Reviews

This profile includes reviews for Delta Dental Insurance Company - Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Delta Dental Insurance Company - Georgia has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Delta Dental Insurance Company - Georgia

  1130 Sanctuary Pkwy Ste 600 Alpharetta, GA 30009-4840

• 

  Delta Dental Insurance Company - Georgia

  1000 Mansell Exchange W STE 100 Alpharetta, GA 30022-8296

• 

  Delta Dental Insurance Company - Georgia

  PO Box 1803 Alpharetta, GA 30023-0303

• 

  Delta Dental Insurance Company - Georgia

  PO Box 1870 Alpharetta, GA 30023-1870

• 

  Delta Dental Insurance Company - Georgia

  PO Box 1870 Alpharetta, GA 30023-1870

Review Details

• Review fromKil-Jae H

  Date: 07/14/2022

  1 star
  Delta Dental takes your money for minimal coverage. I tried to even increase my coverage and they would not allow me to do this. I am stuck for a year with horrible coverage and very bad customer service. The reps are not sympathetic or helpful. It sounds like they are reading from a script that they cant veer from. I cant believe they are allowed to still be a business.

• Review fromTori R

  Date: 07/13/2022

  1 star
  Delta denta not paying for a claim previously preauthorized. My Son needed a frenectomy and was referred by his endodontist to a board-certified pediatric dentist who performs tongue type procedures. I called before the procedure and delta dental so this would be 100% covered. The pediatric dentist was upfront that they do not file insurance claims for the patient but they give us all the correct paperwork to send in to the Delta dental claim department. I sent in all of the required paperwork on a claim and Delta dental has sent me small installments for which Ive called to find out why full payment was not made. Each time I was told it was a code issue or the wording wasnt just correct. I corrected it each time and sent it back in. I have now been paid 2/3 of the claim and now Delta dental is telling me that they will not pay for the full claim saying that the doctor is out of Netwerk. This is new knowledge to me and has not been brought up previously. I feel like they just keep giving me excuses and hoping that I will give up. If you have a choice Confusing your dental insurance company I warn you to not choose Delta dental.

• Review fromChris D

  Date: 07/12/2022

  1 star
  I echo what Liz * said. I reached out to a new provider when I relocated, they reached out to Delta Dental to check my coverage. The fax said one thing but then they denied my claim and gave reasons that contradict what they said in the fax. What's the point of having insurance and checking coverage when they are just going to lie and then back it up by saying the coverage is subject to change.

• Review fromDeisy V

  Date: 07/12/2022

  1 star
  Just waited over an hour for a simple referral question. Every rep transferred me to another rep without a pause to allow me to explain or get their name or any information. After three transfers, an automated message said the office was closed and ended the call.

• Review fromLiz K

  Date: 07/08/2022

  1 star
  Delta Dental PPO is horrible. Getting payment for claims is nearly impossible. They approve treatments prior to being done, then refuse to pay. You can't believe anyone you speak with. Just a huge conglomerate.

• Review fromTalal I.

  Date: 06/22/2022

  1 star
  worst ever. always try not to cover and play games, very inexperienced staff. coverage is the worst in industry!The fact that they don't even reply to people comments gives you an idea about how their customer service attitude is.

• Review fromAV C

  Date: 06/07/2022

  1 star
  Last month (May 2022) Delta Dental charged me twice ($84.50) or three times ($42.25) with no explanation other that there was a glitch in their system. I spoke to several customers service representative and got the run around and became so frustrated that I asked for a supervisor to please call me back. No one did. I had to call them again. When I spoke to a supervisor I asked her to please email an explanation and when the next payment will be due? I Never received an email. Either Delta Dental is a scam or they have EXTREMELY poor customer service. This issue has not been resolved.

• Review fromAngelica V

  Date: 05/24/2022

  5 stars
  I have wasted dozens of hours of my life trying to get very simple bills paid through Delta Dental. My dental office has also reported, in their words, a "nightmare" trying to work with the company. It's hard to tell whether their agents are inept or the company is just unable to function due to poor management.My dentist is in-network, but Delta continues to treat them as out-of-network. During the pandemic, I received checks--without Delta ever explaining what they were for or as a baseline, including a note stating what they were for--for these supposed "out-of-network" services. I thought these were refunds, because a few companies, including my university and BCBS, gave refunds during the pandemic because people couldn't visit the doctor. Turns out that Delta was not paying my dentist, and suddenly, I was faced with thousands of dollars of back bills from my dentist. My dentist said that they had mind-numbing conversations with Delta trying to get them to get all of their dentists in the office listed as "in-network." They were totally sick of talking with them!It literally took about 12 phone calls made by me and my husband trying to straighten this out. They told me, today even, that they have no way of viewing in their system which bills are outstanding. WHAT? And their customer service agents have ranged from being ineffective to outright rude. Today, an agent got testy with me when I tried to explain that I was calling to pay my ****, and she said that they do not take payments at all. I stand in my kitchen now, staring at a **** that has to be paid. If you have any ability at all to NOT choose Delta, I recommend that. If you're stuck with them, as I am, just try to avoid having to deal with them whatsoever.

• Review fromRachel F

  Date: 05/17/2022

  1 star
  The absolute worst customer service. I have an HMO and need to be assigned to an office. I've talked to six different representatives, spent over two hours on the phone, and I still haven't been helped. For such a simple thing. This is insane.