Complaints

This profile includes complaints for Peachtree Blinds of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Peachtree Blinds of Atlanta has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Peachtree Blinds of Atlanta

  4825 GA-9 #400 Alpharetta, GA 30004

• 

  Peachtree Blinds of Atlanta

  4825 Highway 9 N Ste 300 Alpharetta, GA 30004-2913

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner measured bathroom window abutting newly remodeled bathroom glass shower. Pull down shade has approx 1 1/2 to 2 inch gap on vertical sides. No privacy whatsoever from neighbors house approx 15 ft away- especially in evening- direct view from his bedroom into our shower. Reluctantly, owner remade 2 smaller shades which only only vompunddd the problem. I gave him back the newly made 2 shades and want a refund on existing shade to return it. Totally inappropriately made shade for the window as it does not cover the window- owner of Peachtree refuses to acknowledge the problem

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/22 we ordered shutters from Peachtree. On 12/14/22 they measured windows. 2/22/22 I called to see if ready & they said a problem & need to remeasure. 3/6/23 back to remeasure. 3/29/23 remeasure. 6/21/23 hung shutters. 8/8/23 replaced some shutters. 9/28/23 replaced some shutters. I dont have every date but *****, the installer verified for me that there was 8 trips to try to get them right. They are ok now but I will not have them try to come back. Every time they came back was because they saw a problem, not me. I have NEVER called them back for service.I asked for a discount because of all the time we were inconvenienced and this taking a year instead of weeks. Just bad communication all the way through. Total job $4886. They tried to run my credit card without asking but I stopped them.

  Business Response

  Date: 10/27/2023

  I am not sure what the issue is here.  I will assume the dates listed are accurate.

   

  2/22 Remeasure needed as these were very unusual shaped windows that require a template.  This insures accuracy.  Regarding the fact that we identified problems seems like a positive to me.  These windows are high up in the air and these issues were probably not visible to the customer.  We as a company do not try to "get away" with inferior products.  So yes, we saw the issues, we addressed them and we fixed them.  I see this as a positive, not negative.  Would I have been happier if we could have done it once?  Of course, but my point, at MY EXPENSE, we returned to complete the job.  No matter how many times it took.

   

  Customers can be angry, write the BBB, not refer us, not use us again.  However, you cannot help yourself to a discount.  A monetary discount comes with a discounted product.  A completed job required a full payment. We will pursue all resources to collect the outstanding balance.   

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a terrible experience with Peachtree Blinds. False representation on date expectations, repeated errors and delays, no respect for our time. We lost financially due to delayed/canceled business trips for additional apptmts needed. We paid $11,398 (instead of $14,183 = less $2785). They refuse to accept this settlement as final pay. Visit #1: *****, salesman, requested 50% deposit for completion of the installation in 1 month ("3-4 weeks"). We asked for sooner, noting security concerns being visible to the street in 1st fl apartment. Agreement was entered that we were lined up for completion within 1 month. This was an insincere sales tactic. Deposit was made Fri 5/19/23 (anticipated completion date w/o 6/12/23). *Canceled business trip to prioritize starting process. We noted electrical and conduit specs need to be checked. ***** indicated technician at next visit will handle.Visit #2: Technician comes for specs for production-electrical/conduit details were not noted, even though we made note. Technician also missed the low voltage converters on wall. Visit #3: 2 technicians come, tho non-electrical installers. Installed incorrect units that day.-1st fl property still exposed to st.Visit #4: Technicians come for partial install, but did not have appropriate equipment.-1st fl still exposed.Visit #5: Technicians come to complete install, but with wrong motor, and wrong size fascia cover, said they would bring a flex conduit to conceal the wire to the motor.-1st fl still exposed.Visit #6: Sat 7/22/23 - over a month delayed from original date of completion from deposit-technicians come for final shades install. *Planned vacation was canceled for apptmt.Tint Install 1 - Visit #7 - 7/15/23 Tint installer had incorrect tint due to Peachtree error-we requested highest privacy tint.Tint Install 2 - Visit #8 - 7/16/23 Returns with proper tint and installs (Installer is a private contractor thru Peachtree - we paid in full towards tint installation).

  Business Response

  Date: 08/09/2023

  This response will be brief as the this is not the correct forum for disputes of this nature.

