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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A duplicate payment was made to this company we recieved an email saying it was being refunded and we still have not recieved the refund. The company is saying that the court is responsible for the refund, the court says they never recieved the money that it was sent back to the company, the company has stated that the credit card company is responsible for the refund, the credit card company says they never got the money back, the company says they dont do refunds that it had to come from the court this is a never ending circle and it is over $1200.00 that is supposed to be refunded I have the email stating Im getting refunded, I have the email showing where the court rejected the payment and I have my credit card statement showing no refund has been made.
Business response
05/31/2024
Subject:Case Number BBB 21778838
We appreciate your request for information regarding the two payments for the Better Business Bureau case. Please be informed that the transactions in question involved a payment to the ***********, ** Bonds for payment transaction # ****************. *********************************** made two payments on 2/3/2024 for ******** and a service fee of ***** each. ***********, GA Bonds rejected the second payment on 3/20/2024 that should have resulted in a refund;however, *********************************** had previously filed a chargeback on 2/27/24 resulting in a denied refund. The chargeback is currently in representment and being reviewed by the issuer. If the case is closed in ************************** favor, he will then receive a refund upon the issuers final decision.Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a charge on our company credit card account dated 04/02/2024 for $549.38 we did not make nor authorize. I have been on hold with the automated system for NCOURT for over 45 minutes.Business response
05/14/2024
We appreciate your request for information regarding the two payments for the Better Business Bureau case. Please be informed that the transactions in question involved a payment at the counter to the ******************************** -P&R Rentals,GA by the cardholder Extreme Powersports -******************* ****** for payment transaction # *********. ******************* ****** was a willing participant who received the benefit of the transaction. ******************* ****** made the payments at the counter through a terminal. Per payment records attached,the cardholder actively participated in the transaction and per standard protocol, a state-issued ID was required and verified before processing the credit card payment. We believe that the transaction was legitimate per the payment records attached.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charge NCOURT-DPMar 25, 2024 $571.96 ******************************************************************************** ************ Card Member: *************************** ************ billed my AMEX Card for the above referenced amount. This is NOT my charge. I do not and have not had any tickets or citations. This is a fraudulent charge from this companyBusiness response
05/15/2024
*************************** filed a chargeback dispute with **************** on 5/9/2024. Until a final decision is made by **************** we are unable to proceed with any changes to the transactions. Attached is a copy of the chargeback dispute for your reference.Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
two charges appeared on my statement. First dated 3/19/24 for ***** and second on 4/3/24 for *****. This was to Ncourt*Fibrevardswp *************. I did not use my card to pay for these transactions because I never used this "company" to make any transaction. This is fraud and I want the person responsible for committing the fraud arrested.Business response
04/26/2024
We appreciate your request for information regarding the two payments for the Better Business Bureau case. Please be informed that the transactions in question involved a payment at the counter to the Brevard County Clerk of Court, Florida by the cardholder *********************** for payment on Marriage-Passport transaction # ******* and # *******. *********************** was a willing participant who received the benefit of the transaction. *********************** made the payments at the counter through a terminal. Per payment records attached, the cardholder actively participated in the transaction and per standard protocol,a state-issued ID was required and verified before processing the credit card payment.Customer response
04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My debit card was charged $24.99 from Ncourt. I have ZERO idea of what the charge is for, or how my account is and or was involved.Business response
03/26/2024
We will be happy to assist by reviewing your account for the possible result you wish; however, will require some additional information.
- Date of Payment
- Last 4 digits of your credit card billed only.
Initial Complaint
03/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of occurrence - 3/3/24. 4:22 am Amount: $22.50 Merchant: Ncourt *Waewenatchee Other in *********** I did not use this credit card and have not in a very long time. I have no idea what this is and certainly did not authorize this transaction!Business response
03/26/2024
We will be happy to assist by reviewing your account for the possible result you wish; however, will require some additional information.
- Date of Payment
- Last 4 digits of your credit card billed only.Customer response
03/26/2024
I was able to stop payment and closed this card. While there response was inadequate, I have resolved this and it seems they did not succeed in receiving payment for the charge.
Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
When checking the amount of cash my wife and I had remaining until payday this week, I opened my bank app and the account was overdrawn, but how? While going through the transactions I seen a charge for $24.99 from a NCOURT neither me nor my wife authorized this fee nor were we aware of it or know where it came from.Business response
03/26/2024
We will be happy to assist by reviewing your account for the possible result you wish; however, will require some additional information.
- Date of Payment
- Last 4 digits of your credit card billed only.Initial Complaint
02/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was falsely charged $24.99, and I have no reason why. I have no business with any court systems, no finest or tickets. I've not driven a car in over a year. So could someone please tell me how they got my information and what this charge is for?Business response
02/28/2024
We are attempting to locate this payment; however, will require a few more details to track and investigate the individual payment.
Could the consumer provide:
1. The payment type ************ Mastercard, Discover, etc.)?
2. The last 4 digits only of the card used for payment verification purposes?
Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I accidentally paid my citation twice. The ncourt fee is $24. I paid the citation $338.75 plus $24 fee for or a total of $362.75. However trying to correct a typo error I hit the back button and was charged twice in the amount of $725.50 two citation amounts and two service fees. I was reimbursed for one citation fee ($338.75)but not the duplicate service fee. I was told by the court magistrate that they dont have anything to do with the service fees that ncourt charges. ncourt emailed me and stated I have to contact the court. Im at a standstill of where to go, so I thought I would give the bbb a shot. This is not right to take advantage of my error when I made a mistake by hitting the back button on my phone. This is more about principle than money. Thank youBusiness response
02/15/2024
***************************** made a duplicate payment on 12/14/2023 to Allegheny County, **. The County rejected the second payment due to duplication; however, the fee was not refunded.
A refund has been initiated for the $24.00 service fee on 12/15/2023. Please allow **** business days for the credit to show on your credit card statement.Customer response
02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wife paid a traffic ticket via Ncourt for ***** with a 5 dollar service charge in October 2022. 13 months later she was notified she did not pay the full amount of the charge, which is now claimed to be 167 and change. Ncourt's own website says a partial payment is not possible. This means additional charges were later added under false pretense.Business response
11/29/2023
This payment is associated with a traffic citation payment made by ********************************* that was processed to the Okaloosa County Circuit Court, ** on 10/13/2022. The payment was submitted on 10/11/2022 at 8:31 am with the amount $95.50 and nCourts processing fee of $5.00. Per our records, it appears that cardholder did not interact with a representative from the merchant but entered the payment online instead. Before a payment can be submitted through our online systems, the payer has to agree to our terms agreement and provide information associated with the card being used. Document with transaction details attached shows an exact AVS match for address and postal code. nCourt has provided services in full.Customer response
11/30/2023
Complaint: 20931733
I am rejecting this response because:The initial payment was for, supposedly, the incorrect amount, which was the amount displayed by Ncourt. Ncourts site says partial payments are not accepted, yet 13 months later an additional 67 dollars and another 5 dollar fee was charged. This also resulted in threat of license suspension by local police department, who claimed that payment was only made in part initially. But, as I pointed out, Ncourt does not accept partial payments.
Sincerely,
*****************************Business response
12/15/2023
After reviewing the cases for the Court related to *********************************, there were two citations issued in 2022. I have provided the case history documents;however, if you have further questions, please contact Okaloosa County, ******* Court to discuss any further. We are a payment processor only for government courts.
Okaloosa County, *******
Phone ************
****************************************************************************************
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Customer Complaints Summary
28 total complaints in the last 3 years.
14 complaints closed in the last 12 months.