Business ProfileforDiagnostic Solutions Laboratory

I used one of their tests that I have previously used in the past year twice. So this was my third time using the same test. The first two times there were no issues with the billing portion of it. This year the company claims they changed their policies as far as billing is concerned. So when they called to collect my deposit of $218 they failed to mention their policy changes when billing insurance. So they billed my insurance and didn't apply it towards my total bill because they don't think the insurance "paid enough" for the test. Yet they then turn around and charge me the full cash price for the test of $453. So they keep the money the insurance gave them PLUS require I pay the test in full!! How is this ethical? When I called they say it's a policy change and they don't have any responsibility to let their customers know of this policy change because they are not a credit card company. I didnt need them to submit a claim on my behalf. I could have done that myself. It takes less than 5 minutes to do. So I would have gotten the $152.89 the insurance paid out and just had to pay $298 for the test instead of $453. They apologized but weren't willing to lower the bill. I will not be using their services again in the future. Their customer service rep people were very unprofessional and I had to explain to them I wasn't attacking them personally but I was complaining about the company's billing practiced and policies which I know they personally didn't implement. They were not helpful at all just apologetic in the end. And said they would take my concerns to the company. Which means nothing because they aren't going to change just because I complained to them.