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            Business ProfileHutchinson Toyota of Albany

            New Car Dealers
            BBB accredited business

            Contact Information

            2865 Ledo Rd

            Albany, GA 31707-1275

            Get Directions
            Visit Website
            (229) 436-7751

            Business hours

            7:30 AM - 7:00 PM
            Business Hours
            7:30 AM - 7:00 PM
            7:30 AM - 7:00 PM
            7:30 AM - 7:00 PM
            7:30 AM - 7:00 PM
            7:30 AM - 7:00 PM
            7:30 AM - 6:00 PM

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/17/2021

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2865 Ledo Rd, Albany, GA 31707-1275
            BBB File Opened:
            5/13/2021
            Years in Business:
            6
            Business Started:
            5/2/2018
            Business Incorporated:
            5/2/2018
            Accredited Since:
            12/17/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hutchinson T Motors, LLC
            Hours of Operation

            Primary

            M:
            7:30 AM - 7:00 PM
            T:
            7:30 AM - 7:00 PM
            W:
            7:30 AM - 7:00 PM
            Th:
            7:30 AM - 7:00 PM
            F:
            7:30 AM - 7:00 PM
            Sa:
            7:30 AM - 6:00 PM
            Business Management
            • Mr. Lee Graham, General Manager
            • Mr. Frank Reynolds, General Manager
            Contact Information

            Principal

            • Mr. Lee Graham, General Manager

            Customer Contact

            • Mr. Forest Hutchinson, Owner
            • Mr. Lee Graham, General Manager
            • Mr. Frank Reynolds, General Manager
            Additional Contact Information

            Fax Numbers

            • (229) 226-7677
              Other Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/10/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Paid a reimbursable cash deposit of 500$ on ***** for a vehicle that was in transit. Decided I did not want the vehicle because it was further delayed from arrival and cancelled buy with dealer. I requested my deposit back on **** in-person. Sales manager said that the owner is the only one that is able to reimburse and that I could only be reimbursed via check. I was told that the owner was not available at the moment and I am to follow up next day. I followed up again on **** and requested my 500$ cash back but was still told that the owner only does check and has to sign it and that the owner is not available. On **** I tried to get in contact with the sales manager but was denied and forced to speak with car salesman employee. That employee became irrate with me that I was once again inquiring about my deposit. The employee said during the conversation that the owner is not available and is to busy with other things to sign a check right now and will get to it when the owner has time. I ended and the informed that employee that I will be contacting the GA better business bureau.
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Courtney S

            02/08/2024

            Hutchinson Toyota has zero respect for there customers and lie if that is what it takes to get your money. Salesman Christopher W**** brought me a car to test drive that had a dead cat in it with out cleaning the vehicle to get rid of the horrific smell. On another vehicle they told me they could do $490 with 5000 down and when I asked for the confirmation sheet they then said it would be 490 with 6000 down. So do to the lies and issues I got a new sell person named Kenneth E****** I put down a deposit of $500 to hold a vehicle after being assured if I changed my mind I could get my money back no problem. They only had the vehicle off the lot for 1 week out of the 2 1/2 weeks. When I changed my mind I asked for my refund and I was getting the run around when it came to picking up the check for the $500 I had put down. Finally 3 days later the GM states that regardless that his salesman lied and my receipt DOES NOT state non- refundable, I will not get back the $500 dollars paid to hold the vehicle. Even the management allows their employees actions and behaviors and allowing these types of issues to be allowed towards their customers.

            Hutchinson Toyota of Albany Response

            02/12/2024

            DEALER IS CALLING CUSTOMER TO REFUND THE DEPOSIT BACK
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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