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Business Profile

Baking Ovens

The HoneyBaked Ham Company LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Ovens.

Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The HoneyBaked Ham Company LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2025 I ordered an Easter Dinner that on the website said it feeds ***** people. When the order arrived the side dish of potatoes was a small 4 serving box of potatoes. When I called to ask if they were sending more potatoes they said that the website says the potatoes are 24 ounces, which is the size of the box I recieved but that is not equivalent to 12 -16 servings. It seemed like an obvious manipulative scheme to try and sell the Easter meal for ***** without having to provide food for 12 -16. They refused to do anything to remedy the problem. That was deceptive and though it may have been legal, it was incredibly poor business practice and I think it was unethical.

      Business Response

      Date: 04/18/2025

      ******,
      We apologize for any frustrations caused by the issue you describe regarding our website meal information.
      I will not disagree that we have some opportunities to better inform our customers in the area of 'actual' vs 'suggested' serving sizes. Please know we are not trying to deceive anyone in how we market the meals.
      I would have been happy to send you more side dishes to ensure you were covered for your dinner. At this time, I cannot guarantee that the packages would arrive in time so I am refunding you $75 for your dissatisfaction.
      Thank you for choosing HoneyBaked.
      **** ******* / ************** Manager - HBH

      Customer Answer

      Date: 04/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online with Honey Baked Ham. At checkout, they gave a price of $56+ with my rewards applied. Upon processing the payment, I was charged $88+. I called Honey Baked Ham and was told that the local store could resolve the issue, but they may not.

      Business Response

      Date: 04/16/2025

      ****,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to the store systems.

      If you have any other concerns, please let me know and I will assist in getting a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:04/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered almost $300 in product for the family of a friend whose Mother had passed away. I ordered on a Wednesday for a Thursday delivery and the order was confirmed. Delivery was scheduled for 3pm Thursday and at 2 pm Thursday I received an email saying that the order had been cancelled by the store. What in the h*** is that? How do you confirm an order, with 24 hour notice and cancel 1 hour before delivery. I will never use this Honey Baked Ham business again and I will go on social media and hammer them every day

      Business Response

      Date: 04/04/2025

      ******,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      Please let me know the store from which you had placed your order.

      We will be happy to forward your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system. They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! My husband purchased a ham from the Pigeon Forge store. When we opened the ham to eat it, it looked old. (Not real old but it looked like it had been left out of the refrigerator for a day or so). My husband told me that it was the last ham that they had left in the store and that there was a loud noise coming from what he thinks may have been a refrigerator. He, also, stated that there was a repairman at the store working on something what he thought could have been the refrigerator. Anyways, I called the next morning after our purchase (We were going to have the ham for supper and the store was already closed when we opened it the day of purchase). The lady, that I spoke with, stated that she would have to call her boss and ask about a refund or exchange. I told her that I would rather an exchange because we really wanted a ham. I called the lady back from HoneyBaked Ham, after a few minutes. She stated that her boss said that we could exchange the ham. When my husband arrived at the store for an exchange, he was told that he would have to come back later because the owner comes from ******* to glaze the hams and she hadn't made it there yet. He was told to come back around 5. My husband went back to the store at 5 and he was told that it would be another 30 minutes. The lady took our ham that we purchased to the back while we waited outside. He waited in his truck for 35 minutes and went in. The lady stated that he would have to come back in the morning. I was with my husband and asked to speak to the owner. The owner told me that my husband purchased the wrong ham and that they didn't give refunds (The previous day the lady at HoneyBaked Ham had told us that her boss could give us a refund or exchange and we opted for the exchange). At this point, I was furious because I realized that they had only intended to inconvenience us and not give us an exchange. I told the owner that I was going to call the BBB, She laughed and said "Go ahead. Get out of my store".

      Business Response

      Date: 03/10/2025

      *******,

      We have forwarded your comments and desired settlement to our **************** Team.

      Please allow them a short period of time to review and address your comments and request for a resolution.

      Thank you.

