ComplaintsfornCourt, LLC

• Initial Complaint

  03/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged for $242 for my two tickets it was paid everything is fine until I was charged twice! So now after calling they can only fine one payment in their system and sent it to accounting to look for the other one ! I was charged twice so a total of $484 when I was only supposed to be paying $242!

  

  Business response

  03/15/2023

  This payment is associated with a premium citation payment made by ********************* to the Hanover Town Court. The payment was submitted on 3/6/2023 with the two amounts of $100.00 and $125.00 with an nCourts processing fee of $17.73. Per our records, it appears that cardholder did not interact with a representative from the merchant but entered the payment online instead.  We see that there were several attempts to pay on 3/5/2023; however, there was a Vantiv Processor error which shows the payment did not go through (see below).  If ************** could provide a bank statement reflecting the double charge, we will be happy to investigate further.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We paid ncourt to resolve a fine for us. They sent the money to the wrong court so we paid the correct court directly. We have requested the refund from ncourt and they are refusing to issue the refund. It is not my responsibility to contact the court that this company sent the money to in order to resolve this issue. *********************(CEO) you should correct these issues if you care at all about how your business runs. My next attempt at a remedy is to go to the accounting VP ***************************** to get my refund. This company is stealing money and you should never use them to process a payment. I will update if anyone at this company decides to give me my refund.

  

  Business response

  02/10/2023

  ***************************** used nCourts services to make a payment that was processed to Town of **********************.
  Two payments were submitted on 1/26/2023 for $458.27 and $112.20 separately with the total court amount
  being $533.40 and nCourts service fee of $37.07 to cover the cost of processing the payment. Per court
  comments, the payments were rejected and a refund for the total amount of $570.47 was processed on 2/6/2023.
  nCourt has provided services in full, and a refund has been processed.
  Cardholder was electronically notified of this successful transaction via the email address at
  (**********************).

  Customer response

  02/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/8/22 I was charged $60.56 for what I thought was tags for my vehicle. I never received the tags. I don't have any idea what this charge is for.

  

  Business response

  01/13/2023

  ************************* used nCourts services to make a payment for a Motor Vehicle Property tax payment at the Minehaha County Treasurer. The payment was submitted on8/5/2021 with the total court amount being $59.17 and nCourts service fee of $1.39 to cover the cost of payment. ************************* appears to be a willing participant. Municipality uses Drivers License as verification for all in person payments via credit card. ************************* MUST present ID before payment which makes per payment valid. nCourt has provided services in full, and if she wishes to dispute the charge, she would need to contact her banking institution to file a dispute.

• Initial Complaint

  10/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 24, 2022 I paid my fine in full that was $600.00. I was charged $621.00 on my credit card AND on the SAME DAY was charged again by Ncourt of ******** for $626.18. I disputed the transaction with the credit card company and was denied claiming ncourt received both payments and was instructed to follow up with Ncourt. SO I DID. This is almost November and this still isnt resolved.

  

  Business response

  11/01/2022

  After reviewing the payment history for ***********************, we only show one payment received on 3/24/2022 @6:19:19PM.  I have attached the payment history as well as the payment record.  Please let me know if you have any further questions.

  Customer response

  11/08/2022

  This is the same answer i was given.   So I guess ill report the credit card company who denied the claim stating they have records of paying ncourt 2 separate amounts. 

  

  Business response

  11/10/2022

  We found that *********************** was charged incorrectly by the client for $626.18 and issued a refund.  Please allow **** business days for receipt of the funds.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a charge on my amex for $102.35 but have no idea what it is for. I contacted the company and need a citation number which I do not have and have never received. You can't get anyone on the phone. The date is June 15 and says Ncout-DP *******. I have not been in ******* since March. I will most likely be disputing this with my credit card company but would like an explanation from NCourt. I feel this is a scam.

