Business ProfileforSoutheast Medical Group

My first time here and worst experience. I called and scheduled my annual physicals as they were in network with my insurance. When I got to the facility on the day of my appointment I checked in at the front desk and they confirmed I was there for my annuals. I met with ********** (she was pleasant) and told her I just wanted the regular annuals done. She sent me to the labs and I left. Two weeks later I got a bill from Quest Diagnostics for 4 tests I was responsible for. I called my insurance and they told me the code submitted was not for a routine test. So I had to reach out to the billing department to get that fixed. I called the customer service line at ********************************************* and was told they could not do anything about it, (that was a lie and a way to brush me off). I went on to ****** and wrote my reviews and finally got a response to email the billing and patient relations. After a few emails, I was told the issue was escalated to patient billing to correct the code. After a month I followed up again and was told ****** (patient relations) was on vacation. Has she been on vacation for a month or did she not want to fix her mistake? Her assistant called me yesterday (7/2/24) and said they have corrected the 3 lab tests but the 4th one I need to pay. I asked WHY??? why was I not told beforehand that a test would be performed and would not be covered by my insurance? ****** (assistant to patient relations) said some insurance covers and some don't. Then I have the right to know before you start running lab work. I was not informed of the tests being performed. I have been doing my annuals at other facilities for years and never got billed for annual physicals. I requested ***** to escalate this and send me an email following our conversation but she didn't. No one wants to own or do their work here properly at this facility. I am left with a bill to chase around Southeast Medical so that they can fix their mistake.