ComplaintsforThe HoneyBaked Ham Company LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  No honey baked ham close to me. Drove across town to regency location to use my coupon for 50% off slices. None in store. Around Christmas the mandarin location would not let me in the store because I did not have a reservation. For a store that sells hams as their #1 product you sure make it difficult to purchase one.

  Business response

  06/25/2024

  ******,

  I called to speak to you regarding your comments and had to leave a message.

  Please contact me at ************ so I can get some additional information about the specific store locations you reference as 'Regency' and 'Mandarin'.

  Look forward to hearing from you. I will contact the **************** Team to assist with your concerns and comments.

  Thank you.

  *********************** / HBH Contact Center Manager

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Why was I charged a $3.00 convenience fee when I picked up my prepaid ham on 3/29/24 at store 4107 in ********** ********?Big deal that there was a $4.09 discount!!!

  Business response

  04/17/2024

  ******,

  To continue to offer a faster guest pick-up experience and inventory preference, a $3 Convenience Fee is added to prepaid transactions over $25. This is to cover the increased costs for this service at our retail locations.

  Thank you for choosing HoneyBaked.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two $50.00 Honey Baked Ham Gift Cards, when I tried to use them I was told that neither had any value. **************** is worthless as they tried to blame me for the error.

  Business response

  03/19/2024

  *****,

  Were the giftcards purchased at a retail store or online?

  Can you please send the card numbers and we will find out what has happened and get back to you.

  Thank you.

  *********************;  HBH Customer Experience Manager.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  purchase a ham for $96.00 and the ham quality is horrible order number *********

  Business response

  02/28/2024

  ******,

  We are very sorry to hear of the issue you experienced and apologize we did not meet the standards you've come to expect.

  We encourage you to contact the store directly for the resolution you are seeking in your request for a refund. You may also submit feedback to the store via our website and the **************** Team will assist with your issue. Please visit www.honeybaked.com/stores and choose the ********** location from which you made your purchase.

  Thank you.

  *********************** / HBH ************** Manager
  

  Customer response

  02/28/2024

   
  Complaint: 21353673
  
  I am rejecting this response because:

   

  I made the purchase online and picked up at the store
  
  Sincerely,
  
  ******

  Business response

  02/29/2024

  We understand you made the purchase from the store which is why we directed you there for the resolution.

  We have sent your contact information to the store in ********** for them to assist with your request for a refund.

  Thank you.

  Customer response

  02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would come to your Honey Baked Ham at ******************************************************************** every time I would submit my phone number associated with my account the Female Manager would say "no such number" and she would do it again and same thing would happen and I would show her proof on my cell phone that I put the correct phone number and email address and she would basically call me a liar I do not appreciate this at all whenever this happens she would always debate with me about it I am so tried of this kind of service I did contact your customer service and I had gotten no response whatsoever this female manager needs to fired or this place needs to have new management I am getting tired of being treated like this I would like some kind of compensation due to this kind of service

  Business response

  01/24/2024

  ***,

  I have forwarded your complaint to our **************** Team.

  Please allow them time to review your comments and respond to you with a resolution.

  Thank you.

  ***********************
  Contact Center Operations Manager
  ******************
  
  The Honey Baked Ham Company, LLC
  *************************************************************************; 30350

  Customer response

  01/24/2024

   
  Complaint: 21178408 I am rejecting this response because if  they business doesn't respond in the next 7 to 10 working days along with resolution to this matter I will persue legal action against Honey Baked Ham for negligence 
  
  Sincerely,
  
  ***************

  Business response

  01/25/2024

  ************,

  We understand that the **************** Team has offered to provide you with a gift card as their way of making this right.

  Thank you for allowing them to assist in resolving your issue.

  ***********************

  HBH ************** Manager

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a ************ from Honey Baked Ham online o. 11/08/23. I was told by the nearest store in ******, ** that I could only order an unglazed Ham online by putting my request in the comments section and that I couldn't order over the phone, so I went to their website and ordered there, however, there was no way to indicate my preference for an unglazed Ham, so I placed the order called the corporate office less than 12 hours later to update my order. I was told that the order was closed and they could not refund or cancel my order. I made a formal complaint with the representative and she said I would have an email within the next few business days addressing my complaint. I received nothing from them and made multiple attempts to call the corporate office. I was only able to leave a voice mail, as their recording said the receptionist was unavailable. I left two detailed messages and received no response from the company. I then notified my bank, ***** Fargo and submitted a dispute with them . They temporarily reversed the charges and I spoke with 2 representatives giving them all the information they asked for. I then received a letter from ***** Fargo saying they would be charging my account the $213.98 saying they didn't receive the information they requested from me. They never asked me to send any written documents, so I called a 3rd time today (01/02/24) to dispute the charges. They have put it on another temporary hold while I contact you for a resolution. I did receive the ham and turkey from Honey Baked, but I was unable to eat them, as I have hypoglycemia and can't have the sugar glaze. I was also unable to eat the turkey, as it also came with a sugar base. I had to purchase a 2nd ham and turkey for my family get together and donated the Honey Baked items to a local charity. I spent an additional $130 on those items. This company offered me no recourse and completely ignored my requests. I didn't even get an email confirmation of my purchase, so I have no paper trail. I have ordered from this company for many years and to have this kind of blatant disregard for their customers is really disappointing. They do not need to be in business if they are going to treat people like this. I am requesting that the company refund me the $213.98 that my bank is now saying I will have to pay, regardless of my claims to dispute this. Thank you for help and assistance with this matter.****************************** ************** ********************

  Business response

  01/03/2024

  I reached out to ***** to discuss the issues outlined in her complaint. I apologized for the experience that she had with the store and the customer service team and walked her through our order porcess.