      **** *******

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 23044048

      I am rejecting this response because: I will not accept anything other than a refund. When my husband waited 35 minutes for another ham (to no avail), the store clerk had taken the original (old) ham in the back. In other words, it was back in their possession. They shouldn't have taken the ham back in their possession, only to tell us 35 minutes later that we would have to come back in the morning. Even if the ham wasn't old, I wouldn't feel comfortable taking the ham back after they had it back in their possession after we complained about it.

      Sincerely,

      ******* *******

      Business Response

      Date: 03/12/2025

      *******,

      I have spoken to the Franchise Business Leader of the Pigeon Forge store and we are going to provide you with a $65.00 refund.

      Please call our **************** Team at ************ and ask for the Supervisor, ******* ******, and she will be happy to assist you.

      You will need to provide the credit card number for her to complete the refund.

      Thank you.

      **** *******

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order from Honey Baked Ham online and was suppose to be delivered on 1/10/25 and due to mother nature and over 4 inches of snow it couldn't be delivered which is understandable but when I called on Saturday to get a refund the person refused. I have already paid over 88 dollars to them and with the state asking everyone to stay off the roads Delivery wouldn't be done till aleast Monday and with the food being shipped on 1/9/25 it will be uneatable. Then I asked to speak to a supervisor and after being hold over 10minutes the woman came back and stated she couldn't find anyone to talk I asked her what day they would call, she responded hopefully today!! All I want is a refund of my money on product that I have not received and when I do get it next week It will thawed and unable to eat.

      Business Response

      Date: 01/13/2025

      Ms. *******,

      I have contacted our ********************** and they have confirmed that your order has been refunded.

      Please let me know if you have any other questions or concerns.

      Thank you.

      **** ******* / ****************** Manager

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ham online on 12/26/24 I paid online and picked up at my local store. When I picked up my ham, I wasn't given a receipt. A couple days later when I checked my credit card online I saw a additional charge. There was no mention from anyone that the ham I ordered online wasn't available and I was now paying for a bigger one. If I had this information, I would have canceled my order. I should have a right to know what I'm paying for. If you charge me online and now there are additional charges I should have the right to know. I don't understand how you guys feel you can just go and charge a customers credit card additional without the customer knowing. Why do I pay online if at the store the price will be different. I would rather get to the store so I could see the price and decide if I want to pay or walk away. I will never do business with you guys again.

      Business Response

      Date: 01/09/2025

      *****,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

      Customer Answer

      Date: 01/14/2025

       
      Complaint: 22785583

      I am rejecting this response because: I never heard from anyone. No one ever reached out to me!

      Sincerely,

      ***** ******

      Business Response

      Date: 01/14/2025

      *****,

      I have escalated your complaint to our District and General Manager to assist with a resolution.

      We apologize for any frustrations and appreciate your patience while your comments are addressed and resolved.

      Thank you again.

      **** ******* / HBH Contact Center

    • Initial Complaint

      Date:12/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to purchase a honey baked ham today at the ******** hts store with a coupon that was listed as:Honey Baked Ham ************************************** coupons Offer may be redeemed in-store or online for in-store pickup. Not valid on shipped orders. Coupon or promo code required for offer redemption..$15.0014 day deliveryand my $15.00 coupon was REFUSED because I was told it was on line only. how can this be when it clearly says "offer can be redeemed IN STORE OR ........on line ****** receipt says salesperson was "******" but he only rang up my purchase. A Sales lady was the person who refused to honor my coupon.

      Business Response

      Date: 01/06/2025

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - *********** Center Manager

      Customer Answer

      Date: 01/07/2025

       
      Complaint: 22748493

      I am rejecting this response because: there was none other than that i hopefully will hear back from someone about this since it sounds like just handed off to who knows who???

      Sincerely,

      **** ******

      Business Response

      Date: 01/08/2025

      ****,

      Your comments were sent directly to the General Manager who indicated she would be reaching out to you after reviewing your store purchase.

      Thank you.

       

      Customer Answer

      Date: 01/08/2025

       
      Complaint: 22748493

      I am rejecting this response because: THis is just another "Non Answer"   someone will 

      "be reaching out" ........

