Complaints

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Being charged for products I do not have or used. In June 2024, was visited by three Verizon ***** at my residence. I never completed the online email info at any time. Had received the internet and phone product, however, never called/installed equipment or activated phone. I had returned internet and phone within30 days of initial visit. Was verified by ***** that I equipment could be returned without reservation within the 30 day grace ******* Contact Verizon in July ******* in how to return all equipment and close. On 12 July 2024, I placed equipment and phone into original box at local **** Track # 1Z17W01Y0374893393 to ***********, Tx address. I tracked and printed confirmation of Verizon receiving parcel on 16 July 2024 @ 10:20 a.m. Contacted Verizon numerous times regarding why I was yet receiving bill's from them. All but one assisted me, due to others could not find an account with my name. Last time I had spoken with Verizon, *** 12 2 2024, stated wrong department and waited for 15 mins for someone to pick up. I hung up and attempted to get a response... just kept ringing. I spoke with a local Verizon ***** and she stated I needed to come into location and verify myself, so they could figure out in why this was continuing. I have never been nor stopped by in town location, I had looked them up for address. I asked the ***; why would I need to go into their location if Corp. couldn't or wouldn't assist me. To date, yet receiving bills, Jan 2025 billing states ******, total amount.

• Initial Complaint

  11/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  For the last few years I have used Verizon for my internet service. My bill is $88.09 and I send in $90.00 every month. The bill that Verizon sends to my house is BLANK. For the last couple years I call occasionally to check up on my bill. When I called today, the automated balance message says $0 due with a $74 outstanding balance. When I ask to speak to someone they claim I owe $179. though I have paid $90 per month EVERY month since 2022, Verizon claims that I'm always a month behind and charges a $5 late fee bringing my bil to $93.00. I have never been late on a payment and have no way of knowing there is any discrepancy with my bill as the total charges are always blank on the paper bill receive in the mail. I believe Verizon is using predatory billing practices to take advantage of their customers. I would like ********************** to cancel what they claim i owe and fix their billing system to record my payment accurately,as well as send me an updated paper bill with accurate billing numbers.

  Business response

  11/09/2024

  Please see attached 

• Initial Complaint

  11/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I tried to pay my bill and recieved an error message. This has happened many times resulting in late fees. I would like to pay my bill and have any late fees reversed.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  As of 10/15/2024, the account ending with: ****** I decided to SWITCH FROM T-Mobile to Verizon Business (February 24, 2024) My business account has NOT BEEN FIXED or refunded for all of the errors made by Verizon Wireless Warehouse or employees that has spoken to me regarding my account. THIS issue started from the warehouse not notating my account properly for each trade-in device. (2 devices were traded in/: ON THE SAME DAY) Although, when the trade-in devices were mailed to the Verizon Wireless Warehouse from KRD ***************** by ***. ISSUES started to arise and has not corrected. Numerous fees including new device monthly fee with increases has constantly been added to my ongoing bill. My small business runs on these phones; therefore the bill is always paid for ON TIME. My account has been notated many times by different departments and personnel. Although, I have not been refunded any of the money that was additionally charged to the account, and I am still currently paying for the device for line ending in #**** when in fact it was supposed to be given a promotion for the traded in BRAND NEW phone. Verizon Wireless will always say "Oh man, I see the notes", "I Have made the correction", "This will be fixed in the net 30 days" Although nothing has been done! this absurd. If I didn't pay, my phones lines were going to be shut off, although Verizon owes KRD/ME close to $700.00 due to the additional fees that were added to my account. I have emailed a very detailed document with all supporting documentation to Verizon Wireless Manager, & he stated that my issue would be escalated up the ladder. Nothing has happened. I have called into Verizon every single month, many times each month for 7 months and next month will be 8 months of this unresolved issue. I am filling this complaint to inform other small businesses owners to ****** to not use this company! I AM FED UP with Verizon explaining to me, that my account will be fixed- but NOTHING EVER HAPPENS!!

