept. the top of the seats at the extenders and not real leather as the flat seating surfaces are to be full leather. I would like leather extenders on the top of the 2 seats cushions. or, give me the cost back that these 2 seat extenders cost for leather. These 2 parts do exists for the seats as I just spoke to *************************** at Field's of Daytona *********** @ # ************. Left seat # ***********, Right # ***********. The cost for both are $388.64 + installation. So, I would seek the dealer replace my 2 seat components or, the cost of the 2 parts plus installation charge.

  Business Response

  Date: 12/12/2022

  ****************************** complaint has been resolved. *** makes allowances for the seat extenders to be either leather or vinyl since it is not considered a seating surface. Parts are on back order however *** has agreed to replace them at no charge to the customer. ************************** is aware. He has asked for finacial compensation instead of replacement. That is through *** and is not yet determined. Either way his issue is resolved.

  Customer Answer

  Date: 12/21/2022

  ********************
  Tue, Dec 20, 5:11 PM (13 hours ago)
  to me
  
  The dealer and the ****. have now put in writing to correct my problem. When this is done, I will have no more complaint.
  Thank-You...

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2008 BMW 128i. I went to the BMW with AC issues. they misdiagnosed my problem. Told me I had issues with the compressor. Made me spend more than 2000 fixing the compressor. The AC worked for a couple of months and stopped working. Now they telling me its the evaporator. I told them from the beginning that it was the evaporator that other places told me it was the evaporator but BMW told me the compressor. Now they want me to spend thousands of dollars fixing the evaporator when I told them from the beginning it was the evaporator, not the compressor because I just recently changed the compressor. I tried to talk to the manager Garett but he never picked up my calls and gave me the run around, took more than 6 months to be able to speak to him. He did not resolve my issue and had a terrible attitude and customer service. I am upset because I my care was misdiagnosed and I had to spend unnecessary money fixing the compressor when it was the evaporator that was wrong. I had to spend money to get my evaporator fixed someplace else but I could of saved money if they would have diagnosed the situation correctly.BWM did not take out the dash to see if there was a leak in the evaporator they just guessed and used the easy quick fix. Trial and error and this is not right. The attitude and the service that the manager Garrett gave me was terrible. He did not care about me did not care about the money i spend and the misdiagnosed. I want a refund of the money i had to spend fixing the compressor when it was the evaporator that was bad.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/11/29) */ In May 2020 ******** brought the car is for her ac not blowing cold air. We found a issue with the ac compressor. We also noticed she also had a aftermarket compressor installed. We replaced the compressor. She returned April 2021 and we found the compressor working however she not developed a freon leak at the evaporator. We have explained this is two separate issues and gave estimates to fix

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer will only give courtesy cars to someone who has leased or purchased a vehicle from them. Regardless of manufacture defect or warranty. They will make you pay to get a rental car for an outside service. Was told the only way a courtesy car would be given is if I bought my car at their dealer and no exceptions would be made. After 3 months of owing a verified pre owned bmw from fields bmw Daytona beach my sunroof no longer works. Will not make an appointment on weekend when I'm off from work. Forces me to take off from work to have my car worked on

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/09/27) */ Contact Name and Title: Joseph A****** Contact Phone: 407.478.3963 Contact Email: [email protected] I see no service history in our Winter Park location, I do see where the customer has serviced in Daytona. As the loaner vehicles are a dealer supplied amenity we provide loaners to the customer who purchased from us. I see we sold to a different client. After the concern is evaluated there may some assistance with rental, however Saturdays are not a day where we can effectively address the concern. This type of concern is best suited for an early weekday appointment to minimize rental expenses for whom ever has to pay for the rental. If the customer would like to discuss this he may contact the service manager of the dealer he wishes.