      Sincerely,

      **** ******

    • Initial Complaint

      Date:12/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hair in our food

      Business Response

      Date: 01/06/2025

      ********,

      We have forwarded your comments directly to our **************** Team.

      Please allow them a short time to review and respond to your complaint and resolution request.

      Thank you.

      **** ******* - ****************** Manager

       

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a member of the Honey Baked Ham rewards program. On my birthday (late July), I received an email that I was credited $9 in Honey Baked Cash. That credit was supposed to expire in 6 months (Feb). Sometime near the beginning of September, I received an email that I could earn an additional $9 credit in Honey Baked Cash by doing a feedback survey. I completed the survey and I had $18 of Honey Baked Cash in my account. I received an email that the new credit from the survey was only good through the end of September, so I went to the store on 9/28 (Order no *********) and spent $11.67 of my Honey Baked Cash, assuming it would first use the credit expiring in September and the remaining Honey Baked Cash would have a February expiration date. A couple weeks later when I considered going to the store for lunch, I logged in to find all my credit was gone. My guess is that it did not use the Cash with the nearest expiration date when I placed my order. I called the customer support line on Nov 19 and spoke with a representative who didn't seem to understand but said they would file a request for someone to look into it and get back to me. I did not hear anything. On Dec 17 I called and was told there was no customer support team for rewards, there was no way to file a complaint, escalate the call, or speak with anyone else about rewards. I went to the website and found no option to contact anyone other than to file a complaint based on a specific receipt number. I could find no corporate phone number. Thus, I have no outlet to ask for someone to check into my remaining $6.33 in rewards, nor any way to report that the system may be set up to use rewards in the wrong order, causing heartache to others in the future.

      Business Response

      Date: 12/18/2024

      We have added the $6.33 back to ******************** Rewards Account as requested.

      Thank you for allowing us to make this right for you.

      **** ******* / ****************** Manager

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has given me the requested rewards dollars, but has not responded to issues related to their inaccessibility and nonresponsiveness to contact through their customer service channels. There is no indication that future patrons will not encounter the same problems and have no mechanism to reach out for help.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have thought long and hard about writting this complaint. I never thought it would be so hard to receive the $9.00 reward offered by The Honey Baked Ham Company. Which after speaking to 4 different ***** I still can't receive. I have attached the receipt. You will be able to read the offer for the $9.00 reward. I purchased their product I signed into their web site and joined their club. My name and other info. about me came up. I entered the number provided on the receipt in the appropriate space and the screen informed me it didn't recognize that number. I did attempt this more than one time. That's when I made my first call to customer service, this was on the 29th of Nov. only 4 days into the 7 allowed. I informed the **** that I had purchased the ham with cash on the 25th of Nov. The receipt states I have 7 days from purchase to enter code. After about ****************************************************************************************** Well not counting the weekend that would have still been within the 7 days but ***** called or emailed me. I made the second call Dec. 2 was told the same thing about someone contacting me. The **** stated that she was sending this request to someone higher than her. I made sure she knew I was within the deadline. Noone called again. The third call I made was Dec. 4th I'm well aware that now we are pass the deadline but no resolution to my issue. The **** was not helpful, she kept telling me she couldn't pull me up. Yet I'm getting ads and emails everyday since joining their rewards club. I asked the **** for a corp. number and for a copy of the tapes since they record all calls for better service. She stated there was no corp. number and I guess there is tapes. I was told to go back to the store where I bought the ham but that's not what was stated on the receipt to do. I called a differt number ************** than the one on the reward site. I decided to contact ya'll maybe you can get better results than I did

      Business Response

      Date: 12/18/2024

      We have added the points (113) for Order Number: 431204.22 

      Your Welcome Reward ($9) will post within 24 hours.

       

      Thank you for allowing us to make this right for you.

      **** ******* - ****************** Manager


      Customer Answer

      Date: 12/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    The HoneyBaked Ham Company LLC is NOT a BBB Accredited Business.

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