ComplaintsforVerizon Telematics Inc.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Over the past several years, our business iNet/Infrastructure Networks, has been billed for 15 dash cameras related to the Verizon Connect service. Unfortunately Verizon never provided this equipment, yet they proceeded to bill us for around three years. When this was brought to our attention, we reached out to Verizon to rectify the issue. The account *** we were assigned offered to remove the lines and remove any related ETF charges. He also offered one year of credit for those 15 lines, but declined giving us a full credit for the time that we were billed for those lines. I have filed an *** complaint and was contacted by another individual who advised me that they would be able to get us the full credit that we were entitled to as they have a credit type known as "billed without install". Unfortunately, the individual came back nearly a week and a half later stating that no such additional credit would be issued. This is incredibly aggravating as the excuse used by Verizon is that because we paid our bill, we share responsibility for the incorrect charges. That logic makes no sense as it almost amounts to someone stealing money and then the victim being partially responsible because of how long it took them to notice. We would like to reach an amicable solution, but anything less that returning the money taken from us for a service that was never rendered will be seen as unacceptable.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Fraudulent Activity. Im not liable for this debt with Verizon Wireless. I do not have a contract with Verizon. They did not provide me with the original contract as requested.

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Oct of 23 , I found out that Verizon ( ELD reveal) was over charging me ****** since 9/21 for equipment I did not have. Verizon open a case on Nov 6 , 2023 . They said it would take 30 days to resolve after several calls I finally was issued a credit of $4958.00 My bill was only supposed to be ****** a month but they was charging me $345.00 . I owed them for 8 months but Ive been asking them to fixed the bill they wanted me to pay the bill for $2760.00 which was not right. They based that bill off the $345.00 which was not right. It was supposed to be only $1368.00 . Based off $****** bill . Ive been talking to contract support which is a bad language Barrier. They cut my service off putting me in jeopardy of a fine if I get caught without an Electronic logbook. And come to find out they owe me additional $1250.00 for over charges . Its a whole lot behind this and Verizon is not trying to fix it.

  Business response

  08/15/2024

  Dear Better Business Bureau,
  Thank you for contacting Verizons Office of Executive Relations regarding ***** ******* complaint. In the complaint received
  on August 4, 2024, ***** ***** expressed concerns regarding a Verizon Wireless Account.
  Upon further review, **** determined the customers concern should be addressed by our Verizon Wireless team. Per Better
  *************** guidelines, please forward ***** ******* complaint to the appropriate Verizon Team.
  Email: *************************************************************************************
  Address: P. O. Box 10
  ****************-0010
  We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.
  Sincerely,
  Verizon Executive Relations Team

  Business response

  08/19/2024

  Please See Attached

• Initial Complaint

  09/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I requested copies of my invoice / receipts from the purchase on 08/28/2024. I was told it would take till Saturday 08/31/24 for me to receive emailed copies of the purchase of each of my two iPhones. I have called approximately 5 times regarding this matter. I was disconnected over and over again. I was told by one Supervisor that that his employee ID was Matte9 which I think is a lie) was Fed Exing or *** or **** (reference number cannot be found) . The second one would not give me her employee ID. Her name *******. This told me the receipt was coming from legal. They cannot email it to me. Now I am locked out of my phone information until Wednesday the Third at which time I am supposed to get hard copies of my receipts. I HAVE BEEN W VERIZON 29 miserable YEARS. These morons wont email me copies of my receipts. DONT EVER PURCHASE A PHONE FROM VERIZON because They do not keep copies of the receipts from purchases!!!!! NowI am locked out of my phone from making any purchases until a receipt is snail mailed to me. I am going to miss my start date for work because I cannot download Whats app on my phone????????????