  I will be forwarding her concerns to our **************** Team for review. I will also include the store in the communication so they can address any gaps in their process as the customer simply started her experience by wanting to place an order over the phone and felt like she was not treated as a valued customer.

  I agreed to and will be refunding the online order that was placed by ***** on 11-7-23 (*********) for $213.98.

  I thanked her for taking the time to express her concerns and talking with me about a resolution.

  *********************** / HBH ************** Manager

  Customer response

  01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************-ryte

• Initial Complaint

  12/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  12-20-2023 dear *************************,i had a very strange phone call by somebody in your Orange County, ********** office today on 12-20-2023 at around2:30 p.m. this afternoon telling ME that i ordered something from YOUR company when i DO NOT EAT HAM for OBVIOUS REASONS!i have a **** % tolerance for Fraud and HOPE that it was just a Wrong Number!the call came to me from your number of: ************** and my phone number for 20+ Years Has Always Been: **************.i trust that this was just a Wrong Number and won't happen again!thank you.sincerely yours,****** ******************* **************** resident /hps

  Business response

  01/02/2024

  **************,

  Thank you for reaching out regarding the issue with the ********** retail store.

  We have forwarded your concerns and contact information to the **************** Team for review and response. We appreciate your patience while they review your comments.

  Customer response

  01/02/2024

  IT has been 2-3 weeks and they never responded!

  i have changed my phone number since and TRUST they will NOT be able to contact, nor harass ME any more!

  plus, i do NOT eat Ham!

  it is NOT kosher!

  thank you.

  sincerely yours,

   

  ****** *******************

  private *********** resident

  /hps

   

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am very upset and I have tried to speak to multiple managers and have been told I will get a callback but havent received any. I reached out to the store to find out the prices on the half-no-bone ham. I was advised that the half-bone ham was ***** and that there was a 7-dollar-off coupon I may use as well. I came to the location to purchase the ham only to find out that the ham was ***** and not the ***** I was given over the phone. I tried to speak to a manager and I was advise a manager by the name of ****** would give me a callback. It has now been over 2 weeks and I have not heard from anyone. I would like to have something done. I waste time and gas and now I can't even reach a manager at this location. I have never purchased from this company and it is truly upsetting how I have been treated as a customer. I will also be reaching out to Fox 5 media about this. This is truly upsetting

  Business response

  12/19/2023

  Jazzy,

  We have forwarded your comments and request for a resolution to our **************** Team and the District Manager.

  They will be reaching out to assist you with your issues and provide a resolution.

  Thank you.

  *********************; HBHH ************** Manager

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a quarter ham and a turkey breast for Thanksgiving (Order #: *********) and they were both delirious. So good that we purchased another ham on 11/26/2023 (Order #: 200680818).When the order was dropped off I immediately retrieved it. When we opened the box the ONE and only ice pack was unfrozen and the ham was semi cool to the touch. When we opened the plastic bag and the foil wrapping the ham looked odd and smaller than the one we had at Thanksgiving. The glaze looked a little dark (burnt). Like the last time, we stated to separate the ham from the bone and the meat looked different as well. We tasted it and it tasted different. My wife became ill and I had terrible stomach cramps. Filled out a customer survey and received no call back, allowing a week to pass. On 12/0.7/23 @11:15 I decided to call customer service to complain. The rep sounded uninterested in our concerns and said they would pass this information along. So much for Honey Baked Hams sixty day guarantee? Today is 12/14/23 and no one has called and/or emailed me, so much for the Honey Backed guarantee? Given the unresponsiveness of Honey Backed hams my family will no longer do business with them and I'll make sure others are made aware of our last experience.

  Business response

  12/18/2023

  **************,

  I have received the report of your issues and would like the chance to make this right for you and your wife.

  I will be happy to talk with you regarding the concerns and assist with the resolution you are requesting.

  Please call me at ************ and I will discuss your experience with you ... or let me know a good time to call you.

  Thank you.

  *********************** HBH ************** Manager.

  Customer response

  12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 22, 2023, I went to the Heavenly ham location in ************., after going to the Shoprite in Bel Air, where I usually purchase my hams for holidays. I was informed at Shoprite that their agreement wit Heavenly Ham was suddenly discontinued without much notice, since I had been told the week before that they would be there and that there was no need to preorder.I then called the Timonium location and was informed that they had plenty of boneless spiral sliced hams. I left immediately to get one since they said they could not hold one, even though I had an hour drive to get there. I arrived an hour later and was told they ran out if hams and I would have to wait 3-4 hours in line for them to get more. I was instructed to wait near tge register in the hallway, along with several other customers who were willing to wait for the arrival of the hams. After two hours of waiting, I was told that I could not wait inside the store, but would have to wait for the remainder of time outside the business. I told the manager that I didn't want to lose my place in line. She eventually allowed me to wait in the back of the store, but would bot allow me to use a lawn chair from my car, even though I am a cancer survivor and was having trouble standing for so long.I continued to wait another 2 hours in the line u til the manager said she did have extra hams in the back. I agreed to take a boned ham because she said she could not guarantee if the other shipment would actually be gone. I agreed to take a boned ham because I was exhausted and in pain at that point. The policies, attitude and cruel treatment was unlike any business that I have known. I feel that this needs to be addressed.

  Business response

  12/15/2023

  *****,

  We appreciate you reaching out to us regarding your store experience..

  Your comments and information have been forwarded to our **************** Team to contact and assist you with your desired resolution.

  Thank you.

  *********************; 

  HBH ************** Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