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bbb advised this report: Verizon has consistently failed to address the primary issue: my phone has been faulty since day one. It overheats frequently, especially when plugged in and using basic functions like maps. Despite multiple reports to Verizon, the problem persists, and no replacement has been offered. This is not a request for special treatmentthis is a request for a working device was promised when I signed my contract. Even ***** confirmed after a two-hour assessment that the overheating could only be caused by an internal issue within Verizons system, yet I was directed back to Verizon, who has ignored the problem entirely.On top of this, my account was compromised by a Verizon employee who violated both ethics policies and FCC law. This person signed us into a 36-month contract, breached privacy then attempted to cover up their misconduct. Instead of handling this breach properly, Executive Relations intervened instead of Verizon Ethics with whom the was filed, failing to provide me with the required passcode and key to access my formal report, as outlined in Verizons own policies, and have repeatedly avoided giving me clear answers.Verizons lack of action has been deeply unethical. Despite acknowledging the seriousness of the breach, Executive Relations has done everything possible to *discourage* me from pursuing answers or follow-up on my security concerns, which is in direct violation of Verizons own ethics policies. They even missed a scheduled phone appointment with me, then sent an email instructing me not to contact them furtherdespite claiming to the *** that I could reach them with questions or *********** this point, I simply want what I am entitled to: a functioning phone and proper handling of the privacy violation. Verizon is responsible for addressing both of these issues per their own policies and ethics. I expect to be directed to Verizon Ethics, provided access to my report, and offered a replacement for my faulty device.

• Initial Complaint

  10/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  September 27th, 2024-called Verizon Wireless informed of financial hardship due to medical condition set up a payment arrangement to pay $400 on September 27th, 2024 and $400 on October 4th, 2024. I was ensured that services were secured until October ****** and that I would be required to pay $400 and speak to a representative to set up payment arrangements on any additional account balance to have continued secured services. Today October 2, 2024 my services are disconnected and the representative I spoke with today inform me that I was misinformed by the previous two representatives, they are able to view notations on my conversations with the previous representatives on September 27th, 2024 but they will not honor the payment arrangement and I must pay full balance today to restore services. I have a text message from Verizon that my bill was suppressed until October 4th, 2024 and services were still disconnected. They took a $400 payment stated services would be secured until October 4th(also have text proof) where I would make an additional $400 payment for additional secured services and broke agreement causing unnecessary stress to which they have documented to medical condition. I would like my agreed upon payment arrangement acknowledged and applied as stated before in previous conversations with representatives, services restored,and fees waived.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got the Verizon service back in July 16th. After activating 2 out the 4 phones on July 19th, I got a bill with mutiple fees on July 20th. I then called Verizon and they went over the fees that was added and I asked them to cancel the service. Since I was still within the 30 day limit, the *** from Verizon told me that I would not be charged a single *****. Fast forward a month later, I get a bill of $175.78. I then call Verizon to ask why I received the bill, they told me to call the next month. Now the bill we to collection and verizon keeps telling to call next month. I have not paid anything as I was told this would be disputed by the first *** when I canceled the service. They also canceled my log in so that I am unable to access the bill.

• Initial Complaint

  09/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I tried to establish a savings account at **************** and cannot successfully do it.I spoke to representatives of the company support team and told them that my account was finally established, but I could not get in.After the 4th call, they said the problem was corrected, but to no avail.I called again on Sunday, (9/29) where I was constantly being passed from one support member to another.I asked for a supervisor and upon speaking to her what the problem was, she told me that I was being out of line and insinuated that She would not continue with me because of my attitude; while she herself was belligerent to ***** buy this time, I asked to speak to here supervisor and she said I would be hearing back from somebody 15 to 30 days from now.After all these calls and going through their procedure to establish a SAVINGS ACCOUNT, for every call I made and not being able to open my account and being passed on from person to person was totally rediculous.Please check into this matter.Thank You *. **********

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Over the past several years, our business iNet/Infrastructure Networks, has been billed for 15 dash cameras related to the Verizon Connect service. Unfortunately Verizon never provided this equipment, yet they proceeded to bill us for around three years. When this was brought to our attention, we reached out to Verizon to rectify the issue. The account *** we were assigned offered to remove the lines and remove any related ETF charges. He also offered one year of credit for those 15 lines, but declined giving us a full credit for the time that we were billed for those lines. I have filed an *** complaint and was contacted by another individual who advised me that they would be able to get us the full credit that we were entitled to as they have a credit type known as "billed without install". Unfortunately, the individual came back nearly a week and a half later stating that no such additional credit would be issued. This is incredibly aggravating as the excuse used by Verizon is that because we paid our bill, we share responsibility for the incorrect charges. That logic makes no sense as it almost amounts to someone stealing money and then the victim being partially responsible because of how long it took them to notice. We would like to reach an amicable solution, but anything less that returning the money taken from us for a service that was never rendered will be seen as unacceptable.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Fraudulent Activity. Im not liable for this debt with Verizon Wireless. I do not have a contract with Verizon. They did not provide me with the original contract as requested.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