   

  1.  All work is now completed.  The party complaining has not stated otherwise.

  2.  The one sided complain is too ridiculous to address in detail.  Of course, this has been painted to show only Peachtree as the villain.  In short, the homeowner made numerous changes after the fact, created as many delays as anyone else involved in this process.

  3.  I will be happy to file a revised conclusion to this matter after our case is settled in court.

  P.S.  You can complain, you can tell as many people as you want not to use me.  You can try and *** me for whatever lost opportunities you think you have lost.  No law exists that I am aware of that can force anyone to providing a discount which seems to have been your primary concern along with how fast we can go.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20412962
  
  I am rejecting this response because:
  We are rejecting this non-response because you did not even acknowledge that the purpose of using the Better Business Bureau is as a tool for consumer protection, and we are executing that purpose in a time of needing protection. You were not painted as a villain as we just noted the history of the process we went through, and if you come across as a villain than that is self-evident in this scenario. Also the tone and language in your response reinforces how little respect you have for your clients and their time and money. It should absolutely matter how you treat your customer along the way, and that you implement best business practices that dont demonstrate neglect for how a customer is treated, and the loss of time and money and professional opportunities is absolutely something you should respect for your clients, especially as a business owner yourself. Also, we did not make changes to our order. We made corrections to all of the mistakes your original salesman ***** and other technicians you sent over along the way made, and your team admitted to these errors.
  We reject your response because you basically acknowledge that your company did a lot wrong, made a lot of mistakes to extend this process to over twice as long as the agreed upon original timeline, and you reinforce how you dont take accountability for all of the errors that cost us additional time and money. We still paid a lot of money to your company for an extremely arduous, painful and beyond aggravating experience due to the negligence your company demonstrated by the lack of skill level of the team members you sent to our home starting from improperly taking and communicating the order, the failure for the proper specs to be evaluated so the correct items would be produced from the beginning, and installers who were not equipped with the proper knowledge and materials for the job they were repeatedly onsite to execute. Overall we encountered professional negligence, and we are executing a tool for consumer protection in our case.  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th, a sales rep measured and we purchased blinds.On July 23rd, an installer came to the home to hang the blinds. The installation took several hours and it appeared he was watching videos on how to install blinds. After installation, three blinds and all wands were missing. An incorrect office valence was installed. It should have been continuous and it was three. Three additional blinds did not work correctly and were crooked. On August 13th, the business sent a second installation crew after we called them. They measured the missing bathroom blind, office valence, and the two blinds from garage. They installed the wands and moved two blinds from the garage to the Great Room leaving damage/chipping in the window finishes in the garage. We asked about the crooked blinds, and the crew said the the manufacturer would need to build new blinds.We were waiting on the new blinds and we did not hear from the company until we phoned them on 9/7. We spoke with *****, *****, and **** on three separate calls that day. We told each of them the issues that needed resolution and somehow when the last person (****) called us she still did not have the correct information. Additionally, she made a racist comment about a "dark" installation crew. **** then asked to send a crew to remove three blinds to send them back to the factory. They said they would need to charge us for two additional blinds because they had not included them in the initial price. Based on the actions of the company so far, we told them we did not want to pay more and did not want them to repair the existing blinds. They need to replace them and finish the job in 1 final trip. **** is alleging we are refusing that they finish the job, but that is incorrect. We propose two options:1. Come get all blinds and provide a full refund of $2,200.00. 2. Finish the job we requested for agreed price (replace incorrect blinds and valance, install bathroom and garage blinds).

  Business Response

  Date: 09/22/2022

  Peachtree encountered a couple of issues which caused us to be unable to complete the installation on the first visit. As stated himself by ****************, we took the necessary steps to act in good faith to have the product modified to complete the order. 

  As evidenced by the sales order form, the garage was not on the original order.  **************** did in fact threaten that if the blinds were not provided for free then he would demand a refund.  The so called damage is represented by simple s**** holes to hold the brackets.  These same holes / brackets would be used in the same spot once new blinds are ordered.  We refused to be blackmailed and explained to *** ****** that we would complete the project 100% based on what was on the sales order form.

  I consider this matter closed because I had a phone conversation with ***************** who quickly, calmly expressed a desire for us to complete the job; which we have.

  The ******** have exactly what they paid for and it is installed and completed.