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Business Profile

Medical Doctor

Southeast Medical Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southeast Medical Group has 36 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have yearly well checks every year, insurance with *** which hasn't changed over the years. They booked my an appointment with a ***** ****** NP usually see **** ***** MD. Just received a bill from your office for full amount because insurance wouldn't pay as he was out of network. Phones Billing but they were not helpful.

      Business Response

      Date: 05/01/2025

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SouthEast Medical group and North Atlanta Primary care double bill you on procedures. I went in for a wellness visit which was covered by my insurance. When they took my blood pressure the doctor noticed it was high so we had a conversation about it which is not 'covered' by the insurance. The covered part is the actual monitoring of the blood prssure but once you discuss it the results, they bill you for an office visit of nearly $300 as well. Just for the doctor saying you have potential HBP you get charged $300.

      Business Response

      Date: 03/04/2025

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to
      resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 11, 2024, I attended an appointment at my doctor's office to obtain a prescription for an upper respiratory infection. The visit was completed in under 30 minutes, and I was seen by a nurse rather than a physician. I subsequently received a bill that exceeded the amount I would have paid at an urgent care facility. After reaching out to my health insurance advocacy group, an investigation revealed that an incorrect billing code had been applied, resulting in charges that were higher than the contracted rate. In March 2024, the original bill amount was deducted from my Health Reimbursement Account (HRA). Later, the correct amount was also deducted from my HRA. Despite providing documentation of both payments, I have been informed that the payments are not being located, even with the evidence supplied by my insurance provider.I believe I am entitled to a refund, as it appears that the medical group has exploited a loophole to withhold my funds. This issue has been escalated within my health advocacy group and is reportedly being addressed by management at Southeast Medical Group, as noted by ********. I am seeking to resolve this matter promptly by recovering the funds deducted from my HRA account.

      Business Response

      Date: 02/18/2025

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

      Customer Answer

      Date: 02/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sad that it took me logging this complaint after 9 months of back and forth to get to resolution. 

      Sincerely,

      Lore Bull

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/20/2024, my husband visited Southeast Medical Group at North Atlanta Primary Care at the ********* location for his annual PREVENTATIVE physical exam. This was supposed to be a $0 liability since we have 100% covered preventative care under our insurance. After the claim was filed, we received a statement showing a balance of $67.97. We reached out via the patient portal and no one responded. I finally called billing on 1/14/25 and they confirmed it was for a depression screening that he apparently answered questions for during the visit. Note, he did not request this specific screening and when given the screening by staff, no one bothered to verbally tell him it would not be covered by insurance (although billing claims there was some fine print stating it somewhere). I have spoken with other patients and seen other complaints on this site regarding this exact issue. Billing also mentioned they get numerous calls about the same issue. I asked her why the practice continues this approach with their patients rather than simply stating in words to a person that if you answer these questions you will more than likely be billed an additional amount knowing very well that most insurances arent covering it. Instead they are hiding it in some fine print that a patient may simply overlook and probably never imagine that a few health questions could result in additional charges when they were expecting a fully covered preventative visit. It shows poor concern for their customers in my opinion and clearly, based on how far back some of the complaints go, an issue that they do not care to address to give their customers a better experience even though they have received multiple feedback on it. I told billing this morning I refuse to pay for this service and he did not even request the screening and has never had a history of any depression.

      Business Response

      Date: 01/22/2025

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment 4/2/2024 that included a balance due for 11/17/2023 service date. This issue involves date of service 11/17/2023. I continue to receive a balance due of $240.42 but my insurance company's explanation of benefit indicates a credit was sent to Southeast Medical Group with a date 7/26/2024. I called the billing office on multiple occasions. After no resolution, October 10, 2024 I met with someone identified at the **************** location as the associate practice manager. She provided me a printout that shows the credit from my insurance company. She sent an email to the director clinic operations. 11/18/2024, I met with associate practice manager at the **************** location again. She checked and acknowledged she had not received a response to the October 10, 2024 email sent to the director clinic operations. On this same date (11/18/2024), she sent a follow-up email of my request to the director clinic operations again and cc'd me.11/21/2024, the director clinic operations responded via email and advised she was looking into the 11/17/2023 date of service. 12/1/2024, I responded to the 11/21/2024 being patient for a response because I had no other email response. 12/10/2024, I called and left a message for the director clinic operations to call me with an update thinking I would contact her directly. 12/17/2024, I called and left a message for the director clinic operations again because I have yet to receive an update for the 11/17/2023 date of service.I have tried to resolve this issue and have provided more than enough time for *** to do their part with this matter. I feel as if I am ignored and I am concerned this same issue is happening with other patients. My history with SMG, formerly North Atlanta Primary Care, shows that I pay what I owe. So this is not a situation where I am pretending I do not owe anything. I want an explanation for where the credit was applied and if I owe anything after this is resolved, I will pay.

