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Business Profile

Residential Painter

Diaz Painting & Home Improvement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We researched a lot of companies and **** painting had good reviews ***** did the estimate at our home she knew we have LP siding we needed them to spray up to get the entire house not just some and she completely agreed, we agreed and they started the work on 4/19 the workers never told us when they were coming or going or spoke to us, they left our property messy with trash and paint all over the ground @our landscape PLUS they were to do two coats they did ONLY one we watched them the entire time and then they refused to do the spray up as ***** stated to us.. ( why else get your home painted if they wont paint the entire piece of siding) thats ludicrous.. I mean really? So now they refuse to do the work. We do not want extra or special.. just the job they promised.. nothing more and nothing less. We are so disappointed with them.. they lied to our faces.. we WANT to pay them we just want the actual job they promised.. is this really how people have to get things done nowadays? I am sad and frankly embarrassed to go this route.. this company knows they did it wrong, they admitted it just as they promised to do it correctly in the first place. We have videos of the final result. And a copy of the contract. Please help us, we can not stand by and let companies take advantage of us, not do what they promised and actually get away with it. Like we said, I WANT to give them the money I just want the job done the way ***** promised. Nothing more and nothing less, my husband is waiting on me to start his hemodialysis treatment as he is stage five renal failure so please excuse me. Thank you for your time and have a great day. We have a video of my Husband, ***************************** relaying all of his conversations with ***** but I cant upload the video, so if you need it I can send it to you. He is embarrassed about it being shot during his dialysis treatment so if and when you see it please try to ignore that part :) thank you again. We can explain pics no more texts 2 talk

    Customer Answer

    Date: 05/06/2022

     **** paint and home improvement contacted us on April 27th. They offered to resolve the situation. They arrived on April 28th, 2022 to paint the areas where we had issues and to spray another coat of paint on our entire home.   They completed it on the same day.   We no longer need your services. 

Diaz Painting & Home Improvement is NOT a BBB Accredited Business.

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