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In late December of 2023, I reached out to see if I could get a phone line on my personal Apple Watch and tie it to my personal Apple ID but on my corporate/business iPhone. I was assured that I could and they set up a new account for me. After 3-4 hours of them trying to make it work, they couldn't activate my watch phone line. I attempted several more times in the following month. Finally, I canceled my account and again was assured that since they were unable to activate the line, that no charges should have been acquired. They also assured me that they had zeroed out the account and shut it down. Several months later I am still getting a bill for a balance that had been zeroed out. I called again several times and the same thing happened - assured that they fixed the issue and no charges remained. I'll have to dig up more of the specifics but one of the calls was on 3/6/24 with a representative named ****. **** assured me that the account was credited and closed. I continued to get bills and I made several more of these calls. Then the creditors started sending letters. UNREAL! Your complete incompetence is now hurting my credit. I made calls to the first creditor and disputed these charges. The second and current creditor is Credit Control, LLC out of *************. This harassment needs to stop. Please take care of this and pull any and all credit actions off of my name. If this continues, then legal actions will be warranted.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went with Verizon because with a referral I was promised a free phone and a bill that was $30 a month with auto pay and a student discount. Then every bill tripled from the first month to the last month, they told me if I added another device it would be $90 with again a free phone, instead in 2 months my phone bill goes up to 800, I finally get the company on the phone after hundreds of times of being hung up on and they said they were going to refund what I had already paid to them and they would then start my bill back at $0 the new month coming up would be $90 a month. I then get my phone turned back on for 2 weeks at which time I asked my service to be cancelled because I yet again after promise of my account starting back at $0 and issues with there service got a $702.00 bill. I'm done with the company. I want a refund for the service, which is garbage and they don't have c*** for tech support, they lied about the price to me and continuously shut my phone off causing me to have to take time from work to call them and complain. I want a refund on what they have been paid for there garbage service lying and disrespect and I want my bill terminated.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing to dispute a fraudulent account reported by ********************** on my TransUnion credit report. I am a victim of identity theft and have filed a complaint with IdentityTheft.gov. Enclosed are copies of my identity theft report and relevant documents.The details of the fraudulent account are as follows:Creditor Name: VERIZON Opened Date: 10/1/2019 Account Number: **************This account does not belong to me. As per the Fair Credit Reporting Act (****) 605B, I request that this account be removed from my credit report. 611 of the **** requires an investigation into the accuracy of this dispute.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  08/2022, I called over the phone to Verizon, they ran my credit told me about the phone I can get, I told the salesman I wanted something that hold a lot of space because I take a lot of pictures, two days later after receiving the phone I went to ******************, for my daughter wedding after getting there, i got the traveling package to be able to make phone, I purchased the ***** package because I was there for 5 days, I was able to make some phones and my called will drop a lot, and I was trying to take pictures of the wedding the phone kept telling me to delete some files to be able to take pictures of my only daughter wedding. Well to say I dont have not one picture from the wedding do to low Data, went I came back home I returned the phone within 14 days of my 30 days return agreement, they told me once they get the phone back I will be charged from the calls that would have been, *****) Verizon sent a bill to control credit for ****** I been fighting this bill with Verizon for a long time.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  NO CELL PHONE OR WEB SERICE AT MY HOME SINCE SAT CALLED VERIZON GET NOWHERE WENT TO STORE GO ETA ON FIXED BEEEN OUT FOR THREE DAYS NOW

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an iphone 14 over the phone on about June 6, 2024. I was promised it would be cheaper than a used phone. I was also promised delivery within 3 days. I paid $187 for a screen protector and phone case. The phone was never delivered-lost in the mail. I went to a local Verizon and purchased it there. I had to purchase another screen protector and case. In the meantime the lost phone was tracked and found and returned to Verizon. After 12 hours on the phone and numerous calls, Verizon Wireless refuses to give me my money back. They acknowledge the mistake, but won't send it. I have been with the company for 25 years. They never have returned a phone call. I will file a small claims complaint if this fails. Today, a service rep kept me on the phone for 45 minutes. He was polite, acknowledged I should receive the money and promised me $9 per line monthly discount for one year. He then wanted me to stay on the phone. I was with my grandsons and needed to hang up. To resolve this issue, I request the following:1. The promised $9 discount per line for one year. 2. The amount owed me for the screen protector and case. 3. Two months interest on the money. 4. $25/hrX12 hours for my time and Verizon's incompetence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