  

  Business response

  08/25/2022

  See attached the original payment made by ******************************* on behalf of ******************************* for a Registration fee- renal for Consumer Housing ** on 6/15/22. The payment was made by ***************** If the citizen does not recognize the charge they have the opportunity to contact the credit card company to dispute the charges. If this is done, we will work with the credit card company. I am not seeing that ********************* has filed a dispute with American Expres

   

• Initial Complaint

  03/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  1/28/2022 6:05:55 AM Two transactions for $500 and $1392.30 due to the fine becoming a warrant/Bond the payment was rejected by the court I got the email from the court that the payment was rejected and reason why. After the **** business Days had passed I contacted ncourt customer service and a check was supposed to be issued business Days had passed so I contacted customer service yet again they told me that why were going to issue another check please allow **** business Days.I feel like they are giving me the run around until I forget about my refund I am a single mother and that was all the money I had to pay fines they were especially for fines not free money

  

  Business response

  08/25/2022

  The two payments above add to $1,829.00 that was rejected by the client, so a refund was requested through our system.  When the refund failed, we sent a check to the ******************************  The first check **********, ***************************** notified us that she was unable to cash the check and sent us a picture of the check.  Noticing there was what looked like tamper with the check seal, we stopped payment on that check and reissued check # 140665969 to the same address provided; however it has not been cashed as of yet.  

  Customer response

  08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, all that is true I haven't cashed the second check considering I'm NOT able to at my bank and other places that cash checks via mobile deposit and in person. whenever I look up information on the check it brings up a bank that is closed, I found a bank branch that was close to the information on check and called to ask if they could verify check and was told that account does not exist that I could be a victim of some scam/fraud. Since this whole deal started cuz day one I have been having problems with ncourt trust me of I could I would have cashed the check the day I received it in mail. 

  Sincerely,
  
  ***********************

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received 3 charges on my credit card from 4/28/2021-9/11/2021 from Ncourt*FLPolkBOCCSWP ******, ** totally $91.83so far! I have never been in trouble with the law, do not have any outstanding speeding tickets nor citations. Wondering if this is a scam??

  

  Business response

  02/23/2022

  ************************* used nCourts services to make a general payment at the ** Polk County Landfill.  Provided attached are a listing of all payments received from ************************* with the records for each payment and counter payment receipt through the processor.

  ******* Meier appears to be a willing participant. Municipality uses Drivers License as verification for all in person payments via credit card. ************************* MUST present ID before payment which makes payment complete.

  If she still feels the payments were processed in error, she has the option to file a dispute with her credit card company which will open an investigation.

   

• Initial Complaint

  11/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went on Ncourt's website and made a payment for a fine my husband received. I was informed there would be a service fee of $33. Later I received notification that my payment had been rejected, with no explanation. There was a hold on that amount with my credit card company. I was told that the money would be refunded eventually. When it was refunded to me they only returned the fine amount and pocketed the service fee of $33. When I called to request a refund of that amount I was met with very rude customer service agent that constantly talked over me and would not allow me to speak. I requested an explanation and was tokd to have a nice day and hung up on. I woukd call back and complain again but that obviously got me nowhere and besides the wait time to talk to an agent is ridiculously long. I feel like that money has been stolen from me and this company offers no remorse or apologies for being a criminal. Bad bad bad service!

  

  Business response

  11/12/2021

  Hello,
  
  We will reach out to the client to assist.
  
  Thank You

  Customer response

  11/12/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this reaponse at this time because they have not yet reached out to me. Once someone does I will then be able to evaluate and respond.

  Customer response

  12/12/2021

   
  Complaint: 16325371
  
  I am rejecting this response because: no one has ever tried to reach out to me.
  
  Sincerely,
  
  *********************

  

  Business response

  02/16/2022

  This payment was declined by the court or entity being paid and was in collections. Please contact them using the below information -

  ASSIGNED TO PAYASSIST Case 9Z0608077 has been assigned to Pay Assist. We are unable to take payments on this case. Please Contact Pay Assist at ************** or ************ regarding payments.

  Also, see the attached disclaimer concerning the non-refundable convenience fees that must be selected by the user before paying.

  Thank you

   

   

  Customer response

  02/16/2022

   
  Complaint: 16325371
  
  I am rejecting this response because:
       Why are they referring me to a different business when they are the business that pocketed the money?

  Sincerely,

  
  *********************

  Customer response

  03/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