ComplaintsforAlbany Chrysler, Dodge, Jeep, Ram

• Initial Complaint

  02/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  went into the albany location for an oil change. was sold a $89 pkg buy the service advisor. i had to pay for 2 extra qts as my *** *** took 7 instead of the 5 included. i agreed. once it was done the advisor had a family emergency and left so another advisor processed my bill. i was charged over $200. i was in a hurry so i just paid and left. I called back and spoke with them about it and all they were willing to do was GIVE ME A STORE CREDIT. I wanted my $ back so i called the main store  and they acted like it would not be an issue and the GM there put me on the phone with a lady that was going to send me a check for the difference. well weeks later no check. the GM in ** *s no longer there and they ladies that process the checks have no record of our conversation. They also scheduled me for warranty work on a bad shock, made me schedule an appt months out to have shock put on. verified part was in, had me make plans for a ride and leave it for the day. i got home and they called me back to come get it as the parts were not there. nothing good happening there. Take it out of town.

  Business response

  02/09/2023

  A check has been cut to the customer. I have included a copy of the check. When the oil changed was performed the service department and the customer agreed to a $100 service credit. Since then the customer has traded his vehicle and requested a refund. Unfortunately the customer contacted the ****** ****** location requesting a refund but they had no record of the customer receiving services from that location. ****** ****** **** *** ****** **** are separate entity's. Thank you.  

  Customer response

  02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to the dealership after some warnings appeared on the dash, stating that the transmission needed service, the braking system as well. I went over there the second week of **** to get the vehicle diagnosed. I was told it needed to left there for 10 days to run a diagnostic check. I told them that I could not go that long without my wife's car. I returned about 4 days later and dropped the car off after making preparations for my wife to have a vehicle. When it was diagnosed, I was told that I had critter damage squirrels had eaten through a hose that caused the warning lights to come on and that, that tubing along with a module were needed to address the problem. I was told it would be about two weeks to get the parts. After about 4 weeks and no update I decided to visit the service department and see what was going on. Well evidently they had ordered the wrong part and the vehicle was just sitting there. After speaking with the service mgr I was able to pick the car up. After driving the car for 4 days the lights were on again. So I took the car back after paying a 1000.00 deductible and the insurance company paying their share of the bill 883.00, I was told by the service manager that a wheel sensor was causing the problem and it was going to cost me 130.00 more dollars. I agreed to pay the balance and after one more week in the shop I still haven't received any confirmation or update as to why my car is still waiting to be repaired. The vehicle is a 20** Chrysler ****. I don't understand why the car is being held so long to be repaired. After visiting the dealership on ***. *** asking to see the General Manager I was given the runaround for a third time, so that is why I'm filing this complaint. Please tell me that you can solve this problem I have with this company, your expedience would certainly be appreciated. ***********************************

  Business response

  08/23/2022

  Business Response /* (1000, 5, 2022/08/05) */ Customer has been taken care of, and was not charged any further fees to have additional work completed. Vehicle will be returned to the customer by the end of the day today. Thank You Consumer Response /* (450, 5, 2022/08/23) */ Complaint has been resolved.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2018 **** ******** to the dealership for outside warranty work on ******* The warranty company is **************. I have not been able to get a diagnostic completed since day 1. The end of March, I personally showed up at the dealership because I could not get a status update on my vehicle. I was told by the Service Manager that on ******, the diagnostic would be performed. I have left numerous messages, with no response. Today,********* I personally showed up at the dealership to try and retrieve my vehicle. I was told that the diagnostic was completed but he had to do another one, due to something he forgot. They would try to do that Friday, *******. They will not allow me to pick up my vehicle; however, no progress has been made. This is a hardship for me, as I have been without my vehicle for 48 days. ************************************************************************************ It has caused a hardship getting to and from work, and without my coworkers, I would have lost my job. The warranty company has told me that they cannot get a status update as well. They get no responses. My warranty will provide for a rental car, once the work has begun. In other words, I cannot get to ********* when needed nor to a grocery store and barely to work. I have explained this situation to them numerous times. I do not understand how a business can expect someone to be without their vehicle, or assist you in obtaining the information necessary to obtain temporary transportation. According to the information today, it is a 3 hour job. I filed this complaint as I do not want another individual to be stranded for this amount of time. Any assistance you could provide would be greatly appreciated. ***************

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/04/20) */ ************************************************************************************************************* Mr *******, first I would like to apologize for your experience this far. I am in the process of making sure that we are fully staffed so that the wait time is not so long. At this time, I have handled your issue with my service department and your **** is ready for pickup. I assure you that you will not have this issue moving forward. Thanks.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my ******** *** to the shop twice. The first time I took it in because it was skipping and there was a strong smell of oil burning. After the car was there I told them to do a diagnostics. I received a phone call and I was told that it was the upper intake gasket and injectors that were needed to be replaced. They also changed the spark plugs and did an alignment in total I spent $1,238. When I got the car was able to take it home and drive it until the next day I had to take it back because the car would not cut off. On this day I was told I had to leave it and they would call and let me know. I was with the car for 2 weeks and I was told that it needed a module. I gave them permission to fix the car and it cost me $1,882. When I got the car back I still smelled the oil and fuel. I took the car back today and I asked them what would be the reason I would be still smelling the fuel and oil. The two techs that worked on the car both times said that they don't smell the oil. I asked what about the fuel scent the service advisor Vanessa **** kept talking about the oil scent. I asked her that is not what I am talking about now I want to know about the fuel scent. She said I didn't mention that I asked could she get someone to just open the door and they will smell the fuel scent. She replied that if they were to check it I would have to leave it because they don't have time to get to it today. The fuel scent is coming from the injectors that the tech half did the work on. For me to leave the car there again and have to be out of pocket again to pay for rides to work is not an option this time. I would like for them to fix the car and have me a car to ride in until they can get it fixed the right way. It's like I have given away $3,000 for them to have not fixed my car the right way and they don't care about trying to get it fixed.

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/03/01) */ I would like to apologize for not exceeding your expectations. Per our conversation today @1:48pm ******, I will see you on tomorrow so that we can find a solution for your problem. Thanks for the opportunity.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