      Business Response

      Date: 12/19/2024

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to
      resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tested positive for Covid and sent several messages. However messages are getting responded by people who they have not been sent to and are overseas. That clearly violates my patient privacy. They have made making appointments very tough and using overseas agencies to do so, who have access to my medical records without my consent.

      Business Response

      Date: 12/11/2024

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that
      we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am originally a patient at North Atlanta Primary Care. Southeast Medical Group brought the practice into their care network promising better care and attention to patients. I have seen exactly the opposite. My most recent interaction to my provider regarding a prescription authorization got a response that the provider would receive the request within 72 hours. The medication is often on backorder and must be ordered by the pharmacy. My provider used to respond personally to these requests within 24 hours -- now I have to wait for the message to get to her and someone has stepped between us. Also, there is a new bot calling to confirm appointments. I don't need a person to call me, but at least clean up the phone script. I am trying to write to the leadership of ****, but cannot find any contact information. I am sure they are working to minimize hands-on care and increase reimbursement. The better way would be to allow patient- centered *care* such as having labs ordered before an appointment so that the results can be ready at the appointment and appropriate care taken vs. ordering labs, meds, and treatments just to have to go back and update later. Also, I know that the providers are being forced to take on scheduling that does not allow them to review patient interactions in a timely manner. Not only does this keep them clear-headed when making health decisions with patients, it impacts their mental health. Nothing about the care at Southeast Medical Group tells me the patient or providers are being prioritized, only the leadership who are working to increase the revenue and rewards CMS offers.

      Business Response

      Date: 12/03/2024

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 1 2024, I wen to the doctor for a routine appointment. During this appointment I inquired about possible applicability for *******. The doctor agreed it could benefit me. She said that it may require prior authorization and to message her via the patient portal if it did. I found out over the weekend that it would require PA. I sent a message to my doctor via the portal on November 4th asking the PA and provided contact info with my insurer. I sent a followup on 11/6 when I didn't hear anything. I then sent a followup to the practice manager on 11/7. As we had reached the *** I waited until 11/11 to call since I still hadn't received any communication via the portal. I got no call back. I then called on 11/12 and left a VM. I got a call back from someone named ********. He assured me he would escalate the request and I should hear back within 48 hours. No such return communication happened. I called back on 11/14 and left another vm. ******** called back and again assured me someone would get back with me. They didn't. I called back 11/18 and left a vm and haven't heard back this time. I'm unable to discern why this practice is ignoring my pleas for help.

      Business Response

      Date: 11/20/2024

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this morning with some concerns that I have, and I imagine I may not be alone in these concerns. I have been seeing ******** ******** who is amazing in helping me with my care. I have been a patient with Legacy NAPC since around 2008-ish. My Concern:Account #******, Bill ******* 05/09 owed:$1,246.42 06/06 Owed:$1,359.08 07/09 owed:$1,022.05 I reported a claim to BCBS: my 08/06 bill dropped to $ ******, and my 09/03 bill dropped to $695.54. However, on 09/12/2024, a payment plan started automatically drafting, for a total of $1,359. You are not responsible for this, but you need to be made aware that patients' trust is being lost. I can not be alone in this concern. A reasonable person would be concerned.

      Business Response

      Date: 10/25/2024

      Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you.  

      Your concerns are important to us, and we are committed to improving our services. 

       

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeing similar complaints as mine. My daughter and I were first time patients in this practice. We were charged for 2 visits instead of the annual physical we went there for, just for talking about our overall health. They made 2 visits out of one just for letting them know how our overall health is saying we discussed conditions outside of a physical. If they were planning to charge us for 2 visits we should have been informed. Multiple calls with the billing department and insurance led us to believe that if they had filed as one visit and the right bloodwork codes insurance would have covered it fully. Reached out to billing and convinced them to file again and they promised that they were filing again under one visit. A month later I was told they filed again with the insurance and the insurance didnt pay so the same bill is outstanding. I call the insurance and find out that the claim was not filed again! So I call billing again and they tried to say they filed again but I caught their lie. This practice is a scam. I have never been charged extra for my annual physical. Whatever health issues I have theyve been on going for at least 15 years. Nothing new was being diagnosed. Since they have their own lab they try to rip patients off through that too sending the wrong codes so that they can charge the patient out of pocket. I was told by the billing department that there has never been any issue like this before where patients were upset about being charged for 2 visits. I see other complaints here so that was also a lie! I feel this is not a doctors practice but a way to rip off patients by charging them double visits in just one visit and really doing nothing for their health issues. Nothing new was diagnosed or prescribed than was already in records.

      Business Response

      Date: 09/24/2024

      Undoubtedly, there appears to be a miscommunication. We would love to retain you as patients and make your next visit a better experience. We have updated your account(s) and you should not receive another bill for this balance. Please reach out if we can assist any further. ***************

       

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